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St Margarets, London TW1
3.1/5, 13 Reviews
54% Recommended
57% sales valuation accuracy
80% sales fee satisfaction
"They have overpriced my..."
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1 Star Review
By : 'Igor'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : TW1
Jun 18, 2019
People found this helpful17
They have overpriced my property by 100k Now you have to be a complete moron to believe in it ( naively I did) Compete incompetency and joke. Wasted 5 moths of our time and prime time of the year Would not touch with a barge pole Update Jun 2019: After year or so of raising the complaint managing director Duncan Gibb reply stands that he sees nothing wrong with this practice and endorse it 100%. According to Dexters this is normal practice of all estate agents to overprice the property to get the sole listing then to reduce it by managing client's expectations. I do not know in what world they live in and what ethic education and upbringing they had but it is not honest and good business practice. I have contacted Obdusman as per suggestions that being almost single course of complaint procedure with estate agents. They have made it extremely difficult for clients to file any complaint with agent so I am not sure what is the purpose of organization and who are there to regulate and protect. Going forward I am never to trust the estate agents again, treat them with no respect as for what they are thieves and dishonest people. Fair enough there are some agents who maybe honest but yet to be found, so no offence to those. In summary agents at Dexters in St Margarets are lying thieves governed by lord of lies Duncan Gibbs
Comments on Agent Fees
Did not have time to reflect on it after experience with it
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By : Marilyn
Mar 27, 2018Dear Igor, I am sorry to read your review and that you have been unhappy with Dexters and we would very much like to discuss this with you. I have passed your comments onto the Managing Director of the office who will be reviewing your comments with the team and will be in contact with you. Kind regards, Marilyn, Head of Customer Relations customerrelations@dexters.co.uk
By : Igor Todorinovic
Jun 19, 2019Jokers continue on, managing director Duncan Gibbs sees nothing wrong and blames me for it. Appalling , I have uploaded letter for all to read "Although I am sorry to hear you regret instructing Dexters back in 2016, I believe we were always open and transparent with you. James Carey, Sales Manager carried out the Market Appraisal in May 2016. The recommendation he gave on the asking price was given in good faith and reflected available information about the property and took into account the market conditions at the time. I can see that James followed up the meeting with a letter confirming what you discussed and he suggested an asking price of £749,950. James' advice was consistent with a comparable property that was sold in the area and I attach a copy of this for your information. I therefore cannot agree that James deliberately over-inflated the price to gain the instruction. It was ultimately your decision to instruct Dexters and agree to marketing at that price. We advised you at the time that if interest was not forthcoming we would review the sales strategy and price once we had received some feedback. Further to almost three weeks' of marketing we discussed reducing the asking price in line with the feedback we had received, which I understand agreed to do. The price reduction generated more interest and a further nine viewings, however you then made the decision to withdraw your property. Despite being in a 12 week Sole Selling Agency agreement, we accepted your notice and agreed to withdraw your Once again I am sorry that you felt unhappy with our service, but having now reviewed the matter I believe we were professional and acted in your best in your best interests at all times. The purpose of a market appraisal is to provide an indication of the price the property might sell for and what a Seller can hope to achieve, but it does not confirm or guarantee the same. Please note this is now our Company's final viewpoint on the matter. Therefore if you remain unhappy and wish to take the matter further, the next step is for you to raise a complaint with The Property Ombudsman for independent arbitration. You have 12 months from the date of this letter in which to do so and details of their complaints procedure can be found on their website, www.tpos.co.uk. Managing Director Duncan Gibbs Dexters "
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 57% | 80.00% | £500,000 | £1,350,000 |
Address
Dexters
1 Chertsey Road, London, Greater London
TW1 1LR
020 8744 9400, 020 8744 9700
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5 Star Review
By : 'Guzel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW1
Nov 14, 2024
People found this helpful0
We had the pleasure of doing our search for a rental apartment with Noran. Out of all the agencies and agents we encountered, Noran proved to be the most professional. He was always punctual and confirmed every appointment exactly as requested—via email. He answered countless questions... Read Full Review
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Guzel said about Dexters
Services : Letting( As a Tenant )Date: 14th Nov 2024
We had the pleasure of doing our search for a rental apartment with Noran. Out of all the agencies and agents we encountered, Noran proved to be the most professional. He was always punctual and confirmed every appointment exactly as requested—via email. He answered countless questions and made the effort to find any information he didn’t have readily available if it was of interest to us. Furthermore, when we needed time to consider our options, he never pressured us and gave us the space we needed. An excellent experience overall!
