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4/5, 19 Reviews
79% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
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By : 'Ahbugger'
Services : Sales(As a Buyer)
Would you recommend ? : No
Postcode : S80
I bought a property that was advertised by Whitegates. To be honest we overlooked the property for months because the photos were pretty bad but we got around to it eventually. I booked an initial viewing and they informed me that the seller would be carrying out the viewing rather than one of their agents. I asked for the seller's mobile number in case we got lost or were running late. “No,†I was told, “we don't do that.†Once we had seen the property I called them to put in the offer and they got straight in touch with the seller and then got straight back to me - happy days. After a bit of back and forth we settled on a price and terms. Whitegates were to take it off the website straight away, put up a sold sign and stop marketing it. The rest was up to me and the seller. Three days later I got a call saying that “There is a lot of interest in the property†and “ would I like to book another viewing?†I asked why the property was still being marketed. A lot of mumbling later and after two trips to ask someone else I was told “We'll keep it on for a bit then mark it under offer, then sold.†I asked whether this was on the sellers instructions and reminded him that it had been agreed that the property would be taken off the website and that no further viewings would be carried out. The guy blustered a bit and then hung up. Two months later the property is still being advertised online. Apparently “viewing is highly recommended.†It turned out that they were so hands off that I didn't have to deal with them for the rest of the process. The day before we completed I called them to ask who I would be picking the keys up from. “Why do you want to know?†they demanded. "I'm not sure we can tell you that." I told them I'd bought the property and needed to know who had the keys. “Who are you?†came the reply. Personally I'm ok with this sort of incompetence from 16 year old salesmen belt-feeding out cut price dishwashers to the masses but less keen on it when I'm dealing with very highly paid property specialists who work in an arena where transactions are either tens, or more often hundreds, of thousands of pounds. Make your own mind up but I wouldn't touch them with a bargepole. I didn't enjoy dealing with them as the buyer but I feel really bad for the seller who essentially got nothing more than a bad photographer and an expensive and inaccurate messaging service.
By : T
Apr 7, 2014Thank you for bringing your concerns into the public forum so that we can reply accordingly. If you would like to call us on our sales telephone number, we can discuss this matter further and obviously let us know what property this is concerning. Kind regards
By : Ahbugger
Apr 17, 2014Hi T, Thanks for replying to my review although to be honest I did not do it in order to thrash this matter out with you - I have already spoken to your sales staff (remember they guy hanging up on me in the review) about my concerns and it was pretty clear that the bloke neither understood nor cared what was going on and happily declared outright that he would continue to act against the terms of my agreement with your client. Hardly an inducement for me to call you again. In any case this review isn't a complaint that I expect you to action, it's a warning to the rest of the world about your business practices. By all means use it to improve yourselves if you wish but please don't mistake this as a cry for your attention. I'm doing just fine by myself thanks. All the best
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Whitegates Estate Agents
3 Newcastle Avenue, Worksop, Nottinghamshire
S80 1EY
01909 481886
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Unhappy'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : S25
I had an offer accepted on a house through Whitegates; they advised to inform them when mine was sold. The next day they phoned me again to say that the house was mine but if anyone came along who could move straight away, it would be theirs. I believe a junior member of staff phoned me in error... Read Full Review
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Jasmine
By : 'jane'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : S80
UNDER NO CIRCUMSTANCES DO NOT GO TO SELL YOUR HOUSE OR RENT YOUR HOUSE BY WHITEGATES, WORKSOP BRANCH. THEY HAVE KNOWINGLY ATTEMPTED TO GET PAID DOUBLE THE SALES FEES. They have taken �3,000 of my money from the sale of my property in an attempt to defraud me. I sold my property through their... Read Full Review
Terrible
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By : 'Ahbugger'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : S80
I bought a property that was advertised by Whitegates. To be honest we overlooked the property for months because the photos were pretty bad but we got around to it eventually. I booked an initial viewing and they informed me that the seller would be carrying out the viewing rather than one of... Read Full Review
By : T
Apr 7, 2014Thank you for bringing your concerns into the public forum so that we can reply accordingly. If you would like to call us on our sales telephone number, we can discuss this matter further and...
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Kim
By : 'Sharon'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : S80
We rented out our property for 3 years with Whitegates Worksop and we were very happy with the service. All correspondence and arrangements were dealt with by Kim Wilkes in a prompt professional manner. The property was returned to us as expected. We would use their services... Read Full Review
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Kim
Jasmine
By : 'James'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : S81
I would highly recommend renting a property through the Whitegates lettings team in Worksop. Kate Ryan the MD, Kim Wilkes and Jasmine Hilton were all very professional and a pleasure to deal with. We had a very challenging landlord and any other agent would have walked away from our problems, but... Read Full Review
By : Kim
Jan 10, 2013Dear Mr & Mrs Tuck, Thank you for your review, it is very much appreciated. We wish you all the best of luck in your new home. Kate, Kim and...
