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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
2.9/5, 83 Reviews
45% Recommended
94% letting valuation accuracy
72% letting fee satisfaction
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By : 'Lauren'
Services : Letting(As a Owner)
Would you recommend ? : No
Postcode : SE13
Howsy has cost me time, money and stress. Howsy has failed at every stage. They failed at advertising (advertised at the wrong rent, for the wrong day and as the wrong type). They failed at viewings (they were unprepared to conduct viewings). They failed at referencing (they do not supply the referencing report as neutral). They failed at check out (they did not have the staff to do the check out at the time requested by my tenant). They failed at maintenance (they have dredged up unrelated and unapproved invoices from 6 months ago). They failed at invoicing correctly (they won't send me the correct amount on an invoice so I can pay them). Our property was advertised for the wrong day that it would be available, at the wrong rent and as the wrong type (a flat, not an apartment). Viewings that had been booked with prospective tenants were not conducted because the clerk was unprepared and did not have keys to the unit to access it and had not made it clear to my tenants that they were expected to do the viewings. In a soft market, advertising and conducting viewings in a professional way is extra important. We may have missed potential tenants due to the errors in the advertising and the people who were unable to view the property after booking a viewing. To add to the stress, Howsy never discussed any of this with me. I only found out about it all because I have a good relationship with the tenants. The clerks they use are essentially randomers. They am merely freelancers in the area. You may as well hire a stranger off any other task website. Dealing with Howsy is a disaster. Emails go ignored or unactioned. Their chat is staffed with people who are unable to actually do anything. They simply email the people who were already ignoring your emails. When they say they will call you back, they don't. Expect to chase and chase and chase. My tenants also complained to us because they were not able to conduct a check-out inspection due to lack of availability. Howsy booked in the inspection for after their flight had left, and refused to bump it up earlier. Howsy acts in this block-headed way where they don't read, understand and reply to your email. For example, my tenants said "We need the checkout to be done at 9 am" and Howsy sent back "Your checkout is booked for 2 pm" or something like that. So I fired them. But the frustration has not stopped there. I had paid for the check-out but not the Rent it Faster package. I kept asking them again and again to send a revised invoice. They still have not done so and it has been over a month. They owe me some money and I owe them some money - I want it settled so I never have to deal with them again. But now, they have sent me a bunch of unexplained invoices for works 6 months ago that were unauthorised. The works total over £1000. I see now that they were stalling with respect to settling the final invoice so that they could try and stick me with these unexplained and unauthorised repairs. They have not sent me proof that they were authorised (because I didn't authorise them). They are consistently terrible. It's not just a one-off falling below expectations. The only thing I have been happy with at all is the photos that were taken. This was probably by a freelancer too, so definitely not a reason to go with them. It is clear that using Howsy has been a £1600+ mistake.
Howsy
27-33 Bethnal Green Road, London, Greater London
E1 6LA
03309991234
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 28 | 17 | 7 | 23 | 0 | 0 | 0 | 0 | 2 | 6 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 94% | 72.00% | £450 | £4,000 |
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Last updated at 7/11/2019, 10:44:56 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Mia
By : 'Luke'
Branch : London, 27-33 Bethnal Green Road
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : L9
I would give 0 stars if possible, the company have left me with a broken window for over 160 days with zero attempts to fix this. Read this as a warning to stay away from Howsy, the repairs team are beyond useless. Just so happens that whenever I ring to speak to a manager, Mia from the repairs ... Read Full Review
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By : 'Naomi'
Branch : London, 27-33 Bethnal Green Road
Services : Letting( As a Owner )
Rent PCM : £995
Would you recommend ? : No
Postcode : DT4
<p>Absolutely nothing is straight forward, done proerly or done at all. My Weymouth property was trashed by ** (the previous tenant). From the brown scum on the walls, to the removed door knobs, kitchen units, cooker hood cover,the carpets, broken white goods left in the property and ... Read Full Review
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By : 'Anthony'
Branch : London, 27-33 Bethnal Green Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : IP28
I have been with Howsy for two years. I have had two years of failing to do inspections leading to more damage. Inspections carried out but no reports. Rental monies going missing. Emails not being answered and general excuses. I really wanted them to succeed but I spend more time chasing ... Read Full Review
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By : 'Vincenzo'
Branch : London, 27-33 Bethnal Green Road
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : SE16
they ruined my life.five days before the date established by the contract, they call me saying that the tenant doesn't want to leave the house, and they give me my money back. I armed myself had packed everything for the move and deed the cancellation of the house where I was before. ... Read Full Review
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By : 'Simon'
Branch : London, 27-33 Bethnal Green Road
Services : Letting( As a Owner )
Rent PCM : £1050
Would you recommend ? : No
Postcode : LS17
Atrocious service. Poor communication with very slow (sometimes no) responses. Deny all responsibility for the condition a property is left in and argue every point raised so as to avoid fault. As a landlord you will pay a fee every month for Howsy to neglect your ... Read Full Review
By : Matt
Sep 8, 2022Hi Simon, We are currently in the process of trying to get a property through howsy, (I am a tenant) and they are proving awful. The referencing service etc has been a sham, tenancy was meant to...
