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Croydon, CR2
4.8/5, 1218 Reviews
98% Recommended
97% sales valuation accuracy
100% letting valuation accuracy
96% sales fee satisfaction
90% letting fee satisfaction
Choices are an award winning agent, established for over 30 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winnin
g customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.
Landlords, looking to safeguard your investment? Enquire about our range of services for landlords, designed to protect your property and maximise your returns. We offer full property management with a year\'s rent paid in advance - enquire for full details!
Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.
Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
"Benjamin from the Sutton..."
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5 Star Review
By : 'Mariya Ivanova'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : SE6
Apr 29, 2021
People found this helpful0
Benjamin from the Sutton branch was extremely kind and patient with me during the rental process. He explained everything to me, guided me, supported me. I am extremely grateful to him for his responsiveness, patience, support and understanding. It was quite a difficult process, but with his help, it all ended with smiles and a new home for me and my family. Thank you, Ben. You are awesome!
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Latest Reviews
Mohibur Rahman
Luinete Boa Morte
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 96% | £25,000 | £2,500,000 |
| Lettings | 100% | 90% | £415 | £3,800 |
Areas covered
- CR0
- CR2
Address
Choices
41 - 43 Brighton Road, Croydon, Greater London
CR2 6EB
02086801699
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Choices Branches (View All 6)
Attention !!!!to Croydon ...
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1 Star Review
By : 'M'
Services : Letting( As a Owner )
Sold price : £1500
Would you recommend ? : No
Postcode : SE25
Apr 24, 2025
People found this helpful0
Attention !!!!to Croydon landlords This agency advertising rent grantee however they will redirect all the charges their tenants don’t pay please share your experience in all agent to stop ... Read Full Review
Attached Files
Comments on Agent Fees
Fees paid upfront deducted landlords rent guarantee
Comments (0)
Attention !!!!to Croydon landlords
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M said about Choices
Services : Letting( As a Owner )Date: 24th Apr 2025
Attention !!!!to Croydon landlords
This agency advertising rent grantee however they will redirect all the charges their tenants don’t pay please share your experience in all agent to stop advertising.
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Dear,Sir/Madam,I am MOHIBUR ...
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1 Star Review
By : 'Mohibur'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
Jan 14, 2023
People found this helpful0
Dear, Sir/Madam, I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below details: Choices Estate Agents Limited. Registered in England 2374716. Registered office: 2d Carshalton Road, Sutton, Surrey, SM1 4RA. The colleagues Mr. Ashley Hinds (Rico) view the ... Read Full Review
Comments (0)Dear,
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Mohibur Rahman said about Choices
Services : Letting( As a Tenant )Date: 14th Jan 2023
Dear,
Sir/Madam,
I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below details:
Choices Estate Agents Limited.
Registered in England 2374716.
Registered office: 2d Carshalton Road, Sutton, Surrey, SM1 4RA.
The colleagues Mr. Ashley Hinds (Rico) view the room. Viewing Date 10-01-2023. After viewing, the room. Mr. Ashley Hinds (Rico) told me if you reserved the room. We will not be viewing anymore. I paid £178.00 (10-01-2023) for reservation. He told me, we will review your documents. If your documents is accepted. You need to pay more £700 for rent month of February 2023. The room will be available from 1st of February 2023.
Mr. Ashley Hinds (Rico) confirm me, the room rent will be £850.00+£38.00 council tax total £888.00 per month.
Property Address: Room 1, 90 Pigott Street, London, E14 7DW
Noted: When I am outside the property. I saw he is viewing the room to other lady.
Next day, I submitted my documents. They told me my income is not enough. I told them, if is not enough (documents is not accepted) please refund my reservation money.
Now they told me, we cannot refund your money. I told them, if you do not refund my give me the room.
Could you please confirm me, what should I do now?
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Sale of ...
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5 Star Review
By : 'A'
Services : Sales( As a Vendor )
Sold price : £260000
Would you recommend ? : Yes
Postcode : CR2
Mar 11, 2022
People found this helpful0
We just completed today - very satisfied with the support all the team at choices in Croydon and Redhill gave us. They really helped with the understanding of the processes. The solicitor they recommended were great as well. Many thanks to Dan at the Croydon office and Nicola (after sales) at... Read Full Review
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A C said about Choices
Services : Sales( As a Vendor )Date: 11th Mar 2022
We just completed today - very satisfied with the support all the team at choices in Croydon and Redhill gave us. They really helped with the understanding of the processes. The solicitor they recommended were great as well. Many thanks to Dan at the Croydon office and Nicola (after sales) at the Redhill office - 5star
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We just done an exchange on ...
