By : 'Mr' Services : Letting( As a Tenant ) Rent PCM : £1200 Would you recommend ? : No Postcode : RH13
Mar 25, 2022
People found this helpful2
On the first day tenancy was due to begin the following was discovered.
Broken boiler
Broken cooker
Broken dishwasher
No fire alarms
No valid gas safety check
No heating or hot water
No cleaning undertaken
Black mould throughout
Brown speckled mould throughout
Signs off water ingress in numerous... Read Full Review
Services : Letting( As a Tenant )Date: 25th Mar 2022
On the first day tenancy was due to begin the following was discovered.
Broken boiler Broken cooker Broken dishwasher No fire alarms No valid gas safety check No heating or hot water No cleaning undertaken Black mould throughout Brown speckled mould throughout Signs off water ingress in numerous areas Damp walls in areas Smell of mould and damp causing cough Unusable showers x2 Broken front door lock No postbox key No evidence of parking spot listed on tenancy agreement
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Gascoigne Pees - A ...
Share On :
5 Star Review
Moss
Nigel
By : 'Marina' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : GU3
Feb 5, 2021
People found this helpful0
Afrer all the difficulties with Brexit & Covid 19 Gascoigne Pees in Guidford managed the unmanageble. Moss needs to be applauded and found our buyer - Lovely man to deal with - Nigel brought everything to its conclusion and kept in touch all the way and always gave firm and sound advice... Read Full Review
Afrer all the difficulties with Brexit & Covid 19 Gascoigne Pees in Guidford managed the unmanageble. Moss needs to be applauded and found our buyer - Lovely man to deal with - Nigel brought everything to its conclusion and kept in touch all the way and always gave firm and sound advice through the process - would reccommend to anyone looking to sell or buy through them.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Helpful and ...
Share On :
5 Star Review
Chloe
By : 'Rania' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : GU4
Sep 3, 2020
People found this helpful0
Chloe is very responsive and quick to reply to any of my questions, getting back to me as soon as possible.
Gascoigne Pees in Guildford are very professional and ... Read Full Review
Services : Letting( As a Owner )Date: 3rd Sep 2020
Chloe is very responsive and quick to reply to any of my questions, getting back to me as soon as possible. Gascoigne Pees in Guildford are very professional and helpful.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Differing agreement issued to ...
Share On :
1 Star Review
By : 'Robert' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : GU1
Jan 10, 2020
People found this helpful3
We have used Gascoigne Pees Guildford's letting Dept and
subsequently found that they had issued two different tenancy agreements, missing out a vital clause deliberately on the tenants copy which resulted in a financial loss of £325 to the landlord. The Branch Manager agreed that ... Read Full Review
Services : Letting( As a Owner )Date: 10th Jan 2020
We have used Gascoigne Pees Guildford's letting Dept and subsequently found that they had issued two different tenancy agreements, missing out a vital clause deliberately on the tenants copy which resulted in a financial loss of £325 to the landlord. The Branch Manager agreed that GP had clearly acted wrongly and offered to pay for our resultant loss. Unfortunately when we came to claim we found that he no longer worked for GP and we were told to start a formal complaint for an issue that we thought was resolved. We have now been strung out for several months eventually been offered £100 compensation for their act of negligence. We are utterly appalled especially as they "pride themselves on the care for their customers and their ability to take care of the complexities of all property transactions on their behalf." To be clear they deliberately changed the tenants agreement from the one the landlord has signed and agreed with GP.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Countrywide is a ...
Share On :
2 Star Review
By : 'Recent' Services : Sales( As a Vendor ) Would you recommend ? : No Postcode : GU1
Jun 2, 2019
People found this helpful6
Agency's membership of Countrywide, which also provides legal advice and mortgages to buyers, is not a help to sellers. Created a conflict of interest in our view, conversations by-passed our legal team, and with other factors resulted in a lower effective price and higher relative fee.... Read Full Review
Agency's membership of Countrywide, which also provides legal advice and mortgages to buyers, is not a help to sellers. Created a conflict of interest in our view, conversations by-passed our legal team, and with other factors resulted in a lower effective price and higher relative fee. Unhappy.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Excellent ...
Share On :
5 Star Review
Rachel
Graham
By : 'Duncan' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : GU1
Mar 25, 2019
People found this helpful0
The flat we purchased through Gascoigne Pees was passed to their rental department who managed to find a tenant as the sale was completed. At all times we were kept informed of developments and the whole transaction was completed without any problems and to our total... Read Full Review
Services : Letting( As a Owner )Date: 25th Mar 2019
The flat we purchased through Gascoigne Pees was passed to their rental department who managed to find a tenant as the sale was completed. At all times we were kept informed of developments and the whole transaction was completed without any problems and to our total satisfaction.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Friendly, efficient, and ...
Share On :
5 Star Review
Rachel
Chlöe
By : 'Happy' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : GU24
Mar 19, 2019
People found this helpful0
Friendly, efficient, and professional service. It only took six days from Rachel's first visit to having three prospective tenants for me to choose... Read Full Review
Services : Letting( As a Owner )Date: 19th Mar 2019
Friendly, efficient, and professional service. It only took six days from Rachel's first visit to having three prospective tenants for me to choose between.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Excellent lettings ...
