The UK's Largest Customer Review Website for the Property Industry
Head Office St Leonards on Sea, St Leonards on Sea TN38
4.6/5, 43 Reviews
91% Recommended
100% sales valuation accuracy
90% letting valuation accuracy
100% sales fee satisfaction
86% letting fee satisfaction
Oakfield Head Office located in St Leonards, is home to the accounts department and includes a Directors office, board/training room. Samantha Hensher, Oakfields Financial Director, is responsible for the day to day running of the Head Office and the accounts department. Samantha is also responsible for leading an
d managing the Estate and Block Management side of the business.
Latest Reviews
CLAUDIO Mariani
Vasudeva Ranganatha Kamath
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £420,000 | £420,000 |
| Lettings | 90% | 86% | £450 | £1,650 |
Address
Oakfield
Unit 4 Hayland Industrial ParkMaunsell Road, St Leonards on Sea, East Sussex
TN38 9NN
01424 854814
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Members of
Rankings
Latest Properties
No Property Found
No Property Found
Oakfield Branches (View All 4)
Thanks ...
Share On : 
5 Star Review
By : 'Ian'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : TN40
Dec 24, 2024
People found this helpful0
Lucy is my main contact at Oakfield. She is and always has been very professional. Always prompt with any queries and/questions and always replies to my emails in a helpful and positive manor. I woukd like to wish the whole Oakfiekd team a Merry Christmas and I hope they have a great... Read Full Review
Comments (0)
Lucy is my main contact at Oakfield.
Was this helpful?:
Ian said about Oakfield
Services : Letting( As a Owner )Date: 24th Dec 2024
Lucy is my main contact at Oakfield.
She is and always has been very professional. Always prompt with any queries and/questions and always replies to my emails in a helpful and positive manor.
I woukd like to wish the whole Oakfiekd team a Merry Christmas and I hope they have a great 2025.
The UK's Largest Customer Review Website for the Property Industry
Special shout out to Larn ...
Share On :
5 Star Review
Larn
By : 'Chuks'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN34
Oct 14, 2024
People found this helpful0
Special shout out to Larn Hancock. Thank you so much for making life easy for me. For always responding promptly, excellent services, excellent rent negotiations and always ready to help. I'm super grateful. Thank you... Read Full Review
Comments (0)Was this helpful?:
Chuks Otali said about Oakfield
Services : Letting( As a Tenant )Date: 14th Oct 2024
Special shout out to Larn Hancock. Thank you so much for making life easy for me. For always responding promptly, excellent services, excellent rent negotiations and always ready to help. I'm super grateful. Thank you Larn.
The UK's Largest Customer Review Website for the Property Industry
A special shout out to Larn ...
Share On :
5 Star Review
Larn
By : 'CLAUDIO'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : DA7
Apr 28, 2024
People found this helpful0
A special shout out to Larn for dealing with my tenancy renewal. Smooth and professional... Read Full Review
Comments (0)Was this helpful?:
CLAUDIO Mariani said about Oakfield
Services : Letting( As a Owner )Date: 28th Apr 2024
A special shout out to Larn for dealing with my tenancy renewal. Smooth and professional service.
The UK's Largest Customer Review Website for the Property Industry
AVOID AT ALL ...
Share On :
1 Star Review
Luke
By : 'Joe'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : TN37
Nov 17, 2023
People found this helpful0
AVOID AT ALL COSTS!!! Especially dealing with Luke Seymour who can only be described as an arrogant, incompetent, sarcastic and unprofessional agent. He is someone that doesn’t listen whatsoever, doesn’t reply to emails promptly, reluctantly wanting to help. This company only... Read Full Review
Comments (0)AVOID AT ALL COSTS!!!
Was this helpful?:
Joe Beaney said about Oakfield
Services : Letting( As a Tenant )Date: 17th Nov 2023
AVOID AT ALL COSTS!!!