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5 Star Review
By : 'Maria'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CRO
Dec 20, 2021
People found this helpful0
We just done an exchange on the today and I must say Dan been real helpfully, always Ready to help even if he on his day off . And to word the end Nicola also came to the rescue and help me with some problems I have before the exchange. They both been very nice... Read Full Review
Comments (0)We just done an exchange on the today and I must say Dan been real helpfully, always Ready to help even if he on his day off .
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Maria silva said about Choices
Services : Letting( As a Owner )Date: 20th Dec 2021
We just done an exchange on the today and I must say Dan been real helpfully, always Ready to help even if he on his day off .
And to word the end Nicola also came to the rescue and help me with some problems I have before the exchange. They both been very nice .
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Terrible customer service, ...
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1 Star Review
By : 'Luinete'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CR0
Dec 11, 2019
People found this helpful0
Terrible customer service, * state agent they kept my holding dispute that the landlord was the one who didn't want to rent the... Read Full Review
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Luinete Boa Morte said about Choices
Services : Letting( As a Tenant )Date: 11th Dec 2019
Terrible customer service, * state agent they kept my holding dispute that the landlord was the one who didn't want to rent the property
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Will has been amazing ...
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5 Star Review
By : 'Earl'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CR0
Nov 22, 2019
People found this helpful0
Will has been amazing throughout the whole process of finding me a property and has been brilliant in his follow ups i.e calling back every-time a property was available - he took the time to walk me through the process Will has shown what true customer service is by going over and beyond, even... Read Full Review
Comments (0)Will has been amazing throughout the whole process of finding me a property and has been brilliant in his follow ups i.e calling back every-time a property was available - he took the time to walk me through the process
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Earl said about Choices
Services : Letting( As a Tenant )Date: 22nd Nov 2019
Will has been amazing throughout the whole process of finding me a property and has been brilliant in his follow ups i.e calling back every-time a property was available - he took the time to walk me through the process
Will has shown what true customer service is by going over and beyond, even when my own company was not helpful with my referencing he stepped up and took charge of the situation to allow me to move in on time.
Will thanks again for all your help and because of the experience i had with you i was moved to writing this positive review
thanks again Earl
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Fantastic ...
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5 Star Review
By : 'Vince'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CR0
Nov 12, 2019
People found this helpful0
I sold my property through Choices and was happy with the service throughout a lengthy and frustrating process (selling and buying). Choices were extremely proactive in chasing solicitors and I felt Sam in particular went the extra mile to make sure the sale got over the line. Stuart made me... Read Full Review
Comments (0)I sold my property through Choices and was happy with the service throughout a lengthy and frustrating process (selling and buying).
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Vince Emmerson said about Choices
Services : Sales( As a Vendor )Date: 12th Nov 2019
I sold my property through Choices and was happy with the service throughout a lengthy and frustrating process (selling and buying).
Choices were extremely proactive in chasing solicitors and I felt Sam in particular went the extra mile to make sure the sale got over the line.
Stuart made me feel at ease when it looked as if the chain were to fall through and in the end it all worked out.
Choices use a unique model where the buyer pays the fee but it definitely works and i got a reasonable price for my property. Highly recommended.
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TERRIBLE-POOR ...
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1 Star Review
By : 'Shelly'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : CR3
Jun 9, 2019
People found this helpful2
A tenant- unhelpful, on going issues not resolved, worst customer service, slow, uncaring, caused a lot of stress. Can not wait to move out and not be with this... Read Full Review
Comments on Agent Fees
Bad for the lack of service you get.
Comments (1)A tenant- unhelpful, on going issues not resolved, worst customer service, slow, uncaring, caused a lot of stress.
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Shelly said about Choices
Services : Letting( As a Tenant )Date: 9th Jun 2019
A tenant- unhelpful, on going issues not resolved, worst customer service, slow, uncaring, caused a lot of stress.
Can not wait to move out and not be with this agency.
