The UK's Largest Customer Review Website for the Property Industry
Battersea, London SW11
3.6/5, 54 Reviews
72% Recommended
0% letting valuation accuracy
52% letting fee satisfaction
Portico
We're Portico, an award-winning London agent with 18 branches across London and Essex.
We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings p
ackages come with a free Rent Guarantee for peace of mind.
We also offer a premium Airbnb management service, and a cost-effective Handyman service.
As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance
If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!
Click here if you'd like to find out how much your property is currently worth in 60 seconds!
We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 52.00% | £765 | £2,800 |
Areas covered
- SW11
Address
Portico
129 Northcote Road, London, Greater London
SW11 6PS
020 7738 1538
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Portico Branches (View All 18)
Bad at dealing with property ...
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2 Star Review
Medleen
By : 'Joan'
Services : Letting( As a Owner )
Rent PCM : £2000
Would you recommend ? : No
Postcode : SW11
Jan 20, 2023
People found this helpful0
I have let my flat in South London through Portico for many years as I live outside Japan. They are often very bad at dealing with issues in the flat and communicating and it is very hard to track your contact there down when problems occur. My tenants and I are in frequent touch, exchanging moans... Read Full Review
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Joan Anderson said about Portico
Services : Letting( As a Owner )Date: 20th Jan 2023
I have let my flat in South London through Portico for many years as I live outside Japan. They are often very bad at dealing with issues in the flat and communicating and it is very hard to track your contact there down when problems occur. My tenants and I are in frequent touch, exchanging moans about Portico. If anyone can recommend a better agency, please let me know!
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Please avoid whether you are ...
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1 Star Review
By : 'Karina'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW8
Feb 17, 2020
People found this helpful2
Please avoid whether you are a tenant or a landlord. Absolutely shocking service, or to be more specific its absence, moreover contract bleach as well. Do they actually pay for good reviews as we have nothing good to say after over a year of tenancy .... We moved into an executive 1 bed flat at... Read Full Review
Comments on Agent Fees
Too high, not to mention a lack of service and a lack of professionalism
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Karina said about Portico
Services : Letting( As a Tenant )Date: 17th Feb 2020
Please avoid whether you are a tenant or a landlord. Absolutely shocking service, or to be more specific its absence, moreover contract bleach as well. Do they actually pay for good reviews as we have nothing good to say after over a year of tenancy .... We moved into an executive 1 bed flat at Battersea paying around 2k a month. We were suspicious from the very beginning: a viewing cancelled on the day, property reappeared after a failed offer. As many of us in London, when it comes to property market we decide to give it the benefit of the doubt. We ended up paying the highest referencing fees ever, Portico wasted 6 weeks before they actually started the process (the agency even casually emailed my manager asking bluntly whether I will pass my probation). Check-in report picked up 21 maintenance issues, not to mention it did not include meter readings or entry codes to the building. 6 months into the tenancy and only one maintenance issue has been addressed, on the top of unanswered calls and emails. When we officially requested landlord's contact details (on two occasions), as they were not mentioned in the tenancy agreement, Portico just ignored our requests. Later I saw our property advertised in lettings, never mind we were still within a break clause. When I called up to enquire a week later as a potential tenant, I was told it was rented out a day ago and luckily they have 'even better property for me with a similar school conversion layout' - what? When I asked for an official explanation from the branch manager, this time as an existing tenant, I was told it was a technical error and all their property adverts went live overnight - what a lie, does it really take a week to notice! Naturally we decided to move out as soon as the break clause was over not to deal with all this nonsense. To our big surprise, Portico decided to avoid any conversations about deposit repayment. When we reached a 2 months mark from moving out date, we refused to follow Portico instructions to wait further (God knows why - they still have not provided a single quote even if they wanted to make any deductions) and went straight to the deposit protection scheme (if you cross a 3 months mark, deposit protection scheme can not help you - how sneaky of Portico). Luckily, a couple of months later with TDS help we got all our money back, even though Portico tried to bill us for repairs which were flagged in their own check-in report. Being a landlord as well as a tenant ourselves we have never came across such appalling agency as Portico. Please avoid at all cost!
