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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 72 Reviews
94% Recommended
100% sales valuation accuracy
50% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
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Tina
By : 'Josh'
Services : Sales(As a Vendor)
Sold price : £262500
Would you recommend ? : Yes
Postcode : WF10
Tina was great start to finish, I was kept up to date all the way through, even when bad news was on the horizon she communicated really well, thanks Tina for an enjoyable selling experience.
By : Richard Kendall Estate Agent
Jul 6, 2021Thanks so much for your review.
We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.
The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.
We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.
Richard Kendall Estate Agent
46 Carlton Street
Castleford
WF10 1BA
When we receive your complaint, we will:
• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.
• Collate as much information as possible and liaise with the various departments involved to establish all the facts.
• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.
All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.
Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.
After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three
working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued
within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform
you of your right to appeal to a third party.
If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.
As a Propertymark Protected agent, if you feel your
complaint has not been satisfactorily dealt with by
ourselves and the redress scheme, you can send your
complaint to Propertymark. Go to the Propertymark
website to download a complaint form.
Propertymark investigates complaints against
members where there is evidence the agent has
breached Conduct and Membership Rules. Examples
of this include, but are not limited to, misuse of client
money, failure to uphold high standards of ethical
and professional practice, and failure to answer
correspondence.
01926 496 791
complaints@propertymark.co.uk
propertymark.co.uk/complaints
Last updated at 5/18/2022, 5:41:43 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £26,000 | £1,900,000 |
| Lettings | 50% | 99% | £0 | £0 |
Richard Kendall Estate Agent
46 Carlton Street, Castleford, West Yorkshire
WF10 1BA
01977 808210
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Tina
By : 'Rebecca'
Services : Sales( As a Vendor )
Sold price : £160000
Would you recommend ? : Yes
Postcode : LS26
The best estate agents weve ever dealt with! Tina looked after us throughout our entire journey. She keep us thoroughly updated absolutely on the ball 110%. Would highly reccomend Richard Kendall they're so professional and always answer the phone even on a weekend! Thanks so... Read Full Review
By : Richard Kendall Estate Agent
Jul 21, 2021Thanks so much for your...
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Tina
By : 'Chris'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WF10
Tina was great all throughout the process of the sale and even afterwards. Utmost professional and keep us updated thought. I would highly recommend Richard Kendall over other agents in the area. Great... Read Full Review
By : Richard Kendall Estate Agent
Jul 16, 2021Thanks so much for your...
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Tina
By : 'Josh'
Services : Sales( As a Vendor )
Sold price : £262500
Would you recommend ? : Yes
Postcode : WF10
Tina was great start to finish, I was kept up to date all the way through, even when bad news was on the horizon she communicated really well, thanks Tina for an enjoyable selling... Read Full Review
By : Richard Kendall Estate Agent
Jul 6, 2021Thanks so much for your...
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Tina
By : 'Alison'
Services : Sales( As a Vendor )
Sold price : £395000
Would you recommend ? : Yes
Postcode : WF10
I would like to take this opportunity to thank the Castleford branch of Richard Kendall for their help and support whilst selling my father’s house. Selling a home is never easy, especially when you live 150 miles away, so having professional advice and expertise to call on was essential. ... Read Full Review
By : Richard Kendall Estate Agent
Nov 19, 2020Thank you for much for taking the time to write your review for Tina and our Castleford office, it really is...
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Tina
By : 'lynn'
Services : Sales( As a Vendor )
Sold price : £26000
Would you recommend ? : Yes
Postcode : WF10
I have just sold a property on behalf of my mother. due to unforseen circumstances the first sale fell through. Tina Wood was who i was dealing with and she couldn't have done anymore for us. We sold for second time and we were kept up to date on everything. thank you... Read Full Review
By : Richard Kendall Estate Agent
Nov 10, 2020Thank you for your...
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Tina
By : 'Melissa'
Services : Sales( As a Buyer )
Sold price : £260000
Would you recommend ? : Yes
Postcode : WF10
Myself & my partner are beyond grateful for all the help and advice we received from Tina whilst purchasing a property through Richard Kendall. Tina was always on hand to update us on progress and was so helpful on chasing everything through and advising us when we didn’t hear... Read Full Review
By : Richard Kendall Estate Agent
Nov 9, 2020Thanks so much for your great...
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Tina
By : 'Keira'
Services : Sales( As a Vendor )
Sold price : £145000
Would you recommend ? : Yes
Postcode : WF10
Tina really helped me through my house sale, she was amazing and gave me all the best advice and chase ups she could possibly do, my solicitor wasn’t the best and neither were my buyers but tina went above and beyond to try and help me.. I’m so grateful would 100%... Read Full Review
By : Richard Kendall Estate Agent
Oct 20, 2020Thank you so much for your...
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Alison
Tina
By : 'Julie'
Services : Sales( As a Vendor )
Sold price : £60000
Would you recommend ? : Yes
Postcode : WF10
It has been a real pleasure to deal with the Castleford branch of Richard Kendall. Selling a home is a daunting experience so it is important to have professional advice and expertise on hand. Tina and Alison have worked hard on my behalf and kept me informed every step of the way. They have always ... Read Full Review
By : Richard Kendall Estate Agent
Aug 29, 2020Thanks so much for your...
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Tina
By : 'Tracey'
Services : Sales( As a Vendor )
Sold price : £1900000
Would you recommend ? : Yes
Postcode : WF10
Very efficient, always kept in loop I can't thank Tina enough for all her help and support with our move.... Read Full Review
By : Richard Kendall Estate Agent
Jul 23, 2020Thank you for comments regarding Tina and the service you received from Richard Kendall Estate...
