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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 255 Reviews
98% Recommended
98% sales valuation accuracy
100% letting valuation accuracy
98% sales fee satisfaction
99% letting fee satisfaction
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By : 'Liz'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : G32
Lauren & Lisa, were very helpful through the entire process and happy to answer any queries that I had. I would happily recommend pacific Jones
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 98% | £27,500 | £480,000 |
| Lettings | 100% | 99% | £0 | £0 |
Pacitti Jones
218 Stonelaw Road, Glasgow, City of Glasgow
G73 3SA
0141 647 3322
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Our aim is to ensure that all of our clients are satisfied with everything that we do for them.
But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.
If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.
If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.
If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.
Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and\/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.
He will reply in writing directly to you, usually by e-mail but by post if you prefer.
We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.
If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 3/10/2017, 11:14:49 AM by allAgents
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Craig
By : 'Anonymous'
Services : Mortgages
Would you recommend ? : Yes
Postcode : G32
We recently bought our first house with Paciti Jones. Our mortgage advisor was Craig Paterson. He helped us to secure a home mortgage, and from start to finish, his expertise and professionalism were exceptional. He took the time to explain our options clearly and provided personalized advice that... Read Full Review
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Elspeth
Megan
By : 'Peter'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G72
Thanks to Elspeth and Megan and all the staff at Burnside, they done a fantastic job from start to finish and highly recommend using them .many thanks from Peter and... Read Full Review
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Megan
Paul
By : 'Robert'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G72
Brilliant service from all the Team at Pacitti Burnside particularly Paul, Megan, Lynne and from Chantal from the denniston office. When I problem and delay in closing arose from the purchasers of our property, the Team were all over it and resolved the issue giving us all the assurances we needed ... Read Full Review
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By : 'Julie'
Services : Sales( As a Vendor )
Sold price : £68000
Would you recommend ? : Yes
Postcode : G72
I always use Pacitti Jones. They are very professional, proactive and efficient. Nice personalised feel from the staff. Great communication from Tracey in helping my sale... Read Full Review
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Megan
By : 'Kirsty'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G73
front he first point of contact to pacitti jones i've found them to be professional and friendly.i would recommend them to anyone looking to sell their... Read Full Review
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Megan
Paul
By : 'Caroline'
Services : Sales( As a Vendor )
Sold price : £32750
Would you recommend ? : Yes
Postcode : G72
Fantastic service throughout from Paul & Megan, excellent marketing, guidance & support all round. House under offer within 5 days, couldn't be happier, would definitely recommend Pacitti... Read Full Review
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By : 'Gav_mcp@hotmail.com'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G72
They provided great service, high quality photos and 3d tour and very helpful throughout. I would use them in... Read Full Review
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By : 'Liz'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G32
Lauren & Lisa, were very helpful through the entire process and happy to answer any queries that I had. I would happily recommend pacific... Read Full Review
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Lynne
By : 'chrism_1988@hotmail.com'
Services : Sales( As a Vendor )
Sold price : £150000
Would you recommend ? : Yes
Postcode : G73
Excellent service always on hand to help with any questions and would go out there way to make sure I understood everything that was going on through out the... Read Full Review
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Julie
Paul
By : 'Stuart'
Services : Sales( As a Vendor )
Sold price : £96000
Would you recommend ? : Yes
Postcode : G73
Pacitti Jones provided a great service from start to finish. I have used them in the past and will continue to use them in the... Read Full Review
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Julie
By : 'Sandra'
Services : Sales( As a Vendor )
Sold price : £396273
Would you recommend ? : Yes
Postcode : G73
Julie was always available, was very helpful and friendly. She kept in touch regularly and when she said she... Read Full Review
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By : 'Ian'
Services : Sales( As a Vendor )
Sold price : £155000
Would you recommend ? : Yes
Postcode : G73
Friendly staff who are dedicated to getting the best deal for your property. All of the agents were very... Read Full Review
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Megan
Paul
By : 'Greig'
Services : Sales( As a Vendor )
Sold price : £205000
Would you recommend ? : Yes
Postcode : G73
A big thank you to Megan and the whole team at Pacitti Jones, Burnside for all the help on selling my home and especially Paul for the valuation of the property as a previous estate agent had a much lower valuation of the property. A big thank you to you all... Read Full Review
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Paul
By : 'Paula'
Services : Sales( As a Vendor )
Sold price : £111500
Would you recommend ? : Yes
Postcode : G73
From start to finish, I received nothing but 5* service from everyone at the Burnside branch of Pacitti Jones. Lynne, Paul, Julie and Megan were extremely informative and helpful, and they really do guide you through every step of selling and buying. The advice from the team helped me to get the... Read Full Review
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Paul
Megan
By : 'Jacqueline'
Services : Sales( As a Vendor )
Sold price : £87000
Would you recommend ? : Yes
Postcode : G71
It has been a comfort and pleasure speaking with you over the past weeks and I appreciate your advice, support and kindness. It has been such a sad time for my family and I, but I always felt calm and comforted knowing the PJ team were taking such care of my mums’ home, the home we all... Read Full Review
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Paul
Lynne
By : 'Frank'
Services : Sales( As a Vendor )
Sold price : £165000
Would you recommend ? : Yes
Postcode : G73
Expert advice from start to finish,made selling very easy.I would happily recommend this estate agent to anyone wishing to sell... Read Full Review
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By : 'Frankie'
Services : Sales( As a Vendor )
Sold price : £437000
Would you recommend ? : Yes
Postcode : G72
Absolutely DELIGHTED. From Paul right down to the office team, these guys and girls are absolutely excellent at what they do. absolute experts in their field and also the patience of saints! Why anyone would use anyone else to sell their home I have no idea. thank you all very... Read Full Review
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Lynne
Julie
By : 'June'
Services : Sales( As a Vendor )
Sold price : £360500
Would you recommend ? : Yes
Postcode : G73
Kept well informed throughout the sale of our house. Staff were all very helpful courteous and guided us through the... Read Full Review
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Paul
Julie
By : 'Stu'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G44
First of all, Paul McTamney and Julie Graham have been absolutely brilliant. This is our first experience of selling a house and they have made it so much easier/less stressful than we ever imagined possible. We were in a bit of a rush to get our property advertised following our successful offer... Read Full Review
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Julie
By : 'Isobel'
Services : Sales( As a Vendor )
Sold price : £161000
Would you recommend ? : Yes
Postcode : G72
We cannot thank Julie enough for her help and professionalism during our house sale. She kept us up to date with everything from day one, and has continued to be a great support to... Read Full Review
