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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.4/5, 79 Reviews
87% Recommended
100% sales valuation accuracy
83% letting valuation accuracy
100% sales fee satisfaction
76% letting fee satisfaction
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By : 'Cristina Bochra Chentouf'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : W9
Avoid, horrible, unprofessional, awful people Avoid. Avoid if you want to save yourself the stress and a horrible experience. The worst, the worst, the worst state agency I ever dealt with. A bunch of unprofessional, Liars, dishonest, rude, and lousy people. Especially the branch manager of the Maida Vale office I placed an offer on a rental property with the Maida Vale agency. They took my debit card details over the phone. They tried to get me to agree to pay more money. A couple of hours later one of the agents called back and informed me that they spoke with the landlord and he asked if I could commit for 18 months to rent the property. I immediately agreed. The agent said they would call me back immediately. After hours of waiting, I have yet to hear back from them. I called back and found out that they were in the process of showing the property to more people to see if they could get more money for the property. I asked if the landlord had declined my offer and they answered no. I told them This is not fair. The agent holds my offer in one hand and tries to get a better offer from another hand. I contacted a few of Dexters’s directors. Not much help from the north office ( Hendon )director either. He got me to offer the full asking price and still have not heard back from anyone. It has been a week. The apartment is still on the website. They still showing the property. I have not been told yet if my offer was accepted or declined. Just a bunch of liars, unprofessional, and awful people. The director of Maida Vale was very rude, very unprofessional, and unethical. Now when I see a property advertised by Dexters I don't even open the link. A very hurtful experience. They will make your life hell instead of helping you. They just care about more more money. Just today after I wrote my review I heard from Hendon Director office that the landlord has decided to accept another offer. Wasted 10 days. Very unprofessional.
By : Matty
May 13, 2024Agreed. Shocking firm. Lied to me. Failed me. Then lied again. The CEO Andy Shepherd is too scared and too above anyone else to get involved with anything. His minions are complete wasters and losers.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £425,000 | £450,000 |
| Lettings | 83% | 76% | £1,200 | £7,000 |
Dexters
298 Elgin Avenue, London, Greater London
W9 1JS
020 7266 2020, 020 7266 2021
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Cristina'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W9
Avoid, horrible, unprofessional, awful people Avoid. Avoid if you want to save yourself the stress and a horrible experience. The worst, the worst, the worst state agency I ever dealt with. A bunch of unprofessional, Liars, dishonest, rude, and lousy people. Especially the branch manager of the... Read Full Review
By : Matty
May 13, 2024Agreed. Shocking firm. Lied to me. Failed me. Then lied again. The CEO Andy Shepherd is too scared and too above anyone else to get involved with anything. His minions are complete wasters and...
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By : 'Hervé'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W9
Dexters (Maida Vale) is at least incompetent, possibly criminal. They are highly unprofessional, inefficient, dismissive, and invisible. First of all, they hid essential information that contradicted directly with the conditions of our offer to rent a flat, and told us AFTER signature that our... Read Full Review
By : Lucy
Jul 11, 2024Dear Herve, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this...
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Rudy
By : 'Regine'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NW3
I want to thank Rudy Singh from Dexters Maida Vale. He has been very patient , hard working and professional , very... Read Full Review
By : Ria Burton
Sep 5, 2022Dear Regine, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Maida Vale office will...
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By : 'Sophia'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW8
The management team was incompetent and rude. The property we rented was flooded and we called them requesting an emergency plumber visit, but they left without any follow up after they told us they will call back. They did not have any knowledge in handling flooded property and we had to advise... Read Full Review
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Neela
By : 'Min'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W9
Met Neela when we first entered the property and she has always a great agent & very knowledgable. She helped us with our queries in a timely... Read Full Review
By : Sarah Tranter
Nov 10, 2020Dear Min, Thank you for your 5* review. I am pleased to hear that you have had a great experience with Neela and will ensure your comments are passed onto the her. Kind regards, Sarah...
