The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
5/5, 132 Reviews
71% Recommended
92% letting valuation accuracy
82% letting fee satisfaction
Share On : 
By : 'Hal'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : N10
Black Katz have, since the very early 2000s, consistently come with a personal warning of 'not even with a barge-pole' from a number of friends who have used them (spurious 'hard sell' initial manner, total absence of support beyond tenancies being signed including totally dropped contact for maintenance of flats above The Worlds End pub, duplicitous behaviour on exits of tenancy - all anecdotal to this review but on personally trusted authority and first hand witness). I have managed to avoid dealing with them directly until now. Unfortunately, a landlord we are now closing a tenancy with has instructed Black Katz as letting agents for securing new tenants, so my wife, my flatmate & I have had the extreme misfortune of having to entertain overly persistent phone contact (incl. refusal to take "no, that's not convenient" as an answer and rarely actually securing explicit approval for demanded times) for arrangement of viewings and then subsequent viewings themselves. This all came to a peak when an agent conducted a viewing (without a facemask) and overheard his clients asking our flatmate for his views on how the agents have been (he answered honestly, saying it's been neither comfortable or positive from Black Katz) and the agent instructed his clients to wait for him outside. They left and he then proceeded to try and reprimand our flatmate for voicing his opinion on the agency he works for. In our own home. As one might imagine, this turned ugly. On hearing our further details of the treatment we've received from his company, the agent swiftly switched his angle to saying that it wasn't him personally being complained about on all counts and therefore it didn't apply + that we were being unreasonable. He was *extremely* aggressive throughout. We complained to Black Katz central office that day [Friday], we only received a call later on Monday (Saturday being a working day for them) from one of their Directors who, amazingly, adopted almost precisely the same obtuse, aggressive & dismissive tone - at one point straight-up telling me that I'd missed an apology from him in the first few seconds of the call (that I still heavily dispute). An email swiftly followed from Natasha Eddy, featuring such classics as "I am sorry that you have felt the need to complain" (ie. 'sorry that you think we're wrong' / nothing even approaching an apology for what had happened), a report that the matter will be 'looked into' (ok, so what does that do for us?) and that they "fully adhere to the terms of the Tenancy Agreement" - an agreement I should point out that is only between us and the landlord, not Black Katz. On my assumption alone, this agency seem to pride themselves on an almost perversely brutal approach to customer service. Their agents are nothing short of impudent with anyone other than prospective new custom, their response to complaint feels a million miles away from conceding the prospect of error on their part. If you prefer 'go-getters' (who go and get only in the interests of the agency alone), then you'll probably love them, but then some people like being treated badly I guess. Do yourself a favour - search locally, peruse private ads or at worst develop a good working relationship with an independent estate agency that don't patronise people in the name of a quick conversion. If you still have time after that, check back for their reply to this review for one of two things - a 'pro-forma' copied blank statement response like the ones in the lowest rated reviews here or one that applies itself to points raised in this review with terse rebuttal & yet more passive-aggressive 'sorry, not sorry' back foot posturing. AVOID.
By : Andrew Black
Aug 6, 2021Hal, We are truly sorry that you are not happy with Black Katz. Furthermore we can assure you that we tale all complaints very seriously. We have been going since 1992 and let over 50,000 flats and houses and would love to have 100% customer satisfaction and where we don't we always look at how we can improve. You start off being highly critical of Black Katz but you have never used Black Katz. You have never been a customer of Black Katz. Having looked into the matter in detail: 1. We provided you with sufficient notice as per a Standard Tenancy Agreement. It is a very busy summer and we are trying to secure homes for many prospective tenants; if you feel we were being pushy in requesting any viewing then this was never the intention and we apologise. 2. Your flat mate on the viewing raised issues with the property, criticised Black Katz and started promoting another local agent but we never let you the flat, the other local agent did and any issues should be reported to them. Any issues with a property we will take forward to the landlord. Being critical of Black Katz when we never rented you the flat in front of our prospective tenants rightly made our negotiator feel uncomfortable and he pointed out that he felt this was not fair; which is not unreasonable given you have never been a customer of Black Katz. We take on board all comments in our pursuit of better and better Customer Service. Our apologies you were not happy; we wish you all well for the future. Regards, Andrew Black Director Black Katz
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 92% | 82.00% | £600 | £2,700 |
Black Katz
69 Parkway, London, Greater London
NW1 7PP
020 7284 3111
No procedure set.