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By : 'CW'
Branch : London, 27-33 Bethnal Green Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E14
Both myself and tenant haven't received responses from Howsy for over 2 weeks despite sending multiple emails about an urgent request to do with rent collection, which is their core responsibility. I paid for a year of "full property management" with Howsy, but have been left ... Read Full Review
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By : 'V'
Branch : London, 27-33 Bethnal Green Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
From a tenant perspective Howsy is a horrible company. They have been terrible at managing repairs (it took them 6 months to fix a washing machine) but the worse was how they dealt with the deposit. First they flagged several items as damages which were already in the property ( as the inventory ... Read Full Review
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By : 'George'
Branch : London, 27-33 Bethnal Green Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E17
Lowsy- Like having No Agent at all. We had the misfortune of employing Howsy to look after our flat since 2018. In that time they mismanaged practically every aspect. With the exception of a few well-meaning, apologetic individuals, the property management team created more work for us than they ... Read Full Review
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By : 'Zeus'
Branch : London, 27-33 Bethnal Green Road
Services : Letting( Accounts )
Would you recommend ? : No
Postcode : TF12
HOWSY HAS BEEN SOLD DUE TO NO MONEY! 18 outstanding invoices 18 outstanding invoices, I have never know such a badly run company, having worked super closely with senior mgmt and their teams at Howsy for 1000's of jobs, it became very apparent they have no cash and would be going under, ... Read Full Review
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By : 'Paul'
Branch : London, 27-33 Bethnal Green Road
Services : Letting( As a Owner )
Rent PCM : £13000
Would you recommend ? : No
Postcode : RM1
A disaster!! Rent not payed for months ,when I call them they say they don’t have advisors available, avoid at all ... Read Full Review
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By : 'Chao-Kung'
Branch : London, 27-33 Bethnal Green Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB11
Shockingly bad service. According to Companies House, as of January 13 2022 Howsy Limited is in administration, with outstanding charges against it. They refer to Zeus International Limited as the company which manage their client’s properties, according to Companies House Zeus ... Read Full Review
By : natalie humphreys
Mar 24, 2022Zeus International Ltd, is nothing to do with Howsy other than we stupidly tried to work with them for repair and compliance jobs. Howsy still owe Zeus money for jobs completed for them, where on...
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By : 'Bjorn'
Branch : London, 27-33 Bethnal Green Road
Services : Letting( As a Owner )
Rent PCM : £2000
Would you recommend ? : No
Postcode : EC1V
We have had all of our properties in London managed by the predecessor of Howsy before Howsy took over their business earlier this year and we were very happy with the property management. However, since Howsy took over, it has been an utter disappointment to say the least. It is complete chaos. ... Read Full Review
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By : 'Sam'
Branch : London, 27-33 Bethnal Green Road
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : SW17
if zero stars were an option, they would get none. Truly awful customer service, takes an incredibly long time for anything to happen and they seem to confuse any process beyond belief asking you the same questions over and over with different customer service representatives. Has been almost 7 ... Read Full Review
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By : 'Robert'
Branch : London, 27-33 Bethnal Green Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E3
I have never used a worse estate agent than Howsy. I am a landlord, I haven't received my rent, any communication and have been passed from pillar to post regarding who is actually dealing with my account. No-one takes any ownership of the problems and nothing gets ... Read Full Review
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By : 'Lauren'
Branch : London, 27-33 Bethnal Green Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SE13
Howsy has cost me time, money and stress. Howsy has failed at every stage. They failed at advertising (advertised at the wrong rent, for the wrong day and as the wrong type). They failed at viewings (they were unprepared to conduct viewings). They failed at referencing (they do not supply the ... Read Full Review
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Zee
By : 'A'
Branch : London, 27-33 Bethnal Green Road
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : No
Postcode : PO2
As a management agent, Howsy are appalling. They repeatedly forgot to conduct basic things like the gas safety check, leaving me personally legally exposed due to their incompetence. They were incredibly slow in getting repairs completed - even urgent ones. My tenants were driven to the point of ... Read Full Review
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By : 'Mrs'
Branch : London, 27-33 Bethnal Green Road
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : NE5
Don’t rent from Howsy and don’t let them manage your property. Everything that could go wrong has, from the initial completion of forms to set up the tenancy I was advised I would need to be named on the tenancy rather than guarantor for my daughter which has caused numerous ... Read Full Review
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By : 'Ruby'
Branch : London, 27-33 Bethnal Green Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W2
I couldn't be more appalled and disappointed by the efficiency and lack of customer service provided by Howsy. We have had a an alarm repair pending for 7 weeks and a broken dishwasher for 6 weeks. Despite several phone calls of over 10 mins and multiple emails, we still have not been updated ... Read Full Review
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Mary
By : 'Mark'
Branch : London, 27-33 Bethnal Green Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : S1
I thought I’d leave a review as a tenant 3 months in. I read recent reviews here before we moved into our flat. I’m not sure how different thankfully our experience has been and we’ve entered this expecting something to go wrong. I did discover recently that howssy ... Read Full Review
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By : 'jon'
Branch : London, 27-33 Bethnal Green Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NW10
The worst company I have ever had the misfortune of being involved with. Calls never answered Emails ignored. Not a single repair resolved during our time. They were so bad that the tenant finally moved out. Do yourself a favour and avoid these amateurs at all ... Read Full Review
By : Mark
Mar 14, 2021We just haven’t found this to be true, we have called multiple times. We nearly didn’t take a properly because of a review like this and we’ve been impressed so...