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3.7/5, 48 Reviews
73% Recommended
100% sales valuation accuracy
89% letting valuation accuracy
75% sales fee satisfaction
81% letting fee satisfaction
By : 'Adam'
Services : Letting(As a Tenant)
Rent PCM : £3000
Would you recommend ? : No
Postcode : W5
Our experience with RSK has been shocking. We have been contacting them relentlessly for the past month trying to be updated on the status of our deposit - every email has been ignored and of the 100s of phone calls, only a few have been answered in which we've been told to call back because the employee we spoke to had no idea about the situation. The landlord is blaming the agent for the lack of information but today the agent blamed the landlord. RSK has also given the landlord differing information to the information we have received. I have dealt with some pretty questionable estate agents in the past, but this takes the cake
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 100.00% | 75% | £100,000 | £695,000 |
Lettings | 89% | 81% | £900 | £3,000 |
Robertson Smith & Kempson
116 Northfield Avenue, London, Greater London
W13 9RT
020 8566 2340
No procedure set.
Last updated at 9/24/2021, 8:42:11 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Selina
By : 'Liam'
Services : Sales( As a Vendor )
Sold price : £695000
Would you recommend ? : Yes
Postcode : TW8
Selina and the team at RSK provided a first service the sale of my property in Brentford. Selina was very responsive and helpful with any questions I had and offered sound, professional advice on the marketing and sale of my property. From the outset, I felt confident in, and trusted that,... Read Full Review
By : 'Adam'
Services : Letting( As a Tenant )
Rent PCM : £3000
Would you recommend ? : No
Postcode : W5
Our experience with RSK has been shocking. We have been contacting them relentlessly for the past month trying to be updated on the status of our deposit - every email has been ignored and of the 100s of phone calls, only a few have been answered in which we've been told to call back because... Read Full Review
By : 'Nicola'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : W7
Our experience with the RSK Northfields office has been a horrific one. They were dishonest with us from the beginning of the tenancy and seem to lack general knowledge on how to communicate with their clients. Due to unforeseen circumstances we had to surrender our tenancy early. Our landlord... Read Full Review
paul
By : 'lesley'
Services : Sales( As a Vendor )
Sold price : £100000
Would you recommend ? : Yes
Postcode : W13
RSK Northfields have been amazing, from the initial valuation to their attention to detail starting with the photographs and marketing to managing the viewings. Within only a few days they had generated a lot of interest in the property and within two weeks we had accepted an offer. A great... Read Full Review
Andrew
By : 'RL'
Services : Letting( As a Owner )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : W9
We have used RSK Northfields office to manage our property for nearly 10 years now. We have just relet after 3 years with the same tenant. The process was handled professionally by Andrew and his team. We secured a new tenant extremely quickly with just a few days between tenancies for essential... Read Full Review
No comment
Andrew
By : 'Daniel'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W7
Andrew Healy looked after the whole process of letting our property, and it has been a great experience, being from out of town and purchasing a property to rent is always a leap of faith and we were glad to of been recommended such a great agent first time... Read Full Review
The fee charges were fair for the service I have received.
Andrew
Rhiannon
By : 'Jessica'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W13
I have been overwhelmed with the help and customer support I have received from Andrew, Rhiannon and the whole RSK team in Northfields. We are private tenants moving from North London to a new area and unfortunately when I arrived at our new property there were a lot of issues and we... Read Full Review
Tim
By : 'JRG'
Services : Other
Would you recommend ? : Yes
Postcode : W13
I'd been looking at the Northfields area when I discovered Tim Crowley who knows the area like the back of his hand. He's got his finger on the pulse of the market, suits the property to the person, and is unfailingly polite and a pleasure to deal with. It's a relief to be helped by... Read Full Review
The fees are standard
Angelina
By : 'Arabella'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W4
Angelina is an efficient, detail orientated and highly competent estate agent. Her insight into property is second to none. She established an excellent rapport with myself, my husband, our property lawyers and the seller. She was able to represent the interests of all parties allowing the... Read Full Review
Good
Shaz
By : 'Liz'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W13
I have used RSK Northfields as my letting agents for six years. I have always had excellent service. The staff are courteous, efficient, helpful and knowledgeable. They always return calls and do what they have said they will. The staff member I have been dealing with recently is Shaz Perwaz. He... Read Full Review
At first I thought the fees were high, but the excellent service and the quick turnaround when tenants leave make it worth it.
By : Asma
Oct 17, 2017Dear Liz, We are delighted to read that our Northfields Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best...
