Absolutely brilliant .. I must say that from meeting Amy at Romans letting agency, Bath.. I had a really good professional experience, quite rare for me to say this, as in these past years it has been a struggle to find this level of professionalism, from my first phone call to the valuation... Read Full Review

Friendly services, staff in the Romans Bath office are a delight to work with,always very professional and helpful. A special mention for Saffron who always “goes that extra mile” to be... Read Full Review

I am a property owner, and renting my flat with Romans. I have been served by Jessica for several years now, with efficiency and friendliness. I wanted to commend her as she departs soon on her maternity... Read Full Review

Very helpful, very polite and attentive staff! Amy was extremely helpful in the viewing and during the whole process of the application . Thank... Read Full Review

Incredibly helpful and lovely all round. Highly recommended! Thank you for your help Amy!! We are very grateful for the support you’ve given... Read Full Review

We have been renting through Romans Bath for several years now and have always found them to be a very professional and helpful team, quick to respond to queries, and prompt in arranging any repairs. Jessica Crawford in particular has been very helpful, approaching everything she does with... Read Full Review

We were renting from Romans agency. We left as soon as our contract ended. We got a flat in a building with a night club and homeless shelter across the street. And nobody tell us this. Apart from the noise and questionable security, what about the crowds every day and every third night in a middle ... Read Full Review

Jessica Crawford (from Bath Romans Branch) has been great throughout our tenancy. Issues are always resolved in a timely... Read Full Review

Romans Letting agents in Bath have let down my daughter by their ineptitude. Along with the landlord, they have ignored basic health and safety laws in relation to a property being rented to students. They have ignored requests to rectify problems. We are in the process of taking them to the small ... Read Full Review

Romans letting agency... a really good experience from my first phone call to moving in... the prompt replies to queries, the flexibility I needed was second to none... at every step of the way Daniella in the Bath office went the extra mile. Her customer skills are superb and her attention to... Read Full Review

Fantastic job, Keep up the good work. I have been using estate agents for years to let my properties and I recently found Roman and they give the best rate with the best service. Hettie and Ema have always been prompt in responding to my emails and queries with satisfactory answers. We had not... Read Full Review

Overall a generally shocking experience, if I was a landlord I would certainly not entrust my property with Romans and if I was considering letting even if the property looked fantastic I would highly recommend ANY other lettings agency. The customer service is atrocious, you have to repeatedly... Read Full Review

The communications between the Bath branch and the HO is ridiculously poor, I would suggest copying in their branch generic email in every correspondence just to ease things up for yourselves. The attitude and service is bad even from the branch manager. This place is hopeless, take ages to get... Read Full Review

Totally incompetent in every respect. Quite how they can charge for their 'service' is beyond belief. They seem unable to get even the most basic of tasks done ..... and when they do actually do anything they get it wrong. Has led to costs for me and distress to tenants. Have now... Read Full Review

Extremenly poor service. Very coporate and rigid and no communication between staff. No communication between head office and branch and the worst weekend service with no one answering phones at the branch which means if you are moving house on a weekend then GOOD LUCK to you as these guys who work ... Read Full Review

I wish I could give minus points. I pay for fully managed service yet all Romans do for this money is pass on every minor issue or email to me. They have contractors that charge high prices for little to no work, and overcharge whilst claiming to be helping you with a good deal Staff are useless at ... Read Full Review