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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 280 Reviews
93% Recommended
95% sales valuation accuracy
96% letting valuation accuracy
95% sales fee satisfaction
95% letting fee satisfaction
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Graeme
By : 'Sanford Dickert'
Services : Letting(As a Owner)
Would you recommend ? : No
Postcode : EC1V
Review regarding Willmotts Property Management services: In the years Willmotts has been working with our block, we have seen a rash of Property Managers in and out of the relationship, and in the past year, our RTM has worked really hard to step up our relationship with Willmotts. Sadly, the PMs are not responsive (those Rosie has been wonderful), the director or the current PM is almost impossible to speak with or schedule a time (three one hour appointments in six months; and one cancelled after THEY pursued me to schedule the specific appointment and I shifted time to accomplish it). Their IT systems and business process to manage and maintain our finances have been slow, inaccurate and often confusing - and outright frightening. Even their letters to Leaseholders are fraught with confusion and have caused problems in their accounting accuracies, but even their letters lack sympathy for their customers who rely on their advice and service. Whilst this is a complaint on Trustpilot Review, we are STILL trying to work with them - especially such a storied company that has been around almost 100 years. Maybe a negative review might inspire them to engage and work to help out a proactive RTM working to make a better Property Management relationship work. It would be a sad day if they continued to try to cause a relationship -- that they fought hard to get from London Block years ago -- to whither and die. It makes a person wonder - do they actually care for our custom?
By : William Taper
Nov 22, 2024Hello, I am sorry about how it has worked out between you and Willmotts Service Charge Department and they have had to part waves with the Management company . I am glad Rosie has been of help and we wish you all the best for the future. As Willmotts Real Estate Agency we always strive to provide the best service possible and I am sorry if the Block Management Company has not provided this for you. I
By : Sanford Dickert
Feb 26, 2025William - thank you for the response - whilst it took a while to even see this response (it is now Feb 26th, 2025), your reply has me confused. You seem to suggest that the problem was with the Willmotts Service Charge Department - and they have have to part ways (not waves) with OUR Management Company? I am sorry - but this makes very little sense. WIllmotts -- after being such a poor performing PM -- where we tried desperately to work with the Sr Property Manager - finally improved AFTER receiving a Formal Complaint Letter and saying that they have "re-evaluated their business model to reduce engagement with smaller properties" - which is quite funny, since I have a list of single family homes and smaller RTMs Willmotts works with today. Now, after being served with a 2nd Complaint Letter - they still have not completed the handover for our NEW PM and are delayed in responding to the 2nd letter - even following their own procedure. While the Real Estate Company may be top-notch, the Property Management Company has been dismal in its performance - IMO. I attach the 2nd Complaint Letter for others to consume.
By : William Henry Owen Taper
Feb 28, 2025Many thanks Sanford, I understand your frustration, but this review is for estate agents not for block management hence why I am requesting it be removed. Please feel free to review block management company / department on Trustpilot / Google etc. I just feel its a bit unfair to tarnish the reputation the team has tried so hard over the years to build up and the clients it has helped. Best Wishes william
Willmotts
Willmott House, 12 Blacks Road, London, Greater London
W6 9EU
0208 222 9958
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 29 | 3 | 152 | 10 | 21 | 0 | 36 | 1 | 21 | 7 |
Complaints Procedure As a member of The Property Ombudsman we strictly follow their code of conduct. For full details please contact Willmotts.
Last updated at 10/3/2024, 3:09:00 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 95% | £212,000 | £1,500,000 |
| Lettings | 96% | 95% | £830 | £6,000 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Graeme
By : 'Sanford'
Branch : Hammersmith, Willmott House, 12 Blacks Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : EC1V
Review regarding Willmotts Property Management services: In the years Willmotts has been working with our block, we have seen a rash of Property Managers in and out of the relationship, and in the past year, our RTM has worked really hard to step up our relationship with Willmotts. Sadly, the ... Read Full Review
By : William Taper
Nov 22, 2024Hello, I am sorry about how it has worked out between you and Willmotts Service Charge Department and they have had to part waves with the Management company . I am glad Rosie has been of help...
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Solomon
William
By : 'Catherine'
Branch : Hammersmith, Willmott House, 12 Blacks Road
Services : Sales( As a Vendor )
Sold price : £625000
Would you recommend ? : Yes
Postcode : W12
Would highly recommend. William Taper was excellent- great communication and did what he said he was going to do - no ... Read Full Review
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William
By : 'mary'
Branch : Hammersmith, Willmott House, 12 Blacks Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W12
Great, friendly service from start to finish. Efficient communication ... Read Full Review
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Mel
By : 'Mark'
Branch : Hammersmith, Willmott House, 12 Blacks Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW6
Willmotts look after my rental flat near Putney Bridge both in terms of management and indeed finding new tenants as and when. I would thoroughly recommend their ... Read Full Review
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rosie
By : 'sapna'
Branch : Hammersmith, Willmott House, 12 Blacks Road
Services : Property Management
Would you recommend ? : Yes
Postcode : SW13
I have been working very closely with Rosie Goodall in relation to deed of covenants and other lease compliance documents. Rosie is so efficient with her communication ensuring i am responded to promptly with all the information needed to help me draft lease compliance documents. Working with Rosie ... Read Full Review
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William
By : 'Matt'
Branch : Hammersmith, Willmott House, 12 Blacks Road
Services : Sales( As a Vendor )
Sold price : £430000
Would you recommend ? : Yes
Postcode : SW13
Will was very proactive throughout the sales process. However, what was even more impressive was that he was always happy to have the occasional call to discuss market conditions etc throughout the decade which I owned the property. In my experience Will is one of a rare breed of agent who ... Read Full Review
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By : 'Dr.'
