The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
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4.9/5, 186 Reviews
95% Recommended
89% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
Elizabeth
By : 'Jack'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : WF8
Friendly. Accommodating. Efficient and easy to contact and deal with. Thanks to Liz and the team at Richard Kendall in Pontefract!
By : Richard Kendall Estate Agent
Dec 21, 2021Thanks so much for your review
We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.
The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.
We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.
Richard Kendall Estate Agent
15 Cornmarket
Pontefract
WF8 1AN
When we receive your complaint, we will:
• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.
• Collate as much information as possible and liaise with the various departments involved to establish all the facts.
• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.
All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.
Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.
After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three
working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued
within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform
you of your right to appeal to a third party.
If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.
As a Propertymark Protected agent, if you feel your
complaint has not been satisfactorily dealt with by
ourselves and the redress scheme, you can send your
complaint to Propertymark. Go to the Propertymark
website to download a complaint form.
Propertymark investigates complaints against
members where there is evidence the agent has
breached Conduct and Membership Rules. Examples
of this include, but are not limited to, misuse of client
money, failure to uphold high standards of ethical
and professional practice, and failure to answer
correspondence.
01926 496 791
complaints@propertymark.co.uk
propertymark.co.uk\/complaints
Last updated at 5/18/2022, 5:39:01 AM by allAgents
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 89% | 100% | £65,000 | £1,900,000 |
Lettings | 100% | 99% | £320 | £925 |
Richard Kendall Estate Agent
15 Cornmarket, Pontefract, West Yorkshire
WF8 1AN
01977 798 844
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Elizabeth
By : 'Erica'
Services : Sales( As a Vendor )
Sold price : £430000
Would you recommend ? : Yes
Postcode : S72
Liz was supportive throughout, understood the circumstances faced by the family and managed it well. Answered all questions quickly and... Read Full Review
By : Richard Kendall
Jan 31, 2022Thank you for your...
Sophie
By : 'Mrs'
Services : Sales( As a Vendor )
Sold price : £365000
Would you recommend ? : Yes
Postcode : WF11
This is Estate Agency at its best. Sophie you have been fantastic, you have gone above and beyond with guidance, help, and we personally appreciate everything you have done for us. RKEA you should be very grateful for the staff in Pontefract... Read Full Review
By : Richard Kendall Estate Agent
Jan 10, 2022Thank you for leaving this great review for Sophie and the team at...
Sophie
By : 'Trevor'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WF9
Fast, detailed responses to my questions from Sophie made the buying process much easier. Many thanks to all the team at Richard Kendall,... Read Full Review
By : Richard Kendall Estate Agent
Dec 20, 2021Thanks so much for your...
Elizabeth
By : 'Jack'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WF8
Friendly. Accommodating. Efficient and easy to contact and deal with. Thanks to Liz and the team at Richard Kendall in... Read Full Review
By : Richard Kendall Estate Agent
Dec 21, 2021Thanks so much for your...
Sophie
By : 'Megan'
Services : Sales( As a Vendor )
Sold price : £225000
Would you recommend ? : Yes
Postcode : WF7
Sophie has been absolutely fantastic! Always available whenever we needed her and really helped the whole process of selling the house! Can’t recommend her and this branch enough! Thank... Read Full Review
By : Richard Kendall Estate Agent
Dec 13, 2021Thank you for taking the time to leave a review for...
Sophie
By : 'Holly'
Services : Sales( As a Buyer )
Sold price : £255000
Would you recommend ? : Yes
Postcode : WF8
Sophie was amazing. Felt so fortunate to have her, she was so easy to contact and super friendly and helpful. Made out house buying experience great and how it should be! Thanks so much Sophie... Read Full Review
Elizabeth
By : 'Christine'
Services : Sales( As a Vendor )
Sold price : £125000
Would you recommend ? : Yes
Postcode : WF8
We received an outstanding service from Liz who did her very best in order for us to complete our house sale. We had a long and challenging journey but Liz was one of the people who pushed our sale in order to complete on time. She was very professional with calm approach regardless of stressful... Read Full Review
By : Richard Kendall Estate Agent
Oct 22, 2021Thanks so much for your...
Lisa
By : 'Caroline'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WF8
From first visit for evaluation, we were impressed and grateful. Roger was very professional, pragmatic and empathetic as we were selling property following a bereavement . Then throughout the process of photos, brochure , marketing and support with safe viewings of the property, we knew we could... Read Full Review
By : Richard Kendall Estate Agent
Aug 31, 2021Thanks so much for your...