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Avoid using Portico ...
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1 Star Review
Medleen
Mckenzie
By : 'Jack'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW3
Oct 15, 2018
People found this helpful2
My flatmate and I moved out of our property over a month ago and are yet to receive our deposit. There has been a distinct lack of contact since we moved out up until a couple of days ago. Medleen from the Battersea office (even though our property was in Camden?) is now on the case however we are... Read Full Review
Comments on Agent Fees
Extortionate
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Jack Harrison said about Portico
Services : Letting( As a Tenant )Date: 15th Oct 2018
My flatmate and I moved out of our property over a month ago and are yet to receive our deposit. There has been a distinct lack of contact since we moved out up until a couple of days ago. Medleen from the Battersea office (even though our property was in Camden?) is now on the case however we are getting no where. There is a clause in our tenancy agreement which states that any deductions from the deposit must be proposed within 20 working days of the tenancy ending. Portico are now claiming that this clause, despite being part of the signed, contractual, tenancy agreement, is only a 'guideline' and does not need to be followed by Portico. This is absolutely preposterous. I wonder what Portico would have said if we had been late paying rent and told them 'the rent due date is only a guidline'. Awful service, untrustworthy staff and will do anything to take as much money as they can from you as possible.
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1 Star Review
By : 'Ivan'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : SW18
Oct 1, 2018
People found this helpful1
Avoid at all costs. In six years living in London this is the worst agency I have ever had to deal with. All they are there for is to make as much money as possible without providing the basic services they should. An example? We moved into our 'partly furbished' house in Wandsworth Town... Read Full Review
Comments on Agent Fees
Horrible. For the renewal they suddenly came up with £330.00 to pay to change the name of the tenant, plus £250.00 of exiting fee.
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Ivan said about Portico
Services : Letting( As a Tenant )Date: 1st Oct 2018
Avoid at all costs. In six years living in London this is the worst agency I have ever had to deal with. All they are there for is to make as much money as possible without providing the basic services they should. An example? We moved into our 'partly furbished' house in Wandsworth Town and the wardrobe in one of the rooms was obviously broken and falling apart. We were reassured the issue would be fixed within days. One year after the wardrobe is still there, but Portico has decided that the wardrobe was 'not to be included in the initial furniture provided', hence we would need to pay ourselves for a new one. This is just to help you better understand what kind of treatment you can expect. Currently waiting for a deposit to be returned, and the fight has just started...
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Unprofessional, rude service ...
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1 Star Review
By : 'Ryan'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £2750
Would you recommend ? : No
Postcode : SW4
Aug 17, 2018
People found this helpful3
Very unprofessional individual, to call up clients and be straight up rude as we haven't wanted to proceed with a flat is ridiculous. To demand and constantly say "i don't understand" shows a lack of sales training and someone who generally can't take rejection. Its a... Read Full Review
Comments on Agent Fees
bad
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Ryan said about Portico
Services : Letting( As a Prospective Landlord/Tenant )Date: 17th Aug 2018
Very unprofessional individual, to call up clients and be straight up rude as we haven't wanted to proceed with a flat is ridiculous. To demand and constantly say "i don't understand" shows a lack of sales training and someone who generally can't take rejection. Its a customers right to back out, should they wish. Its YOUR job to take that on board, theres always rejection in sales, get over it. You're not finding the leads, you show up and open a door, your job is relatively simple. Customer service is one thing you have to get right, and you clearly haven't embarrassing service.
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Tenants wear heavy fees ...
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1 Star Review
By : 'Tenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW11
Feb 24, 2018
People found this helpful4
Tenants wear heavy fees E.g.£525 to replace a tenant mid-tenancy. Good for the agent, bad for your... Read Full Review
Comments on Agent Fees
Tenants wear heavy fees - extortionate if any change is needed. E.g. £525 to replace a tenant mid-tenancy. Good for the agent, bad for your tenants who are let feeling vulnerable and hopeless in these situations. Let's hope the government legislation on agents fees comes through sooner rather than later!
