How Homesure Helps You
Buying, selling, renting or letting a home can be a stressful and complex time, but it doesnt have to be.
You want:
- Clear pricing with no hidden costs
- Regular feedback & updates
- A helping hand through the complex stuff with clear, plain English
- Friendly, no nonsense advi
ce from experts who care
-Help and advice on every aspect of dealing with your property
This is what HOMEsure promises to provide you with.
We are passionate about property and we are passionate about providing the highest level of customer service. This powerful combination means that we can provide you with the best options to sell your home.
By : 'David' Services : Letting( As a Owner ) Would you recommend ? : No
Mar 6, 2025
People found this helpful
I have numerous letting properties with Homesure and after a poor customer service experience, I left a ONE STAR review. I received numerous phone calls and emails from Homesure asking me to retract this from Trust Pilot as it looked bad on their ratings. They sent an email stating that due to the... Read Full Review
Services : Letting( As a Owner )Date: 6th Mar 2025
I have numerous letting properties with Homesure and after a poor customer service experience, I left a ONE STAR review. I received numerous phone calls and emails from Homesure asking me to retract this from Trust Pilot as it looked bad on their ratings. They sent an email stating that due to the onestar review, they feel it is no longer viable to our working relationship. This response has further validated another ONE STAR performance. Joe McGown from lettings is the reason this review, and it is a shame how one single employee can severely damage the otherwise strong reputation of Homesure. This employee is a CLOWN 🤡 and deserves a job at Billy Smart's Circus
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
From the initial property ...
Share On :
5 Star Review
Lucy
Tia
By : 'Paul' Services : Sales( As a Vendor ) Sold price : £134950 Would you recommend ? : Yes Postcode : L16
Jun 14, 2023
People found this helpful0
From the initial property viewing to completion, Homesure have been extremely helpful throughout the whole process.
They have kept me informed and were always happy to help with any queries I had along away, offering advice and guidance.
A special thank you to Lucy and Tia whom I dealt with... Read Full Review
Services : Sales( As a Vendor )Date: 14th Jun 2023
From the initial property viewing to completion, Homesure have been extremely helpful throughout the whole process.
They have kept me informed and were always happy to help with any queries I had along away, offering advice and guidance.
A special thank you to Lucy and Tia whom I dealt with most; however, the whole team are a credit to the company.
I wouldn't hesitate to use Homesure in future or recommend their services to others.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Since the onset and many ...
Share On :
5 Star Review
By : 'Parveen' Services : Letting( Property Management ) Would you recommend ? : Yes Postcode : L10
Mar 28, 2023
People found this helpful0
Since the onset and many years of being a client with Homesure I can only sing praises for the amazing platinum first-class service I have received from every member of the team in each and every aspect of required services from Lettings, Sales, Accounts and their Maintenance departments, not to... Read Full Review
Services : Letting( Property Management )Date: 28th Mar 2023
Since the onset and many years of being a client with Homesure I can only sing praises for the amazing platinum first-class service I have received from every member of the team in each and every aspect of required services from Lettings, Sales, Accounts and their Maintenance departments, not to mention their attentive and proactive customer service interactions. Every member of the collective team have always, and without fail provided an exceptionally outstanding service throughout. I commend each and every person at Homesure for exceeding gold standards of service, and always with a friendly and professional manner at all times. Their high-quality work ethics, enthusiasm, customer liaisons, and proactive interactions in all aspects is noteworthy, in that they really take the time to listen to your needs and execute the necessary actions to get results in a speedy and timely manner. Would absolutely recommend this company for their services. Homesure certainly know and have what it takes to set the bar high amongst Estate Agency Professionals. It has been a great pleasure to have been their client over the years and I thank you ALL deeply again for your friendly and dedicated faultless services. Wishing you all the best. Parveen
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
From start to finish Tia and ...
Share On :
5 Star Review
Tia
By : 'Lucy' Services : Sales( As a Buyer ) Sold price : £130000 Would you recommend ? : Yes Postcode : L8
Mar 28, 2023
People found this helpful0
From start to finish Tia and other members in the team were accommodating, professional, organised and friendly. She really seemed genuinely invested in the process and when things slowed or got a bit stressful, she was supportive, empathic and got other parties moving.