Especially dealing with Luke Seymour who can only be described as an arrogant, incompetent, sarcastic and unprofessional agent. He is someone that doesn’t listen whatsoever, doesn’t reply to emails promptly, reluctantly wanting to help. This company only cares about getting its money and couldn’t give a crap about its clients. Jobs were logged in the property we rented but soon deleted, issues were raised but never sorted out as ‘they were our problem’, which they weren’t. The jobs that did get fixed took ages and again they were reluctant in doing so.
There is a severe lack of customer service especially with Luke, I would strongly advise a customer service course for this inhuman person, who lacks empathy and understanding.
Oakfield will make up charges for not giving back your deposit, including charges with products weren’t up to standard, creating issues that were never there in the first place or for very minor things like a finger mark on the glazing, I would recommend not breathing if you move into a place with Oakfield as the likelihood of being charged for this is extremely high.
Summarising, I will never use this company again, even if I was desperate.
The UK's Largest Customer Review Website for the Property Industry
I would just like to say that ...
Share On :
5 Star Review
Larn
By : 'James'
Services : Letting( As a Owner )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : TN40
Jun 28, 2023
People found this helpful0
I would just like to say that Larn has been very helpful and professional in every way possible and instrumental in in solving tenant renewal difficulties. James... Read Full Review
Comments (0)I would just like to say that Larn has been very helpful and professional in every way possible and instrumental in in solving tenant renewal difficulties.
Was this helpful?:
James Kimber said about Oakfield
Services : Letting( As a Owner )Date: 28th Jun 2023
I would just like to say that Larn has been very helpful and professional in every way possible and instrumental in in solving tenant renewal difficulties.
James Kimber
The UK's Largest Customer Review Website for the Property Industry
I have been dealing with ...
Share On :
5 Star Review
Kirsty
By : 'Vasudeva'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : TN34
Mar 13, 2023
People found this helpful0
I have been dealing with Kirsty Berwick. She has been very professional & upto date with all the required information. Even if she doesn't have an answer, she always gets back to you in a timely fashion. Would definitely recommend. Keep it up Kirsty... Read Full Review
Comments (0)Was this helpful?:
Vasudeva Ranganatha Kamath said about Oakfield
Services : Letting( As a Tenant )Date: 13th Mar 2023
I have been dealing with Kirsty Berwick. She has been very professional & upto date with all the required information. Even if she doesn't have an answer, she always gets back to you in a timely fashion. Would definitely recommend. Keep it up Kirsty !
The UK's Largest Customer Review Website for the Property Industry
Kirsty is amazing managing my ...
Share On :
5 Star Review
Kirsty
By : 'James'
Services : Letting( As a Owner )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : TN39
Jan 30, 2023
People found this helpful0
Kirsty is amazing managing my let properties and liaising between the tenants and myself. If I leave her an out of hours message she emails me back first thing in the morning usually about 7.15am which is great. She gets things done and Sorted for me and makes my life much less stressful.... Read Full Review
Comments (0)Kirsty is amazing managing my let properties and liaising between the tenants and myself.
Was this helpful?:
James Kimber said about Oakfield
Services : Letting( As a Owner )Date: 30th Jan 2023
Kirsty is amazing managing my let properties and liaising between the tenants and myself.
If I leave her an out of hours message she emails me back first thing in the morning usually about 7.15am which is great.
She gets things done and Sorted for me and makes my life much less stressful.
Thank you Kirsty for being so professional.
James Kimber.
The UK's Largest Customer Review Website for the Property Industry
Skye Standivan is great ...
Share On :
5 Star Review
Skye
By : 'James'
Services : Letting( As a Owner )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : TN40
Jan 19, 2023
People found this helpful0
Skye Standivan is great managing my eight let houses she gives me excellent detailed information schedules which saves me and my accountant a lot of time. Nothing is too much trouble for her and she goes above and beyond and responds so quickly to any questions I have. She deserves this special ... Read Full Review
Comments (0)Skye Standivan is great managing my eight let houses she gives me excellent detailed information schedules which saves me and my accountant a lot of time.
