The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 689 Reviews
96% Recommended
97% sales valuation accuracy
87% letting valuation accuracy
97% sales fee satisfaction
90% letting fee satisfaction
Share On : 
By : 'Rebecca'
Services : Letting(As a Owner)
Rent PCM : £875
Would you recommend ? : No
Postcode : RG17
We decided to use Jones Robinson Lettings because we had a very good (if initially unsuccessful) experience with Jones Robinson Estate sales; the estate agents were (and remain) helpful, kind, professional, prompt, and honest. It is unfortunate that none of these words can be used to describe the lettings side of Jones Robinson. The issues started before our tenants moved in, as the person in charge of preparing and finalising the documents neither was easily available nor finished them (for us to sign) before leaving on a Friday afternoon when the tenants were due to move in over the weekend. Thankfully, another member of staff stayed late on Friday to rectify the issue; when this was raised with senior management, we were assured this level of customer care would never happen again. Over the course of the next year and a half of having them 'manage' our property, the service declined. Issues included: • Not being sent the initial inventory (and having it accepted in our absence). • Not being able to get in contact with our letting agent, despite leaving email and phone messages repeatedly. • Not getting multiple quotes for large jobs until explicitly requested. • Having work completed and charged to our account without being notified (we had to check our statements to be informed of what had been charged). • Overcharging us for work being done. • Not being aware that the tenants were breaching the terms of their letting agreement (despite visits). We paid over £100month for the property to be managed by Jones Robinson even though we spent hours trying to get in contact with them and sort the issues which were not correctly handled by them (over £2000 in total over the course of the rental). We raised two formal complaints over the course of sixteen months; after the second complaint, we were offered a reduction in price of £8.25month for three months (~£25). We felt insulted. On both occasions Jones Robinson were not interested in listening to us. Instead, on one occasion we received a phone call where were subject to a 20-minute stream of platitudes and half-hearted promises without any attempt to engage or understand the nature of our grievance. After we exchanged contracts to sell the house and agreed with the new owners that it would be cleaned prior to their arrival, the lettings department called us to tell us that we would likely not get our deposit back but must pay for the cleaning ourselves (£400+). In order to meet the timeframes, they gave us one hour to 'decide.' When we complained that this was unreasonable, we were again insulted by the caller who told us that we chose to be landlords. Upon complaining again, they offered to decrease the fee by £25 and refund us the money immediately. It took two months for that refund to come through. It is disappointing that despite the Sales arm of Jones Robinson being so competent, the Lettings arm have caused us much anguish over this period. The communication, attention to detail, value for money, and personal service was shockingly poor from every individual bar one (the lady who stayed late on Friday to sort the contract). We would strongly caution any potential landlord against their use.
No procedure set.
Last updated at 9/4/2019, 10:02:49 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 97% | £25,200 | £1,350,000 |
| Lettings | 87% | 90% | £525 | £2,500 |
Jones Robinson Estate Agents
118 Bartholomew Street, Newbury, Berkshire
RG14 5DT
01635 35010
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Share On :
Paula
By : 'Tony'
Services : Sales( As a Vendor )
Sold price : £670000
Would you recommend ? : Yes
Postcode : RG18
We found a buyer for our bungalow with planning permission. Throughout the prolonged period to exchange, which was outside the control of J-R, Paula has maintained excellent communications and chased the buyer plus their solicitor on a regular basis. We really appreciated her support and highly... Read Full Review
Share On :
Anna
By : 'Jóhann'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : No
Postcode : RG18
Steer clear!.... After paying for the top service as sold by Jones Robinson to myself; the communication received was quite frankly disgusting, the amateur mistakes made by JonesRobinson not much better, especially regarding the "top" service I was sold you would expect to receive much ... Read Full Review
Share On :
Paige
By : 'Sandra'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SN15
I am a new client to JR and I had a great experience. It did not take me more than 4 weeks from the viewing date to moving in my new home. Thanks to Paige Bradley and her team. They made sure everything was clear and easy for me . Thank you once again... Read Full Review
Share On :
By : 'Marcin'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : RG18
I wish to not give even one star! Full of liars. Strongly not recommend this Estate agent! Stay away from them! Purchased the property in Thatcham and waiting 6 months, vendor extent the sales forever and after that received the phone call that the vendor not sell the property any more. Propobly go ... Read Full Review
Share On :
Clare
By : 'Govinden'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG14
If 6 stars were to exist, I would have rated Jones Robinson Estate agency 6 stars where they have stars among the staff. One great example is Clare Black, the name itself tells you that she is the brightest of the stars in the Jones Robinson galaxy. Perfect customer service and attention to the... Read Full Review
Share On :
By : 'Andrew'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : RG20
