The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
3.3/5, 32 Reviews
59% Recommended
100% sales valuation accuracy
83% letting valuation accuracy
100% sales fee satisfaction
65% letting fee satisfaction
Share On : 
Kayley
By : 'Lucy'
Services : Letting(As a Tenant)
Rent PCM : £1075
Would you recommend ? : No
Postcode : RH1
James Dean Reigate have been incredibly incompetent in dealing with my tenancy at a property they manage. The property had entirely electric appliances however the homeowner foolishly hadn't had the gas meter removed, so the property was receiving bills addressed to the home owner for the supply still running to the meter. I contacted James Dean about this and how I was not liable for the bills as I was not consuming gas at the property and if the landlord wanted to keep the meter, he had to pay for it. They assured me that they would contact British Gas and have the bills be sent to them in their name as it was nothing to do with me. Fast forward a few months, and I'm in the last month of my tenancy and I receive an email from British Gas with a bill for the property in my name. I have confirmation from Kayley Dinnage that she set up a British Gas account in my name without my knowledge or consent and gave them my contact information. After a frustrating back and forth I had to go in to their offices to watch Hayley on the phone with British Gas to close the account in my name and have all responsibility passed on to James Dean. She assured me they would send her a confirmation email of this but I am yet to receive this and have no idea if this account was closed. James Dean had no right to give my information to British Gas and fraudulently set up an account in my name. I'm out of my tenancy now, have been for a couple weeks and still haven't heard about receiving my deposit back. There was talk about deducting gardening costs from my deposit despite the fact that the landlord never provided tools to maintain the garden (paved garden, no grass to mow just an overgrown bush) and in the checkout report it was stated that the property had been well maintained throughout. On a final but small note, in both the check in and check out reports it was stated that there was no water meter at the property, obviously there was and I even told them when I moved out there was, gave them the readings and they still haven't updated this information so the unfortunate next tenants will also have to deal with that hassle as well. All in all my experience with James Dean was one of incompetence and ignorance to data laws. Avoid if you can.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £242,000 | £475,000 |
| Lettings | 83% | 65% | £650 | £2,700 |
James Dean
67 High Street, Reigate, Surrey
RH2 9AE
01737 242 331
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
No procedure set.
Last updated at 5/22/2018, 1:15:29 AM by allAgents
Share On :
Kayley
By : 'Lucy'
Services : Letting( As a Tenant )
Rent PCM : £1075
Would you recommend ? : No
Postcode : RH1
James Dean Reigate have been incredibly incompetent in dealing with my tenancy at a property they manage. The property had entirely electric appliances however the homeowner foolishly hadn't had the gas meter removed, so the property was receiving bills addressed to the home owner for the... Read Full Review
Share On :
By : 'Olu'
Services : Letting( As a Tenant )
Rent PCM : £975
Would you recommend ? : Yes
Postcode : RH1
A fantastic Estate agent with an excellent customer service, my experience with them proved they respect and appreciates diversity, reassurance and confidence imbibed in their service goes a long way. I will recommend them to anyone anytime. Good job JamesDean. Keep it Up. You're the... Read Full Review
Share On :
By : 'Sophia'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RH1
Renters beware. (and, good landlords) "It's not about the service, it's about bringing in the money" this is what we heard when we were in the branch when two members of staff were talking between themselves - if this is an agency you want to work with as a landlord more... Read Full Review
Share On :
Kayley
By : 'Rockglen'
Services : Letting( As a Owner )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : RH2
I would like to thank personally and reccomend Kayley Dinnage and Claire Jones. Timely and professionally supporting me during my letting, going above and beyond to help me with a tricky end of Tenancy. Always available, common sense professional advice, quick intervention and proper manners ... Read Full Review
Share On :
By : '..'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : RH1
Without doubt the worse estate agents in the whole area. Never use them. Corruption in Reigate branch in regards to sales. When sale is already to go thru they decide to pull the plug. The excuse they used was caught out by the purchasing team. Then no contact or emails as like the last 6weeks of... Read Full Review
By : JamesDean Ltd
Aug 5, 2021We have NO record of any transaction whereby these events have happened! These comments are slanderous, any transaction of late that has not proceeded is certainly not our doing. Thanks, Mr No Name...
