The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
Loading...
3.9/5, 13 Reviews
69% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
By : 'Agarwal'
Services : Letting(As a Prospective Landlord/Tenant)
Rent PCM : £1750
Would you recommend ? : No
Postcode : SE10
What crooks these guys are! We left to view 2 properties at North Greenwich. The agent called up and said landlady has cancelled her plan to let. Ok fine. We went to other one, on asking she finally shared there will be no furniture coming! Like seriously? You say that while viewing? Why the f* you have your online portal? Horrible experience, waste of time, money!
By : Reni
Jul 6, 2021https://uk.trustpilot.com/review/www.foxtons.co.uk FOXTONS MADE ME HOMELESS:THEY TOOK MY RENT PAYMENT,ZERO DEPOSIT AND STANDING ORDER, AND NO REFUND AND NO HOUSE!!! IF YOU ARE A TENANT,BE WARNED!!! DO NOT USE FOXTONS,NEVER EVER!!! The Foxtons Putney Office showed me a 3 bedroom house on Thursday. I put in an offer. My offer was accepted. The Foxton letting agent pushed me. Referencing, payment of rent for first month and sign up and payment to Zero deposit scheme were all completed on Friday morning, I wanted to move in on Saturday and Foxton said that was possible. I saw that Barnard Marcus, did also have a to let sign up. On Thursday a letting agent from Douglas & Gordon and a woman came out of the house. The Foxton letting agent explained to me that the landlord had let the house to some people, they had signed everything, but did not pay anything, and disappeared. I had just been scammed by Lawsons & Daughters and LDB who were desperate to sell a substandard and misleadingly advertised flat to me. I thought Foxtons are a respectable letting agency. The letting agent told me that there was a couple who lived abroad and wanted to come to the UK in 3 weeks (did they have a visa?) and who were interested in the house, but because I wanted to move in immediately, the landlord had preferred and chosen me. On Friday once my references had come through, I had every reason, with all the payments made, to believe that the landlord would let the house to me. Foxtons demanded that I set up a standing order for monthly rent. The landlord wanted to see me in person, so I met with him and the letting agent at the house. The landlord said several times that he thought that he can work with me. He showed me the house. He then said that he had never talked to the couple who were interested (how bizarre!). He told me, that out of courtesy, he wanted to do a video call with them that evening. Very strange. He said the couple were living in Israel. The landlord is an Arab with an Arabic name. Using common sense, it is impossible to imagine that an Arab would rent a house to a Jewish couple, and in the first place, that a Jewish couple would rent from an Arab landlord in London. Well, the Foxton letting agent assured me all the time that the house was mine. During my second viewing, I asked the landlord about the yellow coloured ceiling in the living room which I had not seen before, he said there was or is a leak. There was also a window in the bathroom that did not shut. And a window in the left room upstairs that did not open fully. And there were 3 beds, and I only need one, the removal of the 2 extra beds was a condition of my offer. Well, I left the house with every reason to believe that I would be moving in. Now, on Friday in the evening, I get a call from the letting agent at Douglas & Gordon. She asked me, "what is wrong?". She said that her Manager had told her that the landlord had put the house new onto the market that day, with Savills. I went online and checked and it was true. I texted my letting agent, left him a voicemail, he did not respond. In the afternoon I had spoken with the letting agents Manager. He had yelled at me and put the phone down and I complained. I searched for the landlord in the telephone directory, then I found him on LinkedIn and connected via SalesNavigator. I think it was 11at night or so when he told me he had chosen the couple. When I then asked him why he had brought the house new to market with Savills, and mentioned that he had also deployed Townsend, he said, he wants to create competition. I was in total shock. I had to move out of my flat on Saturday. It was very confusing because the Foxton letting agent had assured me that Foxtons had been managing the house for the last 4 years. However, when I had met the landlord, he changed his story and told me that the landlord was managing the house. When I first met the letting agent, he told me that the landlord was living outside London. When I met the landlord, the landlord told me that he lived only 3 minutes away from the house and that he (and not some tenant) had lived with his family in the house for the past 5 years. Because I trusted and believed Foxtons and thought they are a good company, I became homeless on Saturday and had to move into a hotel for the time being, incurring substantially higher living costs than before. I paid around 200 Pounds for the transport of my possessions into a storage facility. I paid around 100 Pounds for storage for one week. I paid probably around 300 Pounds in taxi fares. I do not have access to items that are vital because they are in storage. I have not received the rent payment for July back from Foxtons. I have not received the money from Zero Deposit back. Foxtons are corrupt, through and through. I lost all appetite, have insomnia and my body is aching all over and so weak that I fear I may collapse. I can't live a normal life anymore. Foxtons harmed me. In storage I met a couple. They told me the same thing happened to them, also with Foxtons. The public needs to be made aware that dealing with Foxtons is dangerous and unethical and do not care.