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James
Anthony
By : 'Stefano'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : No
Postcode : W9
The start of the tenancy was fine (the first 25 days), after that we have been robbed as Landlord didn't provide security locks and we discovered he is negligent and rude. Loads of stress and ongoing issues which we have to sort by ourselves as the Agency Dexters Maida Vale does not help at... Read Full Review
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By : 'Sally'
Services : Surveying
Sold price : £425000
Would you recommend ? : Yes
Postcode : W9
Professional and knowledgeable. I am pleased to have had the benefit of their specialist knowledge of the area when I was completing a... Read Full Review
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Shaquille
By : 'Michael'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W9
I am not one to use digital methods to express my views, however in this instance I won't let it go. The worst agency I have yet to deal with. Initially speaking with a letting agent called "Shaquille" this person has no knowledge of properties the company is marketing, is very... Read Full Review
By : Marilyn Plews
Oct 15, 2019Dear Mr Grantley, I note your comments and understand the office has been in contact with you. If you wish to escalate this you can contact The Property Ombudsman with the details of your complaint....
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Soraya
Anthony
By : 'Junction'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : NW6
Soraya has managed the letting of our flat since purchase. We find her to be patient, polite, informative and helpful both to us and our tenant. Her experience enable her to keeps things running smoothly, without... Read Full Review
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Soraya
By : 'Giorgio'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W9
we met Soraya when we first entered the flat and she has been always kind and helpful. She helped us with our queries in a timely... Read Full Review
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James
By : 'David'
Services : Letting( As a Tenant )
Rent PCM : £4000
Would you recommend ? : Yes
Postcode : SW6
James Simmons was very helpful and professional especially with regards to helping me rent a property. He actually listened to what I needed around transport and schools for the kids which was great. As far as renting goes it was a pleasant experience goes and relatively pain... Read Full Review
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James
By : 'Jonathan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W9
I experienced great service from James and his team throughout my rental property search. Their knowledge of the market was spot on as were the range of flats they showed me based on the requirements and budget I provided them. I am now a happy Dexters tenant in Maida Vale. I would highly... Read Full Review
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Soraya
By : 'Zbigniew'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : W9
I was very happy to have agent like Soraya she is very professional and reliable person. I recommend this agency myself and their... Read Full Review
By : hololo
Aug 6, 2019tetetetetet...
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Soraya
By : 'Nerea'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W9
Soraya is very attentive and caring. She is very approachable and puts a lot of effort in her job. Very good... Read Full Review
???
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Soraya
By : 'Smriti'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W9
Very Professional and Courteous . Prompt To reply . Gets every issue ressolved timely . Never had any troubles Contacting her or getting landlords approval... Read Full Review
Good
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Soraya
By : 'T'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W9
Great service, responsive communication. Followed up promptly to refund deposit and was supportive during move-out process. This made for a very smooth... Read Full Review
Fair
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Soraya
By : 'Relieved'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : W2
Soraya Perez is always helpful and quick to respond in managing lettings on my parents' flat. Since she took over management of our property everything is moving much more smoothly than before - thank you... Read Full Review
By : Marilyn Plews
Nov 13, 2018Thank you so much for your kind comments which we will be sure to pass on to Soraya. and her Manager. All the best and kind regards Marilyn...
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Soraya
By : 'Sara'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W92N
Since Soraya Pérez took care the property I rent she has been amazing. Soraya solved problems fast and efficient. She is very attentive and friendly. Thank Soraya for the really good... Read Full Review
Good
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Soraya
By : 'Mike'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W9
Soraya Perez has been a great addition to the Dexters office, after previous colleagues dealing with my property were disappointing. She has been very professional, responsive, and has done what was required without fuss or delay. Thank... Read Full Review
N/A
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Hugh
By : 'SW123'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W9
Hugh and the team are amazing and made me feel that nothing was too much. I never had to ask for anything twice and always knew what to expect next. Wouldn't hesitate to... Read Full Review
By : Marilyn
Sep 3, 2018Dear Sir/Madam, I am writing to say thank you for your kind comments about the service you received from our Maida Vale Office. We really appreciate you taking the time to post this review as...
