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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 100 Reviews
98% Recommended
92% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
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Ellie
By : 'John Di'
Services : Sales(As a Vendor)
Sold price : £590000
Would you recommend ? : Yes
Postcode : SM4
I have just sold my property through Goodfellows estate agent and received a 1st class service. My agent who dealt with my sale was Ellie Darby & without her this sale would never have happened. The most impressive part of her service was her determination to help & support me during a very difficult negotiation & sale. Both the buyer & their solicitor were slow & extremely difficult throughout the process. Ellie was on the ball every day chasing all aspects of the sale that needed doing. Ellie not only kept me posted on all aspects of the sale but also kept my solicitor involved & up to date. I was very close to giving up on this sale due to the lack of response from the buyer & his solicitor but Ellie kept being pro active & made it happen. I would recommend Ellie & Goodfellows to anyone for the excellent service they gave me & most of all for Ellie’s professional approach & tenacity.
Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers\' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c\/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk
Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk
Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a \"without prejudice\" basis to avoid late-payment charges and\/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 11/8/2017, 10:42:55 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 100% | £215,000 | £4,800,000 |
| Lettings | 100% | 99% | £0 | £0 |
Goodfellows
30 Stonecot Hill, Sutton, Greater London
SM3 9HE
020 8335 3535
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Ellie
By : 'John'
Services : Sales( As a Vendor )
Sold price : £590000
Would you recommend ? : Yes
Postcode : SM4
I have just sold my property through Goodfellows estate agent and received a 1st class service. My agent who dealt with my sale was Ellie Darby & without her this sale would never have happened. The most impressive part of her service was her determination to help & support me... Read Full Review
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Ellie
By : 'Sandy'
Services : Sales( As a Vendor )
Sold price : £445000
Would you recommend ? : Yes
Postcode : SM4
Quick and all the staff were very helpful rang if they had any updates or to forward any information to me. Would use again... Read Full Review
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By : 'Anna'
Services : Sales( As a Vendor )
Sold price : £310000
Would you recommend ? : Yes
Postcode : SM4
Supported us through a long processes due to our buyer. A great team that is always there to help... Read Full Review
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By : 'Maggie'
Services : Sales( As a Buyer )
Sold price : £272000
Would you recommend ? : Yes
Postcode : SW20
I bought my first home with Goodfellows and with Amanda as my estate agent. She was excellent, helpful, supportive and always able to sort problems out and keep things moving through a challenging sale experience. I would recommend her very highly to anyone buying a... Read Full Review
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By : 'Steve'
Services : Sales( As a Vendor )
Sold price : £686000
Would you recommend ? : Yes
Postcode : SW20
I sold my house in Raynes Park through Goodfellows. Amanda Smith was my go-to person there and she was extremely helpful, knowledgeable and professional throughout the process. The communication was also very good. I would absolutely recommend Amanda and Goodfellows to... Read Full Review
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Ellie
By : 'Zasia'
Services : Sales( As a Vendor )
Sold price : £500000
Would you recommend ? : Yes
Postcode : SM3
Selling a home is highly important landmark in anyone's life, and recognised as also being one of the most stressful. When my sister, and only close relative was suddenly and severely injured overnight, in hospital, I found I had to sell her home and needed sympathetic help and... Read Full Review
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Ellie
By : 'Sue'
Services : Sales( As a Vendor )
Sold price : £585000
Would you recommend ? : Yes
Postcode : SM1
After selling my late Fathers property, during what was a particularly difficult time for me, I cannot thank Sam Bedford and her team enough for their support, guidance and all their hard work they put in to securing the right sale of the property, at the right price. When I first met Sam, the... Read Full Review
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Ellie
By : 'terence'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SM4
Very good agents. Kept unto date at all points of a difficult sale as it involved the extension of a lease which was not straightforward. All staff were attentive and helpful, with a particular mention to Omar who kept me uptown date throughout. I wouldn't hesitate in recommending... Read Full Review
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By : 'Steve'
Services : Sales( As a Vendor )
Sold price : £450000
Would you recommend ? : Yes
Postcode : SM4
Rosie was amazing kept us updated and chased when things had slowed down. She made the process less stressful, albeit she must have gone through all the stress for... Read Full Review
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By : 'Jill'
Services : Sales( As a Vendor )
Sold price : £485000
Would you recommend ? : Yes
Postcode : SM1
We were very ably supported by Goodfellows every step of the way. Not only were they professional and knowledgeable, they were also friendly and caring in the way they dealt with our needs, worries and concerns. Would definitely recommend them to friends and family and anyone else. They deserve... Read Full Review
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By : 'Colin'
Services : Sales( As a Vendor )
Sold price : £655000
Would you recommend ? : Yes
Postcode : SM3
We recently closed the sale on our property in Sutton thanks to Rosie Bolt and Omar Shosanya of Goodfellows at Stonecot Hill office. When we first met Rosie to discuss how she would go about selling our property she laid out a plan with time lines to set expectations. She was enthusiastic,... Read Full Review
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By : 'Angela'
Services : Sales( As a Vendor )
Sold price : £505000
Would you recommend ? : Yes
Postcode : SM4
Friendly and professional staff. Nothing was too much trouble and everything was explained in layman's terms. Made the whole selling process easy. Would definitely... Read Full Review
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By : 'Nora'
Services : Sales( As a Vendor )
Sold price : £452500
Would you recommend ? : Yes
Postcode : SM4
Excellent estate agent. Very helpful in negotiating the intricacies of selling our property and purchasing another. Realistic about where we should pitch the asking price The manager was extremely helpful on completion day ensuring everything went... Read Full Review
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Ellie
By : 'Miss'
Services : Sales( As a Vendor )
Sold price : £400000
Would you recommend ? : Yes
Postcode : SM1
Absolutely excellent estate agents, from their rental side to the sales side. We rented and sold our house through goodfellows after trying other estate agents and they were incredibly efficient, informative and professional throughout. Ellie who handled our sale kept in touch throughout the... Read Full Review
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By : 'Sally'
Services : Sales( As a Vendor )
Sold price : £215000
Would you recommend ? : Yes
Postcode : SM1
Samantha Bedford and Ellie Darby and their amazing team at Goodfellows Sutton literally are the best estate agents I have ever worked with in both the UK and the US. They helped me sell my late mother’s property with so much empathy. Astounding care, compassion, professionalism and if I... Read Full Review
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By : 'Ivan'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SM3
It is a good experience to deal with Goodfellows. Omar is very helpful and responsive throughout the whole process. ... Read Full Review
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By : 'Fidelma'
Services : Online Auctions
Would you recommend ? : Yes
Postcode : SM3
Sam was knowledgeable and gave an honest valuation that would necessitate a sale. She also showed us other properties that were for dale in the same... Read Full Review
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By : 'Nick'
Services : Sales( As a Vendor )
Sold price : £568000
Would you recommend ? : Yes
Postcode : SM3
Fantastic service from start to finish Sold our home in a day and above the asking price The post sales team stayed on top of the chain, kept us informed and sorted out any potential problems with the solicitors and vendors Can’t thank them... Read Full Review
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By : 'Daniel'
Services : Online Auctions
Would you recommend ? : Yes
Postcode : SM3
Omar is a star!, from start to the end he was there for us. He kept me informed at every step through the process and also was tremendous help to go through contract exchange, he went above and beyond, Thanks... Read Full Review
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By : 'Jill'
Services : Sales( As a Vendor )
Sold price : £400000
Would you recommend ? : Yes
Postcode : SM1
Excellent service; professional, respectful and friendly. Always timely and helpful with responses. Was kept informed at all stages. Very many... Read Full Review
