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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 63 Reviews
94% Recommended
100% sales valuation accuracy
83% letting valuation accuracy
100% sales fee satisfaction
91% letting fee satisfaction
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By : 'Zahraa'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : SL3
Horrible experience. horrible customer services. The ladies on the desk are being paid for no reason - they cant even be bothered to reply to simple emails. I guess they dont get chance from all the chit chat. Have sent them couple if emails and its been over a month and still no reply.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £105,000 | £780,000 |
| Lettings | 83% | 91% | £550 | £3,600 |
Oakwood Estates
2 Clayton Parade, Langley, Berkshire
SL3 8HE
01753 944007
<h3><strong>Complaints Procedure</strong></h3>
<p>Providing an excellent customer service is important to Oakwood Estates and in the vast majority of cases this is exactly what you will receive. However, just occasionally, something goes wrong and a customer, unfortunately, has cause to complain. If this happens, we will always acknowledge receipt of your complaint within 5 working days and do everything we can to speedily resolve the problem.</p>
<p>This can usually be best achieved by contacting the person you originally dealt with. That person will expect to hear from you if you are unhappy and will aim to resolve your complaint on the same day. While we would like to hear from you by telephone, should you decide to write to us, we will call you with the same objective in mind.</p>
<p>If an immediate solution cannot be achieved because further investigation is necessary, we will let you know straight away.</p>
<p>Should our investigation take longer than anticipated, which will only happen if the circumstances are particularly complex, we will explain why and we will make sure you are provided with regular updates. We will not normally allow any complaint to be unresolved for more than 4 weeks, as we will always agree a course of action with you within this time.</p>
<p>Alternatively, you can contact our Head office:</p>
<p>Fax: 01753 889051<br />
Email: enquiries@oakwood-estates.co.uk<br />
Post: Customer Services, Oakwood Estates, 6 Latchmoor Way, Gerrards Cross, Bucks, SL9 8LP<br />
<p>In the unlikely event that you are still unhappy with how your complaint is being handled or resolved, we have in place an escalation procedure which means that you can request the involvement of an appropriate director. Head Office will facilitate this for you. You can contact them using the details above.</p>
<p>If, at the end of this process, you still remain dissatisfied with the outcome, you have the right to take your complaint to the relevant Ombudsman Service. They will consider your complaint totally impartially and we are bound by their decision. We do hope, however, that your complaint will have been resolved much earlier and you will not find it necessary to take this action.</p>
Last updated at 9/5/2019, 10:55:53 AM by allAgents
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By : 'Zahraa'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SL3
Horrible experience. horrible customer services. The ladies on the desk are being paid for no reason - they cant even be bothered to reply to simple emails. I guess they dont get chance from all the chit chat. Have sent them couple if emails and its been over a month and still no... Read Full Review
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Chantelle
By : 'Zoe'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SL3
A sincere thank you to Conor for his help with selling our property so promptly, and helping us through each step of the selling process so efficiently. The brochure and video on our property were very attractive, and attracted a high number of viewings from Day 1 when the successful offer was... Read Full Review
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Chantelle
By : 'Hardeep'
Services : Letting( As a Owner )
Rent PCM : £1595
Would you recommend ? : Yes
Postcode : SL3
Oakwood estates provided brilliant sale and rental service. Chantelle, Emmanuel and Dominick did a great job in finding us a right home quickly followed by renting my existing property in a day with competitive price. There property portal support system also seems... Read Full Review
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Chantelle
By : 'Anon'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SL3
I have recently purchased through Oakwood Estates, found them to be be very helpful, friendly but professional. Always returned calls and gathered... Read Full Review
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Chantelle
By : 'M'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : SL3
Excellent service, friendly throughout and they always appear to get the prime properties. They are interested in the sellers and buyers best interests thereby giving you comfort that you are working with a company that has integrity and honesty at the heart of everything they... Read Full Review
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Chantelle
By : 'Murali'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SL3
We overall had a very good experience with Oakwood Estates, but on behalf of my family, I would like to extend an extra special thanks to one person in particular - Chantelle Lumley. She played a very crucial role in our purchase and without her help, we would not have reached the final stage. From ... Read Full Review
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Chantelle
By : 'Virinder'
Services : Sales( As a Vendor )
Sold price : £780000
Would you recommend ? : Yes
Postcode : SL3
