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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
3.7/5, 31 Reviews
67% Recommended
75% sales valuation accuracy
33% letting valuation accuracy
100% sales fee satisfaction
70% letting fee satisfaction
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By : 'Sufyan Patel'
Services : Letting(As a Tenant)
Sold price : £1950
Would you recommend ? : No
Postcode : SE10
Iv rented from a few different agencies but this has to be the worst with the way Canary Wharf staff members have treated me during my tenancy at a property managed by this company. It has been a nightmare of a tenancy and I wouldn’t wish it on my enemy, I’m glad the landlord helped but the staff were not helpful at all. I avoided raising this during my tenancy to avoid any issues with my deposit as I faced so many issues already and didn’t want to add on at the time. I rented a property and ever since the viewing, I have constantly been lied to about the fixes that would be made to the property, a clean before I moved in, and other things that were never done. I dealt with an agent named Arsida Kalimashi, who had poor communication and sold me a pack of lies. When I complained to her manager, Maria Reynolds, she also lied on behalf of her employee. The property had many viewings on the day I visited, so I couldn't see it properly, but it looked okay. Arsida mentioned all the things that would be fixed and also lied about which furniture would remain in the property. To make matters worse, she told the landlord that I had seen and accepted the inventory list when, in fact, she never sent it to me and lied about it. I took the property under the condition that it would be deep cleaned and issues fixed, but guess what? It wasn't done at all. I can’t express how poor the condition of the property was: broken fittings, a stinky and moldy sofa and washing machine, marks all over the flooring, a dead soil bag and an old table on the balcony, a loose front door handle, an oven in very bad condition, broken freezer drawers, a heavily stained mattress, and more! Arshida had one job! She did not even visit the property before I moved in to see everything was okay, and no one from Chestertons visited the property either. They only seemed interested in their commission and lied at all costs to get it. In the end, I arranged a cleaner myself, and the landlord was sent the invoice. To top it off, I complained to her manager, Maria Reynolds, who was even worse than Arsida. She lied to my face, claiming that Arshida had checked the property but showed no proof. Anyone with common sense would know that this property was not ready a tenant, and it is, then you are absolutely deluded. NEVER AGAIN! The headache from walking into the property it was a relief to leave and not be paired with this company. My experience at another agency now has been so much better and it’s nice to know not all agencies are like Chestertons. I have no faith this complaint will go anywhere but I hope you prove me wrong.
No procedure set.
Last updated at 12/12/2016, 6:59:51 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 100% | £350,000 | £370,000 |
| Lettings | 33% | 70% | £1,200 | £2,800 |
Chestertons
28 Harbour Exchange Square, London, Greater London
E14 9GE
020 7510 8300, 020 7510 8310
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Sufyan'
Services : 2
Sold price : £1950
Would you recommend ? : No
Postcode : SE10
Iv rented from a few different agencies but this has to be the worst with the way Canary Wharf staff members have treated me during my tenancy at a property managed by this company. It has been a nightmare of a tenancy and I wouldn’t wish it on my enemy, I’m glad the landlord helped but the staff... Read Full Review
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Rod
By : 'Na'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £350000
Would you recommend ? : No
Postcode : E14
Very patronising approach from the agent and lack of transparency in process of a flat sale around seller’s motivations. Deeply disappointed- waste of time and money, will not use this agents... Read Full Review
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By : 'Q'
Services : Letting( As a Owner )
Rent PCM : £1950
Would you recommend ? : No
Postcode : E14
I'm a landlord and my property is being managed by Chestertons Canary Wharf Office. First of all, Chestertons have always been very very slow in responding my query or email. I once chased about my query for 3 weeks and then at the end of 3rd week when I tried to follow up again, I received... Read Full Review
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By : 'Anthony'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E14
I wish we have done some research before letting these individuals dealing with our property. Once the tenants paid the full fees and rent in advance, the agents correspondence stopped when we started asking what happened to the funds paid by the new tenants There were hidden fees, (some were... Read Full Review
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By : 'Pratik'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
i am a tenant in one of the properties managed by chestertons in London. They are the worst when i comes to providing service to the tenant or helping tenants cordinate with landlords. even minor repair works which are urgent and impact the living conditions in flats managed by them takes months... Read Full Review
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By : 'Andrew'
Services : Letting( As a Tenant )
Rent PCM : £2100
Would you recommend ? : No
Postcode : E14
The worst experience I have ever had interacting with any business, ever. The list of problems gets worse as you go down: I spent 6 months in the property and they were terrible as a management company, e.g. the heating system and bath were broken which they refused to fix. When I left they... Read Full Review
