The UK's Largest Customer Review Website for the Property Industry
Acton, London W3
4.6/5, 304 Reviews
92% Recommended
83% sales valuation accuracy
91% letting valuation accuracy
81% sales fee satisfaction
81% letting fee satisfaction
ludlowthompson Acton is one of the leading estate agents in West London. Our office is situated on High Street, not far from the Acton Central railway station. Our Acton Estate agents sell and manage properties in the W3 postcode area and beyond.
Why ludlowthompson agents in Acton?
Since the inception of our f
irst estate agent office in 1993, ludlowthompson has expanded at a very fast pace. Today, we have a network of estate and letting agent branches throughout London and surrounding areas. Our success is dependent on our staff expertise. We have more than 40 years of combined experience in sales and lettings and each of Acton estate agents goes through specific training and qualifications to deliver the quality of service ludlowthompson stands for. Visit Acton estate agents to receive a completely customised service to meet all of your property needs.
Many of Acton property agents live locally and understand the internal changes of the dynamic property market in the area. If you would like to find out more about the West London properties and general information about this area, do not hesitate to ask us! ludlowthompson property service is completely transparent and we love building relationships with local communities and our clients.
Acton area guide
This part of West London has a great sense of community. Annual local events like Carnival and weekly markets make this place a very desirable place to live. High Street is the main entertainment and shopping street with a beautiful Victorian Town Hall and main town library. Most of Acton is mostly residential, filled with Victorian and Edwardian terraced houses, house conversions into flats and some new apartment developments. The population of Acton consists mainly of students and young professionals. The proximity to Imperial College of London and affordable accommodation attracts many incoming students annually to Acton. Yong professionals choose to take advantage of lower property prices in this area as well and prefer to commuting to the central London rather than spending more on central apartments. If you would like to learn more, contact our estate agents office today!
Latest Reviews
REGENTS COURT APARTMENTS
Damsinbergin@hotmail .co.uk
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 81% | £205,000 | £2,250,000 |
| Lettings | 91% | 81% | £254 | £3,500 |
Address
ludlowthompson
172 High Street, London, Greater London
W3 9NN
020 8752 9988, 020 8752 9999
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
No Property Found
No Property Found
ludlowthompson Branches (View All 9)
Really outstanding ...
Share On :
5 Star Review
By : 'Driss'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW11
Apr 18, 2019
People found this helpful0
Service provided by Micheal was really outstanding! Not only he provided us the full details regarding the property etc but he took really the extra step during our journey when we had to provide all documents to her letting. Even during some issue regarding our guarantor he really helped us to... Read Full Review
Comments (0)
Was this helpful?:
Driss said about ludlowthompson
Services : Letting( As a Tenant )Date: 18th Apr 2019
Service provided by Micheal was really outstanding! Not only he provided us the full details regarding the property etc but he took really the extra step during our journey when we had to provide all documents to her letting. Even during some issue regarding our guarantor he really helped us to avoid paying the 6 months in advance and made sure that we fully understand what our guarantor needs to provide to make sure will get our new home! He took the extra step even when he didn't have to like replying when is off. This is what I call a real PROFESSIONAL.
The UK's Largest Customer Review Website for the Property Industry
Was available ...
Share On :
5 Star Review
By : 'Marta'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : W3
Apr 12, 2019
People found this helpful0
She was very kind, answered to our questions, I would really recommend her. We called them in the morning and scheduled a viewing for the afternoon the same day. Thank you for your... Read Full Review
Comments (0)Was this helpful?:
Marta said about ludlowthompson
Services : Letting( As a Tenant )Date: 12th Apr 2019
She was very kind, answered to our questions, I would really recommend her. We called them in the morning and scheduled a viewing for the afternoon the same day. Thank you for your time.
The UK's Largest Customer Review Website for the Property Industry
property ...
Share On :
5 Star Review
Sarah
By : 'ian'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : W3
Apr 1, 2019
People found this helpful0
hi from start to finish Sarah was a delight to work with. she rented out my flat very quickly without hassle. i would definitely recommend ludlow Thompson & ask for... Read Full Review
Comments on Agent Fees
no the high side
Comments (0)Was this helpful?:
ian said about ludlowthompson
Services : Letting( As a Owner )Date: 1st Apr 2019
hi from start to finish Sarah was a delight to work with. she rented out my flat very quickly without hassle. i would definitely recommend ludlow Thompson & ask for Sarah!
The UK's Largest Customer Review Website for the Property Industry
GREAT ...