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Tenant said about Portico
Services : Letting( As a Tenant )Date: 24th Feb 2018
Tenants wear heavy fees E.g.£525 to replace a tenant mid-tenancy. Good for the agent, bad for your tenants.
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From my experience PORTICO is ...
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1 Star Review
By : 'Award-winning'
Services : Letting( As a Tenant )
Rent PCM : £1651
Would you recommend ? : No
Postcode : SW11
Feb 15, 2018
People found this helpful7
From my experience PORTICO is probably the worse agency ever and if I could post a review with no star I would do it. The first month I moved in my flat I had no hot at all (In April, I let you imagine the temperature of the cold water). In addition, I informed my landlord about a leak in the... Read Full Review
Comments (0)From my experience PORTICO is probably the worse agency ever and if I could post a review with no star I would do it.
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Award-winning London Agent said about Portico
Services : Letting( As a Tenant )Date: 15th Feb 2018
From my experience PORTICO is probably the worse agency ever and if I could post a review with no star I would do it.
The first month I moved in my flat I had no hot at all (In April, I let you imagine the temperature of the cold water). In addition, I informed my landlord about a leak in the bathroom as soon as I moved in...Almost one year later I'm still dealing with the same leak and had no other option but turn off the water in the flat. As a result I cannot use the washing machine and the diswasher, I cannot decently have friends over...
You might wonder how is Portico helping? Nothing however they kindly informed me about an increase in my rent fom April 2018. Award-winning London agent; is that a joke???
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As a group of 4 we rented a ...
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1 Star Review
By : 'Charles'
Services : Letting( As a Tenant )
Rent PCM : £2800
Would you recommend ? : No
Postcode : SW11
Jan 11, 2018
People found this helpful1
As a group of 4 we rented a place with Portico and agreed a contract and move date. We moved in to a house with no professional clean provided and seven months later we still have not received the cleaning as set out in contract (professional cleaning of the house and the sofa. It took four... Read Full Review
Comments on Agent Fees
Fair
Comments (0)As a group of 4 we rented a place with Portico and agreed a contract and move date.
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Charles said about Portico
Services : Letting( As a Tenant )Date: 11th Jan 2018
As a group of 4 we rented a place with Portico and agreed a contract and move date.
We moved in to a house with no professional clean provided and seven months later we still have not received the cleaning as set out in contract (professional cleaning of the house and the sofa. It took four months to get the toilet fixed and six months to get the cracked window replaced..!
While I can only assume that our landlord is holding Portico back by not granting permission to do work on the house, Portico have provided no support or proactive actions to help us. It has taken up to two weeks to hear back on emails - calls aren't even guaranteed a return call when the person is away from their desk. This makes rectifying the situation very painful indeed.
We are disappointed and would not recommend.
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A week in the property and we ...
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1 Star Review
By : 'Ivan'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : SW18
Oct 11, 2017
People found this helpful2
A week in the property and we have a broken fridge that never worked, a broken wardrobe, holes in walls and NO ONE has been doing anything about it from the agency. We have called, emailed, asked for an update and never received an answer. The level of service is appalling, the customer service... Read Full Review
Comments on Agent Fees
No agency fees paid
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Ivan said about Portico
Services : Letting( As a Tenant )Date: 11th Oct 2017
A week in the property and we have a broken fridge that never worked, a broken wardrobe, holes in walls and NO ONE has been doing anything about it from the agency. We have called, emailed, asked for an update and never received an answer. The level of service is appalling, the customer service inexistent. Probably the worst agency I have ever had to deal with.
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As a tenant in a Portico ...
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1 Star Review
By : 'landlords_dream'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW11
Jun 25, 2017
People found this helpful6
As a tenant in a Portico managed property for over 5 years I can only describe my experience of them as entirely negligent. Multiple serious property maintenance issues were ignored, and when addressed handled by incompetent staff and tradesmen. Aside from severely affecting the livability of... Read Full Review
Comments (0)As a tenant in a Portico managed property for over 5 years I can only describe my experience of them as entirely negligent.