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By : 'Fulford'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Tried to view a property with these agents on several occasions, with them saying every time we could not view it but could put in an offer???? Then they said the property was sold but infact contracts had not been exchanged and it was still under offer. The property is being sold for at least... Read Full Review
By : Whitegates Worksop
Sep 14, 2012While we would never encourage an offer without a viewing some clients do not want any other viewings after an offer has been accepted. Each property and each vendor have different circumstances that ...
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By : 'ducati749r'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Overall Whitegates in Worksop are good agents. They found a tenant for us fairly quickly in these hard times. Their staff are always courteous on the phone and in... Read Full Review
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Kim
Jasmine
By : 'Johntc'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Being the first time i have rented i had read a few horror stories of landlords and letting agents but i have to say that from the first meeting with Kim and Jasmine they guided me through the renting process and allayed any concerns i had. I've now been renting for almost a month and as with... Read Full Review
By : Kim Wilkes
Aug 30, 2012Thank you for taking your time in reviewing the Worksop Office, your thoughts are greatly...
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By : 'John'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
I used Whitegates to sell a property and purchase a property at the same time. Jasmine dealt with both sale and purchase and she was excellent throughout the procedure. She kept in regular touch with me and updated me regularly and I could not have asked for more. Whitegates also recommended a... Read Full Review
By : Kim Wilkes
Aug 24, 2012Thank you for taking your time to review the Worksop Office, this is greatly...
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By : 'Jenny'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
I was asked to find 2 apartments/houses to rent for High level Management in the Worksop (radius 20 miles) After looking on Rightmove – I found the apartments as they are new build and 2 bedrooms I thought I would view them. I have dealt with Jasmine and Kim throughout the whole rental... Read Full Review
By : Worksop Office
May 31, 2012Thank you for taking your time to review the Worksop...
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Kim
By : 'kim'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
My Agent found another landlord for me so I could stay where I wanted to stay I loved the apartment that I was in. It was really quick and was sold within a couple of weeks Im really pleased with whitegates and I wont move agents if I have to... Read Full Review
By : Kim Wilkes
Apr 21, 2012Thank you for taking your time to review the Worksop Office. It is greatly...
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By : 'Lyndsay'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Still trying to sell my house, but they are always friendly, keep me updated, and are really trying for me despite the poor market at the... Read Full Review
By : Jasmine Hilton - Property Specialist
Apr 21, 2012Thank you for your review. It's greatly...
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Kim
Jasmine
By : 'D'
Services : Letting( As a Owner )
Would you recommend ? : Yes
I was reccomended Whitegates a few years ago by a friend following the brillaint service they recieved when letting a property. After reviweing costs against other letting agents (Which were far more expensive than whitegates) and realising the benefits of having the assistance of having someone ... Read Full Review
By : Kim Wilkes
Mar 26, 2012Dear Mr Sutton, Thank you for reviewing the Worksop Office and I look forward to our future business dealings. Kim...
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Kim
By : 'Mrs'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Have dealt with Whitegates over a number of years now and they always do an excellent job managing my properties.Carol and Kim have proved to be first class and will always sort out any problem without hesitation. Quarter visits and reports together with rent payments and statements are always on... Read Full Review
By : Kim
Mar 14, 2012Thank you for taking the time to review the Mansfield Office, we really appreciate your...
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Kim
By : 'Steve'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Kim has always acted in a professional and timely manner when dealing with my flats. its not always easy satisfying the tenants but I know Kim works hard to do... Read Full Review
By : Kim
Mar 14, 2012Steve, Many thanks for a positive review, I look forward to our continued business...
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By : 'Lindy'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : Yes
Excellent Service in all areas, without doubt the best letting agent in the area. Still got the personal touch, nothing was too much... Read Full Review
By : Avril Davis
Mar 12, 2012Thank you for taking the time to review the Worksop Office, we really appreciate your...
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Kim
By : 'tony'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Handled the tenancy from start to finish. When needed to recover monies from the tenant for damage Kim acting in a very professional way and negotiated a deal that suited both sides. She also obtained quotes for work... Read Full Review
By : Kim
Mar 14, 2012Tony, Many thanks for the positive review, I look forward to continuing business with...
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By : 'Mr'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
We sold our property and bought our new property with Whitegates. They gave us a great profesional service and help thoughout the sale and... Read Full Review
By : Branch Manager
Mar 22, 2012Many thanks for the positive review and congratulations on your new...
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By : 'Julie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Excellent service. Everything dealt with efficiently and professionally. Always on hand to help and responds quickly to our queries. Dealt well with purchaser and agreed sale quickly. Very... Read Full Review
