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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
3.1/5, 13 Reviews
54% Recommended
57% sales valuation accuracy
80% sales fee satisfaction
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By : 'SP82'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : TW2
Having submitted an offer on one of the property on sale not to long ago that was on via the Twickenham branch - I must admit that I am NOT impressed ! The sales agent we submitted the offer to was, though not rude, maintained an overall condescending, unwelcoming and cocky tone. So much so, that the first thing I did after hanging up was to check if the property is on sale via another Property Agent. If you can't be bothered then , I will take my business elsewhere to someone who appreciates it. Head of customer service, please would you mind remind some of your sales team of basic facts - Not all buyers are stupid There is no dearth of properties & estate agents for most buyers to go to The commission will only be generated on 'purchase' of the property, so the buyer is essentially your key to core business/profit model -show some respect to the reason you are in business. Folks who are shelling out over between £600 - £800K for a property are not stupid and probably get super annoyed with minimal experience, fresh out of college estate agents trying to make an impression by acting 'too smart' - we ALL see through your BS, but are just polite enough to point it out ! Some pointers for sellers & buyers when appointing this agency Sole Sellers and no offers in a few weeks - it might be Dexter's attitude that is putting buyers off, consider appointing an additional agent. Buyers - more generic advice - don't rush into buying if you are in a strong position, with govt introducing more stringent rules for mortgage approval in October & imminent interest rate rise (the likely increase over the term of mortgage won't be substantial ), the tables will likely reverse in favour of buyers in the not so far future. I am a part of the industry & can already see the trend. Very soon, the agents will need you more than you need them, so ensure you go with an agency where the whole buying process is special ! How has this impacted us? We are monitoring the behaviour and if it continues, we will withdraw our offer - it's only a house and with patience, something else will come through in time. It's surprising because with Dexters - there office staff is overall appalling but folks who show you the property are most wonderful & a total delight ! what a real shame some of them don't work in the branch,.
By : Marilyn Plews
Aug 4, 2014Hello, I am really sorry to hear that you have been unhappy with the service provided by our TWickenham branch. I am head of Customer Services and I wondered if I could be of any further assistance? If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 57% | 80.00% | £500,000 | £1,350,000 |
Dexters
1 Chertsey Road, London, Greater London
TW1 1LR
020 8744 9400, 020 8744 9700
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Guzel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW1
We had the pleasure of doing our search for a rental apartment with Noran. Out of all the agencies and agents we encountered, Noran proved to be the most professional. He was always punctual and confirmed every appointment exactly as requested—via email. He answered countless questions... Read Full Review
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By : 'Kathy'
Services : Sales( As a Vendor )
Sold price : £1350000
Would you recommend ? : Yes
Postcode : TW1
Very pleased we opted to use Dexters. A very well organised Estate Agents. Staff helpful well informed and understanding..Thank you for all your hard... Read Full Review
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Samantha
By : 'Glenn'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW1
Impeccable approach to customer service, clear and open communication, never over promising and always a calm, relaxed easy going demeanour. Crucially they deliver a result! Love them at... Read Full Review
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Nancy
By : 'Sophia'
Services : Sales( As a Vendor )
Sold price : £1070000
Would you recommend ? : Yes
Postcode : TW1
Nothing but positive feedback for Nancy. She’s super professional, smart and knowledgable but at the same time incredibly human in her approach - some thing that is often lacking in property transactions. She cares about her clients position, is sensitive to circumstances and is keen to... Read Full Review
By : Sarah Tranter
Dec 1, 2020Dear Sophia, Thank you for your amazing feedback regarding Nancy in our St Margaret's office. I will ensure that I pass your comments onto Nancy and the Director for the area, who I know will be...
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Nancy
By : 'Albert'
Services : Letting( As a Owner )
Rent PCM : £1475
Would you recommend ? : Yes
Postcode : TW1
These guys are the best agents in town. Very professional. I have bought, sold and let through Dexters and wouldn't think of anyone else when considering a property-related... Read Full Review
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Natalie
By : 'Denis'
Services : Letting( As a Owner )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : TW1
I brought this apartment through Dexters and was extremely impressed with how professional they were, they were proactive and I always heard from them with updates and a steer of what I needed to do. When there was a problem, they worked with me to sort it out. I then ended up renting my... Read Full Review
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Nancy
By : 'David'
Services : Sales( As a Vendor )
Sold price : £527500
Would you recommend ? : Yes
Postcode : TW1
Selling a property in the London area is tough at the moment so you need a strong and determined team on your side.We chose Dexter's initially due to their positive and enthusiastic appraisal of our property.As we were in no rush we were happy to start high and drop until we found the right... Read Full Review
By : Hayley Marner
Sep 25, 2019Dear David, Thank you for your review regarding your experience with our St Margarets Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to...
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By : 'Igor'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : TW1
They have overpriced my property by 100k Now you have to be a complete moron to believe in it ( naively I did) Compete incompetency and joke. Wasted 5 moths of our time and prime time of the year Would not touch with a barge pole Update Jun 2019: After year or so of raising the complaint... Read Full Review
Did not have time to reflect on it after experience with it
By : Marilyn
Mar 27, 2018Dear Igor, I am sorry to read your review and that you have been unhappy with Dexters and we would very much like to discuss this with you. I have passed your comments onto the Managing...
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Jamie
By : 'Distressed'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : TW1
it is a very long and complicated complaint which I am quite happy to share with anyone interested but it's safe to say that I think Dexters have not done their job properly with completing checks on their clients resulting in their client not completing on completion day after exchanging 3 weeks... Read Full Review
By : Marilyn
Dec 11, 2015Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Twickenham branch, which is part of the Thamesview group. I am head of Customer Services and...
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By : 'St'
Services : Sales( As a Buyer )
Sold price : £500000
Would you recommend ? : No
Postcode : TW1
Had to deal with an Inexperienced, unprofessional individual with a poor level of communication and engagement. This individual needs training to ensure that that understand their legal boundaries rather than trying to be everything that is wrong with the Estate Agents profile when dealing with the ... Read Full Review
By : Marilyn
Aug 7, 2015Hello, I am really sorry to hear that you have been unhappy with the service provided by our St Margarets branch. I am head of Customer Services and I wondered if I could be of any further...
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Nancy
By : 'Truth'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : TW7
Dexters talk the talk, but the senior staff members (not all to be fair) are sly and manipulative. I was lied to about marketing which was badly done, numerous errors that repeatedly were corrected. Beware if you terminate a contract with them as I did, they will say untrue claims about your... Read Full Review
might be justified if they knew what they were doing and didn\'t lie so much, grossly insulting my intelligence. It is disturbing that there is still sharp practise going on out there.
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By : 'SP82'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : TW2
Having submitted an offer on one of the property on sale not to long ago that was on via the Twickenham branch - I must admit that I am NOT impressed ! The sales agent we submitted the offer to was, though not rude, maintained an overall condescending, unwelcoming and cocky tone. So much so, that ... Read Full Review
By : Marilyn Plews
Aug 4, 2014Hello, I am really sorry to hear that you have been unhappy with the service provided by our TWickenham branch. I am head of Customer Services and I wondered if I could be of any further...
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By : 'unhappyrenter'
Services : Letting( As a Tenant )
Would you recommend ? : No
I read the poor reviews yet went ahead with the agreement. HUGE MISTAKE!! I wish I had listened to everyones views! From the start our flat had problems. As soon as they have your money, don't expect to hear from them again! Our flat wasn't even legally safe, but they didn't care! I chased and... Read Full Review