No procedure set.
Last updated at 6/23/2017, 4:13:03 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sale | 100% | 100.00% | £230,000 | £2,995,500 |
Foxtons
326-328 Creek Road, London, Greater London
SE10 9SW
020 8879 2179
Amy
By : 'Ruth'
Services : Sales( As a Buyer )
Sold price : £2995500
Would you recommend ? : Yes
Postcode : SE8
Oustanding, thank you for everything! Amy at Foxtons was brilliant from start to finish with my flat purchase. She was contactable at every turn, chased solicitors and the vendor whenever necessary, was always friendly and professional and made the purchase a breeze. Thank you so... Read Full Review
By : 'Agarwal'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1750
Would you recommend ? : No
Postcode : SE10
What crooks these guys are! We left to view 2 properties at North Greenwich. The agent called up and said landlady has cancelled her plan to let. Ok fine. We went to other one, on asking she finally shared there will be no furniture coming! Like seriously? You say that while viewing? Why the f*... Read Full Review
By : Reni
Jul 6, 2021https://uk.trustpilot.com/review/www.foxtons.co.uk FOXTONS MADE ME HOMELESS:THEY TOOK MY RENT PAYMENT,ZERO DEPOSIT AND STANDING ORDER, AND NO REFUND AND NO HOUSE!!! IF YOU ARE A TENANT,BE...
By : 'Lais'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE18
This agency may be good when you are renting. However, when you are ending a contract they are a nightmare. I am 2 months pregnant and we are facing COVID 19. I've sent my notice and on the email, they send back it says that I am not allowed to be on the checkout appointment due to COVID. It... Read Full Review
By : 'Arte'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE7
Don't do any business with them! I've had a lot of issues during my 3 years contract with Foxtons, such as they've fixed my broken shower only two weeks later and what they want from you is only money. At the stage of check out I paid 240� for professional cleaning and they didn't even threw food ... Read Full Review
By : 'Zhirlz'
Services : Other
Would you recommend ? : Yes
Postcode : SE3
I think Vicci Smith is working extremely hard to find me a home.I have been extremely busy and fussy and she has empathy with the perception and reality of my situation. Vicci is completely, committed, attentive and knows exactly what I'm looking for. It is such a shame that the architects and the ... Read Full Review
I'm surprised to say that I think Foxtons are rather a good job. I'm not selling through Foxtons but they will probably find me somewhere to live.
By : 'Robert'
Services : Sales( As a Vendor )
Sold price : £230000
Would you recommend ? : Yes
Postcode : SE8
Very professional service during the sales process, but they came into their own when complications arose during the pre completion stage. Vicci provided all the help... Read Full Review
By : 'MT'
Services : Sales( As a Buyer )
Sold price : £440000
Would you recommend ? : Yes
Postcode : SE8
Very clear and highly professional management by the sales team, in particular Chris Venter. Having lost our own purchaser during the buying process Chris worked hard, and successfully, in order to keep our vendors onboard. Emails and calls were always returned quickly and we were treated in a very ... Read Full Review
By : 'kafia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE18
excellent customer service with very friendly staff. they are experts on properties and they put extra effort on helping their... Read Full Review
By : 'Foxtons'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE8
Ryan is excessively pushy and very rude. He has an attitude problem and asked for our card details over the phone which is illegal as it doesn't come close to PSI... Read Full Review
By : 'David'
Services : Letting( As a Owner )
Rent PCM : £2300
Would you recommend ? : Yes
Postcode : SE8
Having had an unsatisfactory experience with another agent in the area, I called without appointment at Foxtons Greenwich on a Saturday morning and met Divresh Bhanderi to discuss rental of my property. By Saturday evening the paperwork was done, Divresh had visited the property and we had had two... Read Full Review
By : 'Milagros'
Services : Letting( As a Tenant )
Rent PCM : £1565
Would you recommend ? : Yes
Postcode : SE8
I would like to take this opportunity to thank Paul Halson who helped me find the perfect flat! I contacted Paul in July and advised of my situation (Which at the time was very stressful for me). I was unable to view any flats in person (as I was away with work) and gave Paul some very specific... Read Full Review
By : 'G'
Services : Sales( As a Buyer )
Sold price : £315000
Would you recommend ? : Yes
Postcode : SE8
Good afternoon Vicci I hope you are well. This is an email of massive thanks to you. We will always be grateful to you for helping us find our first home. We have dealt with many estate agents during our property search but none has made us feel so relax and in safe hands as you. I think they... Read Full Review
By : 'Maria'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE10
I wanted to make a special note regarding the professionalism and attentiveness of Paul Halson. He really made a big difference to the experience of flat searching in London from Paris. He is a great communicator and a good listener for people's needs in real... Read Full Review