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By : Daniel Thornton
Jun 10, 2019Good morning Shelly, Thank you for your comments, and I appreciate the feedback. I am sorry to hear that you have ongoing issues at your new home. Here at Choices, we really do take feedback...
Never ...
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1 Star Review
By : 'Susana'
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : No
Postcode : CR0
Jul 30, 2018
People found this helpful3
Been a landlady through Choices for the last 17 months and all they caused me was trouble. And I had to pay for this privilege. We chose full management so we thought we would have less hassle but we ended up dealing with the tenant directly. First month they stated that the tenant didn't pay... Read Full Review
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Susana said about Choices
Services : Letting( As a Owner )Date: 30th Jul 2018
Been a landlady through Choices for the last 17 months and all they caused me was trouble. And I had to pay for this privilege. We chose full management so we thought we would have less hassle but we ended up dealing with the tenant directly. First month they stated that the tenant didn't pay the rent then 2 weeks later it miraculously appeared, they got the shower fixed which broke the following day, I kept finding unauthorised random charges on the invoice, they don't reply to your e-mails and when you call they promise to call you back which they never do and so on.
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I just want to say a big ...
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5 Star Review
By : 'Howy'
Services : Letting( Admin )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : TURN
Apr 4, 2017
People found this helpful0
I just want to say a big thank you to Will for helping us to find a nice house.he has been so caring and supportive..i know he will go... Read Full Review
Comments on Agent Fees
Agent fees was okay
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Howy said about Choices
Services : Letting( Admin )Date: 4th Apr 2017
I just want to say a big thank you to Will for helping us to find a nice house.he has been so caring and supportive..i know he will go far
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Will was very professional ...
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5 Star Review
By : 'Gloria'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CHAT
Mar 31, 2017
People found this helpful0
Will was very professional and was updating me with the process where it had gotten to etc, and even on weekends I had his mobile number that I could contact him , to get any information I needed, he has been very very helpful and it really made my process very easy thank you soo much for your... Read Full Review
Comments on Agent Fees
Good
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Gloria said about Choices
Services : Letting( As a Tenant )Date: 31st Mar 2017
Will was very professional and was updating me with the process where it had gotten to etc, and even on weekends I had his mobile number that I could contact him , to get any information I needed, he has been very very helpful and it really made my process very easy thank you soo much for your wonderful help .
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Poor Service - Rip off ...
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1 Star Review
By : 'David'
Services : Letting( As a Owner )
Rent PCM : £1950
Would you recommend ? : No
Postcode : CR8
Mar 28, 2017
People found this helpful3
Poor Service - Rip off charges in small Print - their sales schpeal does not match the agreement. Warning do not use* They made themselves the subtenant to increase the charges without our agreement. When the tenant refused to pay they did not even know where she worked !! Lots of hidden ... Read Full Review
Comments (0)Poor Service - Rip off charges in small Print - their sales schpeal does not match the agreement. Warning do not use*
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David said about Choices
Services : Letting( As a Owner )Date: 28th Mar 2017
Poor Service - Rip off charges in small Print - their sales schpeal does not match the agreement. Warning do not use*
They made themselves the subtenant to increase the charges without our agreement.
When the tenant refused to pay they did not even know where she worked !! Lots of hidden fees - and recharges to the landlord when the tenant dis not pay.
Start to finish a rip off
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Rauf was very professional in ...
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5 Star Review
By : 'BroGa(UK)'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : Yes
Postcode : SW16
Mar 7, 2017
People found this helpful0
Rauf was very professional in his persuit in assisting with my needs and requirements. He kept me updated. Showed he had listened to my criteria and oversaw his role in my securing my property... Read Full Review
Comments on Agent Fees
Could be a lot cheaper
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BroGa(UK) said about Choices
Services : Letting( As a Prospective Landlord/Tenant )Date: 7th Mar 2017
Rauf was very professional in his persuit in assisting with my needs and requirements. He kept me updated. Showed he had listened to my criteria and oversaw his role in my securing my property brilliantly.
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Choices is not to trusted ...
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1 Star Review
By : 'Haley'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CR0
Jan 16, 2017
People found this helpful3
Choices is not to trusted with rent they rip me of nearly 800 pounds they failed to tell me housing benefit went up and still continued to take my money knowing I didn't have to pay that... Read Full Review
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Haley 9r kaley said about Choices
Services : Letting( As a Tenant )Date: 16th Jan 2017
Choices is not to trusted with rent they rip me of nearly 800 pounds they failed to tell me housing benefit went up and still continued to take my money knowing I didn't have to pay that much.