Last updated at 7/25/2016, 9:39:58 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Share On :
Lisa
By : 'Ruksana'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW1
Lisa was very helpful (and patient!) when it came to supporting us through the checks process . She was responsive and answered all questions that we had, and made the process easy to follow and problem... Read Full Review
By : Andrew Black
May 27, 2024Ruksana, Many thanks for your email, Lisa will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew...
Share On :
Zia
By : 'Omar'
Services : Letting( As a Owner )
Rent PCM : £1776
Would you recommend ? : Yes
Postcode : N7
Rented my 1 bedroom with BlackKatz and within 24hrs they had a tenant for me. As I first time landlord I appreciate Dani and Zia keeping me in the loop and helping me understand my... Read Full Review
By : Andrew Black
Nov 26, 2022Omar, Many thanks for your review. Really pleased you were happy with the service. Dani and Zia will be really pleased. Thanks again. Regards, Andrew Andrew...
Share On :
Lisa
By : 'Alejandra'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : NW1
I loved how Lisa handled all the process and made it so easy for me. I'm very happy with the provided... Read Full Review
By : Andrew Black
Sep 6, 2022Alejandra, Lisa will be really pleased you were happy with the service. Thanks. Regards, Andrew Andrew...
Share On :
Lisa
By : 'Victoria'
Services : Letting( As a Tenant )
Rent PCM : £66000
Would you recommend ? : Yes
Postcode : N6
Black Katz is a very professional and efficient team, they are worried about every single detail, Lisa and Pippa are very supportive when you require their assistance, You can trust in their... Read Full Review
By : Andrew Black
Apr 25, 2022Victoria, Many thanks for your review, much appreciated. Lisa and Pip will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew...
Share On :
Lisa
By : 'Karen'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW10
Lisa, was great to deal with, quick to respond and always helpful. She explained the process and guided us... Read Full Review
By : Andrew Black
Jan 31, 2022Karen, Many thanks for your review. Lisa will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew...
Share On :
By : 'Isabel'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W12
From the beginning they did it wrong, they gave us BROKEN furniture and they said we could throw it away, they gave us a house with the kitchen drain clogged and the water in the RED pipes, we sent them a message and they never answered us. To finish we left that house because they passed us and... Read Full Review
By : Andrew Black
Nov 24, 2021Isabel, We are sorry that you were not happy with the service you received; we work very hard at providing all our tenants with the best possible service. We have fully looked into matters and...
Share On :
By : 'Martha'
Services : Letting( As a Tenant )
Rent PCM : £660
Would you recommend ? : Yes
Postcode : NW1
I have been dealing with Black Katz as letting agents for 2 years, they have always been accommodating and flexible with requests and the staff are friendly and... Read Full Review
By : Andrew Black
Sep 13, 2021Martha, Many thanks for your review. Really pleased you are happy with the service. Thanks again. Regards, Andrew Andrew Black...
Share On :
By : 'Hal'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N10
Black Katz have, since the very early 2000s, consistently come with a personal warning of 'not even with a barge-pole' from a number of friends who have used them (spurious 'hard sell' initial manner, total absence of support beyond tenancies being signed including totally... Read Full Review
By : Andrew Black
Aug 6, 2021Hal, We are truly sorry that you are not happy with Black Katz. Furthermore we can assure you that we tale all complaints very seriously. We have been going since 1992 and let over 50,000 flats...
Share On :
Lisa
By : 'shazia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW1
Lisa at BlackCatz made the process of starting our tenancy extremely smooth and efficient! She was incredibly patient and easy to work... Read Full Review
By : Andrew Black
Jul 29, 2021Shazia, Many thanks for your review. Lisa is a great member of the Team and will really appreciate it. Thanks again. Regards, Andrew...
Share On :
Lisa
By : 'Aimey'
Services : Letting( As a Tenant )
Rent PCM : £2700
Would you recommend ? : Yes
Postcode : N6
Lisa was so helpful, friendly and went completely above and beyond to ensure everything was done quickly. Such great service and communication. Couldn't recommend Lisa & Black Katz... Read Full Review
By : Andrew Black
Apr 4, 2021Aimey, Many thanks for your review. Lisa is a great member of the team and will really appreciate your comments. Thanks again. Regards, Andrew Andrew Black...
