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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.1/5, 50 Reviews
80% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
67% sales fee satisfaction
75% letting fee satisfaction
Ralph
By : 'Sunita'
Services : Letting(As a Owner)
Would you recommend ? : Yes
Postcode : SE1
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My wife and I purchased a flat in the Whitehouse Apartments complex in 1999, and iit was let out to tenants throughout the period of ownership until we sold the flat recently in 2023. Since the complex is very big, and run by many members of staff it can sometimes be difficult to know or locate the person to contact in case of any problems or queries. Ralph Rampersaud, who has been with Life Residential throughout our period of ownership has been of immense help to us, and very quickly became our "go to" person in sorting any problems or queries we have had. Even in a couple of difficult situations, when some senior staff have been involved in queries, Ralph has easily outshone them, and has helped us to solve problems, and he has demonstrated that nothing is too much trouble for Ralph, as he assists us in a very cool, calm and very efficient manner. I would recommend anyone to select Ralph to look after their property. Kishor and Sunita Shah
Last updated at 11/30/2, 12:00:00 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £335,000 | £447,000 |
| Lettings | 100% | 75% | £880 | £3,000 |
Life Residential
County Hall Southbank,252 Westminster Bridge Rd, London, Greater London
SE1 7PD
020 7620 1600
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Ralph
By : 'Sunita'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE1
Share On :
My wife and I purchased a flat in the Whitehouse Apartments complex in 1999, and iit was let out to tenants throughout the period of ownership until we sold the flat recently in 2023. Since the complex is very big, and run by many members of staff it can sometimes be difficult to know or locate ... Read Full Review
Matt
By : 'Sanket'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
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Great experience renting a property with life residential. Life Residential (specifically Matt Herring) provided a very smooth contract signing process. Matt was very professional and ensured great communication throughout on the check-in date, I was surprised when match specifically spent... Read Full Review
By : 'Nigel'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE1
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I have been letting various flats at the White House through County Hall, using Ralph Rampersaud. He, like me, was there at the very beginning. All through that time I have been well supported and served. Ralph has proved to be exceptional, always ready to go beyond the call of duty to sort out any ... Read Full Review
By : 'Gary'
Services : Letting( As a Tenant )
Rent PCM : £2340
Would you recommend ? : Yes
Postcode : SW8
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Simone was extremely helpful throughout the process. She negotiated on our behalf with the landlord, pushed for a response when one was not forthcoming, and helped us agree a two year deal which we were happy with. Once we had agreed the deal, the references were quickly processed, and the final... Read Full Review
I thought the charge for the \'card fee\' (over £20) was unecessary. An admin fee was already charged (which I understand), but I don\'t think an addiotional card fee can be justified when this is the only option for payment.
I thought the charge for the \'card fee\' (over £20) was unecessary. An admin fee was already charged (which I understand), but I don\'t think an addiotional card fee can be justified when this is the only option for payment.
By : 'Helen'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW18
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Attentive. Answered all my queries promptly. Clear step by step guidance of process was helpful. I was well pleased with the service as a... Read Full Review
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Cristina
By : 'S'
Services : Letting( As a Owner )
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : W3
New to Life Residential. Had an excellent service from the start. Since the property was let - I am communicating with Cristina Luntraru. Cristina's been very helpful, prompt in responding to my doubts and problems and dealing with them. She has been very helpful and providing a great service ... Read Full Review
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By : 'Jiawei'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1
This is the MOST terrible agent I've ever met. They do not care their customers at all as long as the money is in their pocket. Failed to fix the heater for me during the coldest months, did not reply when asking them to return the deposits, take months and hundreds of calls to get one simple ... Read Full Review
By : J
Dec 17, 2022I have had a very similar situation. Been left without a fridge for 3 months in a furnished property. I have gone down their complaints process and 2 agents I was dealing with have...