Share On :
5 Star Review
Sarah
By : 'REGENTS'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W14
Mar 29, 2019
People found this helpful0
SARAH IS A POSITIVE PERSON AND HAS GREAT EMPATHY WITH THE LANDLORD AND TENANT BOTH AND DOES STRETCH TO THAT SPECIAL NEED... Read Full Review
Comments (0)Was this helpful?:
REGENTS COURT APARTMENTS said about ludlowthompson
Services : Letting( As a Owner )Date: 29th Mar 2019
SARAH IS A POSITIVE PERSON AND HAS GREAT EMPATHY WITH THE LANDLORD AND TENANT BOTH AND DOES STRETCH TO THAT SPECIAL NEED !
The UK's Largest Customer Review Website for the Property Industry
Helpful ...
Share On :
5 Star Review
Sarah
By : 'Geraldine'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : HA0
Mar 10, 2019
People found this helpful0
Thanks Sarah for helping me out in the process to get this studio! You were helpful. So hurry to move... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Geraldine said about ludlowthompson
Services : Letting( As a Tenant )Date: 10th Mar 2019
Thanks Sarah for helping me out in the process to get this studio! You were helpful. So hurry to move in.
The UK's Largest Customer Review Website for the Property Industry
Very ...
Share On :
5 Star Review
Sarah
By : 'Damsinbergin@hotmail'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W14
Feb 2, 2019
People found this helpful0
I found that Sarah was very professional in her job role . Showing people around property's explaining them what they are letting or trying to working with the customers to there budget. And not pressure rising them into... Read Full Review
Comments (0)Was this helpful?:
Damsinbergin@hotmail .co.uk said about ludlowthompson
Services : Letting( As a Owner )Date: 2nd Feb 2019
I found that Sarah was very professional in her job role . Showing people around property's explaining them what they are letting or trying to working with the customers to there budget. And not pressure rising them into anything
The UK's Largest Customer Review Website for the Property Industry
They are really good guys I ...
Share On :
5 Star Review
Jonathan
By : 'Achment.'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W3
Nov 30, 2018
People found this helpful0
They are really professional and they know what they do so I recommend this agent to every one he looking to move ..Thanks alot to Charlie and... Read Full Review
Comments (0)Was this helpful?:
Achment. Antel said about ludlowthompson
Services : Letting( As a Tenant )Date: 30th Nov 2018
They are really professional and they know what they do so I recommend this agent to every one he looking to move ..Thanks alot to Charlie and jonathan
The UK's Largest Customer Review Website for the Property Industry
An agent who will help you in ...
Share On :
5 Star Review
Sarah
By : 'Viktoras'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : NW6
Nov 19, 2018
People found this helpful0
I was really happy to meat an agent who was transparant and able to go out of there way to help us as much as... Read Full Review
Comments (0)Was this helpful?:
Viktoras Marozas said about ludlowthompson
Services : Letting( As a Tenant )Date: 19th Nov 2018
I was really happy to meat an agent who was transparant and able to go out of there way to help us as much as possible.
The UK's Largest Customer Review Website for the Property Industry
Review ...
Share On :
4 Star Review
Sarah
By : 'Varun'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
Sep 17, 2018
People found this helpful0
Both Sharan and Sarah were great. Very helpful and kept me informed throughout the process. Sharan was well informed of the property she was liaising with for me which was helpful as... Read Full Review
Comments on Agent Fees
Fees are too expensive
Comments (0)Was this helpful?:
Varun said about ludlowthompson
Services : Letting( As a Tenant )Date: 17th Sep 2018
Both Sharan and Sarah were great. Very helpful and kept me informed throughout the process. Sharan was well informed of the property she was liaising with for me which was helpful as well.
The UK's Largest Customer Review Website for the Property Industry
Great ...
Share On :
5 Star Review
Jonathan
By : 'Goodwin'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W6
May 1, 2018
People found this helpful0
Jonathan made the process of finding a new tenant seamless, he let me know every step of the way what was happening and even sorted out the smoke alarms which may have delayed the new tenant starting the tenancy. Great customer... Read Full Review
Comments on Agent Fees
standard fees charged
Comments (0)Jonathan made the process of finding a new tenant seamless, he let me know every step of the way what was happening and even sorted out the smoke alarms which may have delayed the new tenant starting the tenancy.
Was this helpful?:
Goodwin said about ludlowthompson
Services : Letting( As a Owner )Date: 1st May 2018
Jonathan made the process of finding a new tenant seamless, he let me know every step of the way what was happening and even sorted out the smoke alarms which may have delayed the new tenant starting the tenancy.
Great customer service
The UK's Largest Customer Review Website for the Property Industry
Quick to respond and sorted ...
Share On :
5 Star Review
By : 'David'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : W36D
Apr 9, 2018
People found this helpful0
Polite quick to respond and always on time . I think they where really good . I really Would recommend them to friends... Read Full Review
Comments on Agent Fees
Good
Comments (0)Polite quick to respond and always on time . I think they where really good .