Share On :
By : 'Shakya'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WC1X
So far the Black katz had been helpful. I shall particularly name Morgan who had handled my tenancy issue efficiently and... Read Full Review
By : Andrew Black
Jan 12, 2021Shakya, Many thanks for your review. Morgan is a great member of the team and will really appreciate this positive feedback. Thanks again. Regards, Andrew Black...
Share On :
Lisa
By : 'Naomi'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
Lisa was very helpful and always responded quickly. The process was easy and smooth and the application form was... Read Full Review
By : Andrew Black
Dec 19, 2020Naomi, Many thanks for your positive review. Lisa is a great member of the team and will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black...
Share On :
Zia
By : 'Robert'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : NW1
I walked into Black Katz Camden with zero expectations except the ones I'd inherited from my previous encounters with estate agencies. The staff at this branch could not have done more to not only completely exceed those expectations, but set an entirely new standard for how I think the job... Read Full Review
By : Andrew Black
Nov 23, 2020Robert, Many thanks for the review, much appreciated. Sam and Zia will be really pleased you had a great service. Thanks again. Regards, Andrew...
Share On :
By : 'Cavin'
Services : Letting( As a Tenant )
Rent PCM : £715
Would you recommend ? : Yes
Postcode : N7
I had been looking for a place to live in London for months and needed to move in extremely quickly. The staff member Lisa Onion, helped me complete and provide all the paper work with such speed and efficiency as well as made sure I could move in as soon as possible. If I had any questions I could ... Read Full Review
By : Andrew Black
Sep 28, 2020Cavin, Many thanks you your review. Lisa will be really pleased you were happy with the service. Thanks again. Regards, Andrew Black...
Share On :
By : 'jshdhgd'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW1
Really poor as an agent. Lacked all sense of organisation or ownership when problems arose. Their one and only goal was to get viewings done and contracts signed before they abandoned any responsibility. They next resurfaced only once notice had been given and at this point they became very pushy,... Read Full Review
By : Andrew Black
Sep 17, 2020Jshdhgd, I am very sorry that you feel the need to complain. We work very hard to provide the very best service which is why we get a lot of positive reviews. Please provide the property address and ...
Share On :
By : 'Cello'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : W12
This company has made me and my friend homeless. We handed in our notices and then despite us having glowing references and my friend having a full years rent in her account they refused us as tenants at the last minute because she was a freelancer - despite the fact she earns more than enough to... Read Full Review
Share On :
By : 'Fuen'
Services : Letting( Admin )
Would you recommend ? : No
Postcode : N8
Horrible experience. The guys from the crouch end office are nice and helpful. However wait until you got to move out. Its been 37 days since we moved and we haven't yet received our deposit. No photos of damages te deductions- not answering to emails after a week and having to call them to... Read Full Review
By : Andrew Black
Nov 20, 2019Fuen, I am sorry that you have felt the need to complain. We work very hard at Customer Service which is why we get so many good reviews. If you can please provide some more information including...
Share On :
By : 'Darcey'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW1
Black Katz were very helpful right from the get go. When we first spoke to them, they took us round three houses that they thought might be appropriate for us, from these houses, we found the house that we decided to rent. The whole process was very efficient and effective. Caley was incredibly... Read Full Review
Did not have to pay agent\'s fees because of a deal that Black Katz was running.
By : Andrew Black
May 30, 2019Darcey, Many thanks for your review - much appreciated. Really pleased you were happy with the service Caley provided. Regards, Andrew...
Share On :
Raj
By : 'Morgan,'
Services : Letting( As a Tenant )
Rent PCM : £2080
Would you recommend ? : Yes
Postcode : N1
I am very satisfied for service , fast good feedback and easy communication, during onsite view on time and very get 100%... Read Full Review
Good, not expensive
By : Andrew Black
Mar 9, 2019Many thanks for leaving a review, we work really hard at providing good customer service. Thanks again. Andrew Black...
Share On :
By : 'Belen'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W11
They were really efficients and helpfull with us. The workers are really nice, proactive and they give you really quick response about... Read Full Review
By : Andrew Black
Feb 4, 2019Belen, Really appreciate your positive comments. Thanks. Regards, Andrew...