Was this helpful?:
James Kimber said about Oakfield
Services : Letting( As a Owner )Date: 19th Jan 2023
Skye Standivan is great managing my eight let houses she gives me excellent detailed information schedules which saves me and my accountant a lot of time.
Nothing is too much trouble for her and she goes above and beyond and responds so quickly to any questions I have.
She deserves this special mention.
James Kimber.
The UK's Largest Customer Review Website for the Property Industry
Very transparent & ...
Share On :
5 Star Review
Skye
Kirsty
By : 'Vasudeva'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : TN34
Jan 5, 2023
People found this helpful0
The staff is very helpful & accommodating if u raise any concerns. It's very transparent . They always address any issues or get back with an update on the same. Would definitely... Read Full Review
Comments (0)Was this helpful?:
Vasudeva Ranganatha Kamath said about Oakfield
Services : Letting( As a Tenant )Date: 5th Jan 2023
The staff is very helpful & accommodating if u raise any concerns. It's very transparent . They always address any issues or get back with an update on the same. Would definitely recommend.
The UK's Largest Customer Review Website for the Property Industry
Thanks ...
Share On :
5 Star Review
Kirsty
By : 'Ian'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : TN40
Oct 25, 2022
People found this helpful0
We have been working with Kirsty for some time now, as she looks after our properties. She is always professional and endeavours to solve any issues in a timely manner. It has been a pleasure to work with... Read Full Review
Comments (0)We have been working with Kirsty for some time now, as she looks after our properties.
Was this helpful?:
Ian said about Oakfield
Services : Letting( As a Owner )Date: 25th Oct 2022
We have been working with Kirsty for some time now, as she looks after our properties.
She is always professional and endeavours to solve any issues in a timely manner.
It has been a pleasure to work with her.
The UK's Largest Customer Review Website for the Property Industry
Kirsty ...
Share On :
5 Star Review
Kirsty
By : 'Ann'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : TN37
Sep 15, 2022
People found this helpful0
Kirsty Berwick deals with my properties and we have a great rapport. She is very prompt to respond to all emails... Read Full Review
Comments (0)Was this helpful?:
Ann Grant said about Oakfield
Services : Letting( As a Owner )Date: 15th Sep 2022
Kirsty Berwick deals with my properties and we have a great rapport. She is very prompt to respond to all emails etc
The UK's Largest Customer Review Website for the Property Industry
From the viewpoint of a ...
Share On :
5 Star Review
Rachel
By : 'Jones'
Services : Conveyancing
Would you recommend ? : Yes
Postcode : TN40
Feb 19, 2021
People found this helpful0
My review is from the viewpoint of a solicitor who deals with residential conveyancing, and has to deal with many different managing agents as part of my job. Dealing with Oakfield but more specifically, Rachel Harmer, in connection with both a leasehold property sale as well as on a separate... Read Full Review
Comments (0)Was this helpful?:
Jones said about Oakfield
Services : Conveyancing( )Date: 19th Feb 2021
My review is from the viewpoint of a solicitor who deals with residential conveyancing, and has to deal with many different managing agents as part of my job. Dealing with Oakfield but more specifically, Rachel Harmer, in connection with both a leasehold property sale as well as on a separate property purchase, both in Bexhill, was made so much easier. Rachel is helpful, efficient and just lovely to deal with. We come across so many managing agents who either don't reply to enquiries, or charge for the privilege on every question and who often make things more cumbersome. Not the case here. Rachel is wonderful!
The UK's Largest Customer Review Website for the Property Industry
A Fantastic Agent to Work ...
