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1.2/5, 494 Reviews
6% Recommended
67% sales valuation accuracy
46% letting valuation accuracy
22% sales fee satisfaction
22% letting fee satisfaction
Tom
By : 'Hads'
Services : Other()
Would you recommend ? : No
Postcode : CV6
An absolutely disgusting company it doesn't take much to go online and see thousands of negative reviews about Purplebricks. This disgusting company has been chasing me for money that I do not owe for almost a year now they have caused me great emotional distress and caused severe financial difficulty for myself I have taken it to the Osmo board and they have decided to side with Purplebricks despite all of the facts that are in place. Did you know that Purplebricks has a sub clause in their contract? That says they're allowed to take 28 working days from the last time they contacted you , this is just absolutely absurd. I have reported Purplebricks to trading standards to the Osmo odium board and I've tried to reason with them but they are acting Disgusting manor Threatening me over the phone and refusing to listen to my justification they put the house up for sale and for nine months I had four messages off housing manager and the property was not sold. I had over 30 viewings 26 of which were cancelled by purple Bricks due to no available agent I then found out two months into selling the property that the housing manager had agreed to work with me to sell the house was fired for conduct somehow six months later he was re-hired by the company became my housing manager again ignored all my calls messages emails and even when I went to the offices was completely ignored. This company is full of crooks and customer service advisors who are not there to assist you anything you have been promised by this company is simply a lie I would highly recommend that you go elsewhere as their advertisement lies. Their policy is corrupt and their communication is awful. I would happily take them to court if I need to because I don't believe in paying for a service that I have not received.
Purplebricks
Suite 7 First Floor, Cranmore Place, Cranmore Drive, Solihull, West Midlands
B90 4RZ
0800 810 8008
From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
---|---|---|---|---|---|---|---|---|---|
2 | 55 | 0 | 51 | 23 | 198 | 1 | 40 | 2 | 122 |
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 67.00% | 22% | £23,000 | £3,500,000 |
Lettings | 46% | 22% | £390 | £1,600 |
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Last updated at 12/13/2017, 8:19:08 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
By : 'Martina'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NG6
1 star Absolutely appalling experience with Purple Bricks. We had three offers accepted then rejected—each one more frustrating than the last. 1. Our first offer, made via a deal sourcer, was initially accepted. After providing all the required details, Purple Bricks came back and rejected it, ... Read Full Review
By : 'DAVID'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( Prospective Vendor/Buyer )
Sold price : £250000
Would you recommend ? : No
Postcode : SW20
I paid £1499 purple bricks to sell my flat. Myself and my partner wanted to see how it went before we considered selling our other 2 properties with Purple Bricks. The agent David Ireland made an online apprasil of the property I wasnt too comfortable with this and decided to read some ... Read Full Review
By : 'Andrew'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : GL14
What an awful experience from start to finish. Firstly, it is not free, (but surely everyone knows this by now?) unless you do literally everything yourself including your own marketing and advertising and good luck with that. If you want the usual things, photos, floor plan, a write up, ... Read Full Review
Tom
By : 'Hads'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Other
Would you recommend ? : No
Postcode : CV6
An absolutely disgusting company it doesn't take much to go online and see thousands of negative reviews about Purplebricks. This disgusting company has been chasing me for money that I do not owe for almost a year now they have caused me great emotional distress and caused severe financial ... Read Full Review
By : 'Susan'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( Prospective Vendor/Buyer )
Sold price : £250000
Would you recommend ? : No
Postcode : DN17
If I could give zero stars I would, conned my elderly mother out of nearly £1000 the rang her 6 months after advising it to tell her they were taking off the market as they were only advising for 6 months SHE WAS NOT TOLD THIS WHEN SHE SIGNED UP! She's had 3 viewings in 6 months absolutely ... Read Full Review
By : 'Kate'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : WA13
Please don't use them! They are incompetent. You'll never get to speak to anyone after you've paid the fee. They don't try and keep hold of buyers. Buy cheap buy twice. We didn't think it would happen to us but it ... Read Full Review
Vit
By : 'David'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : DN6
