Despite what other people said about their experience with this company and specifically with agent Asma, I was very pleased with the service that they provided. She is a good and responsible agent, very passionate and helpful when we struggled with getting some... Read Full Review

I have had nothing but great experiences when dealing with Albany. The friendly, quick, and professional responses I receive whenever I contact them with queries is excellent. We have done few renewals until we bought outback own house, when we left the property we had our deposit without any... Read Full Review

Avoid like the plague. Problem after problem. Unable to get things repaired in a reasonable time scale. Book the same people to deal with faults, wait in all day and they don’t turn up. The icing on the cake is that they tried to not return the deposit and wanted to charge another... Read Full Review

I pay 500£ for one house end I want my money back I pay 4 weeks ago end I call meny times about money end... Read Full Review

Having first told the agency of current situation and in need of a quick process. The Agency reassured me it was possible to complete renting process within week. Had to deal with 3 different member of the team, none of whom actually got back to me when they said they will and the process kept... Read Full Review

PLEASE DO NOT SIGN UP WITH THIS AGENT. They are crooks and do not know how to communicate. They are unprofessional and the worst company I have worked with. The number of failures from this company is unreal. They will take your money and not do their... Read Full Review

Do not trust this estate agent in Plaistow, they so misleading and promise you everything. Having tenants from these people you will be in problems. I'm struggling at the moment and going through court proceedings. They are no help they just good to take extortion amount of... Read Full Review

I had an awful time with previous tenants and was looking online for a new estate agent. I saw this agent and left a message to call me. They contacted me within a few hours and the same night came to view the property. I began to read loads of bad reviews online about this agent and was really... Read Full Review

I have had a great expectance with Albany since I bought and rented my property. I disagree with all of the comments made by... Read Full Review

As we liked a flat in barking, we went to pay da holding deposit. They took £500 and told us to submit our documents in 2 days. But they were asking for some random documents . And they put property back on market again for rent while referencing process is on. I acted like a new tennent and... Read Full Review

We'll I have great service from albany and all of the staff. My 4 bedroom property was promptly rented and a lovely family moved in. They are paying market price and property is maintained well. I can only advice people to deal with albany. If you have envy questions please feel free to... Read Full Review

Albany rented our flat out to a lady and after a year I was informed that this lady had moved and somebody was trying to change the name on the council tax. The lady herself said her mother was moving in though albany claimed the previous lady still lived there. This lady eventually failed to pay... Read Full Review

All the reviews made by all the customers below are very surprising . Cannot believe that someone can say bad word about Albany as my experience has been very good. Can only say Thank you as they have given me good tenants and have provided a very good customer service from all staff. If you want ... Read Full Review

Albany was given notice to good tenants that they put in my property every years so that they can find new tenants so they may get another letting fee from me. i complained about it to a guy called Zain who said'' he was the manager there and just staff and then i find out that he is the owner... Read Full Review

Wow just read the reports regarding this incompetent agency. They have given me nothing but grief they have my money and refuse to return, will not answer any calls. Place awful tenants in and they trash the place. They are con merchants and there is nowhere to complain about them unless you go... Read Full Review

I would like to warn all landlords to stay well clear of this company especially a man by the name of Zain who has defrauded me of my £1000 deposit which was never returned. He has several court cases on at the moment and do not be surprised if when you decide to leave because of the poor service... Read Full Review

My daugher paid this agency £1775.00 to rent a studio flat in Beckton. We made the payment on the 29th of January 2013, signed the contract and collected the house key on the 30th January. My daughter packed her stuff to move in on the 4th of February 2013 and realised the landlord had changed... Read Full Review

Avoid at all Costs, If I could give a minus score I would. Rented my home out last year as my wife had offer of dream job abroad and we had lots of offers from different agents. I was new so decided on management for experienced help. Stated as it was our home and had recently been refurbished... Read Full Review

Very poor service and very poor customer service. Was misled by the agent and the service I paid for was not completed. Unfortunately discovered this after the contract had been signed. They refused to refund any of the charge, even though they admitted they had not completed the work that was paid ... Read Full Review