I so appreciated having... Read Full Review
From start to finish Tia and other members in the team were accommodating, professional, organised and friendly. She really seemed genuinely invested in the process and when things slowed or got a bit stressful, she was supportive, empathic and got other parties moving.
I so appreciated having a friendly team to guide me through the process of buying my first home and I wish all estate agents took such an authentic and kind stance.
THANK YOU ?
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Allerton ...
Share On :
5 Star Review
Tia
Lucy
By : 'Rebecca' Services : Letting( As a Owner ) Rent PCM : £223000 Would you recommend ? : Yes Postcode : L25
Feb 21, 2023
People found this helpful0
We have worked with Homesure for over 12 years and have been extremely happy with the service provided. If there was ever a maintenance problem this was sorted and we've been happy with the finding of tenants and advice given over the... Read Full Review
Services : Letting( As a Owner )Date: 21st Feb 2023
We have worked with Homesure for over 12 years and have been extremely happy with the service provided. If there was ever a maintenance problem this was sorted and we've been happy with the finding of tenants and advice given over the years
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Professional and ...
Share On :
5 Star Review
Tia
By : 'SH' Services : Sales( As a Vendor ) Sold price : £450000 Would you recommend ? : Yes Postcode : L25
Sep 22, 2022
People found this helpful0
Tia, Lois, Mal and the team were a pleasure to deal with. They were all very professional, kept us informed throughout the process of selling our home. It was the smoothest sale process we've had!
Tia was comprehensive in the information she gave us and there was transparency regarding the ... Read Full Review
Services : Sales( As a Vendor )Date: 22nd Sep 2022
Tia, Lois, Mal and the team were a pleasure to deal with. They were all very professional, kept us informed throughout the process of selling our home. It was the smoothest sale process we've had!
Tia was comprehensive in the information she gave us and there was transparency regarding the fees etc
We wouldn't hesitate to recommend Homesure if you're buying or selling your home.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Great ...
Share On :
5 Star Review
Tia
Lois
By : 'Philip' Services : Land & New Homes Sold price : £223000 Would you recommend ? : Yes Postcode : L24
Jun 5, 2022
People found this helpful0
Staff amazing, very helpful going above and beyond. Would highly recommend.. rapid response with information when needed, overall a pleasant experience with no... Read Full Review
Staff amazing, very helpful going above and beyond. Would highly recommend.. rapid response with information when needed, overall a pleasant experience with no stress..
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Brilliant professional ...
Share On :
5 Star Review
Tia
By : 'Mary' Services : Sales( As a Vendor ) Sold price : £555000 Would you recommend ? : Yes Postcode : L25
Mar 18, 2022
People found this helpful0
I would highly recommend Homesure Woolton as the whole team, especially James, Tia and Lois are so professional, caring and helpful, and the photographer took amazing photos.
My reasons for moving were quite emotional but Homesure made the whole process so easy and sold my house within a week. Tia... Read Full Review
Services : Sales( As a Vendor )Date: 18th Mar 2022
I would highly recommend Homesure Woolton as the whole team, especially James, Tia and Lois are so professional, caring and helpful, and the photographer took amazing photos. My reasons for moving were quite emotional but Homesure made the whole process so easy and sold my house within a week. Tia is a wonderful asset to your team, talking me through the offers received and even ended up recommending the house I ended up buying.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Great service throughout. ...
Share On :
5 Star Review
Lois
By : 'Jack' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : L18
Mar 15, 2022
People found this helpful0
Great service throughout. Lois answered and dealt with any queries quickly with a friendly and professional attitude throughout the... Read Full Review
Great service throughout. Lois answered and dealt with any queries quickly with a friendly and professional attitude throughout the process.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Great ...
Share On :
5 Star Review
Lois
By : 'Keeley' Services : Sales( As a Buyer ) Sold price : £118000 Would you recommend ? : Yes Postcode : L24
Feb 25, 2022
People found this helpful0
The estate agents provided a very good service. Lois always dealt with any queries quickly and kept me informed throughout the sale. I would definitely recommend their... Read Full Review
The estate agents provided a very good service. Lois always dealt with any queries quickly and kept me informed throughout the sale. I would definitely recommend their service.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Great service and friendly ...
