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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4/5, 17 Reviews
76% Recommended
90% sales valuation accuracy
50% letting valuation accuracy
93% sales fee satisfaction
93% letting fee satisfaction
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By : 'antony'
Services : Letting(As a Owner)
Would you recommend ? : No
Postcode : OL7
I am a landlord with 2 properties. Alex Jones was doing full management for me at a cost of 7% of the rent. I used him from 2016 to 2021. I left Alex Jones for a variety of reasons, in summary: • He did not keep proper records; this was proven when handing over the documents after I left him. There were no digital files, only a plastic bag with a few paper copies inside and the keys. • He did not provide any evidence of tenant vetting or credit checks, which resulted in two tenancies which caused a lot of damage and did not pay rent. (This was only saved by having a guarantor). • Proper inventories were not taken prior to a tenancy it was a basic tick box exercise with no photos. • He seldom visited the properties for periodic inspections, or to inspect maintenance work which he had billed for. • The maintenance requests got more and more frequent and more and more expensive. Initially he would take money directly from the rent without even informing me that work had been carried out. I would only find out when viewing the monthly statement. • He did not provide evidence of maintenance work on the properties which was claimed to have been performed, and then would re-bill for the same work months later. The work which was performed was extremely poor and expensive. Including, but not limited to: A replacement boiler which was fitted without a filter which then failed due to a damaged pump, within a few months. Pointing to the rear of the property which was never finished. Most importantly an electrical safety certificate was billed for and paid for but the work was never actually carried out. When I found this out, 6 months later after chasing, his response was that the tradesman he had contracted had not performed the work, and “now it was my problem”, even though I had paid for it. So, he stole money from me. • The communication is not very professional, the phone is never answered, and tenants are ignored. The company seems to have no knowledge at all, of property maintenance and problem resolution. • His communication with me in the end was extremely arrogant, rude, childish. Not professional at all in the end. In the beginning when the business concentrated on rental properties, it provided a better service. But as the business has moved on it now seems to be trying to move towards a standard estate agency, where of course the fees are much higher for a lot less work. So, if you use this guy for property management you will end up doing most of it yourself anyway, so why pay him?
By : Alex Bowden
Jan 20, 2023Hi Tony, I was sorry to see your review for 2 reasons, firstly the fact that we haven’t spoken to you for 18 months and the secondly the fact that your partner, Wendy McMahon, has already reviewed us. I’m not sure what is going on in your life to want to write this review after all this time but I hope that it has given you some form of inner peace. Lots of what you have said is untrue and certainly outdated but it has also given me the opportunity to explain all the changes which have taken place at Alex Jones since you have left and how much better our service to landlords is now. Please see some key changes below which all of our landlords now benefit from: - All records are kept on a ‘best in class’ estate agent/letting agent software. Everything from the tenancy agreement to invoices and everything in between is stored digitally. Landlords have a client portal which they can manage their affairs from anytime anywhere. - All tenants are right to rent checked (we did this anyway) but now referencing is outsourced to Rightmove who run thorough checks including credit. - Inventories and inspections are documented through a software company which provide full digital reports including pictures and annotations. - All maintenance is documented on the system with before and after pictures. I would also like to highlight that the replacement boiler was professionally installed and included a 5 year warranty. In regards to your tenant who left a mess at 572 Oldham Road back in 2017. We actually cleared, cleaned and decorated the property out of our own pocket and claimed it back from the tenant through the courts. No other agent would ever do this. We always have gone the extra mile for our clients. You were never told ‘it was your problem’ and we definitely did not steal from you – these are bold faced lies that I’m actually shocked to read from yourself. I did, believe it or not, think better of you than this. My advice to you would be, as you clearly know everything about property management yourself, why pay anyone to do it? Kind regards Alex Bowden Director
Alex Jones Sales and Lettings Ltd
92 Penny Meadow, Ashton-Under-Lyne, Lancashire
OL6 6EP
0161 292 9223
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 93% | £115,000 | £264,950 |
| Lettings | 50% | 93% | £550 | £550 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 2 | 0 | 0 | 9 | 1 | 3 | 1 | 1 | 0 |
No procedure set.
Last updated at 11/1/2021, 8:13:57 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'antony'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : OL7
I am a landlord with 2 properties. Alex Jones was doing full management for me at a cost of 7% of the rent. I used him from 2016 to 2021. I left Alex Jones for a variety of reasons, in summary: • He did not keep proper records; this was proven when handing over the documents after I left him. ... Read Full Review
By : Alex Bowden
Jan 20, 2023Hi Tony, I was sorry to see your review for 2 reasons, firstly the fact that we haven’t spoken to you for 18 months and the secondly the fact that your partner, Wendy McMahon, has already reviewed ...
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Alex
By : 'Cheryl'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : AK15
After having my property on with Alex Jones for 7 months and no offers despite me dropping the price, I decided to have another agent come to view my property. On the agent looking at right move for my property it became apparent that Alex Jones had taken my property off the market… No ... Read Full Review
By : Alex Bowden
Jan 18, 2022Hi Cheryl, I'm sorry to receive your review and see that you are not happy with the service which you received. I will try to address your points as well as I can in chronological order. When...