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Positive ...
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5 Star Review
By : 'Kathy'
Services : Sales( As a Vendor )
Sold price : £1350000
Would you recommend ? : Yes
Postcode : TW1
Oct 13, 2022
People found this helpful0
Very pleased we opted to use Dexters. A very well organised Estate Agents. Staff helpful well informed and understanding..Thank you for all your hard... Read Full Review
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Kathy curran said about Dexters
Services : Sales( As a Vendor )Date: 13th Oct 2022
Very pleased we opted to use Dexters. A very well organised Estate Agents. Staff helpful well informed and understanding..Thank you for all your hard work.
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Impeccable approach to ...
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5 Star Review
Samantha
By : 'Glenn'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW1
Mar 5, 2021
People found this helpful0
Impeccable approach to customer service, clear and open communication, never over promising and always a calm, relaxed easy going demeanour. Crucially they deliver a result! Love them at... Read Full Review
Comments (0)Impeccable approach to customer service, clear and open communication, never over promising and always a calm, relaxed easy going demeanour. Crucially they deliver a result!
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Glenn said about Dexters
Services : Letting( As a Owner )Date: 5th Mar 2021
Impeccable approach to customer service, clear and open communication, never over promising and always a calm, relaxed easy going demeanour. Crucially they deliver a result!
Love them at Dexters!
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Nothing but positive feedback ...
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5 Star Review
Nancy
By : 'Sophia'
Services : Sales( As a Vendor )
Sold price : £1070000
Would you recommend ? : Yes
Postcode : TW1
Nov 17, 2019
People found this helpful1
Nothing but positive feedback for Nancy. She’s super professional, smart and knowledgable but at the same time incredibly human in her approach - some thing that is often lacking in property transactions. She cares about her clients position, is sensitive to circumstances and is keen to... Read Full Review
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Sophia said about Dexters
Services : Sales( As a Vendor )Date: 17th Nov 2019
Nothing but positive feedback for Nancy. She’s super professional, smart and knowledgable but at the same time incredibly human in her approach - some thing that is often lacking in property transactions. She cares about her clients position, is sensitive to circumstances and is keen to ensure their best onward move. 5 stars without a doubt.
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By : Sarah Tranter
Dec 1, 2020Dear Sophia, Thank you for your amazing feedback regarding Nancy in our St Margaret's office. I will ensure that I pass your comments onto Nancy and the Director for the area, who I know will be...
These guys are the best ...
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5 Star Review
Nancy
By : 'Albert'
Services : Letting( As a Owner )
Rent PCM : £1475
Would you recommend ? : Yes
Postcode : TW1
Sep 24, 2019
People found this helpful1
These guys are the best agents in town. Very professional. I have bought, sold and let through Dexters and wouldn't think of anyone else when considering a property-related... Read Full Review
Comments (0)These guys are the best agents in town. Very professional.
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Albert boulton said about Dexters
Services : Letting( As a Owner )Date: 24th Sep 2019
These guys are the best agents in town. Very professional.
I have bought, sold and let through Dexters and wouldn't think of anyone else when considering a property-related transaction.
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I brought this apartment ...