Share On :
By : 'L'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : RH1
I've been a customer of James Dean Reigate branch of 3 years now, and I can't speak highly enough of their team. Very helpful and flexible. They have made my time with them a happy experience all round. 5... Read Full Review
Share On :
Tom
By : 'Di'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : RH1
Thanks to all the staff at Reigate for another smooth transition of one of our properties to James Dean letting management. Very professionally executed with no disruption to the current tenant. Very... Read Full Review
Share On :
Lauren
By : 'Joanna'
Services : Letting( As a Tenant )
Rent PCM : £1275
Would you recommend ? : Yes
Postcode : SM7
I found Lauren to be very friendly and professional. She was an excellent communicator, whenever I needed her she was quick to respond every time. I will recommend JamesDean every... Read Full Review
Share On :
Tom
By : 'Charlotte'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : RH2
The whole renting experience was quick and easy. Tom knew from our reaction to the first two properties what we would like and helped advise us. He was the one who recommended the house we eventually ended up with. He was very helpful answering my numerous emails as... Read Full Review
Share On :
Andrew
Tom
By : 'Andy'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : RH1
I am extremely grateful to Tom, Andrew and all the 'backroom' staff for their valuable help with a our property, and finding great new ones for me. I would certainly recommend these guys whether you are letting or... Read Full Review
Share On :
Tom
By : 'Mr'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RH2
JamesDean found me my perfect home. Tom and the lettings team found me my perfect home quickly and with ease. I needed to move fairly swiftly and their no hassle approach helped reduce the stress of moving home. Everything was done according to my requirements. Thank you all at... Read Full Review
Share On :
Andrew
By : 'George'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RH1
Andrew at James Dean Estate Agents Reigate was very responsive and helpful throughout the whole process from start to finish. We would highly... Read Full Review
Share On :
By : 'Reigate'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : RH2
Extremely disappointing experience with their lettings team. Poor, rude and occasionally threatening communication, have since found out that we were being told different things to what the tenants were reporting. Could never get straight answers from them. Often statements were incorrect, so we... Read Full Review
Share On :
By : 'Furious'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : RH2
Have been let down again by James Dean for their mis-management of my SECOND set of tenants in my flat in Reigate. They are just not taking care of my flat & allowing my new tenants to cause further damage. Cost me more in damage than rental... Read Full Review
For what it has cost me, fees could have been reduced more.
Share On :
By : 'Let'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : RH2
While under full managmemt, James Dean allowed my flat to be trashed by my tenants, property damaged, carpets ruined and padlock out on bedroom without permission. Place was a pigsty and not recognizable from the high stand it was in when tenants first moved in. JD turned a blind eye to all of this ... Read Full Review
Looking at this now, I was conned for their mismanagement and very let down.
By : Gobsmacked ?
May 18, 2018I've arranged an appointment with solicitor to take these people to court. Even though they knew I didn't meet the criteria to pass the referencing on income they still took £350. I was continually...
Share On :
Paula
By : 'Unhappy'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : RH1
Great service when I moved in but as soon as I gave notice and made a complaint it became clear they were not interesed. Complained about potentially unfair contract terms and business practices and the response was to point out I'd signed the contract, never addressed the issue or potential... Read Full Review
Share On :
Andrew
By : 'Carole'
Services : Sales( As a Vendor )
Sold price : £242000
Would you recommend ? : Yes
Postcode : RH2
We have just sold my Dads flat with this agent and dealt with Andrew who couldn't have been more helpful what an asset to the branch, replied always to emails not like solicitors !! nothing was too much trouble so a massive thank... Read Full Review
good fees
Share On :
By : 'Tenant365'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : RH1
Disgrace of a place! Moved into our rented property and had to call up the office to pay our rent as they hadn't set up a direct debit. Each time we were charged to use the card machine! Reported a leak in our kitchen which took four months to fix- then they tried to claim for it when we... Read Full Review
Bad
Share On :
Dean
By : 'Bryan'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RH2
We met Dean and Adam on 19 September following a letter received from them inviting us to challenge them to sell our house in two weeks! We had been let down by a previous buyer and had no great response from our two Agents, despite a price reduction. One of my biggest concerns was that of... Read Full Review
We had a very reasonable deal, below that what I expected.
Share On :
By : 'Anies'
Services : Letting( As a Tenant )
Rent PCM : £2450
Would you recommend ? : Yes
Postcode : RH1
Definitely would not recommend renting the property through these guys. They only bat for the landlord and do not care about... Read Full Review