Share On :
5 Star Review
By : 'Kaitlyn'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : TN38
Aug 25, 2020
People found this helpful0
Lucy has been fantastic while working with myself and my partner to get us into our first flat. The first property we looked at was not for us so Lucy ensured to keep in contact all day and sort us out a second viewing only hours after the first which we fell in love with. She’s been... Read Full Review
Comments (0)Was this helpful?:
Kaitlyn L Massey said about Oakfield
Services : Letting( As a Tenant )Date: 25th Aug 2020
Lucy has been fantastic while working with myself and my partner to get us into our first flat. The first property we looked at was not for us so Lucy ensured to keep in contact all day and sort us out a second viewing only hours after the first which we fell in love with. She’s been nothing but helpful and a pleasure to work with.
The UK's Largest Customer Review Website for the Property Industry
Shocking lack of customer ...
Share On :
1 Star Review
By : 'William'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : TN39
Nov 9, 2019
People found this helpful2
Initially, my review of this company was positive. However, the way in which they have handled us since July has been nothing short of abominable. They failed to let us know the house was on the market (we found out by some random person at the door), then then ignored email, then constantly... Read Full Review
Comments (0)Initially, my review of this company was positive. However, the way in which they have handled us since July has been nothing short of abominable.
Was this helpful?:
William Boyd said about Oakfield
Services : Letting( As a Tenant )Date: 9th Nov 2019
Initially, my review of this company was positive. However, the way in which they have handled us since July has been nothing short of abominable.
They failed to let us know the house was on the market (we found out by some random person at the door), then then ignored email, then constantly tried to arrange viewings, then failed to let us know they had sold the house (we found out by Section 21 through the door). They expect us to leave a week before Christmas.
I have complained many times, and have been fobbed off at each turn - they have done nothing wrong. Perhaps. But they have done nothing right either.
I've found myself several times having to mention the little known thing called customer service. They do not have any. Not once have they tried to work WITH us. Offer us another house? Nope. Offer us the chance to buy? Nope.
Sting us with additional fees? Sure they have. Not one gesture of goodwill, not one bit of help, not one iota of care. They have done NOTHING to assist us - because they have the sale of the house I guess.
In over twenty years of renting houses, I have never, ever seen a company behave like this. I truly hope this is the business their directors intended, because if not, they will be sadly disappointed.
My advice to anyone would be to use this company at your peril. I am going to the Property Ombudsman with the full details.
The UK's Largest Customer Review Website for the Property Industry
Richard ...
Share On :
5 Star Review
By : 'Review'
Services : Property Management
Would you recommend ? : Yes
Jan 17, 2019
People found this helpful0
I have had the pleasure in dealing with Richard for the past 3-4 years and have always found him to be helpful and courteous. He will always try his best to resolve problems when he can, and reports back his results, Good or bad. He is also very good at responding to emails and phone... Read Full Review
Comments (0)I have had the pleasure in dealing with Richard for the past 3-4 years and have always found him to be helpful and courteous.
Was this helpful?:
Review said about Oakfield
Services : Property Management( )Date: 17th Jan 2019
I have had the pleasure in dealing with Richard for the past 3-4 years and have always found him to be helpful and courteous.
He will always try his best to resolve problems when he can, and reports back his results, Good or bad.
He is also very good at responding to emails and phone calls.
The UK's Largest Customer Review Website for the Property Industry
Oakfield ...
Share On :
4 Star Review
By : 'Neil'
Services : Property Management
Would you recommend ? : Yes
Postcode : TN38
Dec 17, 2018
People found this helpful0
I have known and dealt with Oakfield for almost 20 years on both a block management and individual flat letting basis and all of their staff have always generally provided a good service. None of us are perfect and we all make mistakes. If they have, I have always found that they try to do all that ... Read Full Review
Comments on Agent Fees
Whilst possibly higher than some agents, having always worked on the principle that "if you pay peanuts, you get Monkeys" I always consider, does the service represent good value for money rather than be too influenced by a direct fee comparison.
