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4.8/5, 30 Reviews
97% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
95% letting fee satisfaction
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Alex
By : 'Chris'
Services : Letting(As a Tenant)
Rent PCM : £210
Would you recommend ? : No
Postcode : WC1H
This is an absolutely horrendous agency. They are out to get you, your money and are absolutely rude about it. A failure to fix the water heater was a huge problem in winter. They also lied about the state of the property: the shower (something that obviously a new tenant will not have the chance to try out) was faulty and we spent the better part of the year bathing out of a bucket. Yes a bucket, like in a third world country. Furthermore, they charged £250 for cleaning at the end of the year: for the record this is a 2 bedroom apartment and a quote for a 5 bedroom apartment is £189/ Alex himself is a rude, uncooperative and will only perked up after i had paid him some manner of deposit.
Dont work as an estate agent. his attitude is just too poor to be in this industry.
By : Alex T
Oct 22, 2014Dear Chris, I'm very sorry to read the negative feedback regards your tenancy via Fyfe Mcdade. It is also a great shame you feel you have to get quite so derogatory about it, not to mention that some of your accusatory comments are simply not true. Hopefully you can allow me to once again try to clear the air and present the facts more clearly here. Firstly, you elected to rent this flat remotely from abroad without setting a foot in the property to view it before commencing your tenancy. My dealings throughout the entirety of the marketing period were with your flat mate who attended the property on three separate occasions and confirmed she was the decision maker for both of you - meaning she was accountable to vet the place on your behalf. On three separate occasions it was clear that there was NO shower at the property, apart from the rudimentary attachment on the bath taps. I highlighted this point also. We have not mislead you here. Fyfe Mcdade cannot be held accountable for your frustrations about the lack of a shower when you have entered into a tenancy with the prior knowledge that there was no shower available. I'm afraid the fault here lies squarely between you and your flatmate for not communicating better and discussing the fixtures and fittings being offered in the property, before committing to your tenancy. Secondly, with respect to the water heater, this was handled by our property management team and as I understand it they had several tradesmen attend, but there was an issue with the electrics / wiring which prolonged resolution. It is very easy to constantly blame the agent when actually it is quite common in older buildings like this for wiring to go or boilers to go and take time to resolve. Especially if you have to run decisions up the chain via freeholders or similar. It certainly was not a case of not acting. I stand by our property management department. They are all ARLA registered and act very proactively across our entire management portfolio. Finally, with respect to the cleaning, this is a very common and misunderstood point as to why the cost seems so high. I'm confident the price you've had quoted for a 5 bed house at £189.00 will NOT be for a full end of tenancy professional clean. A professional clean is an entirely different beast to a regular cleaner going in. Every single inch of a flat is cleaned to within an inch of its life and this takes as much as 6-7 hours on a 2bed flat like this. The carpets and any curtains are steam cleaned, inside of drawers are scrubbed, not a stone is left unturned. With that in mind £250 is not unreasonable and I once again stand by our cleaners. Had you stuck by the terms of your contract and given the flat back with a full professional clean as asked of you, we wouldn't have had to use our cleaners and charge you for it. You were more than free to shop around and book your own cleaners but you did not organise this in time for your end of tenancy inspection. Finally, on a personal note, I fail to see where exactly I have been uncooperative, misleading or that we are as you put it 'only here to get your money'. I think these comments are wholly unnecessary and innaccurate. We are passionate about people and property and I personally hate to see anyone unhappy in their homes. Either way, I wanted to go on record to give our side of the story and apologise if you feel you have not had a pleasant tenancy or experience via Fyfe Mcdade. I wish you every success in your future endeavors and hope your next tenancy is going well. With best regards, Alex Taniewski-Elliott Manager Fyfe Mcdade, Bloomsbury Branch
If you have a complaint about the service you have received from any of the Fyfe Mcdade Ltd staff, please put your concerns in writing (ideally by email) in a letter to the Branch Manager (see below). The correspondence will be acknowledged within 3 working days. The matter will be investigated, and a full response sent to you at the email or postal address provided within 15 working days.
If you feel the matter remains unresolved, please address your complaint in writing (ideally by email) to one of the directors of Fyfe Mcdade Ltd who will instigate a thorough investigation and respond to you with a final viewpoint.
Fyfe Mcdade is a member of The Property Ombudsman scheme (TPO), and in the unlikely event that you remain dissatisfied with the outcome of the in-house complaints procedure you may refer the matter to the Ombudsman within six months of the final viewpoint. To refer your complaint to the ombudsman, please visit the TPO website (tpos.co.uk) and complete, sign and return a TPO Complaints Form.
