The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
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3/5, 6 Reviews
50% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 100% | 100% | £310,000 | £425,000 |
Lettings | 0% | 0% | £775 | £775 |
Temme English
1/3 Crouch Street, Colchester, Essex
CO3 3EN
01206 578112
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
• If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
admin@tpos.co.uk
www.tpos.co.uk
Last updated at 11/30/2, 12:00:00 AM by allAgents
Carl
By : 'Michael'
Services : Sales( As a Buyer )
Sold price : £360000
Would you recommend ? : No
Postcode : CO3
We have recently completed on a purchase of a property with Temme. Initially our first visit to the house we brought was a nice one, Mitchell met us at the property and showed us around. We loved the house and Mitchell was a pleasure to deal with, we discussed his baby who was due, wished him well... Read Full Review
Carl
By : 'Natalie'
Services : Sales( As a Buyer )
Sold price : £360000
Would you recommend ? : No
Postcode : CO3
Awful experience buying from Temme English Colchester. Rushed viewings (when we were able to get them for the house we had agreed to purchase), staff unable to unlock the front door (on every visit, not just the first) and chasing for information and answers. Completion day was the worse - they... Read Full Review
Mitchell
Carl
By : 'Jane'
Services : Sales( As a Vendor )
Sold price : £425000
Would you recommend ? : Yes
Postcode : CO3
Wow what can we say! What a fantastic experience we’ve had all round, you have been professional and the most help in every way possible especially Mitchell Morrison for all his help and professionalism and care towards our family to sell our property nothings too much trouble for this... Read Full Review
Carl
By : 'Richard'
Services : Sales( As a Vendor )
Sold price : £310000
Would you recommend ? : Yes
Postcode : CO2
We had a really positive experience using Temme English for our recent sale and purchase. They kept us in the loop all the way through the process, and were really helpful when we needed them. Having used other agents before, i would choose to work with Temme English again in the... Read Full Review
By : 'Vixe'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £775
Would you recommend ? : No
Postcode : SS12
I booked a viewing earlier in the day which was confirmed by the agent, So my partner and I travelled from Rochford to Wickford to view a potential property to rent through this agency. We arrived early but alas no agent arrived to meet us, we put in a call to him and explained we were at the... Read Full Review
By : 'Toni'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Everyone at the office was very helpful and friendly, we felt free to ask any questions. Very impressive and excellent service, keep it up and thanks you so much. Though you we bought our first home without complications or difficulty... Read Full Review
By : mp
Sep 10, 2011the complications and difficulty would be through your conveyancer not estate agent as estate agent purely take pictures and send emails etc to advertise your property and buying is much easier than...