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5 Star Review
Natalie
By : 'Denis'
Services : Letting( As a Owner )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : TW1
Sep 23, 2019
People found this helpful0
I brought this apartment through Dexters and was extremely impressed with how professional they were, they were proactive and I always heard from them with updates and a steer of what I needed to do. When there was a problem, they worked with me to sort it out. I then ended up renting my... Read Full Review
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Denis Amos said about Dexters
Services : Letting( As a Owner )Date: 23rd Sep 2019
I brought this apartment through Dexters and was extremely impressed with how professional they were, they were proactive and I always heard from them with updates and a steer of what I needed to do. When there was a problem, they worked with me to sort it out. I then ended up renting my apartment out through Dexters, based on my experience with the sales team there was no question on which agent I would use and Dexters rentals did not disappoint. They got me a fantastic tenant, paying a good rent and the whole thing was seamless. Really great, hard working bunch.
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When the going gets ...
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5 Star Review
Nancy
By : 'David'
Services : Sales( As a Vendor )
Sold price : £527500
Would you recommend ? : Yes
Postcode : TW1
Sep 4, 2019
People found this helpful0
Selling a property in the London area is tough at the moment so you need a strong and determined team on your side.We chose Dexter's initially due to their positive and enthusiastic appraisal of our property.As we were in no rush we were happy to start high and drop until we found the right... Read Full Review
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David Bowey said about Dexters
Services : Sales( As a Vendor )Date: 4th Sep 2019
Selling a property in the London area is tough at the moment so you need a strong and determined team on your side.We chose Dexter's initially due to their positive and enthusiastic appraisal of our property.As we were in no rush we were happy to start high and drop until we found the right level.Once we found a buyer Nancy and her team negotiated with great resilience on our behalf.It was a frustrating experience for all of us but they did so with humour and a can do attitude.Thanks again for your help!
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By : Hayley Marner
Sep 25, 2019Dear David, Thank you for your review regarding your experience with our St Margarets Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to...
They have overpriced my ...
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1 Star Review
By : 'Igor'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : TW1
Jun 18, 2019
People found this helpful17
They have overpriced my property by 100k Now you have to be a complete moron to believe in it ( naively I did) Compete incompetency and joke. Wasted 5 moths of our time and prime time of the year Would not touch with a barge pole Update Jun 2019: After year or so of raising the complaint... Read Full Review
Comments on Agent Fees
Did not have time to reflect on it after experience with it
Comments (2)They have overpriced my property by 100k
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Igor Todorinovic said about Dexters
Services : Sales( Prospective Vendor/Buyer )Date: 18th Jun 2019
They have overpriced my property by 100k
Now you have to be a complete moron to believe in it ( naively I did)
Compete incompetency and joke.
Wasted 5 moths of our time and prime time of the year
Would not touch with a barge pole
Update Jun 2019:
After year or so of raising the complaint managing director Duncan Gibb reply stands that he sees nothing wrong with this practice and endorse it 100%.
According to Dexters this is normal practice of all estate agents to overprice the property to get the sole listing then to reduce it by managing client's expectations. I do not know in what world they live in and what ethic education and upbringing they had but it is not honest and good business practice.
I have contacted Obdusman as per suggestions that being almost single course of complaint procedure with estate agents.
They have made it extremely difficult for clients to file any complaint with agent so I am not sure what is the purpose of organization and who are there to regulate and protect.
Going forward I am never to trust the estate agents again, treat them with no respect as for what they are thieves and dishonest people.
Fair enough there are some agents who maybe honest but yet to be found, so no offence to those.
In summary agents at Dexters in St Margarets are lying thieves governed by lord of lies Duncan Gibbs
The UK's Largest Customer Review Website for the Property Industry
By : Marilyn
Mar 27, 2018Dear Igor, I am sorry to read your review and that you have been unhappy with Dexters and we would very much like to discuss this with you. I have passed your comments onto the Managing...
it is a very long and ...
