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3.2/5, 28 Reviews
56% Recommended
0% letting valuation accuracy
88% letting fee satisfaction
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By : 'Jonathan Jones'
Services : Property Management()
Sold price : £1800
Would you recommend ? : No
Postcode : IG5
Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals tenants and the third tenant wouldn't be referenced as she was pregnant and not working. I wanted professional tenants only but the estate agents were well aware I was pregnant myself and I feel they have made up a story based on my circumstances to play on my emotions and heart strings! I accepted the tenants based on the information I was presented. I later found out by the tenants themselves that they had no children and had never been pregnant, this was completely made up. The story I was told was completely fabricated by the estate agent Karun and Harry, they took advantage of me. A few months after the tenants had moved into the property I discovered from my neighbour that 6 people were living in the property and not the initial 3 that I was told. I spent over 20k refurbing my property and it's very disheartening to know that the people that are renting it out are not the only persons living in it. I booked in an inspection with the tenants directly and I was shocked to see several mattresses in the living room and next to the beds in both bedrooms! There was also a piece of paper sellotaped to my recently new and painted bathroom door which read, rules of the bathroom. It was clear more than 3 persons were living at the property. My neighbours have provided my with cctv from their ring door bell and I'm shocked. The estate agents manage my property however the tenants text and call me when issuesarise sooo what exactly is the management fee that I'm paying for? I have made many complaints about Karun and Harry to the owners of the estate agents, countrywide however these complaints have landed on deaf ears! I have made a complaint about the above because it has and is causing me so much stress… Countrywide who own Bairstow Eves have responded to my complaint saying that the references was a misunderstanding on the estate agents part and apologising… No resolution offered! It wasn't a misunderstanding, I questioned the referencing multiple times and each time I was assured. The referencing process is very strict with any estate agent so simply saying it was a misunderstanding is a lie! With regards to the extra persons living in my property, Bairstow Eves have said this wasn't the case at the start of the tenancy. Despite them managing my property, they haven't offered a resolution or told me what they are going to do to make things right! I have emailed them today informing them the tenants are in breach of their contact and the estate agents are not acting within my best interest! The customer service is awful at this estate agents and they continuously lie anyway they can to agree a deal! They do not take accountability for their mistakes and also have an excuse. There owners countrywide have not been helpful either. I'm currently obtaining legal advice and progressing this!! If you're looking for an honest estate agent, I would urge you to read my review first!
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 88.00% | £750 | £1,300 |
Bairstow Eves
31 High Street, Ilford, Greater London
IG6 2AD
020 8936 3016
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Zaheda
By : 'John'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : IG6
Very good service from this branch, Zahedan Begum in particular was always helpful with our inquiries and kept us abreast of everything that was... Read Full Review
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By : 'Jonathan'
Services : Property Management
Sold price : £1800
Would you recommend ? : No
Postcode : IG5
Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals tenants and the third tenant wouldn't be referenced... Read Full Review
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By : 'Roderick'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : IG1
I could not be happier with the service provided by Karun Singh,this was the first time I have rented a property and he made easy to get I all sorted for... Read Full Review
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Zaheda
By : 'Michael'
Services : Sales( As a Vendor )
Sold price : £500
Would you recommend ? : Yes
Postcode : IG6
Excellent service, took a bit of time but got there in the end. Must praise zaheda begum who looked after me, made it easy for me all that paper work (a mine field). So thank you bairstow Eves & thank you... Read Full Review
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By : 'Jeelani'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : IG2
I am writing to express my dissatisfaction with the service provided by your estate agents. During my recent interactions with them, I have encountered several instances of unprofessional behavior. This includes a lack of timely communication, failure to provide accurate information, and a... Read Full Review
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Kimberley
By : 'Tahmeena'
Services : Sales( As a Buyer )
Sold price : £435000
Would you recommend ? : Yes
Postcode : E18
Very happy with there service. Whole team was very supportive. It was great working with you towards to purchase of our property Thank... Read Full Review