Share On :
5 Star Review
Rachel
Chloe
By : 'Jamie' Services : Letting( As a Owner ) Rent PCM : £1555 Would you recommend ? : Yes Postcode : GU1
Mar 18, 2019
People found this helpful0
Rachel and Chloe at the Guildford Office were fantastic when re-letting my property. They both went above and beyond the expectation of an agent and provided a professional, personal and efficient service. Both are a credit to the organisation and I would highly recommend either to arrange your... Read Full Review
Services : Letting( As a Owner )Date: 18th Mar 2019
Rachel and Chloe at the Guildford Office were fantastic when re-letting my property. They both went above and beyond the expectation of an agent and provided a professional, personal and efficient service. Both are a credit to the organisation and I would highly recommend either to arrange your next letting!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Consistently good ...
Share On :
5 Star Review
Rachel
By : 'Ian' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : GU2
Mar 14, 2019
People found this helpful0
We have always had a cheerful and helpful response to our queries and have consistently received good advice. The impression we get is that our concerns matter and that we are valued as... Read Full Review
Comments on Agent Fees
We have received a very good deal - good service at a moderate fee
Services : Letting( As a Owner )Date: 14th Mar 2019
We have always had a cheerful and helpful response to our queries and have consistently received good advice. The impression we get is that our concerns matter and that we are valued as clients
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Friendly Professional ...
Share On :
5 Star Review
Jasmine
Graham
By : 'David' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : GU4
Feb 22, 2019
People found this helpful0
Excellent service provided by the team at Gascoigne Pees Guildford and, in particular, Jasmine. Very responsive to my requests. Extremely quick to find a replacement tenant and negotiated well on my behalf. I highly recommend Jasmine and the team for their professional and friendly... Read Full Review
Services : Letting( As a Owner )Date: 22nd Feb 2019
Excellent service provided by the team at Gascoigne Pees Guildford and, in particular, Jasmine. Very responsive to my requests. Extremely quick to find a replacement tenant and negotiated well on my behalf. I highly recommend Jasmine and the team for their professional and friendly service.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
The best in the ...
Share On :
5 Star Review
By : 'Elishea' Services : Letting( As a Tenant ) Rent PCM : £900 Would you recommend ? : Yes Postcode : GU2
Jan 18, 2019
People found this helpful0
Excellent team of lettings staff in the Guildford branch. All very focused on making your experience efficient and friendly. They helped myself and my partner find something short notice and managed to make the whole transition to a new place effortless! The entire team had a part in this move and... Read Full Review
Services : Letting( As a Tenant )Date: 18th Jan 2019
Excellent team of lettings staff in the Guildford branch. All very focused on making your experience efficient and friendly. They helped myself and my partner find something short notice and managed to make the whole transition to a new place effortless! The entire team had a part in this move and I cannot recommend them enough for their service. It's all about the team, and this team of people is exceptional!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Very good agent to deal ...
Share On :
5 Star Review
Sophie
By : 'Duncan' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : GU1
Jan 14, 2019
People found this helpful0
We have found Gasscoigne Pees to be an extremely professional agent to deal with. Both Sophie and Alex have worked hard to make our purchase progress with ease and i hope that we will now continue to use the rental departments services with the same degree of... Read Full Review
Comments on Agent Fees
As a purchaser we have not been involved with fees but i would imagine they would be inline with others within the town.
We have found Gasscoigne Pees to be an extremely professional agent to deal with. Both Sophie and Alex have worked hard to make our purchase progress with ease and i hope that we will now continue to use the rental departments services with the same degree of success.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Superb ...
Share On :
5 Star Review
Chlöe
By : 'Superb' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : GU1
Jan 8, 2019
People found this helpful0
I have had such good, prompt and helpful service from the Lettings team. I had many questions and posed a couple of potential problems but everyone I spoke to - Jasmine, Lauren, Chloe and many other staff were incredibly patient and kept me up to date throughout.
I would like to thank them and... Read Full Review
Superb snd friendly service said about Gascoigne Pees
Services : Letting( As a Tenant )Date: 8th Jan 2019
I have had such good, prompt and helpful service from the Lettings team. I had many questions and posed a couple of potential problems but everyone I spoke to - Jasmine, Lauren, Chloe and many other staff were incredibly patient and kept me up to date throughout. I would like to thank them and cannot recomend them highly enough. Jo Adam
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Sale of apartment, despite it ...
Share On :
5 Star Review
Sophie
By : 'Alex' Services : Sales( As a Vendor ) Sold price : £530000 Would you recommend ? : Yes Postcode : GU2
Dec 28, 2018
People found this helpful0
Sophie assisting us with an unexpected sale of our property after we had taken it off the market. It had been on sale for a long period and we had strategically decided to withdraw it, but Sophie had introduced clients who returned later with an excellent offer. This concluded in the sale of the... Read Full Review
Comments on Agent Fees
Fees were as agreed on the contract. Given the fact that Sophie had brought back clients who had seen the apartment so many months before, and the offfer was entirely acceptable, we were happy to pay the fees.
