The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
1.6/5, 23 Reviews
18% Recommended
100% letting valuation accuracy
64% letting fee satisfaction
Share On : 
By : 'ArcherBassetRubbish'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : CV1
I began my tenancy with Archer Basset on 28th June 2013, since that date I have had multiple issues with my property but also issues with getting them resolved aswell! They advertised it as a fully furnished property and also said that all appliances are in working order. My fridge didn't work so all my food went mouldy and I was not made aware of this issue. Reported it straight away and it took around 2 weeks for someone to come out and replace it for me which meant I had to continuously buy fresh food every few days (spent more money!) It doesn't stop here... There is dampness in the bathroom under the sink where the pipes have been boxed over with wood- I reported this on the day I moved in and to this date NOTHING HAS BEEN RESOLVED. I continuously contact them to get an update and they just say the same thing "LEAVE IT WITH ME AND I WILL GET HOLD OF THE LANDLORD AND CONTRACTOR" which never bloody happens. That's not it!!...My window in my bedroom has been broken for 8 weeks and the house is FREEZING COLD- winter is coming and its going to get worse if they don't fix it. I've had to shove a towel in front of it to keep the cold out. To make matters worse the gas meter that I have fitted has debt on it from PREVIOUS TENNANTS which I am having to pay off which means I never have heating. Its ridiculous. To put the icing on the cake whenever I have called them regarding this issue they say that they have no record of me reporting it...REALLY?!! My boiler was classed as unsafe and also my fireplace isn't use able in the dining room!! Microwave isn't even safe to use- it nearly blew up on me when I tried to use it the day I moved in. There are also minor issues like pen on the bedroom walls (they tried to wash it off or something because there are marks on them) Its now getting to the point that I don't feel secure in this property, it doesn't feel like home at all its horrendous. Its warmer outside then it is in here! MY FRONT DOOR IS BROKEN I CANNOT LOCK IT PROPERLY, I feel the need to place my chair in front of it just to know nobody can get in. Oh yes I almost forgot to mention that the back gate is broken (the landlord actually came to the property unannounced which I'm 100% sure isn't allowed it has to be 24hr minimum notice) and he said that this is how the house was broken into previously!!!! AND THAT HASN'T BEEN FIXED YET ITS BEEN A MONTH SINCE. Due to all these issues I am wanting to escape this house but in doing so I was told by Kirsten at AB that I would need to pay the following fees; £180 termination fee, £297 re-letting fee for landlord and also I would have to pay the rent until the got another tennant to move in. THIS DOESN'T SEEM TO APPEAR IN MY CONTRACT SO WHAT ARE THEY TALKING ABOUT?! Also I have to have the landlord agree with me moving out, if they don't I am still tied to the tenacy agreement. I can see from the other reviews that I am not the only one who has suffered or is suffering with so many issues and AB as a letting agency. So anyone out there who decides to rent/buy/advertise a property JUST DON'T DO IT!!!
been a good agency from the start and actually done there job properly and provided me with a good service.
No procedure set.
Last updated at 10/9/2019, 2:51:41 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 64.00% | £550 | £1,350 |
Archer Bassett
5-6 Greyfriars Court, Coventry, West Midlands
CV1 3RY
024 7623 7500
Share On :
By : 'Graham'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : CV3
The viewing was nice, but the after treatment was quite the opposite. I stressed a timeframe to relocate to the area from another part of the country work purposes, but had to keep chasing Archer Bassett an answer as to whether my application was successful or not the property I hoped to rent.... Read Full Review
Share On :
By : 'Lucy'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : CV6
Left without hot water and heating for over 2 weeks in freezing temperatures. Poor communication and little sympathy. Tenant well being is not a priority in my opinion and despite raising concerns on a regular basis I am no further forward and advised to purchase temporary electric heaters until... Read Full Review
Share On :
By : 'Simon'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : CV1
Archer Bassett has provided agent services for me for over a decade, and I have found their customer service consistently excellent. They are speedy, efficient and have a thorough understanding of their field of work. Sam and Kirsten in Coventry City Centre are exceptionally... Read Full Review
Share On :
By : 'Yok'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : No
Postcode : CV5
Despite the work of many people, it is of poor quality than 2-person agents. Bad company, stay away. Keep your money and your mental... Read Full Review
Share On :
By : 'Ian'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : No
Postcode : CV6
Awful service from a complete shambles of an unprofessional company. Please avoid if you can and go elsewhere, there are many more agents out there who will care, not give you attitude and cause stress and cost you... Read Full Review
Share On :
By : 'Grigor'
Services : Letting( As a Tenant )
Rent PCM : £640
Would you recommend ? : No
Postcode : CV5
Hi Everyone, Please avoid the agency. It is for your own good. There are countless negative experiences with then. To start with the slow handling of the documents. The application process took them over a month to get sorted. Then they started to rush us to move into the property. We agreed... Read Full Review
By : Peter
Oct 23, 2021I'm sorry that your fell let down, it is not our fault that the landlord did not have the property ready for you, although you had paid and signed the tenancy had the landlord had not signed by the...
