We have recently completed on a purchase of a property with Temme. Initially our first visit to the house we brought was a nice one, Mitchell met us at the property and showed us around. We loved the house and Mitchell was a pleasure to deal with, we discussed his baby who was due, wished him well etc and subsequently offered 10k over the asking price for the property as we really wanted it. Sadly for me personally the service we received from this stage on was below the standard expected. The agency was fairly difficult when we needed to view aspects of the new house to prepare for moving in, the visits were rushed on more then one occasion, mainly because the door lock was difficult to open, we accepted this on a couple of occasions but the consistent lack of planning to gain entry going forward was frustrating and time consuming. The staff showing us around were always polite but sadly often late to viewings. We asked for some support for getting the locks changed, which was refused by the seller, that's fine on our part as we have made the required changes after moving in, however we didn't receive prompt communication from Temme about this, I had to chase 6 times via email and phone calls to get an update, when I did get an email regarding the locks I responded by calling them, I was told I didn't answer calls ans had miscommunication from them, I had no records of any missed calls from Temme, I returned all calls if I missed them at work. We were then set a short notice deadline to exchange contracts, Rachel dealt with this in a professional and prompt manner and she was always a pleasure to speak to, she called to congratulate us on our new home with real enthusiasm and care when it went over the line, it meant alot to us to get it done and Rachel was instrumental in helping us. Sadly the completion day was ruined and has left a real bad taste in our mouth. Moving jnto a dream home is supposed to be special, we have obviously got cross's wires here with regards to the key hand over, we believed we were to meet Rachel at our new house and be handed our keys, this didn't happen much to our frustration but we understand the communication breakdown, however we were dealing with solicitors, both agent's and removal people when this was discovered, it was stressful and difficult as all home moves are, when on the phone to discuss this issue my wife and I were accused by Carl of being passive aggressive, no we were stressed!!! The most painful hit was Carl laughed at us, rammed home his point and didn't try to understand the stress we were under, we hadn't moved fro 12 years, you do it everyday so some understanding would have gone along way even if the result was the same! Please don't laugh at people whi have spent 360 thousand pounds of their hard earned money, it hurts. Carl also put the phone down us therefore having the keys to our home , I had to go and get them which was awkward and difficult. We also had no calls leading g up to moving day to see if we were ready, if we were OK and could they offer any words of support or help, nothing! Once in our new home we didn't get a welcome card, no welcome gift like many agents have done, the agent selling our house did that instead!! It left a sad feeling with us, like we were a nuisance who had completed a house so please politely go away now, we are done feeling. I called the next day and asked for Rachel, we wanted to smooth everything, leave it on good terms, its now 4 days later and we haven't had a call back so I guess our feeling of we are dine was correct, now I'm writing this to share my experience and frustration. Please going forward give people a more memorable moving day, it's hard, stressful, show you care and help, don't laugh at people