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By : 'Wendy'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : No
Postcode : OL7
I am a landlord and used Alex Jones estate agents for property rental management paying 7% fees per month. I agreed for work to be done by his contractors but he does not follow up and check that work has been completed. He requests the payments before checking work has even been done. I used his ... Read Full Review
By : Alex Bowden
Dec 22, 2021Hi Wendy, thank you for taking the time out to write your review. Unfortunately the contents of your review are severely inaccurate and it's a shame that after 5 years of management you have gone to...
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By : 'Peter'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services : Sales( As a Vendor )
Sold price : £145000
Would you recommend ? : Yes
Postcode : OL6
Honest, helpful and reliable service Couldn't really ask for more - and during a very busy period. Unprompted feedback & suggestions throughout. Would highly ... Read Full Review
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Lacey
By : 'Ella'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services : Surveying
Would you recommend ? : Yes
Postcode : OL9
Lovely and friendly service from Lacey and very easy to talk to. Made the experience care free and would definitely ... Read Full Review
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Alex
By : 'robert'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services : Sales( As a Vendor )
Sold price : £249500
Would you recommend ? : Yes
Postcode : SK14
A great personal service from Alex and the team, appraisal, picture & write up of my home was excellent. Sold in ... Read Full Review
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Carl
Lacey
By : 'Jack'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services : Sales( As a Buyer )
Sold price : £125000
Would you recommend ? : Yes
Postcode : OL7
Alex Jones estate agents are pleasant to converse with and respond to requests in a timely manner. Would recommend them to ... Read Full Review
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Carl
Lacey
By : 'PDJ'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services : Sales( As a Vendor )
Sold price : £133000
Would you recommend ? : Yes
Postcode : OL7
Fantastic service! Carl was very helpful throughout. Always helpful and kept us up to date at each stage. Great experience selling our first ... Read Full Review
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Alex
By : 'Josh'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services : Sales( As a Buyer )
Sold price : £225000
Would you recommend ? : Yes
Postcode : OL6
Good service. Nice little pack on collection of keys. Would use again in the future, happy with my new ... Read Full Review
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Alex
Carl
By : 'Christine'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services : Sales( As a Vendor )
Sold price : £185
Would you recommend ? : Yes
Postcode : OL6
Really pleased so far with service received in particular we found Carl, Phil, and Alex were great very informative and regular attention to our sale. We had previously used another Agent but were unsatisfactory so glad we moved to Alex Jones and no questions are too much trouble. You get an ... Read Full Review
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Carl
By : 'Tracy'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services : Sales( As a Vendor )
Sold price : £196000
Would you recommend ? : Yes
Postcode : OL7
So glad I used Alex Jones to sell my home; agent, photographer and office staff have all been friendly, helpful and professional. Their fees are much less than some of their competitors and I would definitely use them again in the future and highly recommend them to anyone with a property to ... Read Full Review
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Alex
By : 'Lisa'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services : Sales( As a Vendor )
Sold price : £225000
Would you recommend ? : Yes
Postcode : OL6
Great service, friendly staff that will go out of your way to help their customers. Will definitely use again. Lovely welcome pack when we ... Read Full Review
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By : 'Shoab'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : SK14
I've never given a one star in reviews. This warrants it. To start with service and communication was as expected with the agent dealing with our purchase, Phil Bailey. As time went on we had no communication regarding purchase of the property and had to chase up constantly. When a ... Read Full Review
By : Alex Bowden
May 12, 2021Hi there, Thanks for taking the time out to write a review but I am very disappointed that it is a negative one as we are only a small, family run business who places a high emphasis on the...
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Abby
Carl
By : 'Denise'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services : Sales( As a Vendor )
Sold price : £225000
Would you recommend ? : Yes
Postcode : SK5
Great service, friendly and helpful - and have an excellent knowledge of the local housing market. Would recommend to anyone who is thinking of selling or buying a ... Read Full Review
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By : 'Peter'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services : Sales( As a Buyer )
Sold price : £264950
Would you recommend ? : Yes
Postcode : SK14
I purchased a house recently that was listed via Alex Jones Estate Agents. It was a complex sale as one of the solicitors was "dropping the ball" in responses and causing major delays. The agent handling the sale (Phil) was extremely helpful, friendly and professional during all of ... Read Full Review
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Alex
By : 'dmoon1982'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services : Sales( As a Vendor )
Sold price : £150000
Would you recommend ? : Yes
Postcode : M43
My wife and I sold our home with Alex Jones and could not speak highly enough of them. From start to finish, Alex was excellent. When we rang to put our house on the market, we were a little nervous as it was our first time selling (first time buyers 15 years ago) but Alex quickly put us at ease ... Read Full Review
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Lacey
Carl
By : 'Hand'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services : Sales( As a Vendor )
Sold price : £115000
Would you recommend ? : Yes
Postcode : SK14
This Estate Agents are very well mannered and professional in everything they do. From the moment the valuer came to see me , he gave me a wealth of information about the local property market and how to market my property and best price points. They arranged viewings and gave me detailed feedback ... Read Full Review