Was this helpful?:
David said about ludlowthompson
Services : Letting( As a Tenant )Date: 9th Apr 2018
Polite quick to respond and always on time . I think they where really good .
I really Would recommend them to friends
Ds
The UK's Largest Customer Review Website for the Property Industry
5 star ...
Share On :
5 Star Review
Jonathan
By : '5'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : W3
Apr 9, 2018
People found this helpful0
the review is for Charlie Crump and Jonathan Campbell. We received a very good service from ludlow thompson lettings in West London and would like to nominate them for best... Read Full Review
Comments (0)Was this helpful?:
5 star agency said about ludlowthompson
Services : Letting( As a Tenant )Date: 9th Apr 2018
the review is for Charlie Crump and Jonathan Campbell. We received a very good service from ludlow thompson lettings in West London and would like to nominate them for best agency.
The UK's Largest Customer Review Website for the Property Industry
ABSOLUTELY FABUOLOUS TO WORK ...
Share On :
5 Star Review
Jonathan
By : 'Fiorina'
Services : Letting( As a Owner )
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : W9
Mar 27, 2018
People found this helpful1
Jonathan, is exceptional. He is professional and very efficient. He viewed the fiat. Was fully up to speed and knowledgable of rental values and sales in the area. Offered competitive rates with top service. I have No hesitation whatsoever in recommending him . Ps we got tenants within days... Read Full Review
Comments on Agent Fees
The fees are good and competitive for what is an exceptional service
Comments (0)Jonathan, is exceptional. He is professional and very efficient. He viewed the fiat. Was fully up to speed and knowledgable of rental values and sales in the area. Offered competitive rates with top service. I have No hesitation whatsoever in recommending him .
Was this helpful?:
Fiorina said about ludlowthompson
Services : Letting( As a Owner )Date: 27th Mar 2018
Jonathan, is exceptional. He is professional and very efficient. He viewed the fiat. Was fully up to speed and knowledgable of rental values and sales in the area. Offered competitive rates with top service. I have No hesitation whatsoever in recommending him .
Ps we got tenants within days .
The UK's Largest Customer Review Website for the Property Industry
Having recently bought an ...
Share On :
5 Star Review
Jonathan
By : 'Peter'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W5
Feb 2, 2018
People found this helpful1
Having recently bought an investment property in the Area I was unsure who to go with since there are so many agents in the area. Jonathan was knowledgeable and professional throughout the whole process and found me a great... Read Full Review
Comments on Agent Fees
Higher than some others, but you get what you pay for
Comments (0)Was this helpful?:
Peter said about ludlowthompson
Services : Letting( As a Owner )Date: 2nd Feb 2018
Having recently bought an investment property in the Area I was unsure who to go with since there are so many agents in the area. Jonathan was knowledgeable and professional throughout the whole process and found me a great tenant.
The UK's Largest Customer Review Website for the Property Industry
Poor accounting and ...
Share On :
1 Star Review
By : 'not'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : W3
Jan 22, 2018
People found this helpful0
Poor accounting and explanation of costs. I've been over charged on one occasion and rent was undercharged. They were reluctant to give me my deposit back I had to go through the numbers with a fine toothcomb to figure out what had gone wrong. I shouldn't have to be doing this after... Read Full Review
Comments on Agent Fees
Too high and doesn't match poor quality of service
Comments (0)Was this helpful?:
not happy said about ludlowthompson
Services : Letting( As a Owner )Date: 22nd Jan 2018
Poor accounting and explanation of costs. I've been over charged on one occasion and rent was undercharged. They were reluctant to give me my deposit back I had to go through the numbers with a fine toothcomb to figure out what had gone wrong. I shouldn't have to be doing this after paying 15% management fees. Communication is good overall but they need to a better grasp of numbers. To up their game they really need to consider the cash flow of their clients, not just their own as it is just selfish.
The UK's Largest Customer Review Website for the Property Industry
Andrew Martin is a highly ...
Share On :
5 Star Review
By : 'Kevin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W38
Oct 15, 2017
People found this helpful1
Andrew Martin is a highly recommendable representative. I have mentioned him to my friends who are looking for agents to find an accommodation. Andrew's service was fast, reliable, and helpful to my needs and I will always remember that when looking for places in the... Read Full Review
Comments on Agent Fees
Agents fees were considerate and negotiable according to other places I have felt with.
Comments (0)Was this helpful?:
Kevin said about ludlowthompson
Services : Letting( As a Tenant )Date: 15th Oct 2017
Andrew Martin is a highly recommendable representative. I have mentioned him to my friends who are looking for agents to find an accommodation. Andrew's service was fast, reliable, and helpful to my needs and I will always remember that when looking for places in the future.
