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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
3.6/5, 30 Reviews
69% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
44% letting fee satisfaction
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Lillie
By : 'Renter in Horsham'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : RH13
Horrendous , incompetent and guilty of illegal activity. Horsham branch: By far the worst group of people I’ve ever had to deal with in a company. My property is supposed to be “managed” by them which basically involves them continually scolding me and warning me not to speak with my landlady despite my landlady and I having a great working relationship. It became clear why they do this. Most recently they made an illegal attempt to raise my rent by an astonishing £100 this year, far above the average rises. My landlady, and the property owner, told me this was without her permission which she had expressly to,d them they needed. They had increased rent every year previous, highly like;y the same. In terms of managing the property, they have not once helped when the flat needed work, plumbing etc. I had to arrange that all myself. They didn’t help with the alarms going off. In the 5 years I rented from them, they promised on many occasions to get back to me about various issues - not once in 5 years has a single employee at this joke company got back to me or kept their promise, they are useless unprofessional salespeople uninterested and incapable of anything except trying to make a profit or commission. I am moving out now, thank god, and need to check my electricity meter the final bill. Rather incredibly none of them know where it is. They said they would contact my landlady to ask which is in itself ridiculous. I have in the last month trying to move out emailed and called them 5 times to get this simple piece of information. They have never got back to me, I eventually contacted my landlady and asked they’d asked her. She said they did some time ago. Yet no one has contacted me, and further to this my landlady was relying on her understandably hazy recollection. That is not good enough. They are paid to manage the property but are lazy unprofessional and completely incompetent. In order to resolve this I have emailed them again, having had enough of the tiresome disingenuous attitude on the phone. First came an automated response saying she was on annual leave and no one would be checking her emails. Which reminds me that when I was halfway through resolving a maintenance issue once I got cut off and no follow up. I later learnt whoever it was went off on holiday left all their cases halfway done and no one their bothers checking or doing their job. I had no functional water in the sink. They are desk cowboys. I tried sending the email a second time to neither of their employees replying to a previous chain with her. I got another automated response saying no such email there. It’s a joke and I intend to take legal action regarding the illegal attempt at a rent raise. Do not use them or rent through them. When they wanted me ti sign a contract or renew at an illegal raised price they continually bombarded me with communications. Yet when you do sign they can’t be bothered to reply or communicate with you at all and have no interest in managing your property which is their job, a very simple one that requires no skill whatsoever at all. Avoid at all costs,
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £590,000 | £1,100,000 |
| Lettings | 100% | 44% | £950 | £1,600 |
Cubitt & West
Grandford HouseCarfax, Horsham, West Sussex
RH12 1EB
01403 269268
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Lillie
By : 'Renter'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RH13
Horrendous , incompetent and guilty of illegal activity. Horsham branch: By far the worst group of people I’ve ever had to deal with in a company. My property is supposed to be “managed” by them which basically involves them continually scolding me and warning me not to speak with my landlady... Read Full Review
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Rebecca
Kirsty
By : 'Jacqui'
Services : Sales( As a Vendor )
Sold price : £955
Would you recommend ? : Yes
Postcode : RH12
I'd like to thank the whole team at the Horsham branch for going above and beyond. It wasn't an easy journey the whole time, through no fault of theirs. Despite that, they kept me up to date, were friendly and approachable and nothing was too much trouble. Carl, Rebecca, Kirsty, Vic... Read Full Review
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Kirsty
Rebecca
By : 'Wrigley'
Services : Sales( As a Vendor )
Sold price : £1100000
Would you recommend ? : Yes
Postcode : RH12
Our Experience from start to finish on sale and purchase of our properties was extremely positive. All of the staff from the Manager Carl to the sales team Rebecca and Kirsty were professional caring and sensative to our needs all the time . The corordination and management of both selling and... Read Full Review
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By : 'Joanna'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : RH11
I would not recommend Cubit and West to manage your property. They are not reliable. In my case, I have to chase them to do a proper job all the time. E.g. renewal of the tenancy agreement. always delayed getting the tenant to sign. As a result, I lost 2 or 3 months worth of the increased rent... Read Full Review
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George
By : 'Tracy'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : RH12
Would never recommend this company took my holding deposit then got told we couldn't go ahead with renting as apparently got a ccj which I haven't an told would get our holding deposit back which we haven't.,I've left 5 messages an sent emails and still no... Read Full Review
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By : 'Brett'