Share On :
5 Star Review
Tia
By : 'Laurafisher210@gmail.com' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : L14
Jan 25, 2022
People found this helpful1
Great service and friendly team who were in regular contact with us throughout our sale. Would recommend Homesure if buying or selling a property. Tia and team made the whole process easy and supported us every step of the... Read Full Review
Laurafisher210@gmail.com said about Homesure Property
Services : Sales( As a Vendor )Date: 25th Jan 2022
Great service and friendly team who were in regular contact with us throughout our sale. Would recommend Homesure if buying or selling a property. Tia and team made the whole process easy and supported us every step of the way
The UK's Largest Customer Review Website for the Property Industry
Tia was amazing and kept me updated along the way. It was a great customer experience with homesure and I would 100% use them again.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
From James first coming to ...
Share On :
5 Star Review
Mal
Nicholas (Nick)
By : 'Pat' Services : Sales( As a Vendor ) Sold price : £216000 Would you recommend ? : Yes Postcode : L15
Nov 1, 2021
People found this helpful0
From James first coming to view our house to advise on selling price and what final decoration was needed, right through organising viewings, to concluding the sale, everyone we've been in contact with at HomeSure has been exceptional. This is our first house sale, so we had many queries,... Read Full Review
From James first coming to view our house to advise on selling price and what final decoration was needed, right through organising viewings, to concluding the sale, everyone we've been in contact with at HomeSure has been exceptional. This is our first house sale, so we had many queries, all of which were responded to promptly and clearly.
As well as our first contact - James - we've also had contact at with Jim, Mal, Nick and Alex, all of whom are to be commended. And a special shout out to Tia, who does amazing work, and provides good advice and terrific support.
If we sell again, Homesure will be our first choice of agent.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Highly rate ...
Share On :
5 Star Review
Tia
By : 'Kia' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : L17
Jul 10, 2021
People found this helpful0
I purchased my first home via Homesure and was fortunate to work with Tia, who is a superstar. She was patient with my questions and it was great to work with an estate agent you feel you can trust. Having previously had a horrendous experience with Move Residential, it was great that Homesure... Read Full Review
I purchased my first home via Homesure and was fortunate to work with Tia, who is a superstar. She was patient with my questions and it was great to work with an estate agent you feel you can trust. Having previously had a horrendous experience with Move Residential, it was great that Homesure are the absolute opposite - they are authentic, informed, personable and most importantly trust worthy. Thank you for everything you did.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Ace ...
Share On :
5 Star Review
Lois
By : 'Crumps' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : L19
Jun 30, 2021
People found this helpful1
All the team at homesure were great. Have had bad experiences with estate agents in the past but these guys followed everything up straight away and were in touch every couple of days with an update even if no movement had happened. Lois was on the phone every time something needed pushing along... Read Full Review
Services : Sales( As a Vendor )Date: 30th Jun 2021
All the team at homesure were great. Have had bad experiences with estate agents in the past but these guys followed everything up straight away and were in touch every couple of days with an update even if no movement had happened. Lois was on the phone every time something needed pushing along and they got this sale sorted despite a couple of hiccups from solicitors etc.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Sale of 47 Garway, L25 ...
Share On :
5 Star Review
Tia
By : 'Christopher' Services : Sales( As a Vendor ) Sold price : £123000 Would you recommend ? : Yes Postcode : L25
May 17, 2021
People found this helpful0
I have been delighted with the service provided throughout the whole of the sales process. Regular up dates have been provided and everyone at the branch has done their very best to help us handle an experienced purchaser and his unresponsive and less than co-operative... Read Full Review
Services : Sales( As a Vendor )Date: 17th May 2021
I have been delighted with the service provided throughout the whole of the sales process. Regular up dates have been provided and everyone at the branch has done their very best to help us handle an experienced purchaser and his unresponsive and less than co-operative solicitor.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
We recently purchased our ...
