The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
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4.9/5, 139 Reviews
100% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
91% letting fee satisfaction
This company is no longer in business.
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 100% | 100% | £69,999 | £990,000 |
Lettings | 100% | 91% | £825 | £2,700 |
Elizabeth Pryce
1 High Street, London, Greater London
E11 2AA
020 8989 3322
Elizabeth Pryce Ltd
COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers.
If, however, you do have a complaint and have been unable to resolve the matter informally, please write to the person you have been dealing with, including as much detail as possible.
What will happen next?
• We aim to send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint and we aim to send you a written outcome of our investigation within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We then aim to write to you within 15 working days of receiving your request for a review, outlining our final response.
We aim to resolve all matters as quickly as possible. However, inevitably some issues will be more complex and might take longer to investigate so the above times are guidelines only. It is possible that key staff might be on leave or we might need to seek legal advice or confirmation on issues pertaining to the complaint.
If, after 8 weeks of us receiving your complaint, you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months
of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through
this in-house complaints procedure, before being submitted for an independent
review.
Last updated at 11/21/2016, 9:13:27 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Bruce
Neil
By : 'Helen'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E18
The team at Elizabeth Pryce Wanstead were incredibly helpful, offering excellent advice and diligently following up with all parties during the process. The team were reliable, courteous and had a wealth of knowledge of the market.... Read Full Review
Good
Bruce
By : 'Lee'
Services : Sales( As a Vendor )
Sold price : £307000
Would you recommend ? : Yes
Postcode : E17
Bruce went the extra step in helping us with the sale of our flat. Several obstacles appeared along the way and at all times Bruce ensured open communication between all parties in reaching a successful conclusion to the sale. He provided us with regular updates and was able to liaise effectively... Read Full Review
Well earned and fair.
By : 'Jonathan'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : E11
Great experience with Elizabeth Pryce Wanstead over the course of our three year tenancy. Viewing and application process was straightforward and efficient, and always quick to respond to needs and questions. Highly recommend and would certainly use again if we're ever back in the... Read Full Review
Standard
Nick
By : 'Parool'
Services : Letting( As a Owner )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : E12
Nick has taken the worry out of letting our property. He took the time to understand our needs and has been supportive throughout. He gave us sound advise and helped us to find the right people to carry out works at reasonable prices as well as speedily. He has been thoughtful and reliable and... Read Full Review
Good
Andy
Nick
By : 'Carmen'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E11
It has been a great experience being a tenant with Elizabeth Pyrce. Any issues during my tenancy has been dealt with quickly and... Read Full Review
Andy
By : 'C'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E11
Having lived in many countries and been both a landlord and tenant, I can honestly say that the team at Elizabeth Pryce Wanstead have by far been the best Agents I've ever dealt with. They stand out from the typcial property management model. It has really been a pleasure renting a property through ... Read Full Review
Bruce
By : 'Rachel'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E11
Bruce helped the process of buying my first London property run as smoothly and comfortably as possible. No query was too large or small and emails were answered quickly and comprehensively, often outside office hours. Friendly, professional and encouraging, this is the best service I've received... Read Full Review
Bruce
By : 'Angela'
Services : Sales( As a Vendor )
Sold price : £312000
Would you recommend ? : Yes
Postcode : E11
Bruce made my first experience of selling a property very easy. I live overseas and he kept me informed through out the process with frequent emails. He provided market information so I could make informed decisions which I appreciated given I am so removed from it not living in London currently. ... Read Full Review
Very good.
Andy
By : 'Olly'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E11
I have been renting properties for the last 15 years and I can without any doubt, that Elizabeth Pryce have been the best by far. On the few occasions that I needed to contact them regarding the fantastic flat in which I was living they were quick to resolve the issue and did so without question. ... Read Full Review
Fair and worth the money.
Bruce
By : 'Andy'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E11
Never would I usually spare the time to review an estate agent, but Bruce @ Elizabeth Pryce, Wanstead is a worthy exception. He is from a different mould to your average estate agent. It was a seamless process at the top the chain thanks to his hard work, approachable manner and excellent... Read Full Review
N/A
Bruce
By : 'Katrina'
Services : Sales( As a Vendor )
Sold price : £345592
Would you recommend ? : Yes
Postcode : E11
I could not recommend an agent more highly! The first sale fell through on a legal technicality and Bruce picked up and ran with the second sale with the same tenacity and upbeat attitude. He created demand in the market and got a fantastic price for me. Despite me being overseas, he kept in... Read Full Review
The fees were reasonable.
Bruce
By : 'Leah&Sam'
Services : Sales( As a Buyer )
Sold price : £69999
Would you recommend ? : Yes
Postcode : E11
Bruce has been extremely helpful and pleasant every step of the way with our purchase. Thank you Bruce. Leah and... Read Full Review
Bruce
By : 'Mrs'
Services : Sales( As a Vendor )
Sold price : £380000
Would you recommend ? : Yes
Postcode : E17
Bruce has been excellent throughout the process of the sale of our flat. He pays attention to every detail and ensures that he keeps us updated regularly by phone and email. He liaises well with all the people involved to ensure that there was continuous progress. He has been... Read Full Review
Good
Bruce
By : 'DG'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : IG13
Bruce did a really good job in what was a complicated sale, always keeping me updated on how the house sale was progressing and returning my calls/emails in very quick... Read Full Review
Good value for money
Andy
Bruce
By : 'Debbie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E18
Rented property for over 7 years through this branch. Andy and his team on the letting side where always professional, helpful and friendly. Any issues where dealt with fully and quickly. I wish we could have continued to rent through this agency as other agencies do not have the same... Read Full Review
No issues - fair
Bruce
By : 'Tom'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E11
Bruce was helpful through the whole purchase and always kept us up to date. He also help push the deal though for a swift... Read Full Review
Bruce
By : 'Mr'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E11
I am very happy that I chose this estate agency to sell my property. I found them very professional from the start to the end and would recommend them to anyone. Bruce was so helpful and took away a lot of stress from my husband always keeping us up to date on what was happening. Thank you... Read Full Review
Good
Good
Bruce
By : 'L.'
Services : Sales( As a Vendor )
Sold price : £280000
Would you recommend ? : Yes
Postcode : IG5
Bruce has made the whole experience of selling entirely painless on my part. He constantly keeps me updated and has recommended services that I have used that I have found professional and... Read Full Review
Good service for a good fee.
Good service for a good fee.
Bruce
By : 'David'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E11
Working with Bruce Hall has been an absolute pleasure. During stressful times, he handled any obstacles or concerns not only professionally but also with a personal touch. We could not have asked for a better service I would strongly recommend using him. Thanks for all you help... Read Full Review
Nick
By : 'Ryan'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : E11
Nick showed me and my partner a few properties and was great. He drove us between them and even went back to the first one we viewed as we really liked it. He helped the whole process go smoothly once we had an offer accepted by the landlord. Went the extra... Read Full Review
The same as over agents.
The same as over agents.