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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
1.2/5, 494 Reviews
6% Recommended
67% sales valuation accuracy
46% letting valuation accuracy
22% sales fee satisfaction
22% letting fee satisfaction
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By : 'Alessandra'
Services : Sales(As a Vendor)
Would you recommend ? : No
Postcode : LS13
The sale of my property has yet to complete, and I don't like to leave negative feedback publicly, but Purplebricks has stopped responding to me since my property was damaged in their care, so unfortunately resolving the issue directly no longer seems to be an option. Purplebricks' service was initially promising, as Abigail E in my local team was friendly and responsive, but things almost immediately went downhill. I'd paid for Purplebricks to manage viewings, yet I had random potential buyers show up at my home with no notice from Purplebricks. I work from home and had to step away to show them around. As I was selling to relocate elsewhere, I moved in September 2023, notifying Purplebricks of this. I arranged a set of keys for the Virtual Viewings team, who Purplebricks informed me would be taking over viewings. I then continued to receive multiple confusing emails from different Purplebricks contacts, requesting my time and access to the property for viewings, and in some cases being quite rude when I reminded them I was no longer in the area. At one point, there was confusion over who at Purplebricks held my keys, which was concerning. At this point, November 2023, I copied the help@purplebricks email address into the chain to raise the issues. While the house was under offer in January 2024, I received multiple calls from surveyors on behalf of the then-buyer who had been instructed by Purplebricks to contact me to arrange access – again, I'd informed Purplebricks that I'd moved 100 miles away, and couldn't be on-site to do this. Unfortunately this sale fell through, and Purplebricks recommended I use their auction partner, GoTo. While viewings were underway in February 2024, I was informed by a member of GoTo that multiple buyers had been in touch with a concern about the bathroom door in my property, as it was apparently closed and locked and not accessible for viewings. The potential buyers were understandably hesitant to proceed without being able to view the bathroom in person, holding up progress of the sale. The bathroom was fine and accessible when I moved out of the property in September 2023, and the issue wasn't raised by the surveys or buyers that fell through earlier in 2024, so the damage occurred while the property was in Purplebricks' care. I was concerned that the issue hadn't been raised with me until GoTo flagged it, as multiple viewings had taken place without attendees being able to access the bathroom. I know that if I were in their shoes I'd find this suspicious, so I'm worried how many potential buyers had been put off by this. I requested that Purplebricks arrange a locksmith to investigate and fix the issue on 21st February 2024, but have still received no response to this. The property is now under offer, and the buyer has reasonably requested that the bathroom door be fixed before completion. It looks like I'm going to have to arrange and cover the cost of this as Purplebricks have taken no responsibility. This will involve me incurring additional costs to travel 100 miles to allow access for the locksmith as Purplebricks have been non-responsive. I don't feel it's appropriate for me to cover this cost as the damage occurred under Purplebricks' care, but they've left me with no choice. Finally, when I chose Purplebricks over other estate agents in June 2023, Abigail let me know there was a discount code I could use on the fees. She told me it wasn't working online at the time so if I went ahead with the instruction, they could apply it later on. I have confirmation in writing that this had been agreed with her regional manager, Rebecca C. My fees are now due this week (8th April) and despite chasing this up multiple times with the complaints team and with Rebecca directly, I've had no response. I'm hesitant to pay the full amount because given my experience with Purplebricks, it seems unlikely I'll be refunded to take the unapplied discount code into account, however I don't feel right about not providing payment on time, so I'm in a difficult position. Purplebricks' stage one complaints offered me £100 compensation following the initial key-holding issues, however by this time the bathroom door damage had come to light so I escalated my complaint to Purplebricks' stage two on 21st February 2024. Per Purplebricks' website, I should've received a response within 15 working days. As of today, 1st April 2024, I still don't have a response. The lack of care and communication from Purplebricks has been unacceptable, and I hope this account is helpful for anyone considering its services.
Purplebricks
Suite 7 First Floor, Cranmore Place, Cranmore Drive, Solihull, West Midlands
B90 4RZ
0800 810 8008
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67.00% | 22% | £23,000 | £3,500,000 |
| Lettings | 46% | 22% | £390 | £1,600 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 55 | 0 | 51 | 23 | 198 | 1 | 40 | 2 | 122 |
No procedure set.