Share On :
5 Star Review
Tia
By : 'Miss' Services : Sales( As a Buyer ) Sold price : £225000 Would you recommend ? : Yes Postcode : L17
Apr 28, 2021
People found this helpful0
We recently purchased our first home through Homesure and they were fantastic from start to finish. The purchase went through really quickly and we were kept well informed throughout. Tia was our purchase handler and was so attentive and helpful - she gave us lots of good advice, such as which... Read Full Review
We recently purchased our first home through Homesure and they were fantastic from start to finish. The purchase went through really quickly and we were kept well informed throughout. Tia was our purchase handler and was so attentive and helpful - she gave us lots of good advice, such as which solicitors to use. Tia made sure we were kept updated whenever necessary and was excellent at communicating with us. Thanks so much for all your help, Tia!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Great ...
Share On :
5 Star Review
Tia
By : 'Tommy' Services : Sales( As a Vendor ) Sold price : £225000 Would you recommend ? : Yes Postcode : L17
Apr 18, 2021
People found this helpful0
We felt really supported through what turned out to be quite a complex house sale, The advice was spot on at every stage (in terms of setting a price, marketing, dealing with offers, working towards completion etc).
We've tagged Jim and Tia below as they were the ones with whom we had... Read Full Review
Services : Sales( As a Vendor )Date: 18th Apr 2021
We felt really supported through what turned out to be quite a complex house sale, The advice was spot on at every stage (in terms of setting a price, marketing, dealing with offers, working towards completion etc).
We've tagged Jim and Tia below as they were the ones with whom we had most contact. However, it is worth saying that everyone we dealt with was knowledgeable, polite and keen to help (especially other James who helped us with a couple of things). Even if someone didn't have an answer for us they would always find out and get back to us quickly.
Should also mention that Homesure were our letting agents for about 4 years before we sold the house. As such we would also commend the lettings and maintenance teams. They made being a landlord feel easy. So would recommend Homesure in all departments.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Use Homesure, they're ...
Share On :
5 Star Review
Tia
By : 'Luke' Services : Sales( As a Vendor ) Sold price : £95000 Would you recommend ? : Yes Postcode : L15
Apr 13, 2021
People found this helpful0
Having never previously sold a property before knowing which Estate Agents to use was a daunting challenge. Fortunately for me I could not have chosen a better one to use. The pictures which were taken to advertise the property online were of real high quality and on the first day of viewings I had ... Read Full Review
Services : Sales( As a Vendor )Date: 13th Apr 2021
Having never previously sold a property before knowing which Estate Agents to use was a daunting challenge. Fortunately for me I could not have chosen a better one to use. The pictures which were taken to advertise the property online were of real high quality and on the first day of viewings I had 5 separate people attend who were all serious about buying which was really reassuring. In advance of the viewings Homesure had gone through a stringent process with each potential buyer to make sure they weren't sending out any timewasters. Cut a long story short the property sold on the first day of viewings and went for comfortably above asking price. All Homesure employees who I liaised with throughout this process were brilliant and could not have done more to get the sale completed through liaising with the buyer, myself and our respective solicitors. Jim, Tia and James in particular are brilliant at what they do. I will definitely be telling everyone to use Homesure when selling a property.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
We had not had a good ...
Share On :
5 Star Review
By : 'Caroline' Services : Sales( As a Vendor ) Sold price : £49600000 Would you recommend ? : No Postcode : L25
Mar 15, 2021
People found this helpful0
We had not had a good experience with estate agents in the past but James and the team at Homesure exceeded our expectations
Our move was not without problems and James went out of his way giving support, help and advice.I would highly recommend... Read Full Review
Services : Sales( As a Vendor )Date: 15th Mar 2021
We had not had a good experience with estate agents in the past but James and the team at Homesure exceeded our expectations Our move was not without problems and James went out of his way giving support, help and advice.I would highly recommend them
The UK's Largest Customer Review Website for the Property Industry
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please send an email to sales@homesureproperty.co.uk
Last updated at 2/9/2023, 3:52:56 AM by allAgents
Awards won by Homesure Property, Liverpool L25 7RG