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2.6/5, 25 Reviews
44% Recommended
67% sales valuation accuracy
100% sales fee satisfaction
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By : 'Adi'
Services : Letting(As a Tenant)
Rent PCM : £1600
Would you recommend ? : No
Postcode : W12
This is the simply worst estate agency possible. Before we moved in the flat was occupied by the Landlords. They did accept our conditions from the offer. Before we rent it we discussed few things in dexters office, we were assured by the agents that as they don't know which furniture will be taken, they will remove furniture after we move in if we will ask them to do so. We also were promised that one wall, where the paint was cracked and falling off will be repainted. Everything was agreed and the contract was signed. Few weeks later and few days before our move in we were called by one of the agents and informed that the agreements signed by us and by the Landlady are different. One from our main conditions from the offer was removed. As the agreement in this form was unacceptable for us, we called and main the agent few times asking to clarify with the landlady. Instead of that we were called by the branch manager and we were threaten that we have to sign the agreement or we will be living on the street and will lose deposit. He also tried to tell us what was discussed, even he wasn't present during the conversation. When we refused to sign it they finally decide to contact the landlady and manage to get corrected agreement. On our move in day when we get there with all our belongings we found that the flat wasn't prepared. It's so dirty that the person holding check in couldn't finish report. Apparently Dexters didn't arrange anyone to clean and repaint the flat even they said they will. They finally arranged cleaners but on Saturday 17pm, so the flat wasn't cleaned properly, and since it's made after check in it caused discrepancies during check out. During all that time we were waiting outside in the rainy day will all our stuff. When we ask to remove some of the things left by the landlady we get response that the agent negotiate with landlady 'moving' in the house not 'removing' and all things must stay. We found few faults which we reported to dexters, but they consistetly refused to fix it. For example boiler wasn't starting when when you open hot water tap. dexters response: boiler is starting when you turn on the heating so it's ok. We didn't have hot water for almost 2 weeks, and we had to call/mail dexters so many times before they finally they agree to fix this. During the time we were living on this flat we found that the property manager at least once entered our flat without letting us know and without our permission. When our agreement has ended we decided to move out, not because we didn't like the flat but because we were so tired of dexters. There were few issues in the check out report, most of them caused by dexters who arrange cleaning after check in, but they didn't try to mediate with the ladnlords, they simply ignore all our emails and questions. Except of one: we left one thing on the flat which we wanted to reclaim (the landlady tried to charge us for removing this), instead we get response from the property manger that this item wasn't removed, but it can't be reclaimed because she gave it to the new tenants. The property manager also raised claim in TDS (for the landlady), where she provide modified and inaccurate version of agreement and checkin report. We wrote complain to dexters against such treatment. Dexters response in few words: we don't see anything wrong, you were only tenants so we don't care about you.
Last updated at 11/30/2, 12:00:00 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 67% | 100.00% | £780,000 | £780,000 |
Dexters
53 Shepherds Bush Green, London, Greater London
W12 8PS
020 8740 2900, 020 8723 8899
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'cst'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : W14
Dexters is one of the worst lettings agencies I had the misfortune of dealing with. Here are the list of just few of things that happened while renting one of their properties in Kensington. - on moving in: pizza was found behind radiator. Hair everywhere. They admitted to only having spot cleaned ... Read Full Review
By : Lucy
Jul 11, 2024I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you....
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Penelope
By : 'Anil'
Services : Letting( As a Owner )
Rent PCM : £488000
Would you recommend ? : Yes
Postcode : W12
Listed my property with Dexters and received a first class service. Was kept in the picture all the time, from viewings to feed back from potential buyers and right through until the property was sold. Avni and Penelope were absolutely great and I can’t thank them enough for all the time... Read Full Review
By : Asma Chuhgtai
Jun 20, 2023Dear Anil, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope...
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Avni
By : 'Rob'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W12
Both Avni and Amrita were great at getting our property sale over the line and checking in throughout the process to make sure everything was okay. They were professional but also really personable and the constant line of communication saved a lot of stress in the... Read Full Review
By : Ria Burton
Sep 5, 2022Dear Rob, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Ria...
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Avni
By : 'Patricia'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W12
I really valued the quick and effective communication both with Oliver and Avni. Thanks to them, the purchase was very smooth and they were always available, whenever I had any questions or concerns. Really appreciate their communication and interpersonal... Read Full Review
By : Ria Burton
Aug 11, 2022Dear Patricia, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working...
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By : 'sermin'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W12
Never rented with a letting agency so unprofessional and unkind, they take months to sort out repairs and then treat you unfairly for making complaints in the first place. They have no interest in the well being and safety of tenants and are money... Read Full Review
By : Louise Smith
Jan 13, 2022Dear Sermin, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email us and we would be...
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By : 'George'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : W42A
Difficult is an understatment! It has been very slow and unprofessional in moving from the property and simply changing the name on the lease agreement. Promised dates for when emails with documents to be sent though never met, plus dealing with a change in case officer, delaying the process... Read Full Review
Bad - fee doesnt warrent delays experienced
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Alex
Lucy
By : 'TS'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : W14
For 10 months I have dealt with incompetence being lied to and being tricked to believing I am dealing with professionals. Instead I live in a rodent infested house (that was reported first week I moved in) with a toilet that smells like a sewer ( reported months back ) and I am now owed money for... Read Full Review
Bad
By : Marilyn
Jun 15, 2018Dear Sir/Madam, Thank you for your review, however I am very sorry to read that you have been unhappy with our Property Management Team. I have passed your comments onto the Property Management...