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1 Star Review
Jamie
By : 'Distressed'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : TW1
Dec 11, 2015
People found this helpful63
it is a very long and complicated complaint which I am quite happy to share with anyone interested but it's safe to say that I think Dexters have not done their job properly with completing checks on their clients resulting in their client not completing on completion day after exchanging 3 weeks... Read Full Review
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Distressed mother said about Dexters
Services : Sales( Prospective Vendor/Buyer )Date: 11th Dec 2015
it is a very long and complicated complaint which I am quite happy to share with anyone interested but it's safe to say that I think Dexters have not done their job properly with completing checks on their clients resulting in their client not completing on completion day after exchanging 3 weeks prior. This has caused my family of 2 adults and 3 children under the age of 7 a huge amount of emotional stress. We have been in limbo now for over a week living out of a suitcase with all our property in storage and the crisis has still not been resolved. I would advise anyone to stay clear of dexters when dealing with buying and or selling houses. It's truly not worth the stress they might put you through. So far they have ruined my families Christmas.
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By : Marilyn
Dec 11, 2015Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Twickenham branch, which is part of the Thamesview group. I am head of Customer Services and...
Had to deal with an ...
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1 Star Review
By : 'St'
Services : Sales( As a Buyer )
Sold price : £500000
Would you recommend ? : No
Postcode : TW1
Jul 6, 2015
People found this helpful117
Had to deal with an Inexperienced, unprofessional individual with a poor level of communication and engagement. This individual needs training to ensure that that understand their legal boundaries rather than trying to be everything that is wrong with the Estate Agents profile when dealing with the ... Read Full Review
Comments (1)Had to deal with an Inexperienced, unprofessional individual with a poor level of communication and engagement. This individual needs training to ensure that that understand their legal boundaries rather than trying to be everything that is wrong with the Estate Agents profile when dealing with the public. Providing instructions to solicitors without client knowledge is not legal.
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St Margarets Buyer said about Dexters
Services : Sales( As a Buyer )Date: 6th Jul 2015
Had to deal with an Inexperienced, unprofessional individual with a poor level of communication and engagement. This individual needs training to ensure that that understand their legal boundaries rather than trying to be everything that is wrong with the Estate Agents profile when dealing with the public. Providing instructions to solicitors without client knowledge is not legal.
Level of unprofessionalism in dealing with contract negotiation is a reason not to deal with your company.
Trying to be the next Foxtons is where it all goes wrong every day.
Trying to prevent and undermine a house buyers report is unprofessional and something trading standards should look into.Over priced valuations to boost their fees, price paid was �100k less than Dexters valuation and real value was confirmed by survey & house buyers report.
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By : Marilyn
Aug 7, 2015Hello, I am really sorry to hear that you have been unhappy with the service provided by our St Margarets branch. I am head of Customer Services and I wondered if I could be of any further...
Dexters talk the talk, but ...
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1 Star Review
Nancy
By : 'Truth'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : TW7
Sep 23, 2014
People found this helpful166
Dexters talk the talk, but the senior staff members (not all to be fair) are sly and manipulative. I was lied to about marketing which was badly done, numerous errors that repeatedly were corrected. Beware if you terminate a contract with them as I did, they will say untrue claims about your... Read Full Review
Comments on Agent Fees
might be justified if they knew what they were doing and didn\'t lie so much, grossly insulting my intelligence. It is disturbing that there is still sharp practise going on out there.
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Truth teller said about Dexters
Services : Sales( As a Vendor )Date: 23rd Sep 2014
Dexters talk the talk, but the senior staff members (not all to be fair) are sly and manipulative. I was lied to about marketing which was badly done, numerous errors that repeatedly were corrected. Beware if you terminate a contract with them as I did, they will say untrue claims about your property as to why it didn't sell. Furthermore, you can expect your house to be disparaged whilst you are happily selling it with another agent as we discovered via a buyer who happened to mention their interest in our house to Dexters (who were selling their house). A veneer of shiny, salesy professionalism, but underneath their tactics are quite sickening. I confronted them on their dishonest conduct, but it was if they had no moral compass.