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Last updated at 5/20/2024, 7:24:36 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £525,000 | £700,000 |
| Lettings | 100% | 95% | £400 | £4,008 |
Fyfe McDade Ltd
56 Marchmont Street, London, Greater London
WC1N 1AB
0207 837 2022
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Connor
By : 'Jia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW1
Fyfe McDade is great especially Connor. He is so patient and professional. The viewing video is very detailed, i means it literally tells you everything needed. If I have any questions he will answer me very politely?. Thanks a... Read Full Review
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Connor
Alex
By : 'Marisha'
Services : Letting( As a Tenant )
Rent PCM : £2600
Would you recommend ? : Yes
Postcode : WC1H
Overall Extremely Good. The experience was challenging since we were attempting to rent a unit from overseas sight unseen and were unfamiliar with how things are done in the UK. Connor Brill was extremely professional, pleasant and helpful throughout this process and actually provided direction... Read Full Review
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Joey
By : 'Alex'
Services : Property Management
Sold price : £2275
Would you recommend ? : Yes
Postcode : EC1N
Joey is always helpful, responsive, kind and a pleasure to speak with. Every time there was a problem at our flat, he ensured the matter was handled swiftly and thoughtfully. We developed a friendly and strong working relationship over the 2 years we were with Fyfe McDade, and we were very... Read Full Review
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Alex
Joey
By : 'Ali'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WC1X
Fantastic team of agents. Great value for money, hard working and honest team. Would gladly recommend to other landlords or... Read Full Review
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Connor
Joey
By : 'Martin'
Services : Letting( As a Owner )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : N1
I have had a relationship with Fyfe McDade for about 4 years now (initially Alex in Sales and latterly Runy and Joey in lettings). I have to say they have always been completely honest with me regarding the market situation rather than inflating prices to get work and have been so patient and... Read Full Review
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Joey
Connor
By : 'Yusuf'
Services : Letting( As a Tenant )
Rent PCM : £2600
Would you recommend ? : Yes
Postcode : WC1X
Joey was very professional and easy to work with. I would definitely recommend him to others for his great overall... Read Full Review
By : Joey
Sep 15, 2020Many thanks for your kind words Yusuf...
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Alex
By : 'Per'
Services : Sales( As a Vendor )
Sold price : £600000
Would you recommend ? : Yes
Postcode : NW1
Very professional service, Alex is a good man to boot. He got us out of London in an orderly manner just before prices started going south. Very happy with the... Read Full Review
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Alex
By : 'Matt'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NW1
Brilliant process, experts in the game and totally transparent throughout the entire successful sale of my 2 bedroom property. Alex was amazing throughout; informative, up front and... Read Full Review
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Alex
By : 'Angela'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WC1H
Fyfe McDade and Alex in particular have been extremely helpful in all matters concerning my property, including presentation and possible... Read Full Review
Good
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Alex
By : 'Melanie'
Services : Sales( As a Vendor )
Sold price : £700000
Would you recommend ? : Yes
Postcode : NW1
I am so glad we followed my sister's recommendation to sell our flat through Alex at Fyfe McDade. In an uncertain market he found us a buyer who offered the asking price within three days of the property going on the market! His knowledge of the market and his client base was impressive and he ... Read Full Review
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Connor
By : 'James'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WC1
Was responsive, polite and prompt in showing us properties and getting the leases signed. Would recommend to anyone who is... Read Full Review
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Connor
By : 'Catherine'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WC1H
Barney has been extremely reliable as our lettings agent. He replies quickly to emails even outside of office hours and enabled the entire process to be a smooth and simple... Read Full Review
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Connor
By : 'Matt'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW1
Barney is simply the best agent I've come across, was extremely helpful in finding a flat and he dealt with our contracts swiftly. Overall it was just a great experience to have him as an... Read Full Review
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Connor
By : 'Sommy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW1
During the time we were in a rush to get everything done, Barney was very responsible and organised. It was easy communicating with him because he was very friendly and... Read Full Review
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Alex
By : 'R'
Services : Sales( As a Vendor )
Sold price : £525000
Would you recommend ? : Yes
Postcode : NW1
I had been trying to sell my flat unsuccessfully for several years without success, before approaching Alex at FyfeMcdade's Bloomsbury branch. From the get go he was absolutely honest in the valuation and comprehensive marketing approach to take, which was professionally prepared, prior to... Read Full Review
They earnt every penny of their commision.
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Alex
By : 'Tim'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : N1
I would highly recommend Fyfe Mcdade and Alex who managed the sale of my property. Alex understood the local area and everything that made my place special and was able to communicate that value to the buyers. Alex is a real professional, making the whole process of selling a property very smooth.... Read Full Review
Very reasonable
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Funmi
Alex
By : 'David'
Services : Letting( As a Owner )
Rent PCM : £425
Would you recommend ? : Yes
Postcode : WC1X
Fyfe McDade has been managing a rental property for me over the past several years, and I couldn't be happier with them. Funmi is extremely organized, courteous, and responsive; she successfully managed several unexpected (and quite challenging) issues with the property throughout the past... Read Full Review
Very reasonable.
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By : 'Riah'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : EC4A
Tom was really helpful whilst I was buying my flat, and was always contactable and happy to answer questions. I felt the process was very manageable as a first time buyer thanks to Tom's... Read Full Review
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By : 'Leif'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WC1H
Lexi was a great help when looking for a property to rent. She was patient with our questions and guided us in making a decision that would be best for us. A process that could have been difficult was made clear, easy and stress free. Thanks... Read Full Review
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Alex
By : 'Hicks'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NW1
I've just sold my flat with Fyfe McDade and I must say they where absolutely fantastic. I was with Alex in the Bloomsbury branch and he was just so great. Totally on the ball with everything and really went above and beyond numerous times. The sale was quite complex and Alex stepped in to smooth... Read Full Review