I’d like to introduce myself, my name Mr Virinder (Vinny) Bansal. I felt I needed to send the senior team of Oakwood Estate agents a note to compliment not only their staff but one person in particular, Chantelle Lumley from the Langley department. My Langley home was recently placed... Read Full Review
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Jodie
By : 'Nabila'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SL3
Jodie was really helpful throughout the process, especially since buying a property during Covid wasn't as straight forward and took over 4 months to complete, she was there to communicate with us where needed and help the process along. Thank you very... Read Full Review
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Chantelle
By : 'Mr'
Services : Sales( As a Buyer )
Sold price : £200000
Would you recommend ? : Yes
Postcode : SL0
I had the pleasure of dealing with Chantelle and the team at Oakwoods in the Langley Branch. She is a great listener, communicator and team player. As a result I am due to complete on the purchase of a fantastic property that she matched me to. Her warm, professional and focused approach also ... Read Full Review
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Chantelle
By : 'Kulsoom'
Services : Sales( As a Buyer )
Sold price : £430000
Would you recommend ? : Yes
Postcode : SL
Chantelle was fantastic from the day she showed us the property, we fell in love with it. There was no funny business with this estate agents, we have worked with lots of estate agents who try to create phantom buyers to up the purchase price in order to make a bigger profit. This was not the case... Read Full Review
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Jodie
By : 'Claire'
Services : Sales( As a Buyer )
Sold price : £105000
Would you recommend ? : Yes
Postcode : SL3
Jodie was really helpful and cheerful. Suggested a perfect property straight away. Answered queries quickly and negotiated a great... Read Full Review
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Jodie
By : 'Koji'
Services : Other
Sold price : £400000
Would you recommend ? : Yes
Postcode : SL3
I have viewed a property today in Langley, It's a great house, was fully satisfied with the tour we have been taken around the house. I really liked the way Jodie explained, what further extensions it could be done in the house if necessary. I hope to find great sales Nagotiator in the... Read Full Review
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By : 'JAN'
Services : Sales( As a Vendor )
Sold price : £520000
Would you recommend ? : Yes
Postcode : SL3
I CANT PRAISE THE HARD WORK OF THE TEAM IN THE LANGLEY OFFICE ENOUGH FOR SELLING OUR HOUSE . VERY PROFESSIONAL AND HELPFUL IN WHAT IS ALWAYS A STRESSFUL... Read Full Review
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By : 'Paul'
Services : Sales( As a Vendor )
Sold price : £200000
Would you recommend ? : Yes
Postcode : SL3
Excellent service from Oakwood Estates. The information given concerning the current state of the housing market in the local area was clear and concise. I was kept fully informed concerning viewings of the property and the feedback from the people viewing the property. Offers were made for the... Read Full Review
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Nigel
Kate
By : 'Hvdp'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : SL4
Well organised and very responsible estate agent. Replies to questions in time and thinks together with clients to achieve the best possible solution. Overall, great customer... Read Full Review
Good
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Nigel
By : 'Sandy'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SL36
Nigel is so helpful,knowledgeable and always explains things in an easy way to understand. WHENEVER I have had a problem,Nigel will get back to me and guide me through ðOakwood are exceptional and Advised me on my solicitor who have also been... Read Full Review
Good
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Nigel
By : 'Mary'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BLOC
Nigel is so efficient and excellent in his Job title. He kept me informed right from the start when my property went Under Offer. I could not have coped without him. A true gentleman. I recommend him 110%. I cant thank him... Read Full Review
very good
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Nigel
By : 'Hannah'
Services : Sales( As a Buyer )
Sold price : £302250
Would you recommend ? : Yes
Postcode : SL1
The sales progression service offered by Oakwood Estates is excellent. The support offered by the team has been a great help , ensuring that all areas are covered. Nigel has gone above and beyond the call of duty on a number of occasions to support in times if challenge during the process.... Read Full Review
Great
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Colleen
Timothy
By : 'DT'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SL4
Oakwood's/ Tim was quick to find a replacement Tenant, Colleen McFarlane was very helpful with advice etc regarding a difficult Check out. Very helpful with obtaining Quotes to address issues with the property and providing general advice. Colleen was excellent at responding to mails in a ... Read Full Review
New tenants were referred to Oakwoods after hearing about property through word of mouth - but no discount offered on Oakwood's finders fees
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By : 'The'
Services : Letting( As a Owner )
Rent PCM : £1495
Would you recommend ? : Yes
Postcode : SL4
Top marks for these guys. Fab family business with instant results when it came to renting out my property. Initially went to them as my daughter had let a place in Datchet through them a couple of years ago and spoke highly. I wasn't disappointed. Key positives were their communication... Read Full Review
Fair enough fees for the service offered. Prior to signing up I understood what I was getting and compared to others they offer good value for money.
