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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.7/5, 46 Reviews
96% Recommended
100% letting valuation accuracy
99% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 99.00% | £900 | £3,100 |
Horler Associates
211 Clarence Road, Windsor, Berkshire
SL4 5AN
01753 621234 (option 2)
Horler Lettings – Complaints Procedure.
Information for Customers
Horler Lettings are a member of The Property Ombudsman Service (TPOS) and we aim to provide the highest standards of service to all our clients. Should you wish to make a formal written complaint, please follow the stages below.
Stage One - Branch Lettings Manager
All complaints should, in the first instance, be directed to the Lettings Manager of the branch you have been dealing with. Complaints made in writing will be acknowledged within seven working days. They will endeavour to resolve your complaint immediately, and no later than ten working days of the first notification. We do recommend that where possible you outline your complaint in writing, especially if it appears a complex issue.
Stage Two - Senior Lettings Manager
Should your complaint remain unresolved, then you can refer it on to the Senior Lettings Manager responsible for the office in question. We request that you send a written summary of your complaint to the Senior Lettings Manager within one month of receiving the Branch Manager's response. The Branch Manager will provide you with the Senior Lettings Manager’s name and address (of their office). The Senior Lettings Manager will acknowledge your complaint within seven working days of receipt of your letter and provide you with a written response within 15 working days.
Stage Three - The Property Ombudsman
After you have received a response from the Senior Lettings Manager and if you are not satisfied with their proposed resolution, you may approach The Property Ombudsman Service. Details of how to do this are contained within the Senior Lettings Manager’s final view point letter, The Property Ombudsman consumer guide or online at www.tpos.co.uk
Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints procedure is exhausted.
Last updated at 11/1/2017, 9:04:54 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Loren
By : 'Iva'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SL4
I have had the best experience with Loren, she has been such a wonder to have helping me I could not be more grateful. The whole process has been such a breeze and so stress free its actually been exciting. I could not recommend the agency enough! If you are looking to move no matter what your... Read Full Review
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Loren
By : 'Sam'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : SL3
Had a great experience from start to finish, Loren made things very easy and unfortunately my circumstances changed and needed to pass on the tenancy and again Loren was a massive help and made it so easy for me. Highly... Read Full Review
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Loren
By : 'Carlo'
Services : Letting( As a Tenant )
Rent PCM : £1315
Would you recommend ? : Yes
Postcode : SL4
Loren and Team have provided an outstanding service over my 4 years of tenancy! Always fast to solve any... Read Full Review
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Loren
By : 'Valerie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SL1
Loren was very helpful and responsive and we were able to get moved in promptly. We highly recommend this... Read Full Review
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Loren
Carla
By : 'Elizabeth'
Services : Letting( As a Owner )
Rent PCM : £92500
Would you recommend ? : Yes
Postcode : SL1
The standard of service we received from from Loren and Carla in the Windsor lettings office was simply outstanding. Both were unfailingly courteous and helpful and at the same time, dazzlingly efficient. It took just two weeks to organise a seamless (for me) transition from one tenant to another... Read Full Review
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Carla
By : 'Tracy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SL4
I can honestly say I have always received first class customer support from Carla nothing is too much trouble always calls back to keep me updated and always follows up after anything that I have needed to ensure Im happy and any work has been carried out to a satisfactory standard. Well done keep ... Read Full Review
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Emily
Carla
By : 'Vlatko'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SL4
Mr V we have been with Horler for 7 years till now, the team what working in Lettings are amazing, always there for us, always friendly, supportive, helpful and professional. they have a fantastic team of "suppliers" persons who are coming to fix the issues :) newer had any issues... Read Full Review
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Loren
By : 'Dowgal'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SL4
We have had a good experience with Horler's rent team because they always replay in a timely manner and were interested in finding tenants for our... Read Full Review
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Carla
By : 'Franky'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SL3
My property has been occupied by the same tenants for 10 years so when they vacated, inevitably there was quite a bit to do in terms of ensuring the property was refreshed and ready to go on the market again. Carla has been extremely helpful and has inspected the property in detail. She has also... Read Full Review
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Loren
By : 'Romina'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SL4
I have been renting my property with Horlers for the past 2 years and have found Loren to be very professional, approachable, knowledgeable and supportive. The whole staff are a great team and I would recommend renting your property with... Read Full Review
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Carla
By : 'Tyler'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SL4
Very helpful, well managed and polite, any problems that have occurred have been dealt with professionally and effeciently through horler with the help of... Read Full Review
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Loren
By : 'Avtar'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : SL4
Great service, informative and supportive throughout. Big shout out to Loren who made the whole renting process smooth and for the ongoing... Read Full Review
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Loren
Emily
By : 'Justine'
Services : Letting( As a Owner )
Rent PCM : £3100
Would you recommend ? : Yes
Postcode : SL4
Horler manage the properties expertly, this makes it a hassle and stress free experience for landlords. I have had one property rented through them for approx. 7 years, so when I was looking to buy and rent a second property last year, I only ever considered using Horler. Emily was very helpful... Read Full Review
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Loren
By : 'Nick'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : SL4
Great service and very helpful. Everyone in the office was very professional and helpful I recommended them 100% and will use them... Read Full Review
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Carla
Loren
By : 'Ben'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SL3
Horlers have managed my property for me for eleven years now. They have always provided a very professional service to me as a landlord and deal with any issues quickly and efficiently. Their communication is second to none and I would highly recommend them to both landlords and... Read Full Review
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Loren
By : 'Ailen'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SL4
Loren made our moving very smoothly and enjoyable. In our experience moving, is quite stressful but she sorted out everything for us. She was very professional throughout the entire process. I am very happy with her development and without a doubt, I would choose Horler again in the future and I... Read Full Review
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Loren
By : 'Ikenna'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SL3
I rented a flat via the Horler office at Windsor and I was their tenant from February 2019 to January 2021. Loren was very professional and helpful. She and her team always responded to my queries promptly. If I ever require a property in the Windsor area, I will definitely engage their services... Read Full Review
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Loren
By : 'Estelle'
Services : Letting( As a Owner )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SL4
Been very happy with the service over the past 7 years! Issues dealt with promptly and efficiently, thank you! A special thanks to Loren at Windsor... Read Full Review
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Loren
Carla
By : 'Ana'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : SL3
My experience with Horler is very positive, the staff are so kind and friendly and professional, they are responsive and any issue or problem they try solve... Read Full Review
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Carla
By : 'Maria'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : SL4
Helpful staff at Horler and replies on time. Carla has managed our lettings and so far has been very responsive and helpful to our... Read Full Review