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Having submitted an offer on ...
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1 Star Review
By : 'SP82'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : TW2
Jul 21, 2014
People found this helpful183
Having submitted an offer on one of the property on sale not to long ago that was on via the Twickenham branch - I must admit that I am NOT impressed ! The sales agent we submitted the offer to was, though not rude, maintained an overall condescending, unwelcoming and cocky tone. So much so, that ... Read Full Review
Comments (1)Having submitted an offer on one of the property on sale not to long ago that was on via the Twickenham branch - I must admit that I am NOT impressed !
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SP82 said about Dexters
Services : Sales( Prospective Vendor/Buyer )Date: 21st Jul 2014
Having submitted an offer on one of the property on sale not to long ago that was on via the Twickenham branch - I must admit that I am NOT impressed !
The sales agent we submitted the offer to was, though not rude, maintained an overall condescending, unwelcoming and cocky tone. So much so, that the first thing I did after hanging up was to check if the property is on sale via another Property Agent. If you can't be bothered then , I will take my business elsewhere to someone who appreciates it.
Head of customer service, please would you mind remind some of your sales team of basic facts -
Not all buyers are stupid
There is no dearth of properties & estate agents for most buyers to go to
The commission will only be generated on 'purchase' of the property, so the buyer is essentially your key to core business/profit model -show some respect to the reason you are in business.
Folks who are shelling out over between £600 - £800K for a property are not stupid and probably get super annoyed with minimal experience, fresh out of college estate agents trying to make an impression by acting 'too smart' - we ALL see through your BS, but are just polite enough to point it out !
Some pointers for sellers & buyers when appointing this agency
Sole Sellers and no offers in a few weeks - it might be Dexter's attitude that is putting buyers off, consider appointing an additional agent.
Buyers - more generic advice - don't rush into buying if you are in a strong position, with govt introducing more stringent rules for mortgage approval in October & imminent interest rate rise (the likely increase over the term of mortgage won't be substantial ), the tables will likely reverse in favour of buyers in the not so far future. I am a part of the industry & can already see the trend. Very soon, the agents will need you more than you need them, so ensure you go with an agency where the whole buying process is special !
How has this impacted us?
We are monitoring the behaviour and if it continues, we will withdraw our offer - it's only a house and with patience, something else will come through in time.
It's surprising because with Dexters - there office staff is overall appalling but folks who show you the property are most wonderful & a total delight ! what a real shame some of them don't work in the branch,.
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By : Marilyn Plews
Aug 4, 2014Hello, I am really sorry to hear that you have been unhappy with the service provided by our TWickenham branch. I am head of Customer Services and I wondered if I could be of any further...
I read the poor reviews yet ...
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1 Star Review
By : 'unhappyrenter'
Services : Letting( As a Tenant )
Would you recommend ? : No
Mar 20, 2012
People found this helpful93
I read the poor reviews yet went ahead with the agreement. HUGE MISTAKE!! I wish I had listened to everyones views! From the start our flat had problems. As soon as they have your money, don't expect to hear from them again! Our flat wasn't even legally safe, but they didn't care! I chased and... Read Full Review
Comments (0)I read the poor reviews yet went ahead with the agreement. HUGE MISTAKE!! I wish I had listened to everyones views! From the start our flat had problems. As soon as they have your money, don't expect to hear from them again! Our flat wasn't even legally safe, but they didn't care! I chased and chased.
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unhappyrenter said about Dexters
Services : Letting( As a Tenant )Date: 20th Mar 2012
I read the poor reviews yet went ahead with the agreement. HUGE MISTAKE!! I wish I had listened to everyones views! From the start our flat had problems. As soon as they have your money, don't expect to hear from them again! Our flat wasn't even legally safe, but they didn't care! I chased and chased.
I am trying to build up enough evidence so we can legally get out of our contract and rent through any other agent.
I know I will never see my deposit again.
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