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Lettings - Clarence Road Branch, Windsor SL4
4.7/5, 46 Reviews
96% Recommended
100% letting valuation accuracy
99% letting fee satisfaction
Having been situated in the Royal Borough of Windsor for in excess of 10 years, Horler Lettings pride ourselves on our expert knowledge of the local and surrounding area thus providing clients with a first class service throughout your personal experience with us.
Horler are pleased to be one of few agent in t
he local area regulated by The Associates of Residential Lettings Agents (ARLA) and also by The Property Ombudsman meaning your best interests and home are in safe, reliable hands.
Our extensive marketing package and award winning custom made software is designed to provide quick and instant property details to all registered applicants, meaning your property is exposed to potential tenants in a fast and professional manor.
As well as adverting the property in house via our modern office, our marketing package also includes high visibility on a number of major property portals as well as our recently updated website, www.horler.co.uk and in the property paper for the local area.
Our management team are dedicated to maintaining your property to the highest standard via our vast maintenance knowledge and use of fully qualified tradesman, who are reliable and above all, competitively priced. In our view a highly important aspect when choosing the right agent to let your property. Our quarterly inspections are carried out by a member of the maintenance team or your dedicated negotiator; therefore your property is in good hands for the duration of the tenancy.
Horler Lettings are proud to announce that our longevity and knowledge in the residential lettings market, along with always going that extra mile for clients, is what has provided us with the great reputation and repeat business we continually receive today.
So what makes Horler’s stand out from the crowd:
- Horler are pleased to have a number of ARLA qualified staff working in their offices. This means that staff are required to attend regular regional meetings in order to stay updated with legal legislation and developments within the rental sector.
- Horler are members of the Tenancy Deposit Scheme (TDS), an insurance based deposit protection scheme providing you with security throughout the tenancy.
- Quarterly inspections mean that your property and its contents are looked after and that any maintenance issue shall be dealt with by out dedicated management team immediately after.
- Horler offer three services including Fully Managed, Rent Collect and Let Only, each of which can be tailed to your own individual needs.
- Our awarding winning in house management system providing Landlords with up-to-date marketing stats and inspection reports.
- A dedicated accounts department managing the collection of rent and deposits and providing monthly statements.
We would be delighted to hear from you in relation to any Property needs you may have.
"Horlers have managed my..."
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5 Star Review
Carla
Loren
By : 'Ben'
Services : Letting(As a Owner)
Would you recommend ? : Yes
Postcode : SL3
Aug 24, 2021
People found this helpful0
Horlers have managed my property for me for eleven years now. They have always provided a very professional service to me as a landlord and deal with any issues quickly and efficiently. Their communication is second to none and I would highly recommend them to both landlords and tenants.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 99.00% | £900 | £3,100 |
Areas covered
- SL4
- SL5
- SL6
Address
Horler Associates
211 Clarence Road, Windsor, Berkshire
SL4 5AN
01753 621234 (option 2)
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Loren
By : 'Iva'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SL4
Nov 3, 2021
People found this helpful0
I have had the best experience with Loren, she has been such a wonder to have helping me I could not be more grateful. The whole process has been such a breeze and so stress free its actually been exciting. I could not recommend the agency enough! If you are looking to move no matter what your... Read Full Review
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I have had the best experience with Loren, she has been such a wonder to have helping me I could not be more grateful. The whole process has been such a breeze and so stress free its actually been exciting.
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Iva said about Horler Associates
Services : Letting( As a Tenant )Date: 3rd Nov 2021
I have had the best experience with Loren, she has been such a wonder to have helping me I could not be more grateful. The whole process has been such a breeze and so stress free its actually been exciting.
I could not recommend the agency enough! If you are looking to move no matter what your circumstances are everyone is so determined to help and are THE BEST at keeping you in the loop with updates and communicating every last detail. Honestly over the moon with the service, couldn't be happier, thank you Loren for everything
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5 Star Review
Loren
By : 'Sam'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : SL3
Nov 2, 2021
People found this helpful0
Had a great experience from start to finish, Loren made things very easy and unfortunately my circumstances changed and needed to pass on the tenancy and again Loren was a massive help and made it so easy for me. Highly... Read Full Review
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Sam Powell said about Horler Associates
Services : Letting( As a Tenant )Date: 2nd Nov 2021
Had a great experience from start to finish, Loren made things very easy and unfortunately my circumstances changed and needed to pass on the tenancy and again Loren was a massive help and made it so easy for me. Highly recommend.
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Oustanding service and ...