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landlords_dream said about Portico
Services : Letting( As a Tenant )Date: 25th Jun 2017
As a tenant in a Portico managed property for over 5 years I can only describe my experience of them as entirely negligent.
Multiple serious property maintenance issues were ignored, and when addressed handled by incompetent staff and tradesmen. Aside from severely affecting the livability of the property, this must seriously impact the value of the investment for the landlord.
An excellent example of Portico's standards of practice occurred when we moved out. They had lost the check-in inventory so were unable to conduct a proper check-out review. But instead of communicating this and working out a resolution they withheld the deposit (illegally) for 3 months, with no communication. In the end, we had to lodge a claim through TDS to get our deposit back, which was returned in full, but Portico didn't even bother to respond to TDS!
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While looking for a flat ...
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5 Star Review
By : 'Alex'
Services : Letting( As a Tenant )
Rent PCM : £1564
Would you recommend ? : Yes
Postcode : SW11
Sep 8, 2016
People found this helpful0
While looking for a flat Portico were very helpful and helped the process go quickly and smoothly. Now living in a property managed by them I can also add they are supportive and quick to organise maintenance when needed. Everything i want from an estate... Read Full Review
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Alex said about Portico
Services : Letting( As a Tenant )Date: 8th Sep 2016
While looking for a flat Portico were very helpful and helped the process go quickly and smoothly. Now living in a property managed by them I can also add they are supportive and quick to organise maintenance when needed. Everything i want from an estate agent.
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Whilst the process of ...
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1 Star Review
By : 'Emma'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW17
Aug 9, 2016
People found this helpful4
Whilst the process of securing our rented flat with Portico was very smooth and efficient, the service since then has been appalling. We never expect to hear back from them until several times chasing via email or phone. The process of renewing our contract has been abysmal, with the staff member... Read Full Review
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Emma Reffold said about Portico
Services : Letting( As a Tenant )Date: 9th Aug 2016
Whilst the process of securing our rented flat with Portico was very smooth and efficient, the service since then has been appalling. We never expect to hear back from them until several times chasing via email or phone. The process of renewing our contract has been abysmal, with the staff member in question failing to respond to multiple emails, putting pressure on us to conform to deadlines when he does respond and then failing to respond for weeks at a time when it is not urgent for him.
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By : Marc Harding
Nov 27, 2017I can believe that. My experience of the Woodford branch has been exactly that kind of stuff. Beyond inept - rude and uncaring is more like...
We generally had a really ...
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4 Star Review
Holly
By : 'Katie'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SW17
Jun 27, 2016
People found this helpful0
We generally had a really positive experience renting a property through Portico - the letting agents were friendly, professional and amenable to our needs during our property search. Contact was always prompt and help was always at hand when we needed it. The only slight difficulties we had was... Read Full Review
Comments (0)We generally had a really positive experience renting a property through Portico - the letting agents were friendly, professional and amenable to our needs during our property search. Contact was always prompt and help was always at hand when we needed it.
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Katie said about Portico
Services : Letting( As a Tenant )Date: 27th Jun 2016
We generally had a really positive experience renting a property through Portico - the letting agents were friendly, professional and amenable to our needs during our property search. Contact was always prompt and help was always at hand when we needed it.
The only slight difficulties we had was with sorting our guarantors - I would advice potential tenants just to be aware that guarantors must be on quite a high salary to cover you and that income from pensions generally isn't considered. The team were very helpful in resolving this issue though!
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Portico is the most useless ...
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1 Star Review
By : 'Ela'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW4
Jun 9, 2016
People found this helpful9
Portico is the most useless and unhelpful ever! They tricky and are simply trying to take advantage of their tenants. Money is all they are about! Customer service below zero. Their Legal team is very... Read Full Review
Comments (1)Was this helpful?:
Ela said about Portico
Services : Letting( As a Tenant )Date: 9th Jun 2016
Portico is the most useless and unhelpful ever! They tricky and are simply trying to take advantage of their tenants. Money is all they are about! Customer service below zero. Their Legal team is very rude!
