Used Rook Matthew to sell my house and the sale was achieved very quickly and efficiently .I had a number of viewings over a weekend and this was managed very efficiently with good communication . We also tried to buy a property being sold by the same estate agent and have had to withdraw our... Read Full Review

I couldn't have asked for more. Sound advice on how best to market my house, really good communication, great attention to detail in contact with the other parties who needed to be kept informed. Thanks to the whole... Read Full Review

I was helped through the housebuying process and mortgage selection by Neil who was very knowledgeable and helpful. I had no idea what to expect when buying a house so his expertise and advice were... Read Full Review

My nightmare with this firm darted in 2017 when they put a tenant into the house next door. I complained to them about the noise and the state of the garden to no avail. I had lived in this lovely estate since 2004 and my intention was to stay there. This particular neighbourhood used abusive... Read Full Review

Following a good experience buying via RMS I returned, I have recently rented my home through RMS, I had my initial consultation from David who answered my questions and gave me Adele as a point of contact. I have spoken with Adele a lot during the process from my initial consultation to my... Read Full Review

RMS are a great letting agent.I have used them for many years and they always deliver. All the staff I have dealt with have been absolutely brilliant. Adele has helped me find quality tenants and her knowledge advice and communication has always been top... Read Full Review

A huge thank you to Adele and Simon for their efforts in securing a new tenant and arranging all the necessary follow-up works for the flat, in such a prompt manner. Adele has always kept me updated directly by phone and she certainly sounds a very warm end helpful lady in general. I am just... Read Full Review

We have recently bought through RMS. It wasn't a straight forward purchase and quite an unusual mortgage product but we received amazing support from Neil as Mortgage Advisor and Sian and Laura in the sales and after sales teams. I would highly recommend anyone to use RMS and look to use the... Read Full Review

We recently rented a property through Rook Matthews Sayer. It was a really positive experience, and I couldn't rate Adele Eagleton (the Lettings Consultant) or Summer Glen (who handled the paperwork and references) highly enough, they were friendly, professional and responded quickly to any... Read Full Review

Selling my house had been an absolute nightmare in a previous sale due to going with an online estate agent so I was absolutely dreading it with how stressful it can be. Going with Rook Matthews Sayer Gosforth was the best decision, from the very start right the way through to completion day they... Read Full Review

After renting for the last year with RMS I have to say that they are awful at getting back to any repairs that need doing and they have shown a complete lack of competence and care towards their customers that rent houses with them. If you want friendly, efficient estate agents I would avoid Rook... Read Full Review

The service I received from RMS Gosforth was exceptional. From the initial stages to the final tenancy being signed, all communications were dealt with in a friendly and professional way. The staff who work in branch have a clear understanding of their business and their expertise makes them stand... Read Full Review

Sandra Bennett and her team of students were terrible to deal with. I suspected they were not doing a good job so I asked a friend of mine to offer on my home. They did not pass the offer along to me. I don't know how they are still in business. Avoid this... Read Full Review