Services : Sales( As a Vendor )Date: 28th Dec 2018
Sophie assisting us with an unexpected sale of our property after we had taken it off the market. It had been on sale for a long period and we had strategically decided to withdraw it, but Sophie had introduced clients who returned later with an excellent offer. This concluded in the sale of the property. Her service throughout the process was excellent.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Excellent ...
Share On :
5 Star Review
Elishea
By : 'Happy' Services : Sales( As a Buyer ) Sold price : £430000 Would you recommend ? : Yes Postcode : GU2
Dec 3, 2018
People found this helpful0
I first started dealing with Elishea Cox 2 weeks ago. From the start she was helpful, knowledgeable and very friendly. She gave me some great options and helped me secure the perfect house for my families future. She went over and above to get the deal done and was just a breath of fresh air... Read Full Review
I first started dealing with Elishea Cox 2 weeks ago. From the start she was helpful, knowledgeable and very friendly. She gave me some great options and helped me secure the perfect house for my families future. She went over and above to get the deal done and was just a breath of fresh air through the whole process. Highly recommended
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Helpful and ...
Share On :
5 Star Review
Sophie
By : 'Henry' Services : Sales( As a Buyer ) Sold price : £735000 Would you recommend ? : Yes Postcode : GU3
Nov 19, 2018
People found this helpful0
We have successfully completed our move to the Guildford area, and Sophie at Gascoigne-Pees dealt with our house purchase. The circumstances of the purchase were complex, but we found Sophie to be very helpful at every stage of the process. Sophie was able to facilitate access to the property... Read Full Review
We have successfully completed our move to the Guildford area, and Sophie at Gascoigne-Pees dealt with our house purchase. The circumstances of the purchase were complex, but we found Sophie to be very helpful at every stage of the process. Sophie was able to facilitate access to the property when required, and maintained excellent communications with the vendors. Unfortunately during the conveyancing process, the sale of our own property fell through, which really delayed our purchase. Sophie was able to manage this difficult process with complete professionalism. She was very pro-active in moving the conveyancing process forward, and was easy to get hold of when we needed her. The Gascoigne-Pees office have been having some problems with their phone lines, but we managed to get round that! Hopefully the phone problems are now sorted.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Great ...
Share On :
5 Star Review
Graham
Daisy
By : 'Highly' Services : Letting( As a Owner ) Rent PCM : £1775 Would you recommend ? : Yes Postcode : GU3
Nov 15, 2018
People found this helpful0
Great partnership with Gascoigne Pees over the last 6 years in renting out our home. Professional, efficient, realistic and approachable. I'd recommend them as property management... Read Full Review
Services : Letting( As a Owner )Date: 15th Nov 2018
Great partnership with Gascoigne Pees over the last 6 years in renting out our home. Professional, efficient, realistic and approachable. I'd recommend them as property management suppliers.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Sophie Major was ...
Share On :
4 Star Review
Sophie
By : 'Hilary' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : GU3
Nov 13, 2018
People found this helpful0
Out of the 3 estate agents I used to value the property, I felt Gascoigne Pees were the most realistic and pragmatic. I felt comfortable in giving them the task of selling the house.
There have been some administrative hick-ups, but these were nothing to do with Sophie Major who dealt with the... Read Full Review
Services : Sales( As a Vendor )Date: 13th Nov 2018
Out of the 3 estate agents I used to value the property, I felt Gascoigne Pees were the most realistic and pragmatic. I felt comfortable in giving them the task of selling the house.
There have been some administrative hick-ups, but these were nothing to do with Sophie Major who dealt with the sale. I found her to be efficient, professional and personable.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Excellent ...
Share On :
5 Star Review
Chloe
By : 'Evelyn' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : GU2
Nov 13, 2018
People found this helpful0
Chloe Prynne, from start to finish finding me a suitable property to rent, was extremely helpful throughout what for me was a first experience at renting. Every stage was explained clearly and even more important if I had a query, and I had many, and had to phone her, she was always prompt in... Read Full Review
Services : Letting( As a Tenant )Date: 13th Nov 2018
Chloe Prynne, from start to finish finding me a suitable property to rent, was extremely helpful throughout what for me was a first experience at renting. Every stage was explained clearly and even more important if I had a query, and I had many, and had to phone her, she was always prompt in replying.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
good ...
Share On :
5 Star Review
Chlöe
Lauren
By : 'Muyuan' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : GU1
Nov 4, 2018
People found this helpful0
she is very responsible. She and I booked the time and arrived on time. When I have some questions, she will reply to me immediately.
Have problems to communicate in timeï¼its very... Read Full Review
Services : Letting( As a Tenant )Date: 4th Nov 2018
she is very responsible. She and I booked the time and arrived on time. When I have some questions, she will reply to me immediately. Have problems to communicate in timeï¼its very important.
The UK's Largest Customer Review Website for the Property Industry
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3/17/2023, 9:34:37 AM by allAgents