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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.7/5, 319 Reviews
95% Recommended
90% sales valuation accuracy
90% letting valuation accuracy
100% sales fee satisfaction
89% letting fee satisfaction
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By : 'Mark W'
Services : Letting(As a Tenant)
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : SM4
Khadeja was very helpful, our appointment was arranged very promptly, offer taken care of very quickly and accepted the next day. The whole process felt very quick, efficient and seamless.
Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers\' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c\/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk
Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk
Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a \"without prejudice\" basis to avoid late-payment charges and\/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 11/8/2017, 10:42:40 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 100% | £340,000 | £52,500,000 |
| Lettings | 90% | 89% | £675 | £3,000 |
Goodfellows
101 - 103 London Road, Morden, Greater London
SM4 5HP
020 8640 3330
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Jack
By : 'Jeanette'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SM4
I chose Goodfellows to sell a property. The reason for this was because as a family we had bought and sold through them several times. I was not disappointed by my decision. Clever, professional and driven is an under statement! At the final stage Martin had to step in to make exchange happen. ... Read Full Review
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By : 'Lenie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SM4
The agents are very friendly and efficient. They made our move in process smooth and... Read Full Review
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camilla
By : 'A,Razzak'
Services : Letting( As a Tenant )
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : SM3
Quite help full in the process with close follow up and greater understanding shown towards making the rent arrangement... Read Full Review
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Tayler
By : 'FU'
Services : Letting( As a Owner )
Rent PCM : £2700
Would you recommend ? : Yes
Postcode : CR4
It was a pleasure to have the excellent and professional services from the Letting Team of the Goodfellows Estate Agency based in Morden, comprising Taylor Currier and Kyla Ewers as well as Lillian Phimister and members of her Property Management Team. They follow up the letting and maintenance... Read Full Review
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By : 'Mark'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : SM4
Sold a property thru Goodfellows as Executor of a Will. Once sale complete the Lettings department consistently and regularly phoned to gain business to let out the property sold. Explained the first few times their mistake but the calls simply don't stop. The insensitive Lettings Manager... Read Full Review
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By : 'Narendra'
Services : Letting( As a Owner )
Rent PCM : £2400
Would you recommend ? : Yes
Postcode : SM4
I recently had the pleasure of working with Goodfellows Estate Agent at Morden to find tenants for my property, and I must say, their service exceeded my expectations. From the moment I engaged with them, I was impressed by their professionalism, efficiency, and dedication to provided. Special... Read Full Review
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By : 'DAVID'
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : SM4
Following on from an earlier review about a board mistakenly put up outside the wrong property, I wanted to confirm that it was indeed a mistake by my company and not Goodfellows. They informed me of our mans mistake and I called our guy to return asap to remove the board . Within 20 minutes ... Read Full Review
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By : 'DAVID'
Services : Letting( Property Management )
Sold price : £0
Rent PCM : £0
Would you recommend ? : No
Postcode : SM4
Following on from the review by Mr Bryant , My company was indeed at fault for the for sale board being erected outside his property . Following the complaint Goodfellows asked us to remove it asap. We instructed our man to return the same day to remove the board as it was his fault but within... Read Full Review
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By : 'Martin'
Services : Sales( As a Vendor )
Sold price : £0
Rent PCM : £0
Would you recommend ? : Yes
Postcode : SM2
Very professional service from the start buyer found the very next dayl Local area knowledge very good. Team very good headed up by Maria a pleasure to deal with responded to my queries efficiently. Would definitely use again no... Read Full Review
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By : 'Mark'
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : SM4
Khadeja was very helpful, our appointment was arranged very promptly, offer taken care of very quickly and accepted the next day. The whole process felt very quick, efficient and... Read Full Review
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Tony
By : 'Mirella'
Services : Other
Would you recommend ? : Yes
Postcode : SM4
Tony was excellent, on time and very helpful. He came prepared and was attentive to detail. He was knowledgeable on lease extensions and when I'm ready to sell, will choose Goodfellows. I recommend... Read Full Review
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Jack
By : 'Lorraine'
Services : Sales( As a Vendor )
Sold price : £750000
Would you recommend ? : Yes
Postcode : SW20
Jack was very helpful throughout the whole sales process. He kept me informed of any viewings and other news pertaining to my property. Courteous, fast to respond to any queries, and kept me in the loop with any sales leads he chased... Read Full Review
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Jack
By : 'Freddie'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CR4
Jack and the team were amazing throughout the process of buying our first home. From the first viewing through to recently exchanging, Jack was so helpful and communicative, always available to chat and helped us through the offer and subsequent processes. Acting to help bring both of our... Read Full Review
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Jack
By : 'F'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW20
Jack was a massive help to us during our property purchase. He kept us very well informed at every step, followed up with both parties on any questions and ensured that the transaction went through quickly and without issue. I'd definitely recommend Goodfellows and Jack Jenkins to anyone... Read Full Review
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Jack
By : 'LH'
Services : Sales( As a Buyer )
Sold price : £685000
Would you recommend ? : Yes
Postcode : SM4
Jack Jenkins was thoroughly helpful in finding us a home that ticked all the boxes. He was professional and prompt at communicating. He was able to answer almost all of our queries and assisted in negotiations with the sellers on our behalf well. We felt very lucky and happy that Jack was able to... Read Full Review
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Tony
Jack
By : 'Karen'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW20
Jack and Tony sold our late fathers property which was our family home for over 50 years. They showed compassion, patience and understanding throughout at such an emotional and stressful time. Their personable approach and knowledge was invaluable. Great buyers were found and the whole sales... Read Full Review
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Jack
By : 'Edoardo'
Services : Sales( As a Vendor )
Sold price : £685000
Would you recommend ? : Yes
Postcode : SM4
Absolutely amazing experience with Goodfellows. Fast clear and really quick responses. They sold my house even before going online! Jack specifically has been extremely responsive and he always answered all of my questions! A really comfortable... Read Full Review
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Jack
By : 'Graham'
Services : Sales( As a Vendor )
Sold price : £500000
Would you recommend ? : Yes
Postcode : SM4
The service provided from start to finish was to an excellent standard. We received regular and timely updates, enabling us to plan and meet deadlines. We were provided with advice and guidance on the best approach to market the property and in relation to offers and the sale. Overall very pleased ... Read Full Review
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By : 'HIU'
Services : Letting( As a Tenant )
Rent PCM : £1520
Would you recommend ? : Yes
Postcode : SM4
My name is Stephanie , a family from Hong Kong and we just moved to our first new home in UK. We highly appreciate and thank you to Ms. Barbara. She is warm and friendly.She made the process simply and easy to understand for us. She helps us through all the procedure with her professional... Read Full Review
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By : 'Milen'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19
Hi my name is Milen, and we just moved to another property. I can say that Barbara is our agent! She is extremely keen knowledge for everything and she helped us for everything. I'm really happy to work with her. She is always ready with advice. I will definitely recommend her services.... Read Full Review