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5 Star Review
Loren
By : 'Carlo'
Services : Letting( As a Tenant )
Rent PCM : £1315
Would you recommend ? : Yes
Postcode : SL4
Sep 10, 2021
People found this helpful0
Loren and Team have provided an outstanding service over my 4 years of tenancy! Always fast to solve any... Read Full Review
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Carlo said about Horler Associates
Services : Letting( As a Tenant )Date: 10th Sep 2021
Loren and Team have provided an outstanding service over my 4 years of tenancy! Always fast to solve any issue!
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5 Star Review
Loren
By : 'Valerie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SL1
Sep 3, 2021
People found this helpful0
Loren was very helpful and responsive and we were able to get moved in promptly. We highly recommend this... Read Full Review
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Valerie Wood said about Horler Associates
Services : Letting( As a Tenant )Date: 3rd Sep 2021
Loren was very helpful and responsive and we were able to get moved in promptly. We highly recommend this company.
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5 Star Review
Loren
Carla
By : 'Elizabeth'
Services : Letting( As a Owner )
Rent PCM : £92500
Would you recommend ? : Yes
Postcode : SL1
Sep 2, 2021
People found this helpful0
The standard of service we received from from Loren and Carla in the Windsor lettings office was simply outstanding. Both were unfailingly courteous and helpful and at the same time, dazzlingly efficient. It took just two weeks to organise a seamless (for me) transition from one tenant to another... Read Full Review
Comments (0)The standard of service we received from from Loren and Carla in the Windsor lettings office was simply outstanding. Both were unfailingly courteous and helpful and at the same time, dazzlingly efficient. It took just two weeks to organise a seamless (for me) transition from one tenant to another . In that time, all the legal necessities were taken care of with minimum fuss. On top of that, quotes were gathered from several tradesmen and companies and all were persuaded to start and complete their jobs at amazing speed. the flat was cleaned redecorated from top to bottom, tiling done, grouting fixed...I could go on.
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Elizabeth White said about Horler Associates
Services : Letting( As a Owner )Date: 2nd Sep 2021
The standard of service we received from from Loren and Carla in the Windsor lettings office was simply outstanding. Both were unfailingly courteous and helpful and at the same time, dazzlingly efficient. It took just two weeks to organise a seamless (for me) transition from one tenant to another . In that time, all the legal necessities were taken care of with minimum fuss. On top of that, quotes were gathered from several tradesmen and companies and all were persuaded to start and complete their jobs at amazing speed. the flat was cleaned redecorated from top to bottom, tiling done, grouting fixed...I could go on.
They responded to emails and telephone calls immediately. Both are articulate, literate and knowledgeable. Honestly they could teach the solicitors, banks, tax inspectors and doctors I have dealt with recently how to run things and how to get things done. I have recently dealt with many representatives of all this categories and not one of them has impressed me as Loren and Carla have.
I have asked Loren to move in and organise my life. Unfortunately she is loyal to Horler's.
Normally I don't respond to requests for reviews but those girls are special.
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Carla First ...
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5 Star Review
Carla
By : 'Tracy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SL4
Sep 2, 2021
People found this helpful0
I can honestly say I have always received first class customer support from Carla nothing is too much trouble always calls back to keep me updated and always follows up after anything that I have needed to ensure Im happy and any work has been carried out to a satisfactory standard. Well done keep ... Read Full Review
Comments (0)I can honestly say I have always received first class customer support from Carla nothing is too much trouble always calls back to keep me updated and always follows up after anything that I have needed to ensure Im happy and any work has been carried out to a satisfactory standard.
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Tracy Cowburn said about Horler Associates
Services : Letting( As a Tenant )Date: 2nd Sep 2021
I can honestly say I have always received first class customer support from Carla nothing is too much trouble always calls back to keep me updated and always follows up after anything that I have needed to ensure Im happy and any work has been carried out to a satisfactory standard.
Well done keep up the great work you are a real benefit to Horler
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Mr V we have been with Horler ...
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5 Star Review
Emily
Carla
By : 'Vlatko'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SL4
Sep 1, 2021
People found this helpful0
Mr V we have been with Horler for 7 years till now, the team what working in Lettings are amazing, always there for us, always friendly, supportive, helpful and professional. they have a fantastic team of "suppliers" persons who are coming to fix the issues :) newer had any issues... Read Full Review
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Vlatko Ivanov said about Horler Associates
Services : Letting( As a Tenant )Date: 1st Sep 2021
Mr V
we have been with Horler for 7 years till now, the team what working in Lettings are amazing, always there for us, always friendly, supportive, helpful and professional. they have a fantastic team of "suppliers" persons who are coming to fix the issues :) newer had any issues with Horler Lettings, The best letting agency
thank you
V
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5 Star Review
Loren
By : 'Dowgal'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SL4
Aug 29, 2021
People found this helpful0
We have had a good experience with Horler's rent team because they always replay in a timely manner and were interested in finding tenants for our... Read Full Review
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Dowgal Swietlana said about Horler Associates
Services : Letting( As a Owner )Date: 29th Aug 2021
We have had a good experience with Horler's rent team because they always replay in a timely manner and were interested in finding tenants for our flat.