Services : Letting( As a Tenant )
Rent PCM : £1225
Would you recommend ? : No
Postcode : RH12
Moved in and had a few snags on the electrics not working. Nothing has been done since February. Not even had a working over for the last 6 weeks. Cigarette butts found in dishwasher after an apparent professional clean which I'm yet to see the invoices for. Not one call has been made... Read Full Review
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Emily
By : 'RB'
Services : Letting( As a Tenant )
Rent PCM : £1525
Would you recommend ? : No
Postcode : SM2
When I moved into property cubit and west people were so nice and helpful but when I left the property, I had the worst experience with this agency and they only favour landlords and no say for tenants at all. For tiny repairs they took almost half of my deposit money instead having it repaired... Read Full Review
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George
By : 'David'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : RH16
Great experience all in all, extremely helpful throughout every step and updates were provided on the regular. Great customer service and very... Read Full Review
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Maria
By : 'Goran'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RH13
Great service received from Maria Gunning, very helpful she is a star ⭐️ from beginning to the end from Horsham... Read Full Review
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By : 'Emma'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RH12
Being new to selling a house, the team at Cubitt & West made the whole experience seem straightforward. They were very helpful in all aspects of the process, and gave some very helpful advice. I would definately recommend them to anyone wanting to sell their... Read Full Review
By : Sue Elwin-Holden
Mar 25, 2022Many thanks for your kind words, Emma. We hope you are enjoying your new...
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Lisa
Rebecca
By : 'Peter'
Services : Sales( As a Buyer )
Sold price : £590000
Would you recommend ? : Yes
Postcode : RH12
We bought a property that was being marketed by Cubitt and West. The sales agent, Rebecca, was very efficient and professional, and found out the answers to any questions we had. The progress chaser, Lisa, kept us up to date with what was happening regarding our purchase. All in all, a good... Read Full Review
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By : 'Ruth'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : PO2
Cubitt and West are the best company if you are a tenant as they put your needs above those of the landlords who instruct them and pay fees. You don't have to pay market rent as they don't want to upset you and don't worry about paying rent at all they won't even chase it or... Read Full Review
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Stephen
By : 'Steve'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : No
Postcode : RH12
I was a tenant for 6 months and I have to say that Cubitt and West were the worst letting agents I've ever had. They were; slow to deal with issues when I moved in (4 months to fix one of the issues), didn't respond to emails, lack of follow up with Landlord so I had to keep chasing them... Read Full Review
Expensive but in line with peers, industry issue.
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By : 'Luciano'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN14
Absolutely shit the worst estate agents in the country. Absolute rubbish better off using Mickey mouse and co they would do a better... Read Full Review
Bad
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Vicki
Vicki
By : 'Hannah'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : RH12
This is the worst company I have come across for customer service in a long time. The attitude of maintenance staff is unhelpful and they were willing to leave a young family without heating and hot water, as well as leaving us locked out of the property as they have no master key. Repairs have... Read Full Review
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Sarah
By : 'Julie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RH13
Excellent service, Sarah was thorough, organised and helped me acquire this perfect property for my needs. I needed somewhere within my price range for my business, son and especially our lovely greyhound. The house ticked all the... Read Full Review
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Sarah
By : 'Ryan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RH12
Sarah went the extra mile on many occasions to ensure that I got the property I wanted, and to make sure everything went as smoothly as possible. I can't recommend Sarah and Cubitt and West enough, without their extra effort I wouldn't have got the flat I... Read Full Review
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By : 'Maf'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RH13
A very professional and friendly service. All documents were clear and timely. The only thing to mar the experience is not getting all the keys after 1... Read Full Review
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Sarah
By : 'Tom'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RH12
Sarah was very helpful and responded to my emails quickly and accurately. However the maintenance department haven't yet answered an email I have sent regarding problems in the property. When I have called they say they will get back in touch and never... Read Full Review
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By : 'Sarah'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : RH12
* Took 3 weeks to put my property on right move * I paid £100 for professional photos, I took half a day off work to be at home when they arrived and they didn't turn up due to an admin error * Signed a sole agency agreement as they were very good at selling the company being 'Horshams number... Read Full Review