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By : 'Guillaume'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW9
Worst estate agency I have ever get the luck to deal with. The only time you will hear from them is from these rent reminder. After that, you better be prepared to call / email them 20+ time before getting any answer from... Read Full Review
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By : 'John'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW1P
Worst customer experience ever. DO NOT USE THEIR SERVICES AT ANY COST. 0 care for tenants and no property management at all. They do more work in avoiding to help you than in actually helping you. They do not guarantee minimum living standards for their tenants. They told us that our house flooding ... Read Full Review
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By : 'Laetitia'
Services : Letting( As a Tenant )
Rent PCM : £2300
Would you recommend ? : No
Postcode : SE1
We had a terrible experience with this agency. We lived in the property for 1 year, and it had some issues since the begining. We had to call the agency over and over again, or go there directly for them to address the matter, for which they made us pay in the end (whereas the problem was there... Read Full Review
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By : 'Lilandjc'
Services : Letting( As a Tenant )
Rent PCM : £1540
Would you recommend ? : No
Postcode : SE1
This was the biggest nightmare of my 4 years in London. This guys not only came for viewings without giving Any notice whatsoever, they also tried to charge us more than a 1000 pound for check out costs, which was then put down to 300 as we fought back for all illegal and wrong charges. I would... Read Full Review
Bad
By : AnonAnon
May 24, 2016Different situation and slightly different problems, but yes, this sounds a lot like them - super pushy with rent increases every single year, and they have ways of pressuring you into paying totally ...
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By : 'Div'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1
Terrible service. AVOID using them. I would never recommend them again. We recently moved from India and we wanted to move in somewhere Central. We saw the apartment in the Whitehouse Apartments TWICE and both times, the furniture was not in it. We were shown pictures of it and we assumed... Read Full Review
The agent could've been upfront about all this additional items. We were told that they "gave" us the inventory report which was a lie. I requested them for it TWICE specifying that it was for my planning to buy additional material and not to review the sad state of the sofas or any other furniture! They never advised us to go through it. It was a complete shock to me when we moved in, after we signed the contract. After that, all they said was that nothing can be taken out, since it was in the contract. When space is such a premium, it was ridiculous to have chipped plates, wobbly furniture lying around. Extremely unhelpful.
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By : 'Teresa'
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : SE1
Simone is the type of estate agent that makes the whole process easy and straightforward. She is always nice, happy to help, attentive and professional. Since the very beginning when I started looking for a flat, until the last requests and comments regarding the property I am already settled in,... Read Full Review
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By : 'Ekrem'
Services : Letting( As a Tenant )
Rent PCM : £1343
Would you recommend ? : Yes
Postcode : WC1H
The staff was very kind and helpful. The agent, especially him, did take care of any problem we had during moving... Read Full Review
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By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £2300
Would you recommend ? : Yes
Postcode : SE1
Simone was excellent throughout the process. She was attentive, knowledgable and efficient. She also assisted with problems encountered with the referencing process. I would certainly recommend her services to colleagues or... Read Full Review
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By : 'Hui'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : SE1
Eren was very helpful in finding the ideal apartment for me. He took into great details my requirements and was very prompt in all correspondents. Upon moving into the apartment, he sorted out all the admin matters which were very much... Read Full Review
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By : 'Pk'
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : SE1
the staff are helpful . He respond quickly whether by email or phone call . Because I can not make an appointment to visit the property before making desicion he did record a video of a property as i requested ans it make me make decision easier... Read Full Review
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By : 'Gilly'
Services : Letting( As a Owner )
Rent PCM : £2150
Would you recommend ? : Yes
Postcode : SE1
We have been dealing with Eren now for around six years and he has always been courteous and fun to deal with. He listens to our needs and then acts on them, always keeping us in the picture. In all this time he has re-let the flat every time and nearly always without a void period. Yes, other... Read Full Review
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By : 'ileana'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : SE1
Eren Fahri,excellent service!very professional,friendly and helpful! He answered all my questions,solved my problems,make my life... Read Full Review
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By : 'Peter'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE1
Valentins responded efficiently and courteously to all our queries and worked hard to make appointments for us. All questions and queries were dealt with urgently. He also assisted to make the transaction successful. Eren also made the time to help in viewings and providing information when... Read Full Review