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My property has been occupied ...
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5 Star Review
Carla
By : 'Franky'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SL3
Aug 28, 2021
People found this helpful0
My property has been occupied by the same tenants for 10 years so when they vacated, inevitably there was quite a bit to do in terms of ensuring the property was refreshed and ready to go on the market again. Carla has been extremely helpful and has inspected the property in detail. She has also... Read Full Review
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Franky said about Horler Associates
Services : Letting( As a Owner )Date: 28th Aug 2021
My property has been occupied by the same tenants for 10 years so when they vacated, inevitably there was quite a bit to do in terms of ensuring the property was refreshed and ready to go on the market again. Carla has been extremely helpful and has inspected the property in detail. She has also given good advice along the way and organised and managed the refurbishment of the bathroom and painting of the house. I am confident under her management that it won't be long until we find new tenants for the house.
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I have been renting my ...
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5 Star Review
Loren
By : 'Romina'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SL4
Aug 25, 2021
People found this helpful0
I have been renting my property with Horlers for the past 2 years and have found Loren to be very professional, approachable, knowledgeable and supportive. The whole staff are a great team and I would recommend renting your property with... Read Full Review
Comments (0)I have been renting my property with Horlers for the past 2 years and have found Loren to be very professional, approachable, knowledgeable and supportive.
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Romina Mandozzi said about Horler Associates
Services : Letting( As a Owner )Date: 25th Aug 2021
I have been renting my property with Horlers for the past 2 years and have found Loren to be very professional, approachable, knowledgeable and supportive.
The whole staff are a great team and I would recommend renting your property with them.
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5 Star Review
Carla
By : 'Tyler'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SL4
Aug 25, 2021
People found this helpful0
Very helpful, well managed and polite, any problems that have occurred have been dealt with professionally and effeciently through horler with the help of... Read Full Review
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Tyler Austin said about Horler Associates
Services : Letting( As a Tenant )Date: 25th Aug 2021
Very helpful, well managed and polite, any problems that have occurred have been dealt with professionally and effeciently through horler with the help of Carla.
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5 Star Review
Loren
By : 'Avtar'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : SL4
Aug 25, 2021
People found this helpful0
Great service, informative and supportive throughout. Big shout out to Loren who made the whole renting process smooth and for the ongoing... Read Full Review
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Avtar Singh said about Horler Associates
Services : Letting( As a Tenant )Date: 25th Aug 2021
Great service, informative and supportive throughout. Big shout out to Loren who made the whole renting process smooth and for the ongoing support.
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Horler manage the properties ...
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5 Star Review
Loren
Emily
By : 'Justine'
Services : Letting( As a Owner )
Rent PCM : £3100
Would you recommend ? : Yes
Postcode : SL4
Aug 25, 2021
People found this helpful0
Horler manage the properties expertly, this makes it a hassle and stress free experience for landlords. I have had one property rented through them for approx. 7 years, so when I was looking to buy and rent a second property last year, I only ever considered using Horler. Emily was very helpful... Read Full Review
Comments (0)Horler manage the properties expertly, this makes it a hassle and stress free experience for landlords.
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Justine said about Horler Associates
Services : Letting( As a Owner )Date: 25th Aug 2021
Horler manage the properties expertly, this makes it a hassle and stress free experience for landlords.
I have had one property rented through them for approx. 7 years, so when I was looking to buy and rent a second property last year, I only ever considered using Horler.
Emily was very helpful when I had various questions regarding rental income and demand before purchasing.
Since purchasing Loren has been working with me closely, as she had done for the earlier property also. She communicates clearly, quickly and accurately which I really appreciate.
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Great service and very ...
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5 Star Review
Loren
By : 'Nick'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : SL4
Aug 24, 2021
People found this helpful0
Great service and very helpful. Everyone in the office was very professional and helpful I recommended them 100% and will use them... Read Full Review
Comments (0)Great service and very helpful.
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Nick Evans said about Horler Associates
Services : Letting( As a Tenant )Date: 24th Aug 2021
Great service and very helpful.
Everyone in the office was very professional and helpful
I recommended them 100% and will use them again.
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Horlers have managed my ...
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5 Star Review
Carla
Loren
By : 'Ben'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SL3
Aug 24, 2021
People found this helpful0
Horlers have managed my property for me for eleven years now. They have always provided a very professional service to me as a landlord and deal with any issues quickly and efficiently. Their communication is second to none and I would highly recommend them to both landlords and... Read Full Review
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Ben said about Horler Associates
Services : Letting( As a Owner )Date: 24th Aug 2021
Horlers have managed my property for me for eleven years now. They have always provided a very professional service to me as a landlord and deal with any issues quickly and efficiently. Their communication is second to none and I would highly recommend them to both landlords and tenants.
