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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 274 Reviews
98% Recommended
96% sales valuation accuracy
89% letting valuation accuracy
99% sales fee satisfaction
92% letting fee satisfaction
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Izzy
By : 'DONNA HIDER'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : BN21
What an amazing bunch of agents. Right form the start the team have been amazing with constructive advice and guidance , As I am relocating my move wasn't going to be the easiest to manage but the team here were with me all the way helping me with property searches and tenant requirements , it was a shame that me relocation plans changed to another part of the Kent coast but be rest assured if they hadn't then Oakfield is the company I would have used to secure a smooth trouble free move. Izzy Pannett was my main contact and I had every confidence in her from the word go . I also had the pleasure of speaking with Charlie who again was super , I didn't have to repeat myself as he now my situation right from the start of the call and finally Josh who again was transparent and a pleasure to deal with Thanks team , keep up the good work. Donna Hider
ComplaintsOakfield has a formal complaints procedure, which is explained below;As an Oakfield customer you would expect a first class service from us, and we aim to provide it. We have high
standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we willdo everything we can to put it right.We are also subject to the rules of The Property Ombudsman. In general terms this gives customers who are
unable to resolve a complaint against us the right to have this reviewed by an independent person –the Ombudsman.We hope that our complaints procedure will resolve any complaint without the need for you to contact TheProperty Ombudsman. Please note that the Ombudsman will not investigate your complaint before you havecompleted our complaints procedure, and received a letter from us giving our final response.This document shows the steps in our complaints procedure. At every stage we promise to listen and doeverything we can to resolve your problem, and to make sure you\'re happy with the way we do it.Our Complaints Procedure1. If you have a problem relating to Oakfield, please discuss this with one of our branch staff. Our aim is to dealwith your problem sympathetically, fairly and quickly.2. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the
Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint,
although whether this is possible will, of course, depend on the nature of the complaint.3. If the response by our Branch Manager does not resolve the matter to your satisfaction, you can ask theManager to refer the complaint to our Financial Director, alternatively you can write to her at the followingaddress:Miss Samantha Hensher, Oakfield, Haig House, Station Road, Hastings, East Sussex, TN34 1NHWe request that all correspondence adheres to the details and that all complaints are put in a numerical order to
help us respond to the complaints with a clear and concise structure.A letter of acknowledgement will be sent to you within 3 working days. It will also set out our understanding of your complaint, and state when we will be able to reply in greater detail.You may also be asked for additional information if this is required to assist resolving the matter.A formal written outcome of this investigation will be sent to you within 15 working days.4. If your problem has still not been resolved by the Director, please write to her again. Your letter should statewhy you are still dissatisfied and what further action you wish Oakfield to take to fully resolve yourcomplaint. The Financial Director will then give a final response by letter within 7 working days. This will be accompaniedby The Property Ombudsman Consumer Guide.5. If you are still not satisfied with the steps taken by Oakfield, you can write to:The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX(Telephone: (01722) 333306 or e-mail: admin@tpo.co.uk).6. The Property Ombudsman will consider your complaint, taking in to account any points made by you andOakfield. The Ombudsman may, however, refuse to investigate a complaint where your issue refers to somethingthat happened more than 12 months before you complained in writing to the Member Agency, or you referredyour complaint to the Ombudsman more than six months after you received the Member Agency’s final offer ofsettlement or answer.7. The Ombudsman’s Office may try to settle the dispute by agreement between you and Oakfield. If this isunsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what hebelievesto be fair in all the circumstances.8. The Ombudsman will send his decision to you and Oakfield. You can accept or reject his decision. If you rejectthe Ombudsman\'s decision, it will lapse and you are free to do as you wish. If you wish to take legal action, youcan do so. Your legal rights will not have been affected by the Ombudsman\'s decision.