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I have used choices in ...
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5 Star Review
By : 'Albert'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : CR2
Dec 15, 2016
People found this helpful0
I have used choices in Croyden thru William to rent a flat The agent is very helpful during the proces I recommend all to my friends and family to go with William for his excellent job he das for the... Read Full Review
Comments (0)I have used choices in Croyden thru William to rent a flat
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Albert Lika said about Choices
Services : Letting( As a Tenant )Date: 15th Dec 2016
I have used choices in Croyden thru William to rent a flat
The agent is very helpful during the proces
I recommend all to my friends and family to go with William for his excellent job he das for the tenants
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Renting from choices was a ...
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5 Star Review
By : 'SSA'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CR5
Sep 25, 2016
People found this helpful0
Renting from choices was a good first time experience for me in private rented accommodation. I have learnt so much within a shot time with choices. The staffs were excellent and they tried their best to get me a very suitable and affordable... Read Full Review
Comments on Agent Fees
Reasonable
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SSA said about Choices
Services : Letting( As a Tenant )Date: 25th Sep 2016
Renting from choices was a good first time experience for me in private rented accommodation. I have learnt so much within a shot time with choices. The staffs were excellent and they tried their best to get me a very suitable and affordable accommodation.
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I agreed to use Choices due ...
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5 Star Review
By : 'JShah'
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : CR0
Sep 19, 2016
People found this helpful0
I agreed to use Choices due to a recommendation from a friend and more specifically Will. Within a week he managed to let out my property obtain a rental above that which other estate agents mentioned was achievable. He is very personable and goes the extra mile to make things as convenient as... Read Full Review
Comments on Agent Fees
Very reasonable especially given the service provided.
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JShah said about Choices
Services : Letting( As a Owner )Date: 19th Sep 2016
I agreed to use Choices due to a recommendation from a friend and more specifically Will. Within a week he managed to let out my property obtain a rental above that which other estate agents mentioned was achievable. He is very personable and goes the extra mile to make things as convenient as possible for you, whilst spending the time to explain things clearly. An agent that likes to go the extra mile....
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I was looking for a place to ...
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5 Star Review
By : 'Raihan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EN3
Aug 22, 2016
People found this helpful0
I was looking for a place to rent and Afrahim was very helpful. He helped me find a place quickly and guided me through the whole rental procedure. Much more helpful than other... Read Full Review
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Raihan said about Choices
Services : Letting( As a Tenant )Date: 22nd Aug 2016
I was looking for a place to rent and Afrahim was very helpful. He helped me find a place quickly and guided me through the whole rental procedure. Much more helpful than other agents!
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Superb service - acceptable ...
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5 Star Review
By : 'Kit'
Services : Sales( As a Vendor )
Sold price : £362500
Would you recommend ? : Yes
Postcode : CR7
Aug 16, 2016
People found this helpful0
Superb service - acceptable offer received within 24 hours of putting the property on the market which duly completed about three months later. The buyers were somewhat demanding and Richard's negotiating skills were essential in allowing the sale to proceed - I have doubts that the sale would... Read Full Review
Comments on Agent Fees
Standard market rate - good value considering the assistance provided by Richard
Comments (0)Superb service - acceptable offer received within 24 hours of putting the property on the market which duly completed about three months later.
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Kit said about Choices
Services : Sales( As a Vendor )Date: 16th Aug 2016
Superb service - acceptable offer received within 24 hours of putting the property on the market which duly completed about three months later.
The buyers were somewhat demanding and Richard's negotiating skills were essential in allowing the sale to proceed - I have doubts that the sale would have completed without his help
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Will always provides a good ...
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4 Star Review
By : 'Patel'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : SE25
Aug 8, 2016
People found this helpful0
Will always provides a good professional service. He is very helpful and through in the work he carries out. I have never had any issues with him or the work done by... Read Full Review
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Patel said about Choices
Services : Letting( As a Owner )Date: 8th Aug 2016
Will always provides a good professional service. He is very helpful and through in the work he carries out. I have never had any issues with him or the work done by him.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 5/12/2016, 2:36:11 AM by allAgents