The UK's Largest Customer Review Website for the Property Industry
Andrew has been so helpful ...
Share On :
5 Star Review
By : 'Niamh'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : W3
Sep 24, 2017
People found this helpful1
Andrew has been so helpful from the start and found us several beautiful and affordable places to view from the moment we landed at the branch. Andrew takes into consideration your needs and listens to what you are looking for, providing you with the best option. He is quick to respond and... Read Full Review
Comments on Agent Fees
There is a lot of surprising agency fees, especially when signing a finalised contract, which should be discussed previously and negotiated.
Comments (0)Andrew has been so helpful from the start and found us several beautiful and affordable places to view from the moment we landed at the branch.
Was this helpful?:
Niamh said about ludlowthompson
Services : Letting( As a Tenant )Date: 24th Sep 2017
Andrew has been so helpful from the start and found us several beautiful and affordable places to view from the moment we landed at the branch.
Andrew takes into consideration your needs and listens to what you are looking for, providing you with the best option. He is quick to respond and reliable.
Without Andrew, we would not have been satisfied with our housing process. He is a great communicator and problem solver.
The UK's Largest Customer Review Website for the Property Industry
I can't even explain how bad ...
Share On :
1 Star Review
By : 'Lynda'
Services : Letting( As a Tenant )
Rent PCM : £2650
Would you recommend ? : No
Postcode : W3
Sep 17, 2017
People found this helpful0
I can't even explain how bad these agents are. We are moving out so there viewings happening in the property. We've asked if they can give us 24 hours notice to arrange viewings with us. They have ignored this every time, 3 different agents have all ignored this when I've specified specifically we... Read Full Review
Comments on Agent Fees
Highly expensive in comparison to other estate agents
Comments (0)Was this helpful?:
Lynda said about ludlowthompson
Services : Letting( As a Tenant )Date: 17th Sep 2017
I can't even explain how bad these agents are. We are moving out so there viewings happening in the property. We've asked if they can give us 24 hours notice to arrange viewings with us. They have ignored this every time, 3 different agents have all ignored this when I've specified specifically we need 24 hours as my flatmate works shifts. One agent gave 5 hours notice, when I hadn't replied he turned up anyway when I was in a towel!! I've complained to the property manager about this and it's made no difference. They came round for a viewing today and took the back door key with them that has no spare, which meant I was unable to access the garage and my car. Utterly disrespectful estate agents.
The UK's Largest Customer Review Website for the Property Industry
Jonathan was very ...
Share On :
5 Star Review
Jonathan
By : 'Satisfied'
Services : Letting( As a Owner )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : W4
Jul 25, 2017
People found this helpful1
Jonathan was very professional and friendly and kept me up to date with progress in letting our property He is one of the most effective employees I have come across in my many years of using Ludlow... Read Full Review
Comments on Agent Fees
As far as fees are concerned they are always too high
Comments (0)Jonathan was very professional and friendly and kept me up to date with progress in letting our property
Was this helpful?:
Satisfied said about ludlowthompson
Services : Letting( As a Owner )Date: 25th Jul 2017
Jonathan was very professional and friendly and kept me up to date with progress in letting our property
He is one of the most effective employees I have come across in my many years of using Ludlow Thompson
The UK's Largest Customer Review Website for the Property Industry
Excellent communication, was ...
Share On :
5 Star Review
By : 'JayFletch'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : W36B
Apr 11, 2017
People found this helpful2
Excellent communication, was able to get back to me when other agents did not. Did everything he could to facilitate an easy move, and if he didn't know the answer to something, he knew where to find out. I had given up finding somewhere but he found the perfect property weeks after I had last been ... Read Full Review
Comments on Agent Fees
I don't have any prior experience with letting so cannot say either way whether fees are good or bad.
Comments (1)Was this helpful?:
JayFletch said about ludlowthompson
Services : Letting( As a Tenant )Date: 11th Apr 2017
Excellent communication, was able to get back to me when other agents did not. Did everything he could to facilitate an easy move, and if he didn't know the answer to something, he knew where to find out. I had given up finding somewhere but he found the perfect property weeks after I had last been in contact. Would definitely consider letting from him again.
The UK's Largest Customer Review Website for the Property Industry
By : LEE TANSER
Apr 30, 2018Please note my deposit is still outstanding for flat 286 metro central...
1 - 20 of 304 items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint \/ concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings\/Sales\/Management\/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A \'full and final\' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this \'full and final\' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 3/2/2016, 8:20:01 AM by allAgents
