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5/5, 16 Reviews
100% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
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By : 'Marcus and Nuala Folan'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : OX3
I can't thank Tristan enough, for his professionalism from start to finish. His marketing of the property was second to none, Keeping us up to date on feedback from viewers as soon as they viewed the property. I can honestly say, he took the stress out of moving, with his calm, sensitive approach and I promise if we sell again, it will be with Tristan at Fine & Country.
Fine & Country Oxford
In-House Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please follow the following procedure:
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Branch Manager.
3. We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing a copy of this procedure. The Branch Manager will then investigate your complaint. They will review your file and speak to the member of staff who dealt with you.
4. In line with the Ombudsman guidelines a formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
5. If you are not satisfied with the full written outcome response from the Branch Manager you can write to the Managing Director who will arrange for a separate review to take place. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman and request an independent review. The Property Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
7. When you have raised a complaint with The Property Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.
The Property Ombudsman Ltd 01722 333 306 / www.tpos.co.uk Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
Last updated at 3/20/2023, 5:35:36 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 100.00% | £882,000 | £2,600,000 |
Fine & Country
267 Banbury Road, Oxford, Oxfordshire
OX2 7HT
01865 953244
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By : 'Marcus'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : OX3
I can't thank Tristan enough, for his professionalism from start to finish. His marketing of the property was second to none, Keeping us up to date on feedback from viewers as soon as they viewed the property. I can honestly say, he took the stress out of moving, with his calm,... Read Full Review
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By : 'Nicola'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : OX44
We bought our house through Fine and Country last month. Tristan was excellent at keeping things moving and keeping us updated. Moving is always stressful, but Tristan did his best to alleviate that stress wherever... Read Full Review
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By : 'KB'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : OX13
I bought a house with Guy's help last year. He was so very helpful - evening/ weekend calls, multiple site visits. Guy is extremely diligent. I have never met an estate agent like him. My parents are now intending to sell their home, with Guy's... Read Full Review
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By : 'Posy'
Services : Sales( As a Vendor )
Sold price : £1190000
Would you recommend ? : Yes
Postcode : OX11
I would highly recommend Damion Merry and his team at Fine & Country, great attention to detail, always in contact, a great attitude and approach. Thank you... Read Full Review
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By : 'Rosalind'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG9
Damion Merry from Fine and Country is a breath of fresh air. I had my house on the market for several weeks with the Henley high street agents with no success. Damion came in and did the most amazing video and marketed my property in a way I didn’t think possible. He had my house in the... Read Full Review
By : Damion merry
Nov 7, 2021Absolute pleasure Rosalind. I love the house and am god I could exceed expectations for you as...
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By : 'Neil'
Services : Sales( As a Buyer )
Sold price : £2600000
Would you recommend ? : Yes
Postcode : RG9
I can wholeheartedly recommend Damion - he has been outstanding in working with us on recent property purchase and sales processes. We have really appreciated his clear, regular communications, flexibility, attention to details and his focus on the customer. Heads and shoulders above other... Read Full Review
By : Damion Merry
Sep 15, 2021Hi Neil, an absolute pleasure working with you in selling your home and helping on your new purchase. I hope you have many years of happiness and great memories in the stunning new Henley...
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By : 'N'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : OX2
Damion Merry at F&C in Oxford deserves special praise. His help, expertise, integrity and professionalism was exemplary and thanks to him we were able to purchase our new home in Oxford. If it wasn’t for Damion I genuinely believe we would still be searching for a property. A... Read Full Review
By : Damion Merry
Aug 10, 2021Thank you very much, you and your family were an absolute pleasure to work with and I’m extremely excited for your future in your new home and I can’t wait to see the...
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By : 'Ian'
Services : Sales( As a Vendor )
Sold price : £990000
Would you recommend ? : Yes
Postcode : OX11
We engaged with Damion at a mutual time when our ‘local’ estate agent who promised to find buyers outside our region failed to deliver on their commitments. His energy, social media presence, professionalism of video and media productions, attention to customer service and... Read Full Review
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By : 'Damion'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Damion works with integrity, is committed to his work, he was available for questions and kept us informed at all times. He has a good market knowledge of the area which now means he is very much in demand as an agent countywide. If we were staying in the area we would have bought through him too.... Read Full Review
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Guy
By : 'AHH'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : OX18
Guy from F&C did a great job - diligent, persistent and imaginative. He understood what we wanted, got to know the house and the area, to work out who would be prospective buyers. He oversaw the process with right balance of pushing and helping. Good use of modern technology to advertise... Read Full Review
By : Guy Simmons
May 15, 2021Many thanks for your kind feedback much...
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By : 'Andrew'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : OX2
Having been disappointed with the service from two of the larger Estate Agents, I was contacted by Damion Merry of Fine & Country Oxford. Damion had such infectious enthusiasm for my property and the way it should be marketed……and he wasn’t wrong! Right... Read Full Review
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By : 'Andrew'
Services : Sales( As a Vendor )
Sold price : £2300000
Would you recommend ? : Yes
Postcode : OX2
Having been disappointed with the service from two of the larger Estate Agents, I was contacted by Damion Merry of Fine & Country Oxford. Damion had such infectious enthusiasm for my property and the way it should be marketed……and he wasn't wrong! Right from the start, he arranged... Read Full Review
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By : 'Andrew'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : OX2
Having been disappointed with the service from two of the larger Estate Agents, I was contacted by Damion Merry of Fine & Country Oxford. Damion had such infectious enthusiasm for my property and the way it should be marketed……and he wasn't wrong! Right from the start, he arranged... Read Full Review
By : Damion Merry
May 10, 2021My absolute pleasure. Truly a wonderful...
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Guy
By : 'Caroline'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : OX12
We bought a house from Guy Simmons at Fine and Country at the end of 2020. He clearly knew his stuff about the process and the local area. He was extremely helpful and very efficient, always responding to emails promptly. He went above and beyond to provide a great service that made the process... Read Full Review
By : Helen Ward
Jan 19, 2021Thank you very much for your lovely comments Caroline. We will pass your kind words on to Guy who will be thrilled. Thanks...
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By : 'Cat'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : OX9
We appointed Fine & Country Oxford after a bad experience with another agent & I have to say that Tristan was like a breath of fresh air. We found our buyers on our open day & any problems that came along the way were dealt with calmly & quickly. Tristan kept us in... Read Full Review
You get what you pay for....yes they’re a little more than most high street agents but it was so worth paying the extra.
By : Tristan Batory
Jan 28, 2019Thank you very much Lannon and Catherine, I wish you every success in fulfilling your hopes and aspirations in Devon. I am proud that I was part of it....
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By : 'Paul'
Services : Sales( As a Buyer )
Sold price : £882000
Would you recommend ? : Yes
Postcode : OX7
We purchased our house through Fine & Country Oxford, Chris and Kate acted in a very professional way throughout the process and were a pleasure to deal with in... Read Full Review
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