Rhiannon
Nishani
By : 'AHMED'
Services : Letting( As a Tenant )
Rent PCM : £2400
Would you recommend ? : Yes
Postcode : W13
Professional in dealing with customers, helpful and very kind treatment. always offering you viewing for new properties till you get what you like and be... Read Full Review
very good
By : Asma
Aug 14, 2017Dear Ahmed, Thank you very much for your great review regarding our Northfields Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish ...
By : 'Canette'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : W7
I have been renting for over 20 years, and this is the first and last time I will ever use RSK letting agents, the way the want to treat people is not acceptable. They tell a lot of lies and they just like to stressing people out. I will be making a written complaint regarding Northfield... Read Full Review
No comment, I've live at my address for 3 years.
By : Asma
Jul 3, 2017Dear Canette, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at asmachughtai@customerrelationsteam.co.uk and provide me...
By : 'Niss'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W13
First off I would like to say this is regarding the Northfields branch specifically. There has been a complete lack of communication between staff members, departments etc, including but not limited to last minute changes to check out dates, check out times, domestic versus professional cleaning-... Read Full Review
Irrelevant due to the lack of service provided.
By : Asma
Jun 21, 2017Dear Niss, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at asmachughtai@customerrelationsteam.co.uk and provide me...
Tristan
By : 'Robert'
Services : Letting( As a Tenant )
Rent PCM : £1
Would you recommend ? : Yes
Postcode : W13
RSK in Northfields found me a great flat that met all my requirements. Tristan had a very good knowledge of the area and market conditions. He was patient with me while we searched for the perfect property. As soon as the flat was on the market Tristan showed me through and then managed the lease... Read Full Review
Good
By : Marilyn
Dec 6, 2016Dear Robert, Thank you for taking the time to leave your review. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is...
Tristan
By : 'Family'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : W13
Tristan was attentative and extremely helpful in negotiations with the landlord, punctual and generally attentative. I didn't give 5* because a sofa we were told was available before we made our offer, turned out not to be available nor replaceable when came to signing of the contract, which was an ... Read Full Review
Fair
By : Marilyn
Nov 9, 2016Dear Sir/Madam, Thank you for your review and your kind words about Tristan in our Northfields Office. I would like to take this opportunity to wish you the very best for the future. Kind...
Tristan
By : 'Emma'
Services : Letting( As a Tenant )
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : W13
Tristan and RSK were professional and efficient throughout the process and did not hassle or push like some other estate agents can... Read Full Review
The fees were reasonable and cheaper than all the other agents I dealt with.
By : Marilyn
Nov 9, 2016Dear Emma, Thank you for your review. I do hope we can assist you again in the future and I would like to take this opportunity to wish you all the best. Kind regards, Marilyn...
Tristan
By : 'Ahmed'
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : TW8
Tristan was professional and friendly through out the letting process and has closely followed up and communicating clearly and efficiently until the deal has been done and even after we have moved in to the new property. I wish him all the best... Read Full Review
Should be reduced. Also I suggest to remove the agent's deposit of gbp 750 as this gives the customer more confidence in the agent.
By : Marilyn
Nov 9, 2016Dear Ahmed, Thank you for your review regarding your experience with Tristan in our Northfields office. I do hope you have settled in well to your new home and look forward to assisting you...
Tristan
By : 'AW'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : W13
Tristan was very helpful from the very beginning until very end of the process of searching a house to rent. Always professional and keen to help, easy to work with. Could not ask for better letting... Read Full Review
Fees could be lower
By : Marilyn
Oct 28, 2016Hello, I am the Head of Customer Relations here at Robertson Smith & Kempson. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important...
Emma
By : 'Alex'
Services : Sales( As a Vendor )
Sold price : £365000
Would you recommend ? : Yes
Postcode : W13
I just wanted to send you an email to thank you for all your help with the sale of our property in Northfields. I found you all to be very personable, professional and concerned to get the best result for myself and my wife. I realise it has been quite a long process and not as straight forward as... Read Full Review
By : Marilyn
Nov 3, 2015Hello, I am the Customer Services Manager here at RSK, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always...
Tim
By : 'Kate'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : W13
Where shall I start? No customer service skills what so ever. We have offered on property with Tim, I wish never walked up to his desk when going into their office in Northfields. I am sure he is confident in himself knowing the market as he has been an estate agent at that desk for a long time but ... Read Full Review
By : Is RSK worth the RiSK?
Mar 4, 2018Is RSK worth the RiSK? Hi there We're compiling testimony about RSK. Would you be interested in sharing your...