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By : Medleen Brereton
Jun 21, 2016Hello Ela, I'm really sorry to hear you are disappointed with Portico's service. We usually pride ourselves on being helpful and approachable so I would like to look into this as soon as possible. It ...
This was my first experience ...
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5 Star Review
Mckenzie
By : 'Becky'
Services : Letting( As a Tenant )
Rent PCM : £1598
Would you recommend ? : Yes
Postcode : SW18
May 3, 2016
People found this helpful0
This was my first experience going through an estate agent to rent a flat but the entire process was smooth and efficient from start to finish. I was out of the country for half of the process but Mckenzie made sure to keep both of us informed with any progress and ensured I could still sign the... Read Full Review
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Becky said about Portico
Services : Letting( As a Tenant )Date: 3rd May 2016
This was my first experience going through an estate agent to rent a flat but the entire process was smooth and efficient from start to finish. I was out of the country for half of the process but Mckenzie made sure to keep both of us informed with any progress and ensured I could still sign the agreement while I was away. All questions we had were answered almost immediately and concerns were adressed quickly as well. Mckenzie was both professional and friendly from beginning to end and I'd definitely recommend this agent.
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Portico has nice, spacious, ...
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5 Star Review
Mckenzie
By : 'Gareth'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW12
Jan 4, 2016
People found this helpful0
Portico has nice, spacious, bright and well-maintained properties. Good price-quality found when at least renting a property. Very professional, helpful and patience... Read Full Review
What agent could do to change your mind?
Standard fees
Comments on Agent Fees
Standard fees
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Gareth and Nuria said about Portico
Services : Letting( As a Tenant )Date: 4th Jan 2016
Portico has nice, spacious, bright and well-maintained properties. Good price-quality found when at least renting a property. Very professional, helpful and patience staff
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Portico were extremely ...
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5 Star Review
By : 'Alex'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SW18
Oct 26, 2015
People found this helpful0
Portico were extremely helpful in finding us a 2 bedroom property. Emma was easy to contact and very helpful arranging paperwork and answering any questions we had regarding moving in to our property. Thanks very... Read Full Review
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Alex Karvelas said about Portico
Services : Letting( As a Tenant )Date: 26th Oct 2015
Portico were extremely helpful in finding us a 2 bedroom property. Emma was easy to contact and very helpful arranging paperwork and answering any questions we had regarding moving in to our property. Thanks very much
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We had a wonderful experience ...
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5 Star Review
Holly
By : 'Genevieve'
Services : Letting( As a Tenant )
Rent PCM : £1238
Would you recommend ? : Yes
Postcode : SW11
Oct 6, 2015
People found this helpful0
We had a wonderful experience Portico, who helped us find our beautiful new flat. The process was more complicated than usual for various reasons but Emma, Goda and the team made it seem painless. Having experienced some mediocre agencies in the past, we were really pleased that everyone at Portico ... Read Full Review
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Genevieve said about Portico
Services : Letting( As a Tenant )Date: 6th Oct 2015
We had a wonderful experience Portico, who helped us find our beautiful new flat. The process was more complicated than usual for various reasons but Emma, Goda and the team made it seem painless. Having experienced some mediocre agencies in the past, we were really pleased that everyone at Portico was helpful, pleasant and a real pleasure to work with.
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The move to the new place was ...
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5 Star Review
Holly
By : 'Piotr'
Services : Letting( As a Tenant )
Rent PCM : £1455
Would you recommend ? : Yes
Postcode : SW17
Apr 20, 2015
People found this helpful0
The move to the new place was very smooth. We have got a great deal of assistance from Holly with all paperwork sent to us on time with proper explanation of what have to be done and by when. We were contacted by Portico (Edmund Cude) a few times whenever a suitable property was available on the... Read Full Review
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Piotr said about Portico
Services : Letting( As a Tenant )Date: 20th Apr 2015
The move to the new place was very smooth. We have got a great deal of assistance from Holly with all paperwork sent to us on time with proper explanation of what have to be done and by when. We were contacted by Portico (Edmund Cude) a few times whenever a suitable property was available on the market and we were shown a few until we found a current place. Holly is very friendly and approachable and I would not hesitate to recommend her when looking for your new house.
