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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
3.9/5, 16 Reviews
69% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
67% letting fee satisfaction
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By : 'Kristina'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : N5
Chestertons' treatment of leaseholders is highly objectionable. Our interaction with Mit Kotak at Chestertons left us disheartened. Upon requesting a lease extension valuation, we were quoted an exorbitant fee of £1,450 + VAT (£1,740), significantly higher than the typical London rate of £400 + VAT. Despite our concerns, Mit Kotak justified the cost by emphasizing the complexity of the process. Attempts to clarify the charges were met with confusion and a lack of transparency. Mit Kotak's condescending attitude during a phone call further exacerbated the situation. Frustrated, we sought assistance from Eric Shapiro, Director of Commercial Professional Services at Chestertons, but received an unprofessional response. Following this, Chestertons displayed further negligence. Despite numerous requests, documentation and a comprehensive breakdown of costs were not provided. The handling of the survey subcontracting, unauthorized disclosure of our information, and incomplete valuation details reflected a lack of professionalism. To our dismay, Chestertons' communication and services did not align with the ethical standards set by RICS, a concern we plan to address with a formal complaint. Our experience, from inflated fees to poor communication and unprofessional conduct, has severely eroded our trust in Chestertons. We share this review to warn
Last updated at 11/30/2, 12:00:00 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £650,000 | £3,750,000 |
| Lettings | 100% | 67% | £1,343 | £3,815 |
Chestertons
40 Connaught Street, London, Greater London
W2 2AB
020 7298 5900, 020 7298 5950
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Kristina'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N5
Chestertons' treatment of leaseholders is highly objectionable. Our interaction with Mit Kotak at Chestertons left us disheartened. Upon requesting a lease extension valuation, we were quoted an exorbitant fee of £1,450 + VAT (£1,740), significantly higher than the... Read Full Review
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Nishaad
By : 'Faris'
Services : Letting( As a Tenant )
Rent PCM : £3815
Would you recommend ? : Yes
Postcode : W2
It was a pleasure to deal with Nishaad, very helpful, good experience, strongly recommend him, happy to rent from him... Read Full Review
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nisha
By : 'Leila'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W2
Nishaad did a great job in delivering a smooth process from beginning to end. Flexible, adaptable, and honest. Great... Read Full Review
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Umed
Dylan
By : 'Tord'
Services : Sales( As a Vendor )
Sold price : £990000
Would you recommend ? : Yes
Postcode : W2
Selling my London flat through Chestertons Hyde Park with the support of Dylan and Umed and the team was an altogether professional and efficient experience. Dylan and Umed worked through complicated matters swiftly and diligently and ensured a smooth and timely process. I would certainly use them... Read Full Review
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Umed
By : 'HAB'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W2
A pleasure dealing with Umed Sharifi. He is both professional and enthusiastic. His advice is extremely solid and trustworthy. Umed was on top of everything to ensure that everything flowed smoothly and in a quick and efficient manner. He made the entire process seem effortless. Highly recommend... Read Full Review
N/A
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Gary
Holly
By : 'Hajra'
Services : Letting( As a Tenant )
Rent PCM : £1343
Would you recommend ? : No
Postcode : W2
Avoid Chestertons like the plague. Very unprofessional and unreliable. I had issues in the property throughout my tenancy and Chestertons did nothing to resolve the issue. They lost my keys at one time, took a year to repair the electrics and refused to resolve the damp issue. They are awful,... Read Full Review
Bad, charges were high and they did nothing to ease us into our tenancy.
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Tabrez
By : 'KMontazer'
Services : Letting( As a Owner )
Rent PCM : £3360
Would you recommend ? : No
Postcode : W2
Fantastic Honest Service. I am a landlord in London with a few years in the profession under my belt and have dealt with many an agent in the property sector. Chestertons assisted me with the letting of property nearby to their offices. Tabrez Farooq was the associate director that handled all our... Read Full Review
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Umed
By : 'Rupert'
Services : Letting( As a Owner )
Sold price : £650000
Would you recommend ? : Yes
Postcode : W2
Umed Sharifi was a great agent, scrupulously professional throughout the process, who helped me bring the transaction to a quick and efficient close, despite acting at all times in the interests of his client, the seller. Friendly and good guy.... Read Full Review
N/a as was the buyer.
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Umed
By : 'Alexia'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W2
Umed Sharifi has always been so accommodating and patient and quick to respond and pleasure to deal with. Thank you... Read Full Review
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Dylan
By : 'Catherine'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : W2
Very responsive helpful and efficient. Was able to find potential buyers very quickly. Was able to help out with issues to speed up the exchange of... Read Full Review
The normal commercial rate was charged. No preferential treatment.
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By : 'Reniam'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W2
As as building contractor in the area, I can think of none other then the rental department at Chesterton to quickly take off the property after being newly refurbished. I have worked well with Tabrez and the team for over 8 years and can't recommend them enough to property... Read Full Review
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Dylan
Carlos
By : 'Ducap'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W2
I found the staff at the Hyde Park office efficient, reliable and pleasant. Dylan and Carlos are quick to act as needed. They know the market and are keen to follow a sale through to a satisfactory... Read Full Review
Reasonable
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Umed
By : 'Mb'
Services : Sales( As a Buyer )
Sold price : £1250000
Would you recommend ? : Yes
Postcode : W2
I recently bought my flat from Chestertons and it was a very positive experience . as I was constantly travelling the sale was handled sensibly and in best interest of all parties concenrned by Umeed . He dealt with my instructions efficiently and was always on hand to offer advise and support .... Read Full Review
No ideas as I was a buyer
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Umed
By : 'Carol'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W2
I recently sold my flat through the Hyde Park office. Umed Sharifi was friendly, efficient and very professional, and helped me very much. He could not have done more to assist me. I found everyone in the office very helful too. I very much appreciate Umed's handling of the... Read Full Review
Expected
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Holly
Gregory
By : 'Tenant'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : W2
Had the worst costumer service from there 2 individuals Dont recommend this agency to anyone Im still waiting for my deposit to be... Read Full Review
We had a fire in the flat! the alarm system never worked Realy poor costumer service
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Gary
By : 'Gwitherspoon'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W2
From a tenants perspective, Chesterton Humberts have been thoroughly useless. Prior to moving in, furniture that was requested for the property arrived 5 months in to the tenancy, and even then only half the agreed furniture. The checkout agent failed to arrive to carry out the inventory... Read Full Review