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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.6/5, 16 Reviews
81% Recommended
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Simon
By : 'Siyad'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : TW8
We had an amazing experience with this agent. Quick service & very trustworthy. Specifically Simon was very professional and guided us through the process. He was very patient as we asked him a lot of questions never rushed us and made the whole process very smooth. I felt like he was honest.
Colin Bibra
204 Northfield Avenue, London, Greater London
W13 9SJ
020 8567 0077
Colin Bibra Estate Agents Limited – Complaints Handling Procedure
Our complaints policy
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please let us know the details in writing, either by letter or email.
What will happen next?
1. We will acknowledge receipt of your complaint by letter or email within three working days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to the manager of the relevant department (sales, lettings, property management or estate management), who will review the matter and speak to the member\/members of staff involved.
3. Within fifteen working days of your complaint being sent, we will send you a detailed written reply to your complaint, including suggestions for resolving the matter.
4. If you do not feel your complaint has been resolved, we will then invite you to a meeting during working hours to discuss and resolve your complaint. The meeting will take place within fifteen working days of us becoming aware of your dissatisfaction, subject to your availability.
5. Within five working days of the meeting, we will write to you to confirm what took place and any solutions we have agreed with you.
6. If you do not want a meeting or it is not possible, we will arrange for a director of the company to review the decision.
7. We will write to you within 10 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
8. If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) then you can take the matter up with The Property Ombudsman: (or your chosen approved scheme) without charge”. You can contact The Property Ombudsman by:
Post: Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Telephone: 01722 333306
Email: admin@tpos.co.uk
Website: https:\/\/www.tpos.co.uk\/
Last updated at 1/20/2020, 3:26:32 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Simon
By : 'Mark'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : W5
Simon and his colleagues at Colin Bibra are professional and helpful always addressing the tenants needs and mine in an appropriate way. I would always return to Colin Bibra as a result. Highly recommended. Thank... Read Full Review
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Simon
By : 'Jasen'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW2
Great service, excellent communication, will most defenitly recomment Simon for your rental... Read Full Review
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Simon
By : 'Siyad'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW8
We had an amazing experience with this agent. Quick service & very trustworthy. Specifically Simon was very professional and guided us through the process. He was very patient as we asked him a lot of questions never rushed us and made the whole process very smooth. I felt like he was... Read Full Review
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Simon
By : 'Peter'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW15
This review is about Simon at Colin Bibra, I had some challenges with my Letting. Simon does not shy away from the tough, unpleasant but necessary conversations. He showed up in a positive and calm attitude, this ended up being the difference in my continuing with the letting... Read Full Review
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By : 'Lisa'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : W3
They are terrible! I complained no response, they cannot even follow their own complaints procedure, which is also severely lacking being open and transparent and implemented without conflict of interest and proper procedures. They did not even respond to a solicitors letter. The management... Read Full Review
Terrible agents!
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Michael
By : 'APM'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : W4
Our account is managed by Michael, during the about 7 years that Colin Bibra has managed Arlington Park Mansions. In this period Michael has ably supported the Board in day to day business and also major project... Read Full Review
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Sara
By : 'Fire'
Services : Surveying
Would you recommend ? : Yes
Postcode : E10
Very Professional , Have had the pleasure working alongside Colin Bibra for sometime now. Sara has been amazing and very helpful... Read Full Review
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Wallace
Aleksandra
By : 'Svetoslav'
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : W5
I am working for Polyteck Building Services LTD, electrical department. Wallace Lo and Aleksandra Szewczyk have been very helpful and responsive throughout our communications regarding reports, quotations and bookings for a number of... Read Full Review
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Wallace
By : 'Bickley'
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : SM6
We have dealt with Colin Bibra for a number of years and found them to be very friendly and efficient, plus they are prompt in dealing with various matters for our mutual clients in order to continue the smooth running of business between both our... Read Full Review
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Sara
By : 'michael'
Services : Property Management
Would you recommend ? : Yes
Postcode : HA3
Sara is a First Class Property Manager always very helpful and always responds very quickly to any problems. I would highly recommend... Read Full Review
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Sidney
By : 'Daniel'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : HA8
Excellent service, Sidney Hester is a very good property manager, we have always had a good service when dealing with... Read Full Review
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Aleksandra
Wallace
By : 'Gosia'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : W5
I would highly recommend Wallace Lo and Aleksandra Szewczyk. The team is very friendly and always helpful. There is a very good communication with both of them and all enquiries are answers promptly. Keep up the good... Read Full Review
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Sidney
By : 'Hugo'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : W15
A great team! we liaised with Sidney and everything went quite smoothly. All our inquires were handled swiftly. The communication was at a really high level. They got all of the bits that we needed and we got everything sorted in... Read Full Review
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By : 'Asim'
Services : Property Management
Would you recommend ? : Yes
Postcode : W13
Much for attentive and responsive. Good to work with and there when you need them. Very Good! Keep up the good... Read Full Review
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By : 'Micken'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W12
Great overall service, quick replies, and always picks up the phone and explained everything required throughly. Would highly recommend using this estate... Read Full Review
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By : 'Micken'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W12
Great overall service, quick replies, and always picks up the phone and explained everything required throughly. Would highly recommend using this estate... Read Full Review
