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4.5/5, 175 Reviews
88% Recommended
100% sales valuation accuracy
90% sales fee satisfaction
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By : 'Mike'
Services : Sales(As a Vendor)
Would you recommend ? : No
Postcode : SS3
<p>As my property has a short lease, I decided to list it with Bettermove, as they supposedly “specialise” in selling properties with this issue. On their website, Bettermove makes spurious claims such as a “stress-free and simple experience”, and that they have an “extensive database of cash buyers, professional investors and pre-approved buyers to find a matching buyer within the quickest timescale”. We had a viewing at the end of March 2024, and within a few days, an offer was made and accepted on our behalf by Bettermove. The buyer was a relatively well-known “food author” and “anti-poverty activist”, although this was unknown to me, as I had no idea who they were at the time. The buyer paid a reserve fee, meaning that we were tied into this process until July. Solicitors were instructed, and the sale process began. However, it soon became apparent that all was not well. By the end of May, our solicitors had received no response to any contact made re the progression of the sale. Therefore, upon the advice of the solicitor, I decided to contact Bettermove to ask what was happening. I did this via telephone initially, and I was most disappointed because their “Sales Progression Executive” decided to respond to me in a very rude and abrupt tone, implying that I was some sort of irritation for asking a few perfectly reasonable questions. I therefore decided to contact their “Head of Sales Progression” to attempt to get some answers. Over the next month, having viewed a chain of emails between the buyer's solicitors and ours, it transpired that Bettermove had done ZERO sales progression during this time. The fundamental role of the estate agent is to drive the sale forward, and Bettermove effectively sat idle for the best part of two months. During this time, we had found our destination property, had a mortgage approved, and were on a timescale to get things completed. Once I started kicking up a fuss, Bettermove miraculously got in touch with the “buyer”, who told them they'd been busy and would get the process completed asap. Lo and behold, two weeks later, we were no further forward. The “buyer” was not responding to anyone, including their own solicitor. As I had my concerns, I decided to do some research on the buyer, given that they were supposedly relatively “well-known”. My research threw up some very concerning results, as the person in question is suspected of being a “con-artist” by multiple sources. I then decided to ramp things up and find out who actually owns Bettermove, and take things up with them. I asked the “Head of Sales Progression” who the owner was on at least four separate occasions, but they would not tell me. Therefore, I did my own research and discovered it was one Nicholas * . I contacted him with my concerns, expecting a personal response. I didn't get it, as he got another one of his underlings, the “Operations Director” to respond to me. I voiced my concerns about the legitimacy of the buyer, and the OD assured me that they had passed AML and FYC checks, although they wouldn't tell me who had carried out these checks and when. As the “buyer” was unresponsive, and the reserve period had come to an end, the decision was made mutually to relist the property. During the next few weeks, we received one viewing, and an offer hopelessly below the asking price. This hardly seems like an “extensive database of cash buyers, professional investors and pre-approved buyers to find a matching buyer within the quickest timescale”. In short, “Bettermove” are nothing of the sort. They boast that they can “sell your property quickly with absolutely no stress or hassle”, but in my experience, this couldn't be further from the truth. Avoid!</p>
BetterMove
20-22 Bridge End, Leeds, West Yorkshire
LS1 4DJ
0330 004 0050
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 7 | 3 | 1 | 0 | 91 | 5 | 41 | 1 | 12 | 14 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 90.00% | £45,000 | £1,085,000 |
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Last updated at 1/28/2022, 3:44:53 AM by allAgents
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Rory
By : 'Pauline'
Branch : Leeds, 20-22 Bridge End
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Rory is extremely personable and understanding. Very helpful and put me at my ease. I would definitely feel at ease buying a property with ... Read Full Review
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Julia
By : 'Paul'
Branch : Leeds, 20-22 Bridge End
Services : Sales( As a Buyer )
Sold price : £142995
Would you recommend ? : Yes
Postcode : DN7
Fantastic work by Julia and the team to get the sale over the line with the minimum of fuss. A special mention to Megan Swiers for her efforts who cant be tagged below ... Read Full Review
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Julia
By : 'vinaya'
Branch : Leeds, 20-22 Bridge End
Services : Sales( As a Vendor )
Sold price : £126000
Would you recommend ? : Yes
Postcode : TS4
Very empathetic, prompt and quick result to a query which I thought would take ages to solve. Ms Julia was the contact person who acted in the best way ... Read Full Review
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By : 'Paul'
Branch : Leeds, 20-22 Bridge End
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LN6
The most helpful lady I’ve come across in a long time. Alway came back to you with positive answers I would happily recommend her ... Read Full Review
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Julia
By : 'C'
Branch : Leeds, 20-22 Bridge End
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : TS19
Absoulte dire service Julia is appalling my dad died and I was really put upon as his house was going through the selling process had to wait until I got power of attorney to sell house they never left me alone told me I would have nothing to pay then they wanted me to pay for a asbestos survey ... Read Full Review