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Loren made our moving very ...
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5 Star Review
Loren
By : 'Ailen'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SL4
Aug 24, 2021
People found this helpful0
Loren made our moving very smoothly and enjoyable. In our experience moving, is quite stressful but she sorted out everything for us. She was very professional throughout the entire process. I am very happy with her development and without a doubt, I would choose Horler again in the future and I... Read Full Review
Comments (0)Loren made our moving very smoothly and enjoyable. In our experience moving, is quite stressful but she sorted out everything for us.
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Ailen Gette said about Horler Associates
Services : Letting( As a Tenant )Date: 24th Aug 2021
Loren made our moving very smoothly and enjoyable. In our experience moving, is quite stressful but she sorted out everything for us.
She was very professional throughout the entire process. I am very happy with her development and without a doubt, I would choose Horler again in the future and I hope that she will touch us again! :)
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5 Star Review
Loren
By : 'Ikenna'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SL3
Aug 24, 2021
People found this helpful0
I rented a flat via the Horler office at Windsor and I was their tenant from February 2019 to January 2021. Loren was very professional and helpful. She and her team always responded to my queries promptly. If I ever require a property in the Windsor area, I will definitely engage their services... Read Full Review
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Ikenna Mark said about Horler Associates
Services : Letting( As a Tenant )Date: 24th Aug 2021
I rented a flat via the Horler office at Windsor and I was their tenant from February 2019 to January 2021. Loren was very professional and helpful. She and her team always responded to my queries promptly. If I ever require a property in the Windsor area, I will definitely engage their services again.
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Been very happy with the ...
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Loren
By : 'Estelle'
Services : Letting( As a Owner )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SL4
Aug 24, 2021
People found this helpful0
Been very happy with the service over the past 7 years! Issues dealt with promptly and efficiently, thank you! A special thanks to Loren at Windsor... Read Full Review
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Estelle Van Dyk said about Horler Associates
Services : Letting( As a Owner )Date: 24th Aug 2021
Been very happy with the service over the past 7 years! Issues dealt with promptly and efficiently, thank you! A special thanks to Loren at Windsor Lettings!
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Loren
Carla
By : 'Ana'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : SL3
Aug 24, 2021
People found this helpful0
My experience with Horler is very positive, the staff are so kind and friendly and professional, they are responsive and any issue or problem they try solve... Read Full Review
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Ana Gonçalves said about Horler Associates
Services : Letting( As a Tenant )Date: 24th Aug 2021
My experience with Horler is very positive, the staff are so kind and friendly and professional, they are responsive and any issue or problem they try solve quickly.
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4 Star Review
Carla
By : 'Maria'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : SL4
Aug 24, 2021
People found this helpful0
Helpful staff at Horler and replies on time. Carla has managed our lettings and so far has been very responsive and helpful to our... Read Full Review
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Maria Fiel Purvis said about Horler Associates
Services : Letting( As a Tenant )Date: 24th Aug 2021
Helpful staff at Horler and replies on time. Carla has managed our lettings and so far has been very responsive and helpful to our needs
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Horler Lettings – Complaints Procedure.
Information for Customers
Horler Lettings are a member of The Property Ombudsman Service (TPOS) and we aim to provide the highest standards of service to all our clients. Should you wish to make a formal written complaint, please follow the stages below.
Stage One - Branch Lettings Manager
All complaints should, in the first instance, be directed to the Lettings Manager of the branch you have been dealing with. Complaints made in writing will be acknowledged within seven working days. They will endeavour to resolve your complaint immediately, and no later than ten working days of the first notification. We do recommend that where possible you outline your complaint in writing, especially if it appears a complex issue.
Stage Two - Senior Lettings Manager
Should your complaint remain unresolved, then you can refer it on to the Senior Lettings Manager responsible for the office in question. We request that you send a written summary of your complaint to the Senior Lettings Manager within one month of receiving the Branch Manager's response. The Branch Manager will provide you with the Senior Lettings Manager’s name and address (of their office). The Senior Lettings Manager will acknowledge your complaint within seven working days of receipt of your letter and provide you with a written response within 15 working days.
Stage Three - The Property Ombudsman
After you have received a response from the Senior Lettings Manager and if you are not satisfied with their proposed resolution, you may approach The Property Ombudsman Service. Details of how to do this are contained within the Senior Lettings Manager’s final view point letter, The Property Ombudsman consumer guide or online at www.tpos.co.uk
Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints procedure is exhausted.
Last updated at 11/1/2017, 9:04:54 AM by allAgents