Branch : Hammersmith, Willmott House, 12 Blacks Road
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : W9
Sara Al Tahan, is an excellent, conscientious, extremely timely representative of Willmotts the managing agent. She has a fantastic personality, extremely good listener and first class performer, respondent and a great communicator. She is very quick on responding to problems and her problem ... Read Full Review
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Shahid
By : 'Tanya'
Branch : Hammersmith, Willmott House, 12 Blacks Road
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : W12
Looking for a block management company who will let your property fall apart while they ignore your emails? Look no further! Our lovely little block (in Shepherds Bush) has been badly neglected under Willmotts. Our roof has been leaking for over 4 YEARS. 2 surveyors said it needs to be fixed ... Read Full Review
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Mel
By : 'AJ'
Branch : Hammersmith, Willmott House, 12 Blacks Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W14
Willomtts is the best agency experience we have ever had in London! We have been renting a property from them throughout the past three years. They are professional, responsive in time manner and were always helping to solve all the emerging property’s issues while using modern digital ... Read Full Review
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By : 'Ian'
Branch : Hammersmith, Willmott House, 12 Blacks Road
Services : Property Management
Would you recommend ? : No
Postcode : SW6
If I could give zero stars, I would. Willmotts have been nothing short of a nightmare to deal with. Here's a summary of my abysmal experience: Unreasonable service charges: They have consistently raised our service charges without any proper consultation or justification. The lack of ... Read Full Review
By : Andy Mundy
Jul 25, 2023This is an unfair review, Willmotts disagrees with this version of events. The owner is required to settle annual service charges made under the lease – demanded as per lease provision -...
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Mel
William
By : 'S'
Branch : Hammersmith, Willmott House, 12 Blacks Road
Services : Sales( As a Vendor )
Sold price : £290000
Would you recommend ? : Yes
Postcode : TW1
Best estate agents across London. William and Mel have been extremely professional, responsive, and relentless to help us to rent and sell our property. I have trusted our property to them over the years and I have nothing but to be grateful to how good they have been. Thank ... Read Full Review
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Vitalia
By : 'Aoife'
Branch : Hammersmith, Willmott House, 12 Blacks Road
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SW18
Excellent support throughout 5 year tenancy. Our account manager Vitalia quick to respond to all queries and issues. Handy man Keith pleasant and helpful when required. Having lived in a number of rental properties with various agents in London, the service from Willmott's was by far the ... Read Full Review
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William
By : 'Clive'
Branch : Hammersmith, Willmott House, 12 Blacks Road
Services : Sales( As a Vendor )
Sold price : £625000
Would you recommend ? : Yes
Postcode : SW13
Sale of our Barnes Waterside apartment. Right from initial discussions about timing and strategy for selling the apartment, we received highly professional advice from William Taper. His knowledge of Barnes Waterside is second to none as Willmotts have long been managing agents of the whole ... Read Full Review
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Vitalia
Stuart
By : 'F'
Branch : Hammersmith, Willmott House, 12 Blacks Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W12
I found the Willmott team absolutely excellent. We let a flat through Stuart and everything went very smoothly, likewise Visalia was flexible throughout. I always found the team responsive and flexible, even through some tricky times. I would thoroughly ... Read Full Review
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Vitalia
Solomon
By : 'Liam'
Branch : Hammersmith, Willmott House, 12 Blacks Road
Services : Letting( As a Tenant )
Rent PCM : £1550
Would you recommend ? : No
Postcode : SW9
Don't expect anything from them as tenant. They don't reply to queries, need for help or changes. Their default is unhelpful and rude. We lived in a flat they rented out to us just before the 2nd and 3rd lockdown. What they failed to tell us, was that the landlord had not actually ... Read Full Review
By : William Taper
Aug 17, 2022Hi Liam, I am sorry about the issues you have had. I will look into what happened as this was a new build apartment when we took over the management. Regarding your deposit, we always makes sure that ...
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Solomon
William
By : 'Appan'
Branch : Hammersmith, Willmott House, 12 Blacks Road
Services : Sales( As a Buyer )
Sold price : £395000
Would you recommend ? : Yes
Postcode : SE23
Worked with Solomon and Will at Willmotts twice and they are both very helpful, honest and give sound advice. I highly recommend ... Read Full Review
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William
By : 'Emma'
Branch : Hammersmith, Willmott House, 12 Blacks Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW6
We bought a flat through Willmotts and can highly recommend them. Both William and Stuart were very helpful, efficient and kind. They made it a good experience which is so often not the ... Read Full Review
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Stuart
Solomon
By : 'Jacob'
Branch : Hammersmith, Willmott House, 12 Blacks Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW18
Both Stuart and Solomon have been really good to work with both before and during the tenancy. Stuart was really good showing us around the property and was even available outside office hours. Solomon has taken great care in keeping us updated and making the process as easy as ... Read Full Review
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William
Stuart
By : 'Sophie'
Branch : Hammersmith, Willmott House, 12 Blacks Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW6
Willmots Hammersmith were brilliant. They by far the most straight talking of the estate agents I met with and came back to me on questions swiftly, following up quickly where they needed further information. They were super at chasing up the seller/sellers solicitor when they went quiet, and in ... Read Full Review
By : William Taper
Aug 1, 2022Thanks so much Sophie! I hope you will be really happy in your new...
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Solomon
By : 'Cassandra'
Branch : Hammersmith, Willmott House, 12 Blacks Road
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SW15
Visit went great Very nice and smiley Answered to all my questions and was very helpful The whole transaction was done within a week Thank ... Read Full Review