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By : 'Mike'
Branch : Leeds, 20-22 Bridge End
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : SS3
<p>As my property has a short lease, I decided to list it with Bettermove, as they supposedly “specialise” in selling properties with this issue. On their website, Bettermove makes spurious claims such as a “stress-free and simple experience”, and that they have an “extensive database of cash ... Read Full Review
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By : 'Oliver'
Branch : Leeds, 20-22 Bridge End
Services : Land & New Homes
Sold price : £158000
Would you recommend ? : Yes
Postcode : B76
BetterMove maintained excellent communication throughout the buying process and responded to all queries promptly. Any support and advice I needed was provided without delay and they kept all parties updated as the purchase ... Read Full Review
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By : 'Samantha'
Branch : Leeds, 20-22 Bridge End
Services : Sales( As a Vendor )
Sold price : £95000
Would you recommend ? : Yes
Postcode : DL1
The company were very efficient and professional. They kept us informed about the procedures all along the way. Thank ... Read Full Review
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Julia
By : 'Liam'
Branch : Leeds, 20-22 Bridge End
Services : Sales( As a Buyer )
Sold price : £140000
Would you recommend ? : Yes
Postcode : PO5
Great service, just as advertised, prompt, readily available to take calls and queries. The staff are engaging and did all they could to keep things moving and were friendly and eager to help at every step, would gladly use ... Read Full Review
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Julia
By : 'TS'
Branch : Leeds, 20-22 Bridge End
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NG15
I thought I was going to struggle after finding a major repair was needed after moving in. Julia helped me contact the vendor and get monies towards this. Thanks to all ... Read Full Review
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Julia
Rory
By : 'Caroline'
Branch : Leeds, 20-22 Bridge End
Services : Sales( As a Buyer )
Sold price : £96000
Would you recommend ? : Yes
Postcode : DN6
Outstanding Purchase Service Julia Sillers gave "Total WOW" Commitment to my new home purchase completing on time! Julia went the extra "10 miles" to make it happen! When I contacted Better Move, I was impressed by the extraordinary lengths that Rory Naughton went to ... Read Full Review
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Julia
By : 'Monish'
Branch : Leeds, 20-22 Bridge End
Services : Sales( As a Buyer )
Sold price : £122000
Would you recommend ? : Yes
Postcode : WA5
Theo and Julia helped to push the sale along which was helpful. Continously checking solicitors to keep the transaction within the ... Read Full Review
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Julia
By : 'Abi'
Branch : Leeds, 20-22 Bridge End
Services : Conveyancing
Would you recommend ? : Yes
Postcode : LS7
I've been working with Julia for some time now and has she has been a pleasure! She consistently demonstrates a strong work ethic, excellent communication skills and is always willing to ... Read Full Review
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The
By : 'Fwright'
Branch : Leeds, 20-22 Bridge End
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CO14
I cannot understand why there are not more poor reviews….hard sales pitch/call with lots of promises, and then passed over to another person who'll tell you as little as possible! We were lied to from the very beginning- there were no investors waiting, they are no different to high ... Read Full Review
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All
By : 'Sophie'
Branch : Leeds, 20-22 Bridge End
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SK6
I was definitely skeptical at first of how good the service sounded and if it was too good to be true but I was SO wrong. The guys at bettermove have been outstanding and I couldn’t be happier with everything! I highly recommend them if you need to sell your house especially if you ... Read Full Review
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Julia
By : 'michael'
Branch : Leeds, 20-22 Bridge End
Services : Sales( As a Buyer )
Sold price : £257500
Would you recommend ? : Yes
Postcode : FY8
Julia was an absolute pleasure to deal with in a sometimes difficult and stressful purchase. She was super responsive and very professional we can’t praise her ... Read Full Review
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By : 'Rianna'
Branch : Leeds, 20-22 Bridge End
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B25
Theo, Elliott and the team did an excellent job of selling our home quickly, proficiently and to someone who really loved the home. Could have asked for a bettered service. Thanks so much again BETTERMOVE Rianna ... Read Full Review
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Joe
By : 'Helen'
Branch : Leeds, 20-22 Bridge End
Services : Sales( As a Vendor )
Sold price : £525000
Would you recommend ? : Yes
Postcode : TR11
So refreshing to deal with a company who get the job done, calmly, efficient and who are pro active. My initial contact was with Joe, who talked me through the steps in how the company works, without fuss or pressure to sign a lengthy contract etc Had a viewing within days of it been advertised ... Read Full Review
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The
By : 'Mark'
Branch : Leeds, 20-22 Bridge End
Services : Sales( As a Vendor )
Sold price : £107000
Would you recommend ? : Yes
Postcode : CF41
Excellent Estate agents, always informed me what was going on right up to completation. I would recommend Right move to anyone. Thank you for your hard ... Read Full Review
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By : 'Carole'
Branch : Leeds, 20-22 Bridge End
Services : Sales( As a Vendor )
Sold price : £147000
Would you recommend ? : Yes
Postcode : DN4
My house sale completed very quickly once I had an offer. The team at BetterMove were always efficient and helpful. I would definitely use them ... Read Full Review