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Zarq
By : 'George'
Services : Letting( As a Tenant )
Rent PCM : £1780
Would you recommend ? : Yes
Postcode : W12
Zarq was exceptional at his service! Honestly, Israel and myself were very pleased to cooperate with him all throughout our admittedly long journey of securing the house. Due to guarantor problems we got stressed as we had to sleep over at friends' houses or even in the library until we... Read Full Review
Fees are ok. I guess similar to otther agents'.
By : Marilyn
Dec 7, 2017Dear George and Israel, I am writing to say thank you for your kind comments about the service you received from our Shepherds Bush Office. We really appreciate you taking the time to post this...
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Director
By : 'Esther'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : W12
I rented a property thinking I was going to be more protected if I did it through an agency but I was wrong. I've came with problems with my landlord (house infested by cockroaches, landlord getting into the property without me on it...) and they didn't even help me at all. I've just got the... Read Full Review
Don't remember his name, but when I popped in to speak with someone he was all the time (while I was speaking to him) looking to other customers (not even to my face) and pretending he was listening to me and solving my problem. Which he didn't. Please, remember contact face to face to a person while speaking, they will feel more listened. Terrible service, and even worst for being a Director from the branch of a agency.
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Alex
By : 'M.'
Services : Letting( As a Owner )
Rent PCM : £1420
Would you recommend ? : Yes
Postcode : W12
I recommend Dexters as a letting agent . They are a 5 stars letting agent. Alex Elias at Dexters have handled my matters in a professional, polite, and thoughtful manner. Their cooperation and professionalism has helped to keep my side of the operation run smoothly and it has led to a... Read Full Review
very good
By : Marilyn
Dec 7, 2016Dear Ms Peixoto, Thank you for your great review and your kind comments about Alex in our Shepherds Bush office. We pride ourselves on delivering a five star service and so I am delighted to...
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By : 'Andy'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : W12
Planning to buy and tried to view properties with Dexters - disastrous. Agent (assuming Google will not take kindly to publishing his name so shall refrain) showing me the first flat I viewed was extremely arrogant about how a flat couldn't be compared to anything else on the market when the same... Read Full Review
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By : Marilyn
May 27, 2016Hello Andy, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Shepherds Bush Office. I am head of Customer Services and I wondered if I could be of...
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By : 'Chelsea'
Services : Sales( As a Vendor )
Sold price : £780000
Would you recommend ? : No
Postcode : W6
Please save yourself the trouble and use an online agent. Dexters charge 2%, and in order to get you to agree to it, they over value your property. It is a strategy, and in the end they sold it for 100k less than what they said it was worth originally. The contract was for 3 months, which is... Read Full Review
By : Marilyn
Oct 23, 2015Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexter's branch who are part of the Thamesview Group. I am head of Customer Services and I wondered if ...
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Charlotte
By : 'disgruntled'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : W12
We almost bought a flat in Shepherds Bush through Dexters, and it was a nightmare every step of the way. We were slightly naive first time buyers, and felt completely taken advantage of. Charlotte Green (the sales agent) either brushed aside or completely ignored the very reasonable objections... Read Full Review
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By : 'Adi'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : W12
This is the simply worst estate agency possible. Before we moved in the flat was occupied by the Landlords. They did accept our conditions from the offer. Before we rent it we discussed few things in dexters office, we were assured by the agents that as they don't know which furniture will be... Read Full Review
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Karan
By : 'Maria'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W10
Karan Mangat is a very polite and harworking person. He responded to all my enquiries in the most timely manner; (even outside of working hours).He has also identified from the very first minute what I was looking for and shown to me with great patience a variety of houses, all of which met my... Read Full Review
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Karan
By : 'yasmine'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W12
I had to deal with dexters shepherds bush, because I was moving from Paris to London and I just came one day in order to visit places, before starting my job, I was looking for a place not very far from my job as I am working in oxford street I gave all my requirements to Karan, and he... Read Full Review
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Peter
By : 'Mohamad'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W140
Professional Agent, knows exact what is talking about, very kind, and has excellent service, very honest recommend him, and this... Read Full Review
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By : 'Fadi'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W12
There is no way they can improve. Man I never ever seen such a stupid terrible agent who is acting as a land lord. Honestly I am just doing this review because I am powerless I have signed a contract for two years. This agent they are doing the best they can to make me unhappy and leave the... Read Full Review
By : Marilyn
Dec 9, 2013Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am Head of Customer Services and I wondered if I could be of further assistance. If you could...
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By : 'Rachel'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : W12
I cannot say any part of dealing with Dexters has been pleasant. Our move in date was delayed by almost a week as Dexters had not filed the tenancy agreement in time, and we were not compensated for the additional rent we had paid for this period. Also, the flat had not been 'professionally... Read Full Review
By : Louise
Apr 30, 2013Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further...
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Peter
Karan
By : 'MV'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W12
With the help from Dexters I managed to find my dream home and within days they had my offer agreed and accepted. Nothing seemed to be too much trouble when dealing with all my enquiries both professionally and effectively and from day one they kept me well informed with the process and progress.... Read Full Review