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Tina
By : 'Elaine'
Services : Sales( As a Vendor )
Sold price : £94000
Would you recommend ? : Yes
Postcode : WF10
Excellent service throughout the sale of our property in Castleford .Tina and colleges kept us informed every step throughout the process,providing useful advice when requested.The staff at the Castleford office are a credit to Richard Kendall estate... Read Full Review
By : Richard Kendall Estate Agent
Mar 6, 2020Thank you so much for the great review of our Castleford...
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Alison
By : 'ANDY'
Services : Sales( As a Vendor )
Sold price : £290000
Would you recommend ? : Yes
Postcode : LS25
Faultless Service. Alison always managed to make us feel like we her most important clients. She contacted us regularly with updates on progress and was always encouraging and... Read Full Review
By : Richard Kendall Estate Agent
Feb 26, 2020Thank you for your review, it really is...
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Alison
Tina
By : 'Kate'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WF10
Absolutely fantastic service, Alison from the Castleford office was outstanding. She went above and beyond to help the sale of our home as stress free as possible. Would highly recommend to anyone who is buying or selling a... Read Full Review
By : Richard Kendall Estate Agent
Feb 7, 2020Thank you so much for taking the time to leave your review, it really is...
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Alison
Tina
By : 'Jade'
Services : Sales( As a Vendor )
Sold price : £172500
Would you recommend ? : Yes
Postcode : WF10
Excellent service through the sale of our home. Constantly keeping us updated throughout the whole process taking off that pressure. Big mention to Alison who really has been great and couldn't of asked any more of her. Not forgetting Tina and Rachel who have also been a great help. Thank you ... Read Full Review
By : Richard Kendall Estate Agent
Feb 4, 2020Thank you for the review left the team at our Castleford...
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Alison
By : 'Ryan'
Services : Sales( As a Buyer )
Sold price : £115000
Would you recommend ? : Yes
Postcode : WF10
Absolutely fantastic service throughout 17 weeks! Made buying a house seem like a doddle! Special mention to Alison in the Castleford branch & Chris housman! Always available to help and nothing is ever too much trouble! If you a considering buying through Richard kendall then don't... Read Full Review
By : Richard Kendall Estate Agent
Jan 29, 2020Thank you taking the time to leave your review. We are so pleased you would recommended...
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Alison
By : 'Peter'
Services : Sales( As a Vendor )
Sold price : £125000
Would you recommend ? : Yes
Postcode : WF10
This company is to be highly recommended.We have been buying and selling houses with career moves for over 45 years.This is the best company yet.Highly skilled and helpful staff who communicate regularly throughout the process.Excellent premises,effective advertising and active participation in the ... Read Full Review
By : Richard Kendall Estate Agent
Dec 30, 2019Wow! Thank you so much for this fantastic review of Alison and the Castleford office. I am sure they will take great pride in reading it and may we take this opportunity to wish you a happy new...
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Tina
By : 'Deborah'
Services : Sales( As a Vendor )
Sold price : £110000
Would you recommend ? : Yes
Postcode : WF10
Brilliant company, so glad I chose them, Tina gave me weekly updates explaining things clearly to me as it’s the first time I’ve done this, if Tina wasn’t available her colleague Alison helped And informed me also. I would definitely recommend Castleford branch. Many... Read Full Review
By : Richard Kendall Estate Agent
Dec 12, 2019Thanks so much for leaving Tina and the Castleford office 5* and your kind words along with the...
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Alison
By : 'Mike'
Services : Sales( As a Buyer )
Sold price : £102000
Would you recommend ? : No
Postcode : YO10
I cannot recommend enough everyone at richard kendall's castleford branch especially Alison who dealt with my purchase. Alison kept me informed and chased and pushed to get the purchase through very quickly and very efficiently. I would certainly recommend anyone to use there excellent... Read Full Review
By : Richard Kendall Estate Agent
Dec 10, 2019What a great 5* review for Alison at the Castleford office. Thanks so much for taking the time to leave these kind comments and your...
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Tina
Alison
By : 'Gail'
Services : Sales( As a Vendor )
Sold price : £122000
Would you recommend ? : Yes
Postcode : WF10
Excellent support throughout the sale. Alison and Tina in the office were great, always keeping in the loop. Would happily... Read Full Review
By : Kirsty
Nov 26, 2019What a lovely review for Alison and Tina at our Castleford office, thank you so much for the 5...
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Alison
Tina
By : 'Stephen'
Services : Sales( As a Vendor )
Sold price : £102000
Would you recommend ? : Yes
Postcode : WF10
Having bought our house through this office, I had no hesitation in using Richard Kendalls again to sell it for me. We achieved everything we wanted from the sale, but most importantly Alison and Tina both followed up diligently throughout the sales process to keep us informed and push for updates... Read Full Review
By : Richard Kendall Estate Agent
Nov 15, 2019Thank you for your great feedback for our Castleford office. We are so pleased you have used our services having been happy with your house purchase and even more pleased you would still have no...
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Alison
By : 'Alyson'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WF10
I cannot speak highly enough in favour of the service we have had from Alison Hopkinson, also of the assistance we have had from Tina Wood when Alison has not been available. Not only has Alison spent a considerable amount of time phoning down the chain of Estate Agents to find out what was going... Read Full Review
By : Richard Kendall Estate Agent
Nov 7, 2019Thank you so much for your review of Alison at the Castleford office of Richard Kendall Estate Agent, particularly your comments regarding the High Street agent, it is so refreshing to read this. ...
