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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.2/5, 10 Reviews
70% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
75% letting fee satisfaction
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Erin
Gillian
By : 'Sydney'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : ML10
** ATTENTION TO ALL LANDLORDS AND FUTURE RENTERS** If you want to rent your property or rent a property and get it off the market fast go elsewhere. If I could put zero stars I would. I viewed a property at 17B Townhead Strathaven on Saturday with Gillian who was lovely and we spoke about putting an offer forward to the landlord and we were advised to send an email. I sent an email on Saturday advising my interest. I then called Monday afternoon as I hadn’t heard anything back to acknowledge my email and with the rental market moving quickly I wanted to make sure everything was going smoothly. However I spoke to Erin Duke who is passing messages from the estate agents to me as they aren’t willing to speaking to me themselves. Erin had advised my offer I had put through wasn’t accepted and when I questioned this Erin advised they hadn’t bothered putting it through to the landlord as they know he will say no. So without knowing why or any negotiations they put it to the back burner and weren’t even going to contact me. I then requested for someone to call me back before 17:30 that day and this was agreed. It came to 17:15 and I had no call. I then asked to speak to a manager and got out through to Aiden Jack who was so smug on a phone regarding this situation trying to justify the situation but then say sorry as it should of been but through?. He advised he will put my offer through to the landlord and he advised the landlord responses back very quick and also advised me the rental market is moving fast which is why I having been calling. We are now on Wednesday afternoon and still nothing. I followed up my request to Erin Duke to then be asked questions who was calling etc what I wanted to speak to Aiden for to be out on hold for a few minutes then to be told he wasn’t in the office. It’s so unprofessional and clear as day he was just trying to avoid me. I emailed over Gillian who I saw on Saturday as Aiden (couldn’t be bothered replying) as I needed an update so I know what the situation is, to then be told off Aiden very quickly may I add via email there’s no need for me continually contact them. I withdrew my offer and will not be viewing any properties with this company again. I do hope the landlord of the property see this review and future landlords as I was willing to rent this property and due to the lack of communication, being very unprofessional and friendliness off Aiden himself. As a company they need to release this is people’s life’s and they should treat people with respect and update regardless if they have answers or not
By : The Property Store
Jul 10, 2023I am disappointed that you felt it necessary to leave such a negative review. I would like to clarify that as agents, we act on landlord instructions. To date we have not had a response from the landlord of the property in relation to your offer to rent the property below the current market value. As agents, we cannot make the final decisions on applications for the property and cannot decide to reduce rent without confirmation from the landlord, we contacted the landlord on Monday. You have to date, not completed any referencing for the property which we had previously requested and we note that you refused to complete any referencing for the property until your offer was accepted. This is not our normal procedure as we usually request applications in advance, however we did put your offer forward to the landlord on this occasion to try to help as you were looking for a quick decision. The landlord has not responded to accept or refuse your query to rent the property below the current market value. Your offer was put forward to the landlord on Monday 3rd July which has been 2 working days – we do not feel this is an unreasonable time for the landlord to consider this reduced offer and await their preliminary response – we would still then require completed referencing for the landlord to make an informed decision on your application. We absolutely refute your claims against the staff members you mention below. Erin is our administrative apprentice and followed the correct procedures to identify who was calling and what the call was in relation to, before passing the phone to the relevant property manager. Erin would be unaware if a colleague was not in the office or unavailable until she tried to transfer the call. Aidan is nothing but professional in all that he does which is reflected in his work, feedback and reviews he has been given. Aidan did all that he could to assist you with your query and has responded to you and updated you when he has returned to the office from managing his portfolio of properties. Now that we have provided you the above information, we feel this review of The Property Store is unjust and respectfully ask you to remove it as this is not a true reflection of our service.
By : Sydney
Jul 10, 2023To your above response I will not be removing my review a I stand by it and that’s the experience I had. Am not going back and forth arguing on my experience accept it and move on.
Our complaints procedure can be found on our website www.propertystore-ek.co.uk
Last updated at 10/29/2018, 10:08:31 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £49,000 | £110,000 |
| Lettings | 100% | 75% | £435 | £450 |
The Property Store (East Kilbride)
6 Hunter Street, East Kilbride, South Lanarkshire
G74 4LZ
01355458253
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Erin
Gillian
By : 'Sydney'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : ML10
** ATTENTION TO ALL LANDLORDS AND FUTURE RENTERS** If you want to rent your property or rent a property and get it off the market fast go elsewhere. If I could put zero stars I would. I viewed a property at 17B Townhead Strathaven on Saturday with Gillian who was lovely and we spoke about... Read Full Review
By : The Property Store
Jul 10, 2023I am disappointed that you felt it necessary to leave such a negative review. I would like to clarify that as agents, we act on landlord instructions. To date we have not had a response from the...
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June
By : 'LORRAINE'
Services : Sales( As a Vendor )
Sold price : £49000
Would you recommend ? : Yes
Postcode : G74
Outstanding service from June who kept us fully informed without any prompting. Professional and friendly manner made our property sale an extremely stress free experience. I have used many estate agents in the past and none have come close to the outstanding service from the property store.... Read Full Review
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June
Euan
By : 'Elizabeth'
Services : Sales( As a Vendor )
Sold price : £110000
Would you recommend ? : Yes
Postcode : G75
I sold my house within 3 days thanks to excellent efficient marketing from The Property Store East Kilbride. June and Euan were very supportive and enthusiastic throughout the process keeping in touch at every step. Thank you very much to both for making my sale so... Read Full Review
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June
Euan
By : 'Anon'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G74
We have had an excellent experience selling via the Property Store in East Kilbride. The professionalism, customer service and pride in work shown by June and Euan is second to none. We live 4 hours away from the property so we needed a company who could give us extra help and support throughout... Read Full Review
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Heather
By : 'Steven'
Services : Letting( As a Tenant )
Rent PCM : £435
Would you recommend ? : No
Postcode : G74
If I was in the fortunate position, whereby I had a property to be let out in East Kilbride, I would give the Property Store serious consideration. Lately there’s been lots of comms and coordinations from Martin the Repairs Administrator, to deal with a central heating system... Read Full Review
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Euan
June
By : 'Emily'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : ML9
Euan and June have been amazing first time selling my flat they made the experience stress free and the purchase of our new property a walk in the park. Emailing Euan late at night with questions and he got back to me very quickly. Would like to thanks them for everything that they have done and... Read Full Review
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Heather
By : 'Margrit'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : G75
This summer (2018) I changed from Countrywide to The Property Store, East Kilbride. What a difference!! As a landlady residing outside the UK I have received absolute outstanding support from the entire staff but mostly, my personal agent Heather Fraser. Her communications are timely, highly... Read Full Review
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By : 'Moira'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : G74
Turned around a rented property in 1 week. Staff efficient, informative and supportive. Have used The Property Store to arrange letting my properties for 4 years now and always worked very well. Thank you for all help and... Read Full Review
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By : 'SeanS'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : G74
We had been letting out our property through Slater Hogg as they are a big company and we thought that they would be a good bet to go with, however, we were disappointed with them so decided to use the property store following a recommendation from a friend. WHAT A DIFFERENCE! The Property Store... Read Full Review
Very reasonable
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By : 'catwoman'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : G74
Wouldn't wish the experience we had with them on anyone. Moved in to find the bathroom had been damaged since our viewing... they didn't fix the damage until 10 months later. Had nothing but issues, broken boilers leaving us without heating for 2 weeks in the winter, an oven that kept sparking and... Read Full Review
in line with the market, but considering these guys are clueless it was not value for money