I am a landlord with 2 properties.
Alex Jones was doing full management for me at a cost of 7% of the rent. I used him from 2016 to 2021. I left Alex Jones for a variety of reasons, in summary:

• He did not keep proper records; this was proven when handing over the documents after I left him. There were no digital files, only a plastic bag with a few paper copies inside and the keys.
• He did not provide any evidence of tenant vetting or credit checks, which resulted in two tenancies which caused a lot of damage and did not pay rent. (This was only saved by having a guarantor).
• Proper inventories were not taken prior to a tenancy it was a basic tick box exercise with no photos.
• He seldom visited the properties for periodic inspections, or to inspect maintenance work which he had billed for.
• The maintenance requests got more and more frequent and more and more expensive. Initially he would take money directly from the rent without even informing me that work had been carried out. I would only find out when viewing the monthly statement.
• He did not provide evidence of maintenance work on the properties which was claimed to have been performed, and then would re-bill for the same work months later. The work which was performed was extremely poor and expensive.
Including, but not limited to:
A replacement boiler which was fitted without a filter which then failed due to a damaged pump, within a few months.
Pointing to the rear of the property which was never finished.
Most importantly an electrical safety certificate was billed for and paid for but the work was never actually carried out. When I found this out, 6 months later after chasing, his response was that the tradesman he had contracted had not performed the work, and “now it was my problem”, even though I had paid for it. So, he stole money from me.
• The communication is not very professional, the phone is never answered, and tenants are ignored. The company seems to have no knowledge at all, of property maintenance and problem resolution.
• His communication with me in the end was extremely arrogant, rude, childish. Not professional at all in the end.

In the beginning when the business concentrated on rental properties, it provided a better service. But as the business has moved on it now seems to be trying to move towards a standard estate agency, where of course the fees are much higher for a lot less work.

So, if you use this guy for property management you will end up doing most of it yourself anyway, so why pay him?

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• Rent PCM : £undefined
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• Experience: Would you recommend ? : No

After having my property on with Alex Jones for 7 months and no offers despite me dropping the price, I decided to have another agent come to view my property.
On the agent looking at right move for my property it became apparent that Alex Jones had taken my property off the market…
No discussion
No contact
Nothing
So, I decided to go to the office to address the situation.

On entering the office there were 3 people present - none of whom I had met previously.
I asked for the key for my address, to be given it no question or checks on my identification!!!
Once being handed the key I asked the guy who'd given it to me why the property had been taken off the market (I now presume this person to be Alex).
He said “because it needed reducing”

When questioned if it was normal practice to remove someone's property from the market without any form of communication, I was told that somebody had tried to contact me.
I asked when, and was given a vague look…
I explained further that I'd had no calls, no texts and no emails.

Now this is the point where it gets worse still…
As a 49 year old woman I was spoken to with not just disrespect, but also as if I was stupid.

When asking Alex (politely) not to speak to me in such a way…
He response was
“I think you should just leave”

If this review isn't enough to put you off using this atrocity of a company.
Then I suggest you go on google reviews to see further negative ones from other disgruntled customers such as myself.
Oh, and also to see the company's responses to them - which is enough testament in itself!!!

WOW is just an understatement to how I've been treated today
Absolutely appalling!!!

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• Rent PCM : £undefined
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• Experience: Would you recommend ? : No

I am a landlord and used Alex Jones estate agents for property rental management paying 7% fees per month. I agreed for work to be done by his contractors but he does not follow up and check that work has been completed. He requests the payments before checking work has even been done. I used his 'approved contractor' to do the EICR and the remedial works resulting from this was completed contrary to the regulations. I had paid Alex Jones to organise these works on my behalf and when the problems came to light he made it very clear he was not responsible. After leaving his services, it came to light he had not organised the gas certificate which was due 1 month previously which is a legal obligation. His administration is bad. After requesting all paperwork, ID had not been taken for 1 of the tenants. His 'thorough inventory' was a photo of each room which was used for marketing. No paperwork, notes, checks were handed over as non were done.

I dealt with Alex Jones the owner throughout the tenancy. He may have a history of sales/ estate agency work but he has no knowledge and no interest in wanting to understand what is involved in building maintenance resulting in poor quality work being carried out and at times unnecessary works being done.

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• Rent PCM : £undefined
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• Experience: Would you recommend ? : No

Honest, helpful and reliable service
Couldn't really ask for more - and during a very busy period.
Unprompted feedback & suggestions throughout.
Would highly recommend.

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• Rent PCM : £undefined
• Postcode:
• Experience: Would you recommend ? : No

Lovely and friendly service from Lacey and very easy to talk to. Made the experience care free and would definitely reccomend.

• Services :
• Rent PCM : £undefined
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• Experience: Would you recommend ? : No