Share On :
By : 'Stephen'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : PL14
If you are thinking of renting out a property, I suggest you do your homework. There are other options to... Read Full Review
By : Peter
Oct 23, 2021Steve, we noted your comment, but are you the same landlord who has just recently let a property through us, perhaps you would like to contact us directly to discuss why you felt the need to write...
Share On :
By : 'Stingy1'
Services : Surveying
Sold price : £650
Would you recommend ? : No
Postcode : CV1
Bunch of customer hating profit orientated idiots, especially the males at hertford street. Connells is around the corner. Take my advice don't use this... Read Full Review
Share On :
Nikita
By : 'burcak'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CV3
I rented my current flat with Archer Bassett in Coventry when I first moved to the UK from abroad. It has been almost 2 years. From the first day onwards, Archer Bassett was super helpful in everything, property management, accounts etc. They have been super responsive during these extraordinary... Read Full Review
Share On :
By : 'mxc'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CV6
I rented from archer and basset my neighbour got me evicted by contacting archer and basset archer and basset never sent me a letter about my music being loud but i was thrown out unlawfully i also did not like anyone who worked in archer and basset because they are bloody... Read Full Review
bad
Share On :
Nikita
By : 'Paige'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : CV2
We have been dealing with Nikita in referencing, we are kept in the loop at each stage and things are done in a timely manner. Brilliant service especially compared to local estate agents we have used... Read Full Review
Reasonable
Share On :
By : 'Jackie'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CV4
They do not do their job . We had full management and basically it was all a waste of money . They never reply to phone calls or emails . House is in a terrible condition under their care . Highly recommend you do not use this agency .... Read Full Review
Bad
Share On :
By : 'MsThomas'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CV4
As a Landlord my experience is awful. They have not kept records of communication and didn't even issue a 12month contract when my tenant asked. Very rude staff and one staff member asked my tenant not to complain because they would get fired!!! There are other agents ...use... Read Full Review
Share On :
By : 'FrustratedinCov'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CV5
Absolutely appalling service; this letting agent will be polite and lovely with you, up until the point that they have your money. They refused to complete repairs for the entire year that I rented with them, which caused me extensive damage to personal property. And don't expect them to get back... Read Full Review
Share On :
By : 'Fed'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : CV2
Absolutely appalling lettings agent. I own a property next to a rented property managed by Archer Bassett and have had months and months of difficulties trying to arrange a repair to a pipe which affects my property. They are very rude and keep informing me that the job has been raised yet there... Read Full Review
Share On :
By : 'lee'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : CV6
We viewed the property in February 2013. We applied (paying the fees as requested) and stated that if we were to take the property the broken windows must be repaired, the broken plug sockets must be repaired and the large quantity of discarded furniture, rubbish, shopping trolleys and old clothing ... Read Full Review
Share On :
By : 'TH89'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CV2
Absolutely shocking, We are a large landlord with over two hundred properties, Archer Bassett managed three of our properties originally however we have now managed to remove two from them. They are still "managing" one of our properties as we are unable to instruct them until the tenant... Read Full Review
Share On :
By : 'ArcherBassetRubbish'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CV1
I began my tenancy with Archer Basset on 28th June 2013, since that date I have had multiple issues with my property but also issues with getting them resolved aswell! They advertised it as a fully furnished property and also said that all appliances are in working order. My fridge didn't work so... Read Full Review
been a good agency from the start and actually done there job properly and provided me with a good service.
Share On :
Cara
Jodie
By : 'Joe'
Services : Letting( As a Tenant )
Would you recommend ? : No
The property was advertised as a 3 bedroom semi-detarched property with a 2 toilets and one bathroom. While viewing the property before renting, we were informed that the toilet downstairs was faulty but would be fixed. Due to the fact that we needed to relocate urgently, we paid and moved in. The... Read Full Review
By : fred
Sep 26, 2012well done for showing others what ripping of B* these peole are .. there are other reviews which say the same thing about this company on google...
Share On :
By : 'Ex'
Services : Letting( As a Owner )
Would you recommend ? : No
A terrible experience as a landlord. If you are a landlord looking for an agency to work on your behalf DO NOT GO TO ARCHER BASSETT. They say in the inspection reports that nothing's wrong and everything's clean. When we went to see the property ourselves believing that these were true, found... Read Full Review
By : Archer Bassett
Oct 1, 2012We are sorry you feel this way; please contact us as a matter of urgency so we can resolve your query. While we are aware that we are not perfect we strive to offer the best service to all our...