We have used JR for 10 years managing our property and we were always completely satisfied with their service. We also sold a property using Michael Simpson which was extremely well managed. We have now decided to sell another property which was initially a smooth process until they recommended the ... Read Full Review
Share On :
Caitlin
By : 'Sheila'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RG19
Caitlin was extremely helpful during my telephone conversation. She was friendly yet professional. She took time to listen to my questions and found out the answers immediately. She used her local knowledge of Newbury to tell me more about the Greenham area. Caitlin went out of her way to... Read Full Review
Share On :
By : 'To'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG14
Really disappointed! They promise to contact me about the letting but no one call back, it has been over 2 weeks and I still don't know if I am able to move in on time. I'm so tired to call them again and again, they don't usually pick up calls. Oh, That busy? At least please give ... Read Full Review
Share On :
Paul
By : 'Steve'
Services : Sales( As a Vendor )
Sold price : £1175000
Would you recommend ? : Yes
Postcode : RG14
I'm normally the last person to write a glowing review about my experience of an estate agent! Having moved 19 times over 37 years I have become accustomed to receiving over estimates on the true value of my property, which ultimately ends up with disappointment once the market eventually... Read Full Review
Share On :
Paul
Paula
By : 'Richard'
Services : Sales( As a Vendor )
Sold price : £690000
Would you recommend ? : Yes
Postcode : RG20
Have worked with Paul and Paula on a house sale and appreciated the professional approach and support as we progressed through from offer to... Read Full Review
Share On :
Ed
Paula
By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG14
I recently sold a flat in Newbury through Jones Robinson. The service they offered was excellent. From the very professional sales video of the property (which brought quick results in finding a buyer) to the final completion I always felt the team were supportive and dynamic in bringing the sale... Read Full Review
Share On :
By : 'Sam'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG14
Through my experience with Jones Robinson it has been a mixed bag in terms of their ability to assist. Initially when looking at a property to rent they couldn't be more helpful jumping at the opportunities to show me properties. Once I had picked a property the disorganisation within the... Read Full Review
By : Sian Cockerell
Jan 12, 2021So sorry to read your comments, we would like to investigate this matter further. Please can you provide your full name and contact details to...
Share On :
By : 'Rebecca'
Services : Letting( As a Owner )
Rent PCM : £875
Would you recommend ? : No
Postcode : RG17
We decided to use Jones Robinson Lettings because we had a very good (if initially unsuccessful) experience with Jones Robinson Estate sales; the estate agents were (and remain) helpful, kind, professional, prompt, and honest. It is unfortunate that none of these words can be used to describe the... Read Full Review
Share On :
Laura
Sian
By : 'GF'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SN8
The original property I had planned to rent fell through. Jones Robinson acted very quickly with setting up a same day viewing on another property and helped me get a new (better) flat organised very quickly. Referencing & paperwork was very organised and straightforward... Read Full Review
Share On :
Paul
By : 'donna'
Services : Sales( As a Vendor )
Sold price : £270000
Would you recommend ? : Yes
Postcode : RG14
Jones Robinson have been extremely helpful & patient with my elderly dad and the selling of his house. Although the sale isn't yet finalised , Paula Rudge has dealt with every aspect in a kind & thorough way. The sale is not an easy one with a few issues to be ironed out but... Read Full Review
Share On :
Caroline
By : 'Victoria'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RG14
I'm in the process of buying my first house, and the team at Jones Robinson have been amazing. During viewings James was easy to talk to and have honest conversations with, and Caroline from the sales team has been absolutely fantastic. She is so supportive and always has time to talk through ... Read Full Review
Share On :
Caroline
By : 'MaryJane'
Services : Sales( As a Buyer )
Sold price : £265000
Would you recommend ? : Yes
Postcode : RG14
Very hepful and thorough. Caroline was in regular contact in the lead up to my purchase and helped actively chasing the mortgage broker and solicitors to push ahead with an exchange date. Also made special arrangements for my survey. Much... Read Full Review
Share On :
Ed
By : 'Amy'
Services : Sales( As a Vendor )
Sold price : £225000
Would you recommend ? : Yes
Postcode : RG20
I recently began the process of putting my property on the market and Ed Taylor from the JR team was my agent - the service received was exceptional. Ed was extremely professional, informative and so very helpful throughout the process, I would highly recommend JR to anyone looking to sell their... Read Full Review
Share On :
Charlotte
By : 'Laura'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : RG14
I have rented my property out with Jones Robinson for the past two years and can highly recommended their rental and property management service. Repairs and inspections are always arranged and completed quickly and with regular communications and any problems with the property or tenants are... Read Full Review
Share On :
Toyah
By : 'Sandra'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG17
I have had a wonderful experience with James Robinson in Lambourn it was a tricky and long ride in which I felt secure and safe along the way. Many many thanks to Toyah and Joe who worked endlessly for a successful outcome... Read Full Review