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Mahnoor
Mark
By : 'Marvin'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : ME12
What an absolute shower of sh*t this company is... My daughter rents a flat through this shambles... The flat has now been condemned and she can't live in it... I personally have made hundreds of calls ( to which point my number now just gets cut off).. I've emailed about 15 times..... Read Full Review
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Kimberley
By : 'Shopna'
Services : Mortgages
Would you recommend ? : Yes
Postcode : E7
Have been dealing with Imogen and Kimberly who have been assisting me with trying to find a suitable property to buy and they have been very helpful. Always professional but also friendly at the same time. Thank you... Read Full Review
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Mahnoor
By : 'Alan'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : IG6
If you're trying to rent from then please run away. Dont believe in the good reviews as they are all fake. Bairsstow eve have left a review in my name which is fraud and fake I am shocked. After my bad experience, I thought let me warn people by leaving a review then I see a review in my name ... Read Full Review
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Mahnoor
By : 'Binal'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : IG3
I would like to say a big big thank you to Mahnoor Chaudhry for me a property that i was very insterested in the way she explained and found me a property i now can call home. The way everything went smoothly ,very good, fast and easy, I was very satisfied with the services of this company. Once... Read Full Review
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By : 'RodnVal'
Services : Sales( As a Vendor )
Sold price : £500000
Would you recommend ? : Yes
Postcode : IG5
All the staff at Barkingside were so supportive and we felt really valued as clients. They worked extremely hard for... Read Full Review
Fair
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By : 'Valnrod'
Services : Sales( As a Vendor )
Sold price : £500000
Would you recommend ? : Yes
Postcode : IG5
The staff really care about their clients and work very hard to help in every way they can. They made sure everything went... Read Full Review
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Kimberley
By : 'Hilary'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : IG2
I chose Bairstow Eves as the sole agent to sell my house recently as they appeared to have the best understanding of the market for my type of property. They demonstrated excellent team work, as every one of the sales executives was up to speed with the progress of the sale and they kept me... Read Full Review
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Kimberley
By : 'Miguelf.'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : IG1
Thank you Kimberley Money, Manager, for the excellent, professional, friendly assistance I experienced from all your outstanding "Team" providing outstanding service. Well done... Read Full Review
In this vendor's experience......Excellent and well earned.
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Kristofer
By : 'Gabi'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : IG5
Kris did a fantastic job for me!!! He has helped me a lot! I got all the help all the way to completion! I recommend it to everyone!!! Perfect... Read Full Review
Fees were quite high but everything was worth all pennies!
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Kristofer
Julia
By : 'Rita'
Services : Letting( As a Tenant )
Rent PCM : £1245
Would you recommend ? : Yes
Postcode : IG6
We were very happy that we found this Agency in Barkingside. Kristofer and Julia helped us a lot, they were very helpful and cooperative. When we first arrived in the office Kristofer straight away knew that what kind of flat suit for us, he was excellent. As we saw the property we rent it on the... Read Full Review
usual, as it should be, I think
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By : 'Joyce'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : IG2
Excellent service very helpful from start to finish.Very professional and knowledgeable.Kristofer kept me updated guidance.Efficient and... Read Full Review
Fees very satisfactory
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Kristofer
By : 'Joyce'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : IG2
Kristofer was polite excellent from start .Very efficient and professional kept me updated from start to finish .Very patient... Read Full Review
Affordable fees
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By : 'dave1974'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : IG5
stay away, these guys are a cowboy outfit. very unscrupolous tatics to bump up price. didnt returns calls, gave me the run around, and wasted my time by unhonest practices. no point going through complaint process... Read Full Review
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David
By : 'Simon99'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £395000
Would you recommend ? : No
Postcode : IG5
Was compelled to write a review after terrible experience dealing with these guys. All smooth up to getting the offers or when money is concerned, then they refuse to answer the phone or return calls, almost ignoring correspondence so sale agreed elsewhere! Both myself and the seller lost out as it ... Read Full Review