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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.4/5, 72 Reviews
88% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
73% letting fee satisfaction
<strong>Our complaints policy</strong><br/><br/>
We are committed to providing a high-quality lettings service. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.<br /><br />
If you have a complaint, please contact us with the details. We have nine weeks to consider your complaint. If we have not resolved it within this time you may complain to the Property Ombudsman.<br /><br />
What will happen next? <br/ > <br />
<strong>1.</strong> We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure. <br />
<strong>2.</strong> We will then investigate your complaint. This will normally involve passing your complaint to the office manager, who will review your complaint and speak to any relevant member of staff who has dealt with you. She will do this within 15 days of sending you the acknowledgement letter and will send you a detailed written reply to your complaint, including her suggestions for resolving the matter. <br />
<strong>3.</strong> At this stage, if you are still not satisfied, you should contact us again and we will arrange for Ed Gormley (the director of the company) to review the decision. <br />
<strong>4.</strong> We will write to you within 15 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons. <br />
<strong>5.</strong> If you are still not satisfied, you can then contact the: <br /><br />
The Property Ombudsman<br />
Milford House<br />
43-55 Milford Street<br />
Salisbury<br />
Wiltshire SP1 2BP<br />
<br />
about your complaint. Normally, you will need to bring a complaint to the Property Ombudsman (www.tpos.co.uk.) within six months of receiving a final written response from us about your complaint (or you becoming aware of it). For further information, you should contact the Property Ombudsman on 01722 333 306 or at admin@tpos.co.uk
Last updated at 10/31/2012, 5:31:59 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £442,000 | £442,000 |
| Lettings | 100% | 73% | £780 | £2,300 |
PG Estates
350 Upper Street, London, Greater London
N1 0PD
020 7226 4994
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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LYRA
By : 'Al-Kharat'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N7
I have just completed my post-graduate studies and decided on making the move down to London for work. Obviously, being a young graduate, managing to get a half decent place in London, especially when considering the existing demand has proven to be a difficult task. This is considering the fact... Read Full Review
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Sally
By : 'Sian'
Services : Letting( As a Owner )
Rent PCM : £700000
Would you recommend ? : Yes
Postcode : EC1V
I have been using PG Estates for a number of years and I have always found them extremely professional. They provide excellent support and advice and definitely have their finger on the pulse of the property market. In particular, Sally Makepeace-Taylor is a pleasure to deal with - nothing is too... Read Full Review
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By : 'Ela'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E2
AVOID AVOID AVOID!!! PG Estates is the worst agency I ever experienced in London, and I have been renting here since 2008. I flagged the issue with the balcony doors the second day I moved in, and the issue is still not fixed even though the whoe month passed. They also did not provide the right ... Read Full Review
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By : 'Simone'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : No
Postcode : N6
Honest atrocious. They have the worst property management I’ve ever experienced in my life. The handy man tries but the manager that you need to go through first is rude and redundant. They also sold us a rental property as working professionals and then hired out the flat below to a... Read Full Review
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By : 'Sophie'
Services : Letting( As a Tenant )
Rent PCM : £1560
Would you recommend ? : No
Postcode : N1
PG Estates dealt with our tenancy poorly from start to finish. They one of the most incompetent lettings companies I've had. You have to contact them at least three times to get a reply, and then chase daily for your issue to be resolved. Our offer had been accepted from the landlord and they ... Read Full Review
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By : 'Lucy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N1
I've seen many positive reviews of PG Estates and I'm shocked to say the least. When we first started with them, and throughout the two years we were with them, they had 2 stars on Google and now that seems to have jumped to 4... Yet my partner and I didn't receive such bad... Read Full Review
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By : 'Lauren'
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : No
Postcode : N1
I'm extremely surprised to see so many positive reviews of PG Estates. I have been renting from them for quite some time and have had an extremely negative experience, from property management to simply getting a call back or a reply to an email. They totally disregard tenants' needs,... Read Full Review
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Abdel
Edward
By : 'Anna'
Services : Sales( As a Vendor )
Sold price : £550
Would you recommend ? : Yes
Postcode : EC1R
For 13 years, PG estates let, managed, project-managed a refurbishment of my property, and recently acted as agent in the successful sale of the flat. During that time, and across all services, the entire team were consistently professional, efficient, friendly and... Read Full Review
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Nancy
By : 'gill'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : N1
PG Estates have been my agent for letting my flat for the last 20 years and in all that time I have found them faultless. I could not have better agents. Every matter no matter how large or small is dealt with super efficiently. All the staff every department is totally on the ball. They keep... Read Full Review
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By : 'Beatrice'
Services : Letting( As a Tenant )
Rent PCM : £2300
Would you recommend ? : Yes
Postcode : N1
PG estates is a serious and trustworthy agency. The team of Upper Street Angel is very nice and helpful. Never had a single problem with them. I would recommend it for renting in central... Read Full Review
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Chontay
By : 'Laurynas'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N1
Thank you to PG and Chontay for continued support and assistance and to the end and even after we left Chontay was informative and... Read Full Review
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By : 'Roland'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NW3
PG Estates are managing our apartment for more than 15 years. We get thoughtful reports, immediate action, when needed and good advice. Roland... Read Full Review
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Chontay
By : 'Amber'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E1
Pg/Shontay was helpful for my whole tenancy and so efficient at returning my deposit to me and my flat mates. Would... Read Full Review
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Nancy
By : 'Wayne'
Services : Letting( As a Owner )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : N1
Good personal approach to renting and managing a property. Been with them for over 5 years and have always been happy with their approach, professionalism and... Read Full Review
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By : 'Charlotte'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N1
Awful experience with PG Estates. Completely inefficient and rude, never taking calls or responding to emails. Lack of attention to detail and made the process of moving out a complete nightmare Very poor experience with PG as a result- I would never recommend anyone to use this estate agent as ... Read Full Review
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By : 'Bill'
Services : Letting( As a Owner )
Rent PCM : £16000
Would you recommend ? : Yes
Postcode : E8
Excellent agency. Very efficient, especially the accounts side. The advertising of the property and the selection of tenants runs... Read Full Review
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By : 'C'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N1
Worst. Estate Agents. Ever. If you are a tenant, do whatever you can to avoid this estate agents. They do not follow legal procedure regarding deposits and prescribed information was sent outside of the legal deadline, they have terrible customer service, and will do everything they can to squeeze... Read Full Review
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jasmine
By : 'Laura'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
I wanna thank Jasmine Roth for all her help. She was totally amazing and very helpful. I 100% recommend to get in her hands if you are looking for a property or have any issues with your letting. Ones again thank you so much for all your help Jasmine, I can't thank you enough ... Read Full Review
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By : 'Keaton'
Services : Surveying
Would you recommend ? : Yes
Postcode : NW11
Chontel was impressively informative when I had a questions. Her manners and skill set was unquestionable. In general she was a major help and made my time... Read Full Review
Chontel was very helpful
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Ronan
Arnaldo
By : 'Samuel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E1
Both Ronan and Arnaldo were hugely efficient and helpful in our letting application and move during the Christmas period; all of our requests for cleaning and repairs were made, with prompt responses to our queries... Read Full Review