Told by the advisor who came Reece that it was a few of £899 for a boost advert package. This didn't have a time limit we was told. Checked the contract and it's 6 months time period which wasn't state in initial conversation. For this since February I've had a whopping 2 ... Read Full Review
By : 'Paul'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Other
Would you recommend ? : No
Postcode : SE6
Purplebricks failed to sell my flat and then dropped me like a stone. Even worse though was the failure to return my keys and fob. During Christmas and New Year someone entered my flat. Only one person could have done that and that was the person who never returned my fob and keys. Despite several ... Read Full Review
By : 'Alan'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : BN17
AVIOD AVIOD AVIOD - The organization was a complete mess, with pricing so unrealistic (50K) that it pushed me out of the market and caused my sale to collapse. They consistently misled me on pricing, and despite my repeated requests to lower the price, I ended up doing it myself online. When the ... Read Full Review
Mark
By : 'Sarah'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : HA0
I listed my property with Purplebricks and paid £900 to do so. After 4 months I had to de-list and write off the £900 cost due to the following reasons. 1. There is virtually no method of trying to communicate with potential buyers. You have to send 'Messages' through their app, which ... Read Full Review
By : 'Marie'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : ST3
The heartbreak purple bricks have caused myself has literally brought me to my knees, My Partner passed away and through my bereavement/grief I started to look for properties as I couldn't bare to live with those final sad memories at home, I made an appointment to view a property with purple ... Read Full Review
By : 'Chris'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : TF2
Poor experience - just wants the money then you never hear from them! Dont use - there is a reason why they are now free - you wont get feedback from veiwings and you wont get many ... Read Full Review
By : 'Alessandra'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : LS13
The sale of my property has yet to complete, and I don't like to leave negative feedback publicly, but Purplebricks has stopped responding to me since my property was damaged in their care, so unfortunately resolving the issue directly no longer seems to be an option. Purplebricks' ... Read Full Review
By : 'Wendy'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : PR26
Currently selling my house with Purple Bricks and it's terrible service. So far I've had a valuer, 2 different viewing agents who both live half an hour away in different directions, an account manager and now a negotiator who doesnt reply to my calls or emails even though I sold my ... Read Full Review
By : 'Monica'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : RG40
Don't get burned like I did! Check the small print before signing up. If your sale falls through you are liable to pay the full fee and trust me, if that happens, PB won't put any further effort in selling your property! Stay well ... Read Full Review
Cathy
By : 'Archana'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LE3
Unprofessional and Waste of Time This agent is not motivated to carry out viewings/ negotiate with the buyers/ sell the property as they receive their commission upfront. On multiple occasion Cathy from Purplebricks kept on cancelling the confirmed appointments on short notice, not considering ... Read Full Review
By : 'M'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E9
Purplebricks is a scam. Avoid dealing with them. They are not estate agents in any capacity, they are just a marketing company,they just put your advert in a couple of websites and then, when u don't have any viewings for selling your property, they make fake viewings until the 14 days period ... Read Full Review
By : 'Hayli'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( As a Vendor )
Sold price : £217000
Would you recommend ? : No
Postcode : CV10
<p>Absolutely horrific in every which way and angle!! I have honestly run out of words to describe this shambles of a “company” </p><p> Oh sold.. oh sold for £1, oh liquidised, oh now strike.. oh shareholders voted to liquidise again.. whatever next? </p><p> Place ... Read Full Review
By : 'Stevie'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( As a Vendor )
Sold price : £300000
Would you recommend ? : No
Postcode : NG18
Shocking unprofessional agent. Take the money and run. We switched to a local agent and sold in days. Please read reviews on social media. Don't be tempted, this company are ... Read Full Review
By : Hayli
Jan 2, 2024Absolutely agree - they need taking...
By : 'Chris'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CV34
Once they have taken their fee they're not interested. Calls go unanswered, emails take days to be replied to and they don't arrange viewings and/or don't show up for them. This has happened to me and my friends who listed with them. Estate agents cost more but they will get your ... Read Full Review