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4/5, 12 Reviews
75% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
50% sales fee satisfaction
75% letting fee satisfaction
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By : 'PutneyTenant'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : SW15
Appalling customer service. We rent a property that is managed by the agency. Our water tank started leaking through the ceiling on Friday night, right above an electrical socket. I contacted the branch on Saturday to ask for an emergency plumber to take a look at the problem, but was told they weren't willing to do anything about it at the weekend, despite the risk of the ceiling collapsing and an electrical fire. I asked to speak to the manager and was told he'd call back. An hour and half later I hadn't heard anything so I called once again and was told he'd call back. Three hours later I still hadn't heard anything so I called once more and was told he wouldn't be calling and that the decision was final. On the Monday morning I reported the problem again and was told someone would be sent out that day. No one came, no one called, I heard absolutely nothing. On Tuesday, someone finally came to the property without any notice from the agency whatsoever. I've raised it as a complaint and have been told it'll be 3 weeks before I get a response. The property had several problems before we moved in and we were told these would be fixed before moving in. They weren't. It took them more than a month to fix broken toilets when we moved in, and more than 4 months to fix broken blinds, garden furniture. Having rented several properties through several different agencies, Barnard Marcus is the worst agency I've ever come across. I will NEVER be using them again and will also be discouraging everyone else to do the same.
By : Distressed
Apr 3, 2013Sounds very similar to the experience I had. I'm still in a bedroom with no curtain rail, and no blinds. Lots of fixtures are broken and haven't been fixed even though it was promised. I've never experienced such appalling service. And no one ever calls you back or ever writes back, not even when you take it up with the area manager. It's seriously the biggest joke of an agency I've ever experienced. Never again.. I'm making sure everyone I know is aware of how bad they are.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £350,000 | £975,000 |
| Lettings | 100% | 75% | £2,000 | £2,000 |
Barnard Marcus
155 Upper Richmond Road, London, Greater London
SW15 2TX
0208 785 3322
No procedure set.
Last updated at 4/12/2024, 3:13:52 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Basil'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
We had a fantastic experience with the whole team at Barnard Marcus Pitney ,Their service and communication were brilliant throughout my property hunt. They provided valuable guidance about this area, which made our search much easier and were incredibly helpful every step of the Way. Special... Read Full Review
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By : 'Lee-Ann'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : SW15
It has been wondeful to work with Azhar Karmalkar from Barnard Marcus. He has been beyond helpful and accommodated myself and my roommate in finding our first flat in London! Highly recommend Azhar and his top class... Read Full Review
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Andrea
By : 'Lizzie'
Services : Online Auctions
Sold price : £610000
Would you recommend ? : Yes
Postcode : SW15
Andrea at Barnard Marcus was an absolute superstar, always going above and beyond. While the purchase didn't go through in the end, Andrea kept things moving and was really accommodating of all our questions and requests. Thank you so much, Andrea, for making a stressful time far less... Read Full Review
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Andrea
By : 'Mladen'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW15
We bought the flat through the Barnard & Marcus agency. Agent Andrea Wikovska was more than professional. She was always there for us whatever we needed and explained with understanding what we did not understand. Huge recommendation for this lady and... Read Full Review
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Andrea
By : 'Tony'
Services : Sales( As a Buyer )
Sold price : £975000
Would you recommend ? : Yes
Postcode : SW15
My only contact with bernard marcus has been through Andrea Vitkovska. She is charming and was very knowledgeable about the property 3 Bader Way and local .area . Her recommendation on this property was 100% spot on lt was a was a perfect fit . She handled price negotiations professionally to... Read Full Review
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Carla
By : 'Panos'
Services : Online Auctions
Would you recommend ? : Yes
Postcode : N7
Exceptional service from both Clara and Andrea. Great communication and engagement all round. Gone the extra mile in my property... Read Full Review
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Abbas
By : 'Jack'
Services : Mortgages
Sold price : £350000
Would you recommend ? : Yes
Postcode : SW17
Abbas was incredibly helpful to me as a first-time buyer, giving me a really comprehensive overview of all of my options and ensuring I understood exactly what all the services and products he was showing me covered. Abbas helped me with my search not only in terms of helping to arrange viewings... Read Full Review
For the services offered I believe Abbas' fees represent great value for money.
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By : 'Lorenzo'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW15
I am a landlord of a 1 bed flat in Werter Road, Putney. I have rented through 4 different companies in the past and I have never had a service worse than the one offered by Barnard Marcus. I had a fully managed service with them. In short: - terrible communication both with me and tenants, always... Read Full Review
Fees were in line with competitors, but service was awful.
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By : 'Karim'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW15
Hi I would like to thank all people in Barnard Marcus in Putney branch who help me find my property and preparing everything from mortgage application to completion . Thank you so much... Read Full Review
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By : 'Flat'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW15
Received Top service from Ellen Roberts who was very helpful, active and responsive. She helped us to negotiate with tenants over long overdue rents where otherwise we would have taken legal actions which would mean lots of headaches and not to mention the expense on legal fees to follow. Thanks... Read Full Review
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By : 'GX1975'
Services : Sales( As a Vendor )
Sold price : £490000
Would you recommend ? : No
Postcode : SW15
Whilst Barnard Marcus did sell my property, I would advise against using them. Luke Levy is one of the biggest cowboy salesmen I have met. He became extremely aggressive in his sales pitch when I did not want to use their conveyancing service, suggesting that this would likely lead to my sale... Read Full Review
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By : 'PutneyTenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW15
Appalling customer service. We rent a property that is managed by the agency. Our water tank started leaking through the ceiling on Friday night, right above an electrical socket. I contacted the branch on Saturday to ask for an emergency plumber to take a look at the problem, but was told they... Read Full Review
By : Distressed
Apr 3, 2013Sounds very similar to the experience I had. I'm still in a bedroom with no curtain rail, and no blinds. Lots of fixtures are broken and haven't been fixed even though it was promised. I've never...