Comments (0)Was this helpful?:
Neil Billing said about Oakfield
Services : Property Management( )Date: 17th Dec 2018
I have known and dealt with Oakfield for almost 20 years on both a block management and individual flat letting basis and all of their staff have always generally provided a good service. None of us are perfect and we all make mistakes. If they have, I have always found that they try to do all that is necessary to resolve anything and that to me, represents good PR and a sound agent/client relationship. Their various teams e.g. management - accounts - sales & lettings work closely together which is important in choosing a good overall Professional agent.
The UK's Largest Customer Review Website for the Property Industry
Rachel,Emily & Zoe have ...
Share On :
4 Star Review
By : 'Cantelupe'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : TN40
Aug 1, 2017
People found this helpful0
Rachel,Emily & Zoe have been dealing with the management of our small block (3 flats). They all have a positive approach and have dealt with all our problems in a professional manner. They have taken on all the stress that comes from with dealing with the other tenants for remidial works that... Read Full Review
Comments on Agent Fees
Feel the fees are a bit high, but we have had a lot of problems with the block.
Comments (0)Rachel,Emily & Zoe have been dealing with the management of our small block (3 flats). They all have a positive approach and have dealt with all our problems in a professional manner. They have taken on all the stress that comes from with dealing with the other tenants for remidial works that are to be carried out.
Was this helpful?:
Cantelupe said about Oakfield
Services : Letting( Property Management )Date: 1st Aug 2017
Rachel,Emily & Zoe have been dealing with the management of our small block (3 flats). They all have a positive approach and have dealt with all our problems in a professional manner. They have taken on all the stress that comes from with dealing with the other tenants for remidial works that are to be carried out.
Thank you and carry on
The UK's Largest Customer Review Website for the Property Industry
Rachel has always provided ...
Share On :
4 Star Review
By : 'Neil'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TN38
Jul 31, 2017
People found this helpful0
Rachel has always provided good quality direct assistance or has been able to direct me elsewhere - when necessary, she has stepped in to try and help when particular pressures have existed. I have enjoyed our relationship over many... Read Full Review
Comments on Agent Fees
Fee arrangements have always been discussed and agreed, when necessary.
Comments (0)Rachel has always provided good quality direct assistance or has been able to direct me elsewhere - when necessary, she has stepped in to try and help when particular pressures have existed.
Was this helpful?:
Neil Billing said about Oakfield
Services : Letting( As a Owner )Date: 31st Jul 2017
Rachel has always provided good quality direct assistance or has been able to direct me elsewhere - when necessary, she has stepped in to try and help when particular pressures have existed.
I have enjoyed our relationship over many years.
The UK's Largest Customer Review Website for the Property Industry
I have always found Rachel ...
Share On :
4 Star Review
By : 'Allan'
Services : Property Management
Would you recommend ? : Yes
Postcode : TN40
Jul 29, 2017
People found this helpful0
I have always found Rachel very helpful and professional, She has always responded to my emails and phone calls, and has genuinely tried to help in all matters concerning our... Read Full Review
Comments on Agent Fees
OK
Comments (0)Was this helpful?:
Allan Walsh said about Oakfield
Services : Property Management( )Date: 29th Jul 2017
I have always found Rachel very helpful and professional, She has always responded to my emails and phone calls, and has genuinely tried to help in all matters concerning our residence.
The UK's Largest Customer Review Website for the Property Industry
We find Rachel very efficient ...
Share On :
4 Star Review
By : 'Agony'
Services : Property Management
Would you recommend ? : Yes
Postcode : TN39
Jul 29, 2017
People found this helpful0
We find Rachel very efficient and pleasant to talk to any queries are dealt with to the best of her ability. Rachel will always return my call if she is not... Read Full Review
Comments on Agent Fees
Bad
Comments (0)Was this helpful?:
Agony said about Oakfield
Services : Property Management( )Date: 29th Jul 2017
We find Rachel very efficient and pleasant to talk to any queries are dealt with to the best of her ability. Rachel will always return my call if she is not available.
The UK's Largest Customer Review Website for the Property Industry
1 - 20 of 43 items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1/19/2017, 9:27:15 AM by allAgents