Last updated at 1/30/2017, 7:15:20 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 99% | £77,500 | £660,000 |
| Lettings | 89% | 92% | £325 | £5,000 |
Oakfield
35 Cornfield Road, Eastbourne, East Sussex
BN21 4QG
01323 723500
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Jon'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TN38
We spoke to charlie from eastbourne branch 27 june 2023,she was very helpful,polite and proffesional,and we appreciated all the help and advice. Kind regards jon... Read Full Review
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Izzy
By : 'DONNA'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN21
What an amazing bunch of agents. Right form the start the team have been amazing with constructive advice and guidance , As I am relocating my move wasn't going to be the easiest to manage but the team here were with me all the way helping me with property searches and tenant requirements ,... Read Full Review
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Charlie
Izzy
By : 'Ade'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : BN23
Oakfield Estate is very passionate and professional on my experience with them, Charlie and Izzy are my favourite staff... Read Full Review
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Charlie
By : 'Natalie'
Services : Letting( As a Tenant )
Rent PCM : £1175
Would you recommend ? : Yes
Postcode : BN24
Charlie Hamilton is an absolute diamond. She has been so, so helpful and made the whole rental process absolutely seamless. I cannot fault her. She went out of her way to deal with my (endless) questions and queries, and I cannot recommend her enough. She is an asset to the Oakfield team! Thank you ... Read Full Review
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Charlie
By : 'Grace'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN21
Charlie helped and supported us while we moved into our new flat. Even though there were problems along the way, she always stayed in touch and helped us find a way around things, when the problems did occurred. We couldn’t be more grateful to have such a lovely, kind and understanding... Read Full Review
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Izzy
By : 'Pongsakorn'
Services : Letting( As a Owner )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : BN21
Since I have transferred my tenancy agreements to Oakfield Eastbourne and in particular Izzy Pannett I have had clear concise information and the transfer has been without any problems and this is due to Izzys confident approach and efficient manner. I would have no hesitation in recommending... Read Full Review
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By : 'Linda'
Services : Sales( As a Vendor )
Sold price : £373
Would you recommend ? : Yes
Postcode : BN22
I can't recommend Oakfield Estate agents enough. Very friendly team Very helpfull. I have has a few unforseen problems with my move but Phill and the team have helped me at every step. Thank you... Read Full Review
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By : 'Elliott'
Services : Sales( As a Vendor )
Sold price : £285000
Would you recommend ? : No
Postcode : BN22
Overall not a great experience, for these reasons: 1. Poor communication. 2. We always had to chase things up. 3. They never sent any updates. 4. Initially got my email wrong, so didn't even send the contract. 5. Bill was the wrong amount. 6. On one occasion the agent didn't turn... Read Full Review
By : Phil Hall
Mar 4, 2021Dear Mr & Mrs Elliott, We are sorry that your experience didn't match your expectations. Please know that your situation was an exception. As you can see on other reviews, we are known for ...
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By : 'Kim'
Services : Sales( As a Vendor )
Sold price : £20000
Would you recommend ? : Yes
Postcode : BN22
Dan cotterill from your Eastbourne branch, has been amazing in the support that he has shown my mother after the loss of my father, he came round and we had a chat, and then he said that if mum wanted to have a look at some properties to get an idea of the next venture in her life he would have a... Read Full Review
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By : 'Peter'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : BN21
Charlotte Huthwaite was exemplary in resolving a issue with my property, being let through Oakfield. She kept me informed of the situation and her speedy actions. Oakfield have been thoroughly professional in their... Read Full Review
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By : 'Mrs'
Services : Sales( As a Buyer )
Sold price : £230000
Would you recommend ? : Yes
Postcode : BN23
Sam At Oakfield has literally been a God send .Not only has he helped us secure our dream property at the Sovereign Harbour Eastbourne but has exceeded our expectations. His knowledge and flexibility around viewings has been first class as has his assistance in securing our dream property. I... Read Full Review
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By : 'Richard'
Services : Sales( As a Vendor )
Sold price : £272000
Would you recommend ? : Yes
Postcode : BN24
Lauren and her team were very helpful from start to finish in selling my property. It was very refreshing that all correspondence were dealt with in a timely manner. Lauren and her team gave me tips in ways to sale my house like tidy my garden,and decorate parts of the house.Once I... Read Full Review
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By : 'Mirela'
Services : Sales( As a Buyer )
Sold price : £160000
Would you recommend ? : Yes
Postcode : BN21
Lauren has been great to deal with, really went the extra mile to make things as smooth as possible. I got updated regularly and although the process was long, in the end it wasn’t as painful as I know it can be. Thank you for being... Read Full Review
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By : 'Jon'
Services : Sales( As a Buyer )
Sold price : £147000
Would you recommend ? : Yes
Postcode : BN23
Lauren helped me from start to finish with the acquisition of my dream home! I was so impressed as she did all the difficult negotiations and follow up and let me just get on with my life without the added stress. Well done Lauren! A credit to your profession and to Oakfield in... Read Full Review
Good.
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By : 'Donna'
Services : Sales( As a Vendor )
Sold price : £410
Would you recommend ? : Yes
Postcode : BN22
Lauren was amazing from start to finish. Reassuring from the outset that Lauren & the Oakfields team would market and sell my home with the personal touch. Honest, diligent, professional and thorough. I could not have asked for anything more and would recommend Lauren &... Read Full Review
Worth every bit of the fee which was inline with many other agents.
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By : 'Kate'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : BN22
I recommend the Oakfield Eastbourne team, Charlotte, Rebecca, Lauren, Zoe and Su who go that extra mile to get things done in a professional and efficient... Read Full Review
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By : 'Max'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN20
Very professional and friendly and had our interests at heart. They stayed calm and always kept us fully informed in sometimes difficult and stressful circumstances. We will definitely use them again and recommend Oakfields Eastbourne to... Read Full Review
Good and very fair.
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By : 'Ray'
Services : Sales( As a Vendor )
Sold price : £290000
Would you recommend ? : Yes
Postcode : BN26
The staff are friendly and efficient, they managed to find a buyer for my house despite it having previously been on the market with another agent for several months. Would not hesitate to... Read Full Review
good
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By : 'Anthea'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BN22
I have been letting out my property with this agent for six years. I have always found them to be very efficient, helpful and on the ball. I would recommend them to anyone either looking to let out or... Read Full Review
Good
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By : 'Cliff'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : BN21
We have dealt with Julian throughout during our letting and he has shown thorough professionalism at every stage. He has shown us to be very courteous and helpful and is a credit to... Read Full Review