Sophie
By : 'Michaela'
Services : Sales( As a Buyer )
Sold price : £1900000
Would you recommend ? : Yes
Postcode : WF7
Fantastic service throughout from Sophie. Nothing was any trouble and always kept us in the loop when needed. Would definitely recommend thank you so... Read Full Review
Sophie
Lisa
By : 'Craig'
Services : Sales( As a Vendor )
Sold price : £292750
Would you recommend ? : Yes
Postcode : WF7
I highly recommend this branch. The service is excellent. In particular I would like to thank Sophie Crossley who managed an extremely drawn out and difficult sale process with tenacity and professionalism throughout whilst managing to always keep everything moving forwards, even when dealing with ... Read Full Review
By : Richard Kendall Estate Agent
Aug 25, 2021Thanks so much for your...
Lisa
Sophie
By : 'Mike'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WF7
Lisa was absolutely brilliant the whole way through - she went above and beyond. I can't recommend highly enough... Read Full Review
By : Richard Kendall Estate Agent
Aug 24, 2021Thanks so much for your...
Sophie
By : 'Tim'
Services : Sales( As a Buyer )
Sold price : £295000
Would you recommend ? : Yes
Postcode : WF7
The service we received from Sophie Crossley was above and beyond anything we have experienced, nothing was too much trouble and she really cared and understood how important this was to us , it felt like it mattered as much to her as it did to us Customer service like this is rare to find these... Read Full Review
By : Richard Kendall Estate Agent
Aug 23, 2021Thank you for leaving a 5* review for...
Sophie
By : 'Kayleigh'
Services : Land & New Homes
Sold price : £180000
Would you recommend ? : Yes
Postcode : WF8
I literally cannot thank Sophie enough for everything she has done for us from start to finish she has been so personable and so helpful. Sophie not only has been extremely professional throughout the process but she has also been a friendly voice at the end of the phone always available for chat... Read Full Review
By : Richard Kendall Estate Agent
Aug 16, 2021Thanks so much for your...
Lisa
By : 'Hailey'
Services : Sales( As a Buyer )
Sold price : £399950
Would you recommend ? : No
Postcode : WF8
Recently bought a property through Richard kendall pontefract. Lisa wood was exceptional, providing thorough communication and support throughout the... Read Full Review
Lisa
By : 'Karen'
Services : Online Auctions
Would you recommend ? : Yes
Postcode : WF11
I would recommend Richard Kendall estate agents without hesitation. We recently sold our home, they made this process so much more less stressful a process. They were always available and went up and beyond. I would personally like to thank Lisa in the Pontefract branch for her help kindness and... Read Full Review
By : Richard Kendall Estate Agent
Jul 29, 2021Thanks so much for your...
Lisa
By : 'Mike'
Services : Sales( As a Vendor )
Sold price : £561000
Would you recommend ? : Yes
Postcode : WF9
Lisa and her team were excellent throughout the sale process providing great advice and extremely prompt follow up to all viewings and queries through a complex sale. The best estate agent team I have ever worked with - I have no doubt in highly recommending them. Mike - 4 July... Read Full Review
By : Richard Kendall Estate Agent
Jul 5, 2021Thanks so much for your...
Lisa
Sophie
By : 'Mark'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WF9
Customer service second to none, Lisa and her team were tentative and polite and always available to answer any call or query. They were also very quick to get our property to market and provided a very professional service. I would not hesitate to recommend richard kendall to anyone who wanted... Read Full Review
By : Richard Kendall Estate Agent
Jul 2, 2021Thanks so much for your...
Sophie
By : 'Lauren'
Services : Sales( As a Buyer )
Sold price : £152500
Would you recommend ? : Yes
Postcode : WF7
We have just bought our first house and Sophie has been amazing. Sophie has been friendly and approachable throughout, and has kept me informed every step of the way. We had a few issues at the top of the chain, which was not Richard Kendal’s fault and Sophie took it in her stride and got ... Read Full Review
By : Richard Kendall Estate Agent
Jun 4, 2021Thanks so much for your...
Lisa
By : 'Mrs'
Services : Sales( As a Vendor )
Sold price : £140000
Would you recommend ? : Yes
Postcode : WF7
Amazing service, Lisa Wood went a above and beyond my expectations, nothing was too much trouble, even questions what wasn't her job to answer! Lovely lady fantastic estate... Read Full Review
By : Richard Kendall Estate Agent
May 20, 2021Thank you for taking the time out to leave a review for...
Sophie
By : 'mary'
Services : Sales( As a Vendor )
Sold price : £235000
Would you recommend ? : Yes
Postcode : WF8
Many thanks to Sophie Crossley at Richard Kendall, Pontefract for being helpful, efficient, reliable and friendly during the recent sale of our bungalow. We were always confident that Sophie had our best interests at heart and are very grateful for her help in the successful completion of the... Read Full Review
By : Richard Kendall Estate Agent
May 17, 2021Thanks so much for your...