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Bradley
By : 'Moitrayee'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
We are extremely happy with Bradley specially for being patient with us after we miscalculated our notice and would have lost this property. He ensured we get it and had that trust and faith in us which speaks volumes of how generous and kind he is. We wish him all the very best... Read Full Review
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By : 'Michele'
Services : Letting( As a Owner )
Rent PCM : £2100
Would you recommend ? : No
Postcode : SE10
Chestertons are by far the worst lettings agency in London. I used them for 4 years to let my property and it was not an enjoyable time. When they found me a tenant for my property I was excited, the offer was lower than I wanted but I went with it. Chestertons held back key information which I ... Read Full Review
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Bradley
By : 'Piotr'
Services : Letting( As a Tenant )
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : E14
I need to say that Bradley's approach to customer service is truly exceptional. He at first conducted a very detailed interview to understand our needs and expectations. Seeing several properties in one go was great and very comfortable as he drove us with a company car the whole time.... Read Full Review
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Bradley
By : 'Rocio'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : E14
Thank you Bradley, your guidance during the renting process has been excellent. You are very nice and very good professional in your sector. Thank for all your... Read Full Review
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Bradley
By : 'Chisato'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
Had a great customer experience with Chestertons in Canary wharf. Bradley helped me a lot understanding what I was looking for and showing me a lot of flats. Thank you so much... Read Full Review
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Bradley
By : 'Shemona'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
Good flat search experience I had with Chestertons. They invest time in understanding your requirements and suggest you flats accordingly. I will highly recommend Bradley as he has helped me in finding a desired flat in Canary. He understood the requirements and budget I had and negotiated with the ... Read Full Review
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Bradley
By : 'Etienne'
Services : Letting( As a Tenant )
Rent PCM : £2800
Would you recommend ? : Yes
Postcode : E14
We had a great experience working with Bradley. He paid close attention to our core requirements and designed for us an efficient tour of 4-5 properties that suited our needs and then helped us negotiate an agreeable contract with the landlord. We definitely recommend using him as an... Read Full Review
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Bradley
By : 'K'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
Bradley provided us with fantastic support in finding a flat in Canary Wharf. He went above and beyond in his negotiations with the landlord on our behalf. We always felt that he had our best interests in mind and was friendly and approachable throughout, keeping us updated regularly on the... Read Full Review
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Bradley
By : 'Mia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
Brad has been great in helping me find my flat. He understood what I was looking for and was very diligent in helping with the transition. Great agent to work with. I was very... Read Full Review
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Bradley
By : 'Irene'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E16
We are having a really great experience searching for a property to rent with the help of Bradley as he has meet our exact requirements on each flat he has been showing us. We haven't has a better customer service experience from any agent in London so... Read Full Review
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Bradley
By : 'Catrinel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
Really great experience searching for a property to rent with the help of Bradley Jenkins. He has gone above and beyond to scout for properties that meet our exact requirements and he has been incredibly efficient at planning the viewings to suit our busy schedule and make the most of our time.... Read Full Review
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Bradley
By : 'Andres'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : E14
Bradley has been very kind, patient, and he has adapted to everything we asked for. He was always there in the moments we need him, answering all questions. We are very happy to have gone through this process with... Read Full Review
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Bradley
By : 'Nikolay'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : E14
I was very happy with Bradley and the property I looked at. He helped me with all of my questions and worries. He made a very positive impact on me for the flat. I haven't had a better customer service experience from any other agent in London so far. I know that if I have any questions I can ... Read Full Review
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Rod
By : 'Peter'
Services : Sales( As a Vendor )
Sold price : £370000
Would you recommend ? : Yes
Postcode : E14
Property Sold. A really good service in difficult times. Would highly recommend. They worked extremely hard, keeping me informed, and especially during the buyer negotiating process, assisted with moving things forward to... Read Full Review