Last updated at 12/13/2017, 8:19:08 AM by allAgents
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By : 'Martina'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NG6
1 star Absolutely appalling experience with Purple Bricks. We had three offers accepted then rejected—each one more frustrating than the last. 1. Our first offer, made via a deal sourcer, was initially accepted. After providing all the required details, Purple Bricks came back and rejected it, ... Read Full Review
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By : 'DAVID'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( Prospective Vendor/Buyer )
Sold price : £250000
Would you recommend ? : No
Postcode : SW20
I paid £1499 purple bricks to sell my flat. Myself and my partner wanted to see how it went before we considered selling our other 2 properties with Purple Bricks. The agent David Ireland made an online apprasil of the property I wasnt too comfortable with this and decided to read some ... Read Full Review
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By : 'Andrew'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : GL14
What an awful experience from start to finish. Firstly, it is not free, (but surely everyone knows this by now?) unless you do literally everything yourself including your own marketing and advertising and good luck with that. If you want the usual things, photos, floor plan, a write up, ... Read Full Review
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Tom
By : 'Hads'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Other
Would you recommend ? : No
Postcode : CV6
An absolutely disgusting company it doesn't take much to go online and see thousands of negative reviews about Purplebricks. This disgusting company has been chasing me for money that I do not owe for almost a year now they have caused me great emotional distress and caused severe financial ... Read Full Review
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By : 'Susan'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( Prospective Vendor/Buyer )
Sold price : £250000
Would you recommend ? : No
Postcode : DN17
If I could give zero stars I would, conned my elderly mother out of nearly £1000 the rang her 6 months after advising it to tell her they were taking off the market as they were only advising for 6 months SHE WAS NOT TOLD THIS WHEN SHE SIGNED UP! She's had 3 viewings in 6 months absolutely ... Read Full Review
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By : 'Kate'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : WA13
Please don't use them! They are incompetent. You'll never get to speak to anyone after you've paid the fee. They don't try and keep hold of buyers. Buy cheap buy twice. We didn't think it would happen to us but it ... Read Full Review
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Vit
By : 'David'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : DN6
Told by the advisor who came Reece that it was a few of £899 for a boost advert package. This didn't have a time limit we was told. Checked the contract and it's 6 months time period which wasn't state in initial conversation. For this since February I've had a whopping 2 ... Read Full Review
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By : 'Paul'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Other
Would you recommend ? : No
Postcode : SE6
Purplebricks failed to sell my flat and then dropped me like a stone. Even worse though was the failure to return my keys and fob. During Christmas and New Year someone entered my flat. Only one person could have done that and that was the person who never returned my fob and keys. Despite several ... Read Full Review
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By : 'Alan'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : BN17
AVIOD AVIOD AVIOD - The organization was a complete mess, with pricing so unrealistic (50K) that it pushed me out of the market and caused my sale to collapse. They consistently misled me on pricing, and despite my repeated requests to lower the price, I ended up doing it myself online. When the ... Read Full Review
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Mark
By : 'Sarah'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : HA0
I listed my property with Purplebricks and paid £900 to do so. After 4 months I had to de-list and write off the £900 cost due to the following reasons. 1. There is virtually no method of trying to communicate with potential buyers. You have to send 'Messages' through their app, which ... Read Full Review
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By : 'Marie'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : ST3
The heartbreak purple bricks have caused myself has literally brought me to my knees, My Partner passed away and through my bereavement/grief I started to look for properties as I couldn't bare to live with those final sad memories at home, I made an appointment to view a property with purple ... Read Full Review
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By : 'Chris'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : TF2
Poor experience - just wants the money then you never hear from them! Dont use - there is a reason why they are now free - you wont get feedback from veiwings and you wont get many ... Read Full Review
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By : 'Alessandra'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : LS13
The sale of my property has yet to complete, and I don't like to leave negative feedback publicly, but Purplebricks has stopped responding to me since my property was damaged in their care, so unfortunately resolving the issue directly no longer seems to be an option. Purplebricks' ... Read Full Review
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By : 'Wendy'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : PR26
Currently selling my house with Purple Bricks and it's terrible service. So far I've had a valuer, 2 different viewing agents who both live half an hour away in different directions, an account manager and now a negotiator who doesnt reply to my calls or emails even though I sold my ... Read Full Review
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By : 'Monica'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : RG40
Don't get burned like I did! Check the small print before signing up. If your sale falls through you are liable to pay the full fee and trust me, if that happens, PB won't put any further effort in selling your property! Stay well ... Read Full Review
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Cathy
By : 'Archana'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LE3
Unprofessional and Waste of Time This agent is not motivated to carry out viewings/ negotiate with the buyers/ sell the property as they receive their commission upfront. On multiple occasion Cathy from Purplebricks kept on cancelling the confirmed appointments on short notice, not considering ... Read Full Review
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By : 'M'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E9
Purplebricks is a scam. Avoid dealing with them. They are not estate agents in any capacity, they are just a marketing company,they just put your advert in a couple of websites and then, when u don't have any viewings for selling your property, they make fake viewings until the 14 days period ... Read Full Review
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By : 'Hayli'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( As a Vendor )
Sold price : £217000
Would you recommend ? : No
Postcode : CV10
<p>Absolutely horrific in every which way and angle!! I have honestly run out of words to describe this shambles of a “company” </p><p> Oh sold.. oh sold for £1, oh liquidised, oh now strike.. oh shareholders voted to liquidise again.. whatever next? </p><p> Place ... Read Full Review
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By : 'Stevie'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( As a Vendor )
Sold price : £300000
Would you recommend ? : No
Postcode : NG18
Shocking unprofessional agent. Take the money and run. We switched to a local agent and sold in days. Please read reviews on social media. Don't be tempted, this company are ... Read Full Review
By : Hayli
Jan 2, 2024Absolutely agree - they need taking...
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By : 'Chris'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CV34
Once they have taken their fee they're not interested. Calls go unanswered, emails take days to be replied to and they don't arrange viewings and/or don't show up for them. This has happened to me and my friends who listed with them. Estate agents cost more but they will get your ... Read Full Review