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In this review I mainly want ...
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1 Star Review
By : 'Max'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : SW1
Apr 13, 2015
People found this helpful17
In this review I mainly want to report about how Edmund Cude is handling maintenance issues or even not handling them. During my tenancy, which I ended after 10 month using my break clause, I had several maintenance issues. It usually took several notifications from my side to even draw attention ... Read Full Review
What agent could do to change your mind?
Proper feedback and adequate response time are basic for good maintenance, especially when it is about the heating system during the winter period. Here and in other maintenance issues the agency failed.
Comments on Agent Fees
Whatever they charge for maintenance is far too much for the service they provide to tenants.
Comments (1)In this review I mainly want to report about how Edmund Cude is handling maintenance issues or even not handling them.
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Max said about Portico
Services : Letting( As a Tenant )Date: 13th Apr 2015
In this review I mainly want to report about how Edmund Cude is handling maintenance issues or even not handling them.
During my tenancy, which I ended after 10 month using my break clause, I had several maintenance issues. It usually took several notifications from my side to even draw attention and even then I only was told the issues will be reported to maintenance and I rarely received feedback from them.
All in all one can get good service until signing the tenancy agreement but then has to be prepared for a lot of extra work in case of upcoming maintenance issues. From my reported issues only one was dealt with in the end.
When it was about minor issues I tended to stop reminding them after a while and try to fix it myself. In these cases I simply didn't receive any other feedback but that the issue was reported to maintenance.
But during my tenancy I also had two major maintenance issues:
The first was with the mattress which during the sales pitch was sold as new or almost new. Maybe it was my fault not inspecting in very detail but lifting it for the first time revealed that almost new must have been the state a lot of years ago. It took me several notifications and various emails as well as a lot of investigation from my side to get the mattress replaced. This not only went from reporting the problem but also finding a new mattress, getting an offer and basically doing everything mentioned in a typical maintenance-clerk-job-description...
While this first issue was solved after a long while putting in a lot of effort, the second major issue never got resolved (and I only hope for the new tenants that they recognize it before signing the tenancy agreement): When it came to fall and winter I realized that the heating system didn't work properly, the pressure in the therm unit was very low and the system went into emergency-shut-down-mode several times a day without further notification. The normal end user only recognized that by the apartment getting very, very cold. In combination with really poor windows I had trouble keeping the temperature on a 20 degree level during November/December/January/February. Especially during night that was not possible as I couldn't monitor the therm on regular basis then.
This issue I reported several times and also mentioned as the main reason for me using the break clause. When I asked for a refund for the heating not properly working for more than three months I was told to provide evidence that I even report the issue! Wondering that they don't keep any records of reports sent to them I forwarded my first notification email to the maintenance team... Then I was told if the issue would have been that big of a problem one email as proof is not enough. Wondering again that obviously nobody there takes note of anything work-related I provided a hard copy of the letter I sent mentioning the problem. Unfortunately I didn't record the phone calls but too late I learned that it takes at least five notifications to maintenance relating to the same issue before they even consider replying. Anyway after providing the additional proof requested by the maintenance team the representative stopped communication completely.
Bottom line they if they reply to the tenants requests then mostly by finding reasons to not to take any action and if they run out of arguments they simply shut down communication. Furthermore they are either completely unorganized or use that as a tactic to get rid of maintenance issues.
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By : Emma
Apr 16, 2015Hello Max, I'm really sorry to hear you were disappointed with Edmund Cude's service. We usually pride ourselves on being communicative and resolving maintenance issues quickly, but it seems this...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 10/30/2017, 8:46:30 AM by allAgents
